Business Profile

Furniture Stores

Ashley Furniture HomeStore Southwestern

Headquarters

Complaints

This profile includes complaints for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

299 total complaints in the last 3 years.
103 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Ashley HomeStore in ********* ** is a scammer and victimized ** with their Bait and ***************** Last March 23, 2022, we went to Ashley HomeStore in ********* ** with the intension of buying the following furnitures: 1. Sofa ******* ******* 2. Ottoman ******* ******* 3. Coffee Table T914-1 4. End Table T914-3 5. ************** ******* B446 The Sales person tricked us into believing that these items will be free if we buy the Tempur Pedic bed and frame for $6,978.39. We agreed not knowing that it is just a trick. After a week the tempur pedic was delivered. After about a month, April 27, I got a call from the delivery warehouse to schedule for the delivery. I was told that the coffee table and the end tables were not included. Their reason was it was not available. I called the salesman to complain. I was assured that it would be delivered as scheduled. The furniture was delivered April 30 without the coffee table and the end tables. I called again and was told that the items were out of stock and ask me to come to the store to select another items for replacement. I went to the store May 3 and was told to choose a replacement furniture or get a refund of $0.0. I choose equivalent coffee table and night stands. But everything I choose the salesman said is out of stock and I will have to get a $0 refund for reason that it was free. I demanded for a full refund and that I will return all items they delivered for failure to commit with the agreement of delivering the whole package. They refuse and offer a $0 refund for the undelivered items. I left the store without getting a resolution from Ashley Furniture. All they want is a $0 refund for the undelivered furniture. I have reason that Ashley HomeStore is not working in good faith and is scamming customers with their "Bait and Switch Scam" for free furnitures but actually will not deliver them. I already contacted Ashley Furnitures several times, the latest was 08/28/22 and I got the same response.
Business Response
Date: 08/30/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. The store will only be able to offer the consumer a re-selection for the tables or gift cards for the value of the tables. We will not be able to approve the consumers request for a refund.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 08/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I just spoke with the store representative. Their response is different from the company response here. They confirmed again that they will not be delivering the item nor an equivalent replacement. They will not be issuing any equivalent gift card either.
This just confirmed that Ashley Furniture will always do whatever it takes to scam and defraud its customer. What a horrible experience with ********************************************* store.
It is a scam and fraudulent if Ashley will not honor its commitment to deliver the items purchased or replace the items it cannot deliver even they were paid in full.
For this, I demand that Ashley refund me $607.05. The net amount of the undelivered furniture.

1 set Ashley Coffee Table T914-1 @$$479.99 each $479.99
2 sets Ashley End Table T914-3 @$299.99 each 459.58
Total 939.97
Less BA Charge Back 332.92
Net Amount for REFUND 607.05

Or if not, I ask that Ashley cancel the sales and refund me with the full amount of $6,645.46. Ashley can pick up all furniture. Let me know the date and time the pickup will come.

Thank you very much

Regards,

****** Del ******
Business Response
Date: 09/01/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. The consumer was not charged for the tables due to them being apart of a promotion and because the tables were discontinued, they were not able to be fulfilled.The consumer has the option to either re-select for other tables or to receive gift cards for the value of the tables, there is no option for a refund. We will not be able to approve a return/refund for the items that were delivered;we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 09/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like to make it clear that it was the salesman who tried to trick us into believing about a promotion. I was charge for the complete order. I am entitled for a complete refund and return of all items if Ashley cannot fulfill as agreed upon. It is already past 6 months from the time I ordered the items all I get for an answer is a refusal from the store to honor the commitment. The store refused either deliver the items, to replace with an equivalent item or for a gift card as mentioned here. Just a show of tricks and lies I got from Ashley. I had called and visited Ashley Store for more than 10 times. And the experience was horrible. Just an example of how Ashley treat its customers. It would take more than 30 minutes to get to a live person only to be refused. The person replying to this BBB complain and the store are not in coordination. This is just show how Ashley service is.
If Ashley is truthful to its commitment get the person who is more knowledgeable contact me. They have my contact info or provide me with the name of the person to contact. I dont have time to be on the phone for more than 30 minutes, typical of Ashley service, before a live person will answer. I still demand refund of the undelivered item if not full refund and return of all items.

