Complaints

This profile includes complaints for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ashley Furniture HomeStore Southwestern

  1 Ashley Way Arcadia, WI 54612-1218

  
• 

  Ashley Furniture HomeStore Southwestern

  1479 N Dysart Rd Avondale, AZ 85323-1515

  
• 

  Ashley Furniture HomeStore Southwestern

  7000 E Mayo Blvd Bldg 11 Phoenix, AZ 85054-6158

  
• 

  Ashley Furniture HomeStore

  17501 Southcenter Pkwy Tukwila, WA 98188-3706

  
• 

  Ashley Furniture HomeStore

  2028 N Tomahawk Island Dr Portland, OR 97217-8106

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered xouches online thinking it would be easier. They were delivered 10/9 wrapped up. 10/10/2022 I opened them and they were damaged. Sofa was ripped in the back and smashed on one side I took picture. Loveseat had stains all over 1 side. I called 10/10 all of their calls are directed ********. I called multiple time some reps dont understand me, others refused to let me speak with someone in ***************** they said if you buy online you have to talk to them. The reps ******** hung up on me. I tried giving them thw benefit of the doubt and exchange then they were unable to proxess that. After a week of several calls, no call back I was so upset I told them to cancel them. Noone understand me or can orocess a claim they will not deal with me in ***************** because I bought online. It is now 2 weeks later and damaged couches are still in my living room. Called again they said I bougt online abd I cant speak to anyone else they will try and process in 72 hours. I can't even purchase couches from somewhere else becthwy are sitting in my family room. The bill is coming due and I will have to pay so my credit doesn't go bad. No one calls me back, no one is scheduling for a pick up. Tried calling corporate and phine just hangs up. Ashley is a ripoff with bad customer service. If you buy online they treat you with no customer service they are outsourcing with people who barely speak english.************************* ************ I have a few emails all with different order numbers. I have pictures of the damaged couches.

  

  Business Response

  Date: 10/31/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to ****************** Pick-up has been scheduled for 11-05-22. Once the items are scanned back into the warehouse, a refund will be issued to the original form of payment. It may take 1 to 2 billing cycles to reflect on balances.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 10/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [A customer service representative did call me back and claims they will pick up the merchandise on 11/5 they could tell me a time and they have send me an email in regards to picking up before and the items were never picked up.  I had to dispute the credit card so that I didnt have to make a payment and have my credit ruined.  It should be illegal for you company to use services overseas that do not understand English and do not help your customers once items are purchased. I have had these defected couches since 10/10/2022.  They need to follow up and make sure these couches are picked up. The only reason your company is responding and probably giving me the run around again is because I contacted the Better Business Bureau.  Your company needs to be investigated. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 11/01/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to ****************** Pick-up has been scheduled for 11-05-22. Once the items are scanned back into the warehouse, a refund will be issued to the original form of payment. It may take 1 to 2 billing cycles to reflect on balances.
  
  It should also be noted that we have been advised that when the Dispatch Team reached out to the consumer, that the consumer threatened violence against our drivers if they so much as talked to her during the pickup process.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 11/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [ASHLEY FURNITURE YOU ARE NOW TAKING A REAL LOW IN BUSINESS PRACTICES COME GET YOUR BROKEN FURNITURE AND GIVE ME MY MONEY BACK. LOOK HOW MANY COMPLAINTS YOUR BUSINESS HAS. GET BETTER MANAGEMENT I WILL NOT CLOSE THIS CASE UNTIL I GET REFUNDED AND THE COUCHES ARE PICKED UP.  THANK YOU! YOUR COMPANY USED TO BE REPUTABLE!
  
  Regards,
  
  *************************

  

  Business Response

  Date: 11/05/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to ****************** On 11-05-22 we picked up the consumer's items for a return. Once the items have been scanned back into the warehouse we will process a refund back to the original form of payment. Please allow 1-2 billing cycles for the funds to reflect back.

