Complaints

This profile includes complaints for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ashley Furniture HomeStore Southwestern

  1 Ashley Way Arcadia, WI 54612-1218

  
• 

  Ashley Furniture Homestore

  661 Mall Ring Cir Henderson, NV 89014-6619

  
• 

  Ashley Furniture Homestore

  91 S Martin Luther King Blvd Las Vegas, NV 89106-4340

  
• 

  Ashley Furniture Homestore

  9200 W Sahara Ave Las Vegas, NV 89117-5749

  
• 

  Southwestern Furniture of Wisconsin, LLC

  13177 S 135 W Draper, UT 84020-8439

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a service member who had to leave ********** to fulfill military obligations. I filled a claim on my furniture that I purchased from Ashley Furniture. Ashley Furniture canceled my insurance without my knowledge and refused to honor my claim and refused to refund me the prorated amount of the insurance. Have made several contact with the store and been ignored by customer and the manager.

  

  Business Response

  Date: 12/29/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to the Extended warranty. We were advised that the replacement was canceled due to the consumer moving out of the delivery area. A pro-rated refund for the Furniture Protection Plan of $31.02 has been processed back to their Synchrony account; it may take up to 2 billing cycles to reflect on statements.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I filed a warranty claim for my table almost TWO years ago on 12/24/2020 On about 02/02/21 I was sent an email stating a work order was submitted supposedly. No one ever contacted me to my knowledge and or ever came to my house. I was was told because of COVID related issues help took some time, which I understand. I just find it hard to believe because someone came to my house a couple months prior and fixed an issue with another item I had purchased through ashley furniture. I filed a claim with the Better Business ***** on about 05/01/21. After My claim on BBB was responded to and I was told that someone will be contacting me to FINALLY fix my problem. I was NOT contacted other than the response from my 2021 BBB CLAIM and my issue was NEVER resolved. It is now December 16th, 2022 and I am writing in hopes I will finally be helped with my claim before I file for legal action. Your excuses of COVID being the reason for the work order delay cannot be be accepted for a TWO YEAR DELAY.I will like a new table at this point as my claims have not been met, and no one has came to fix the issue. 2021 Bbb claim case # ******** Gbs protect all Claim # ******

  

  Business Response

  Date: 12/23/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to GBS. They have advised that they are going to reach out to the consumer to replace the table.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 12/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction 05/20/2022. The amount money paid $977.73 Purchase and delivery of Dining Table and 4 chairs. Upon utilization of the set over a period of two weeks to six weeks I observed that the screws that hold the seat cushions to the frame began popping out every time that the chairs were used, and I had to replace them with new screws. Also I observed the that the adjustment pads on the legs of the chairs would come out , and be laying on the floor after an adjustment. Upon further notice I realized that the table was uncomfortably high making everyone too low to eat on it. The table from the floor to the top was 32 " from the floor, but was noted to be 30". I notified Ashley, and they sent a repair man out to resolve the problem. the repair man stated that there were no defective problems in his report. Ashley responded to me his findings, and told me that there is nothing that could be done because of the ************************************************************ a case number (********) to reflect the claim decline. I recontacted Ashley consumer care department several times to no avail. I told them that there is no way to find that these defects existed in 72 hours, only through the use of the set over a period of time. Until this date Ashley has continued to ignore my complaint.The original order number is *********, and case number from the consumer care department ******** .

  Customer Answer

  Date: 12/15/2022

  I have included information pertaining to BBB Complaint ID # ******** in this e-mail to show added information that was not entered in my original complaint.  These are some of the dates that I contacted Ashley as well as the reference number regarding the purchase.
  