Regards,

****** Del ******
Business Response
Date: 09/12/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. The consumer either has the option to receive gift cards in the value of the tables or to pick out different tables of the same value. There is no option for a return/refund for the items the consumer received. The consumer also did a chargeback on the down payment and is responsible for paying the balance due.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 09/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I need the name of the person to talk who can serve their customer. As I said the store is refusing any resolution to deliver the undelivered items or equivalent or a gift card as mentioned. All they want is a $0 refund with full payment.

Regards,

****** Del ******
Business Response
Date: 09/19/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. The consumer may go in-store and ask to speak with the store manager and provide them with case number ********.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 09/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I just could not believe that Ashley Furniture is a disorganize scammer. I was told here to go to the Ashley Store but instead I got a call from an Ashley representative demanding payment for an item that was not delivered. The person again repeated that I could not get anything because the items were $0 on the invoice. I would like to make it clear that I went to the store to by sofa, tables and panel beds. The salesman scammed me to buy overpriced Tempurpedic bed and that I will get the furniture for free. The full amount was paid in full. When I complained about the failed delivery after more than one month, I was informed that I won't be getting any. Only then that I filed for complain with my bank and got a $332.93 Charge Back. I would like to repeat that Ashley did not deliver furniture equivalent to $940. This is very ridiculous transaction. Instead of Ashley contact me for their failure to deliver the furniture, Ashley is calling me to collect payment for undelivered furniture. I am suppose to be the paying customer and not beg from ********************** to deliver the items that were paid and not delivered.
I demand that Ashley deliver the furniture that were not delivered or an equivalent of my choice. If not, I demand that Ashley refund me $607.07 for the undelivered items. If not Ashley pickup all the furniture delivered and refund me in full. I demand that Ashley contact me and not me trying to beg for delivery of items already paid and were not delivered. I am supposed to be the paying customer and should be treated like a customer.

Regards,

****** Del ******
Business Response
Date: 10/02/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. Due to the consumer filing a chargeback they are responsible for making a payment. The store will be reaching out to the consumer to explain their options.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 10/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have to remind Ashley personnel who is responding this complain that we were a victim of a scam that Ashley Store in ********* ********** did. We went to the store last March 23, 2022 with the intention of purchasing a sofa, ottoman, coffee and end tables, and panel beds. The store salesman together with the manager tricked us into believing that the furniture would be free if we buy the overpriced Tempurpedic bed. We did buy and paid in full a total of $6,978.39. The Tempurpedic bed was delivered about two weeks after. The ********* the tables worth $940.00 were not delivered. I complained and was assured by the lying salesman that they would be delivered which did not happen. I went to the store to complain again only to be told that I would not get any in replacement as it is $0 on the invoice. Never did I know that this was just a trick to deceive customers into believing of a sale. I got a charge back $332.93 from the bank after I complained for failure of Ashley to deliver the furniture. I should get the full amount of $940.00.

Today is 7 months from the time we purchased the furniture and 2 months after I complained from BBB, I never got any serious response and resolution from Ashley. I receive a call from an Ashley representative last October 3 that they were offering a gift card equivalent to the undelivered furniture. I could not talk at that because I was busy and would call on the weekend.

Now that I have in mind a replacement furniture, I called to talk to the representative. The call was horrible. It took me twice more than 15 minutes each before a live person answered. I spoke with the representative and he was telling me of a gift card as a replacement but would not response to the question on what items I can buy from it or whether I can use it to buy furniture that I need.Insisting that I go to the store. And he hang up on me instead. The best show of Ashley customer service. What is the use of going to the store if I will have no idea if I can use it to buy or if it is just another lies and promises to deliver without any intention of delivering the items.

This is very stressful experience buying furniture from Ashley. It is already 7 months from the time I went to the store to buy the furniture and paid in full. I demand that Ashley refund me the equivalent amount of the undelivered furniture plus compensation for the stressful experience. Otherwise this case will not be resolved.

Regards,

****** Del ******
Business Response
Date: 10/15/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. The consumer will need to ********** to resolve this issue; we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 10/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not seen any seriousness of Ashley to resolve this issue.I bought several furniture from Wayfair, Overstock, *************** and Costco.They were all very satisfying experience. I get great warranty and 90 days money back satisfaction guarantee and 90 days return policy. I highly recommend these stores.