  We have attached the pick up receipt for the consumer's records.

  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD
  
  

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dining room set from Ashley Furniture on April 30, 2022. I paid $472.51 for the taxes on that day with a remaining balance of $2379. I was also told I would get a $400 rebate after the set was delivered. The delivery date was supposed to be May 23, 2022. May 23rd came, we got rid of our old dining room set and waited for Ashley to deliver our new furniture. They never came. I called them and they told me it was on backorder. Why they never called or emailed me this information is beyond me. I made several calls over the months and the delivery dates constantly change. I received an email yesterday, October 21, 2022 (almost 6 months later) stating to get ready for my delivery, but it never stated a date. I just called and now they are saying November 17th it will be delivered. Two weeks ago when I called, they told me October 16th. I promise I will never purchase from this store again after I receive my set. I would like the rebate along with the sales price listed on the set now, which is still being advertised. Ashley is going to have to do something to make this up because waiting over 6 months is ridiculous.

  

  Business Response

  Date: 11/02/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. Per the consumers account history, the order was delivered on 10/27/2022.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  AN

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase: 5/5/22 They ran a very well publicized "special" for a $200 **** card for every $2,000 purchased. I bought $4,000 worth of furniture and never got my gift cards. At the time of purchase, I was promised an extra $350 gift card as a discount to cover the cost of delivery. After many calls to the Elite Rewards number, I finally got the $350, but they know nothing of the $400. They won't answer the phone. I have the personal number of the salesman that sold me my furniture. I have sent him 11 texts. He has responded several times telling me he'll take care of it, but hasn't.

  

  Business Response

  Date: 10/24/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore Management. The Operations Manager has advised the following:
  
  The sales manager and sales agent have been in touch with this customer. The sales manager left him a voicemail to confirm his email address.
   
  The customer confirms he received the credit for his delivery fee, but the other credit was not included on his order. We have submitted this to Elite Rewards today for processing.
  
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/30/21 I purchased a king size mattress and from Ashley Homestore. After weeks of sleeping on the mattress I noticed that the mattress sunk in a lot. I started having severe back pain and I started to have to roll out of bed because the mattress sunk in so much. I visited the store again and spoke to the mgr, *******************. (Sold me the bed). He said the bed was still new and needed to form to my body and to give it a little more time. Although I was not happy with the outcome of the visit, I left hoping it would get better. Unfortunately, it never did. 3 weeks after my visit to the store I lost my mother. I left the state to tend to that. 3 wks later I lost my brother while still out of state. I was out of state 2 months. A week after being home and sleeping on the mattress I went back to the store complaining about the mattress. Now its too late to return/exchange. I had to have someone from warranty come. The mattress had already sunken in 1 he said. But needed to be sunken in 1.5. After only 2 months of a 135lb woman sleeping on a mattress, it sinks in and I need to roll out of bed. The mgr spent an hr with me selecting a new mattress that I could replace and then tells me he needs to get a mgr over him to approve the exchange. This approval process never ever happened. ***** ever called me and again I visit the store to have another mgr listen to me upset crying that *** spent close to $3K on a mattress that I cant sleep on because of the pain it causes. He sends another person from warranty to do the same measurements with their piece of string and its still sunk in 1. ITS NOT SUNK IN NOW IM NOT SLEEPING ON IT! This was all to get me out the store. The mgr ****** asked that I email after the guy left from warranty. I did and I have not heard a word from him or anyone. I didnt want money back. I just want a mattress that is not defective! Never ever again will I purchase from Ashley! The customer service is horrendous! They take your money is all!

  

  Business Response

  Date: 10/27/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. A service visit has been scheduled for 11-04-22 for a second opinion. Based on the technicians findings during the visit, we will determine how to further proceed with a resolution.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made furniture purchase on May 1, 2022.This included two rebates awards one I did receive in the amount of $450.00 the other I have not.Many emails back and forth has not produced this rebate award from Ashley's Elite Awards Department.Total due to me as per email received on August 29, 2022 from Elite Awards is $671.00 from Client Services.Invoice Order from Ashley Homestore ******** ** #********** May 1, 2022.