  
  
  
  
  
  ----- Forwarded Message -----
  
  From: ********************* <*******************>
  To: Ashley ************* <[email protected].com>
  Sent: Friday, December 2, 2022 at 02:26:12 PM PST
  Subject: Re: Return request [ ref:_00D6A1W0Qh._5003uz0S7r:ref ]
  
  
  
  
  
  
  
  
  
  On Thursday, December 1, 2022 at 12:00:10 PM PST, ********************* <*******************> wrote:
  
  
  
  
  
  
  
  
  
  
  
  
  ----- Forwarded Message -----
  
  From: ********************* <*******************>
  To: Ashley ************* <[email protected].com>
  Sent: Thursday, December 1, 2022 at 11:59:42 AM PST
  Subject: Fw: Return request [ ref:_00D6A1W0Qh._5003uz0S7r:ref ]
  
  
  
  
  
  
  
  
  
  ----- Forwarded Message -----
  
  From: ********************* <*******************>
  To: Ashley ************* <[email protected].com>
  Sent: Tuesday, November 22, 2022 at 09:47:26 AM PST
  Subject: Fw: Return request [ ref:_00D6A1W0Qh._5003uz0S7r:ref ]
  
  
  
  
  
  
  
  
  
  ----- Forwarded Message -----
  
  From: ********************* <*******************>
  To: Ashley ************* <[email protected].com>
  Sent: Monday, November 21, 2022 at 12:06:26 PM PST
  Subject: Re: Return request [ ref:_00D6A1W0Qh._5003uz0S7r:ref ]
  
  
  I am still waiting someone to get in contact with me about my refund.  If I don't get an answer I will get in touch with the Corporate Offices to see if they can help me.      **************** **********
  
  
  
  
  
  
  On Thursday, November 17, 2022 at 05:45:27 AM PST, Ashley ************* <[email protected].com> wrote:
  
  
  
  
  
  
  For privacy and safety concerns, we are not allowed to divulge names of Ashley Furniture employees. Please call ************ and ask to speak to the *********************** They will review your case, and further explain Ashley's terms and conditions.
  
  
  
  --------------- Original Message ---------------
  From: ********************* [*******************]
  Sent: 11/15/2022 5:04 PM
  To: **********************************************
  Subject: Re: Return request [ ref:_00D6A1W0Qh._5003uz0S7r:ref ]
  
  I would like to speak to someone, that is in the corporate portion of Ashley about this claim. For if the item does not meet specifications noted, this is a noted defect within itself.  Please give me the name of an associate is in charge of the ************* Department, so that I may make them aware of my problem with your findings. I feel that I have the right to explain to someone other than a ************* Representative, because my claim would not have been noticed until a certain amount of the use of the Kitchen set. This is why it took so long to make a claim that the set was defective.  Claim #  07368865   ******************* *****************************************************************; Cell# ************.    I have contacted ******, and sent photos that she requested to  ************.
  
  
  
  
  
  
  On Tuesday, November 15, 2022 at 09:50:51 AM PST, Ashley ************* <[email protected].com> wrote:
  
  
  
  
  
    
  Good morning,
  
  We have reviewed your request to return item #s D329-15 and D329-01 (x4), and the request must be denied, as there is only a 72 hour period from the day we deliver the merchandise to you where a request to return merchandise can be made. We delivered the items to you on 6/9/22, and first instance of a report of an issue wasn't made until 10/20/22. We sent a technician to see if anything was defective with the items, and after inspecting the items, there were no defects found.
  
  If you have any questions, please refer to the terms and conditions located on your receipt, or on our website at www.ashleyfurniture.com. You can also reach us by phone at ************.
  
  Thank you,
  Homestore ************* Representative
  
  ref:_00D6A1W0Qh._5003uz0S7r:ref

  

  Business Response

  Date: 12/15/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore management. Per policy, we will not be able to approve the consumers request for a return. The consumer had delivery on 6/9/22 and made a report on 10/20/22. After reviewing the technicians notes, no defects were found; we apologize for the inconvenience.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]Regardless of the delivery time, and the response time that I took to report the defects of this set, the fact still remains that the {tech) was wrong in his determination that there were no defects. I would not have contacted Ashley if I had no reason to. I know for a fact that the defects that i noted existed, and still exist. I feel that I have been charged for a product that I can't use, and that Ashley has taken the word of their tech against mine. If they don't trust that my complaint is factual, then they should send another tech out to my house to observe the set to see just what defects exist. If they can't do this, then they have committed the crime of fraud, by selling defective goods. I just want my money back, for I have been deprived the use dining set, which was paid for in full. I don't know what other recourses I have.       
  