In contrast, you have to be in person at Ashley store and the experience is always horrible. I got scammed by Ashleys Bait-And-Switchscam. If Ashley was not practicing this kind of FRAUD, I would have received an apology and immediate resolution seven months ago when they found out that they could not deliver. But instead, continued with the fraudulent narrative that I wont be getting anything. Until today I find no seriousness on the part of Ashley to resolve this issue.

As a reminder, I went to the store with the intention of buying a sofa, coffee table, end table and panel bed. The Salesman lured me into Ashleys fraudulent Bait-And-Switch scam by offering these furniture for free if I buy the overpriced and low quality Tempurpedic bed. I never had any idea that Ashley does not have any intention of delivering the complete set of furniture as agreed. I never gotten any apology nor commitment to deliver nor to replace the furniture that were not delivered. I just got a confirmation that these were all scam when they told me that I wont be getting anything.

I got a chargeback from the bank for $332.93 due to the undelivered furniture. The total undelivered furniture is equivalent to $940.00. Less $332.93, Ashley still owe me $607.07 plus the portion of the tax and the $520 Setup and Delivery paid for all the furniture.

I dont see any reason of going back to the store as all the experience I got from the several times I was in the store was horrible and got scammed. Asking me to go to the store after seven months without any seriousness in resolving the problem makes me think twice as to what kind of fraud is Ashley planning this time. Specially after asking from the Ashley representative the reason why they want you go to the store and they hang up on you.

This complain will not be resolved unless Ashley refund me with the $607.07 balance plus tax and setup and delivery paid. There is no reason for me to go to the store after all these experiences with Ashley. Mail the Check. Otherwise, I will be seeking legal help and seek punitive action for this fraudulent practices of Ashley.

Regards,

****** Del ******
Business Response
Date: 10/30/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We apologize for the inconvenience this has caused the consumer. We were advised by the store that the consumer accepted the courtesy gift cards in the amount of $900 and was advised to go in-store to collect the gift cards.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 11/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
There was no offer of a $900 gift card and that I accepted the offer. This is another lie and fraud that Ashley is showing. The last time I spoke with an Ashley representative was a couple of weeks ago and the representative was talking about a gift card. When I asked about the detail, he hanged up the phone on me.

As I said before, it is a horrible experience going to an Ashley store. The company is full of lies and is out of touch of reality. It is already 10 months from when I purchase the furniture. If there is a gift card send it by mail so I can buy replacement from Wayfair, ****************** or Amazon.

This complain will not be resolved until I get the equivalent refund plus all the trouble that Ashley has caused. Otherwise, I will be seeking legal help for the fraud that Ashley is doing and will be asking for punitive damages.

Regards,

****** Del ******
Business Response
Date: 11/07/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. The consumer will need to reach out to the store for further assistance on the gift cards. We will no longer be able to assist; we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 11/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have reached out to the homestore several times and called several times to no avail. This complain will only be resolved until I get my refund.

Regards,

****** Del ******
Business Response
Date: 11/14/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were informed that the customer has the option to go to another local Ashley store if they do not want to go to the same store. If they find tables they like that are equal to the value they would have paid for the tables that were on the initial order, we can place an order for them and schedule delivery. If they want to wait, then the store can mail them the Ashley gift cards they were promised. They will be sent to them via **** These are the ************ available to the customer.

Regards,
********************************************* *********** ****
Corporate Office
KB
Customer Answer
Date: 11/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Like I said this complain will only be resolved until I get my refund.

Regards,

****** Del ******
Business Response
Date: 11/28/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. As stated before, the consumer did not pay for the tables therefore there is no refund owed. The store has offered the consumer $900 in Ashley gift cards that the store can mail out to them. They also have the option to go to another local Ashley store if they do not want to go to the same store to find tables,they like that are equal to the value they would have paid for the tables that were on the initial order, we can place an order for them and schedule delivery. Again, a refund is not an option.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB

Customer Answer
Date: 12/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like to remind Ashley that all part of the transaction was paid. The narrative that I did not pay for the table is a complete lie. The tables were supposed to be the furniture that we were planning of buying. But Ashley victimized us with the fraudulent Bait-and-****** marketing scheme - Offering us the overpriced Tempurpedic Bed and get the tables for free. Not knowing that there was no intention of Ashley to deliver the tables at all nor to replace with an equivalent. Until today the statement for a gift card is false as there was no seriousness of Ashley to give it. Like I said, this complain will only be resolved until I get my refund.