  

  Business Response

  Date: 10/07/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
   
  Upon receipt of the consumers concerns, we reached out to HomeStore sales management. A member of the elite rewards team sent an email to the address on file with information for redeeming the rewards.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  AN

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-26-22 I bought a recliner and TV stand from my local Ashley Furniture store. I also purchased a 5-year protection plan. A copy of the invoice has been uploaded. I discussed, at length, with the salesperson, prior to purchasing the recliner, my concerns about the fabric and the fact that I have a cat. He obviously wasnt knowledgeable and/or trained about the chair covering because he never directed me toward a more suitable fabric or expressed any concern. But, just in case, he insisted that any marks that my cat would leave on the chair would be covered if I agreed to purchase the protection plan. I am not in the habit of purchasing protection plans. However, I planned on this being the last recliner chair I would ever buy. I am a senior citizen on a limited income who recently received a gift that allowed me to purchase the chair. On the first day, my cats claws left raised ***** marks in the fabric just by jumping, not clawing, on the chair.In comparison, my sons chair is 10 years old. It is covered in similar fabric. It has been in a household with a cat and a puppy who grew into a medium-sized dog. It doesnt show the pitted fabric that my 2-month-old chair does. I contacted the store on several occasions. I received an email response on 9-22-22 from the manager stating, "I do sympathize with your situation, I cannot compensate you for the protection plan due to something occurring that wasn't covered. You still have the original 5 years of protection on your product and unlimited uses." At the very least, I would like a refund for the protection plan and preferably for the chair too. I feel duped into making a purchased based on false information.

  

  Business Response

  Date: 10/03/2022

   Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. Pet damage isn't covered under the manufacturer warranty, however since the consumer did purchase the extended warranty, they would have to contact GBS to file a claim. The phone number to contact GBS and file a claim is ************. They can also file a claim at https://myprotectall.com/claims/
  
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Before contacting my Ashley Homestore,  about cat claw damage, I called Protectall. That's when I learned that cat marks are not covered. Before I had purchased the chair and protection plan, I specifically asked the salesperson about damage by cat claws. The salesperson never directed me to a different product that might have been more suitable for cats so I assumed the fabric would withstand cat claws like my son's chair of similar fabric. In fact, he assured me that if I purchased the protection plan, IF there was a problem, a repair person would come out as often as needed for the next five years. I was not shown a copy of the protection plan until after I officially purchased it. Another salesperson, possibly a floor manager, was also involved in parts of our conversations. He kept hovering around and stopping by. I believe the salesperson told me false information to make a sale. He even spoke about how he had used it for pet damage. The other person did not interject anything differently. The only response I get is that I made the purchases so I have to live with it. They should have been truthful. I'm not being listened to or respected.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased an item in store at the Long Beach branch in person on 08/28/22. I received the item as a home delivery 2 weeks later. I called the store today, September 26th to inquire about returning the item (still packaged in the box as is) and was told they don't accept any returns if not within 72 hours of item delivery. I told the store manager I was not told this by the seller person when I purchased the bookcase. I would like to formally file this complaint because I feel taken advantage of as a customer. I need to return this item to the store and get my money back.

  

  Business Response

  Date: 10/04/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore management. Per policy, we will not be able to approve a return/refund as the return request was past 72 hours; we apologize for the inconvenience.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB
  

  Customer Answer

  Date: 10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The receipt attached does NOT show the bookcase furniture I purchased at Ashley Furniture store.

  The item receipt is NOT correct as it shows only the other furniture pieces I have purchased.

  How will I, the consumer, get any assurance rights when purchasing an item that was delivered to me and not shown in person at the store. The purchase was via a digital catalog shown to me in company iPad by sales person. It was delivered by a third party.