  Regards,
  *******************

  

  Business Response

  Date: 12/19/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore management. Per policy, the consumer has 72 hours from delivery to request a return. We will not be able to approve their request for a return/refund. We scheduled a technician for 12/23/22 for a second opinion. Based on their findings, we will be able to determine the next step.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a review on BBB website and received a response for Ashley Furniture that someone would call me and it has been over a month. I dont think this company is taking the purchase serious. I attempted to resolve my concern within a week of receiving my produce and was told the product I purchased does not do what I was led to believe it does. Why would I buy a recliner that does not lock in the reclining position. I called customer service and they said that the product does perform what I expected it to. I tested the produce in the store and it locked in the reclining position. The salesperson stopped returning my text messages for a resolution. The purchase was over $800.

  

  Business Response

  Date: 12/21/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. We have emailed the consumer with an offer, it may have gone to spam.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  AN

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I have checked spam and did not receive an email from Ashley Home Store or any of its affiliates regarding this complaint.  Is there a way you can obtain a copy of the offer and forward to me?

   

  Thank you,

  ***********************, MA, LSW, ****

  **************

  

  Business Response

  Date: 12/28/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. We have resent the email because the address may have been formatted wrong initially. It is also pasted below.
  Because the technician noted that there was no defect in how the recliner locks, I do not think an even exchange of the same item would resolve the issue you are having with the product. I could instead offer you a reselection, so a credit for the amount of the recliner that you could use to pick a new model in store. Please let me know if you are interested, or if you would prefer another service technician to reassess the recliner and see if an even exchange would resolve it.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  AN

  Customer Answer

  Date: 01/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Yes, this resolves my issue.  Thank you, I was not sure if the BBB could help, but I have a whole new outlook.  This was a smooth resolution and now I am satisfied with my purchase.  

  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2 identical sectional couches from Ashley that came with a one year warrantee. After less than 2 weeks, several of the sections had buttons that broke off the seat cushions. We called Ashley and they agreed to accept them back as a return and would come pick them up (May 23rd, 2022). That process was a hassle and took way longer than it should have. We received a refund for the pieces sent back (though it took many phone calls). After several months, the remaining pieces had all lost buttons, and many of the pieces even had seams that had come open in the cushions with stuffing coming out. We were not at all happy with the lack of quality and called Ashley to return the remaining pieces which took many, many phone calls. They finally agreed to have them picked up after several weeks, and on the day of the pickup, with no communication about it, they sent out a "repair technician" who told us it could not be repaired. After more phone calls, they set another pickup day over a month away and, they sent out another 3rd party company to pick up the pieces which was very disorganized and involved a lot of confusion, but did finally result in them taking all the remaining pieces (July 5th, 2022). Even though the delay to pick up the couches was completely on Ashley's part (we told them every phone call we wanted them picked up ASAP) we were still well within the year warrantee period. The couches have been gone since July and we still have not received a refund. We have spent hours on the phone with Ashley customer service with no resolution; we still have not received a refund, even though we were well within the year warrantee, and they took the couches back and they are no longer in our possession. Have made repeated calls to be transferred, left on hold for very long periods of time, or hung up on. Order number ************ placed on 3/7/22

  

  Business Response

  Date: 12/17/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to ****************** We are currently working with them to resolve this concern and apologize for the delay.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SALES ORDER NUMBER: ************ The above order I placed online with Ashley home stores. When the items arrived I did not like it and contacted Ashley that I want to return the goods. To my utter surprise I was told that this is a third party item and not Ashley item. Ashley is selling it and we trusting Ashley placing our order just to find out that its a joke with the buyer. The so called third party contractor told me that return is not free meaning that I have to pay $60 to get my $200 refund!. Such a cheating really by renowned brands how can you help me this is too much

  