  I am deeply disappointed at this company and have made multiple attempts by calling them to resolve this issue. 

  I will never buy nor recommend this store to anyone.

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a couch and sofa with a warranty. Both items have been plagued by needing constant repairs, that took them months upon months to send repair services. Even after being promised a replacement over a year ago they still sent repair people. We moved states, still trying to fix the issues and finally needed a part to complete the latest round of repairs. They no longer make it. And now they are saying only because I moved states they will no longer honor the warranty and provide a $15 refund of the warranty. Another thing that happened is they promised a credit for the value of the item and to transfer it to my local store (I have this in writing). They are refusing to do that as well.

  

  Business Response

  Date: 10/03/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to the Furniture Protection Plan. We were advised that credit was issued to the Homestore where the consumer purchased from. We reached out to the Homestore to see if the credit can be transferred from AZ to CA however, we cannot guarantee anything. A pro-rated refund of $81.24 was processed back to the original form of payment on 9/25/22.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB 

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  17501 ****************

  Hello,I would like to start a claim against Ashley Homestore located in *******, **, I purchased a dining table with chairs for the total amount of $1271.57 with a charge for warranty protection for 5 years for the amount of $149.99 one of the reasons I purchased the furniture was because it would be protected for 5 years for any damages, scratches, broken parts or malfunction of the furniture. After a call I made yesterday 9/19/2022 to report two broken chars and scratches on the table, a representative named ******** told me that according to small letters on the receipt they would not be able to fix or replace my furniture, and made a claim# ******. I told her that when I paid for the warranty insurance for 5 years they told me I could call them at any time and that my furniture would be protected from anything and that I did not sign anything saying that I would have a time frame to report the issues; and that the scratches on the table and some chairs were noticed within the last 30 days. She still said I would not be covered by their insurance and offered me a phone from one of their technicians so I could hire them to fix my furniture. I asked for a Supervisor named *** with ID **** and I explained the situation to her and she did not say anything during the conversation but did not offer any other solution and did not agree to help me with the warranty protection plan I paid. I only used the furniture for a year and a half and I remember that one chair broke the leg support within the first two weeks, I did not want to start a claim right away and decided to claim once I had more issues. The furniture was placed on cover storage for more than two years and now I have been using the furniture for 10 months and noticed that the furniture is defective, another chair broke the leg support again. I would like to get my money back because it is a defective product and I see that this is consumer abuse with false promise of warranty.

  

  Business Response

  Date: 10/02/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. The furniture protection plan denied the claim due to it being the result of accumulation of damages as opposed to traceable to a single occurrence. The consumer also advised the *** team that the furniture had been in storage and then moved,which voids the warranty as it is only valid while at the address of delivery. More of the terms and conditions of the *** team can be found at https://myprotectall.com/home-furniture-plans/.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  AN

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2508 S 38th St

  My SALES ORDER NUMBER: ************ Ashley was scheduled to be at my home between 1:15pm - 5:15pm TODAY - 9/17/2022. It is now 7:00pm and I have not received a call, text or ANY communication, and nobody showed up. This company is TRASH. It took more than 1 day to receive my order confirmation but they immediately took the money, and when I search using the order to track my delivery, it says it can't find anything with the information I entered. When I try to call it says the office is closed.I spent all day waiting and rescheduled other appointments to wait for this tv stand and it never showed up. Ashley is a horrible company. Stop outsourcing your business to other countries and worry about fixing the relationships with your consumers so you can be trusted. You have LOTS of complaints, because you have shady business practices. Awful. I want a refund so that I can take my business to someone who will treat me fairly. I will no longer do business with Ashley Furniture.

  

  Business Response

  Date: 09/27/2022

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to ****************** Per the consumers account history, the order was cancelled. It may take 1 to 2 billing cycles for dropped authorization charges or refunds to reflect on statements.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 09/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************