  Business Response

  Date: 12/15/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Online sales management. We reached out to the consumer via email advising that they may either return the chairs at their cost or donate the chairs and provide a receipt for a refund; we apologize for the inconvenience.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  18601 **************

  Last 10-18-2022I made a sofa,ottoman,dining room server purchase On 10-19-2022..I called Ashley HomeStore at 1-888-956-4663Im able to talk to ***************************** to cancel my orders .***************************** gave me this cancellation number07363342for the $5717.28 to be credited back to my Credit Card with in 14 days.Last 11-17-2022After over 21 days when I talked to ***************************** I called the ******** Ashley Furniture manager ****** he said He will do something to credit back the $5717.28 to my credit card.Better Business BureauPlease help meThank you,********************* ***************************

  

  Business Response

  Date: 12/12/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore Management. We are currently working with them to resolve this concern and apologize for the delay.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2022 I placed two separate orders with Ashley Furniture in ******, **********. One order was for $4,271.86 and the second order was for $7,169.59 to total $11,441.45. Paid by two separate cashier checks. 17 items have were ordered and only 11 items delivered. 6 items have not delivered and were continuing to be delayed. The total on the items undelivered are $3,311.98 (Not included in pricing = ************** up $499.99, 5 year protection $469.99 and taxes). On November 2, 2022, I contacted the store and requested a refund. They stated they would place the request and my refund would arrive to me within 2-3 weeks. It has been over that amount of time, when I called to check on November 30, 2022 they stated they had sent the email to the ****************** and had sent another. When I requested the Regional Account Manager's information to escalate the request, I was told that is private information. That is a choice of the store, it is not private and consumers have the right to escalate. When I told the female on the phone that wasn't information that was proprietary, she told me not to yell at her and wouldn't even let me finish my sentence before she hung up on me. I was NOT yelling, I was talking with authority and frustration. Yelling is unprofessional and I have kindly requested resolution and a refund numerous occasions. I placed a formal complaint and request for my refund with Ashley Furniture Corporate on November 30, 2022. My case number is ********.

  

  Business Response

  Date: 12/08/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore management. We are working with them to resolve this issue.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date October 22nd October 24th, called store to tell them they delivered the incorrect mattress October 31 store Visit regarding incorrect mattress November 3rd went into store and return was processed October 8th incorrect mattress was picked up Money was supposed to be credited back into account by November 15th

  

  Business Response

  Date: 11/26/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore Management. They have advised that on 11-25-2022 they issued a refund reversal. Please allow 3-5 business days for the refund to reflect back to the original form of payment.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

• Initial Complaint

  Date:11/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/21/2022 Went in to buy a bedroom set. Sales people said they had Temper Pedic mattresses on sale. You buy a matress get the furniture "free"-pay the taxes. I paid $9, ****** with ************** credit card. It's been ten months and Ashley has failed to deliver the furniture. Ways I tried to mitigate:1. Asked for a refund. Ashley agreed to refund me the fifty something dollars I paid in taxes. That means I would lose $4k+ because a Temper Pedic alone is not worth almost $10K. I was trapped, and my ************ were to wait, or switch my choice of furniture. 2. Asked for a partial furniture delivery- Ashley rescheduled my delivery more than four times claiming they were missing 1 piece of furniture. I always agreed to reschedule it until it was all together. I decided I might have better odds if I agreed to a partial delivery, but they rescheduled that also.Ashley is guilty of fraud. They engaged in a "bait and switch" scam. They were selling that bedroom set up until June or July, knowing well that they still hadn't delivered the ones sold on Black Friday and the one I purchased in January. (In July, I saw the set on "clearance" and asked if I was not getting it anymore and was told they had to stop selling it because it was so "popular" "orders from Black Friday had not been delivered yet"). They are also committing fraud by claiming the value of the furniture I purchased is only fifty-something dollars. This is a pricing scam. Finally, and undoubtedly, there was an exchange of money, but not an exchange of goods.

  

  Business Response

  Date: 11/28/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that the consumer received their delivery on 11/25/22; we apologize for the delay.
  
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
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