Regards,

****** Del ******
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase through Ashley furniture on February 13, 2022. The bed that I purchased was an upholstery sleigh bed. The bed that arrived on February 8, 2022 was a ******************* slave bed. I spoke to the representative at the store the very same day who said I needed to get there in person to make sure that it was reported within the three days of the agreement. I arrived and spoke to both **** and ***** store manager who said they knew exactly what happened and how to fix it and I would actually get my bed when it came in stock. I have been waiting the representatives at the store are no longer helpful the representatives over the phone are no longer helpful and I am stuck with the bed that AA did not want nor the bed that I paid for. I want my money back or the right bed.
Business Response
Date: 09/01/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore Management. After an investigation it was determined that the bed that was ordered was the bed that was delivered to the consumer's home. They believe that the difference in the consumer's home lighting versus the HomeStore's fluorescent lightning may have been a factor in the consumer believing they were delivered the wrong bed.

We have attached the consumer's sales order, along with the product's description, and a picture of the product taken at delivery to show that the item that was ordered was the one that was delivered.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 09/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am sorry that was not the correct invoice that was uploaded. That was the original invoice of the bed I did purchase, however! There are records from the store that I exchanged that exact bed that is listed in the photo that the store provided 2/13. I went back into the store and made a purchase of a Robbinsdale dresser, *********** 2 night stands, and ********************* Sleigh Bed 2/19. Please look at all the documents I am attaching. These are the exact same documents the store has and the actual exchanged occurred 4/8. If I can also get a phone call from the representative from Ashley Corp working this would also be great! **********

Regards,

***********************
Business Response
Date: 09/12/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 09/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The consumer has not heard from anyone as of yet, this issue is not resolved.

Regards,

***********************
Business Response
Date: 09/27/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. We have been advised that on 09-12-22 we processed two refunds. One for ****** and one for ***** to get this concern resolved.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Initial Complaint
Date:08/24/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Furniture delivered on May 4th. Account #****************. Total $2884.66 + $200 down. Salesperson said furniture was Leather, it is bonded. Within 6 weeks, there was terrible sagging & piling & threads coming apart at seams. This was reported to our Salesperson on June 29. Claim filed, Inspected on July 29th. Inspector explained that due to the material used and low end construction, this was normal for all of Ashleys Couches . He said Ashley considers this normal wear and tear. Salesperson has stated this was unreasonable and she was so sorry but its out of her hands. Store Manager, ******, called me on Aug.8th, assured me he would take care of us and make things right. He was going to discuss with Regional Manager next day, send him out pictures and expect to hear from him in a few days. I called & left message on 8/20, asking him to return call & that wed been waiting for a response for weeks. Still no response. We purchased an additional extended 5 year Warranty but apparently it only covers mechanical issues. We were misled, our furniture is NOT leather. We were shown furniture in the Showroom which is what we expected to receive. Our furniture looks nothing like the Showroom furniture. We were told this set was discontinued just weeks after we purchased. We do not want to replace or exchange due to very poor quality, not receiving what was represented and complete lack of ************** even by the Manager. We supplied several pictures. We believed ****** would follow through and make things right. We request a complete refund to our CC used as well as $200 down payment and monthly payments equaling $200. This Company is deceptive, unethical, makes promises they dont keep and something should be done. Consumers shouldnt have to battle to try to make things right, they need to follow through and do what they say theyre going to do. We would like the entire amount credited back to the CC as well as $400 we have paid for down *******************
Business Response
Date: 09/03/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. We have reviewed the service technicians findings, who determined there to be no defect. Per his notes, There are normal creases at sitting all sitting areas, seat, arms and back supports.Explained to Customer this was normal due to poly and fiberfill normal compression. We are unable to approve a return at this time due to there being no defect.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 09/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This response is unacceptable. This furniture was less than 60 days old when reported. Salesperson misrepresented the furniture as "leather', which it is not. This is absolutely an untruth and extremely misleading. We have Leather Furniture which we purchased over 18 years ago and to this day, has not puddled, piled, or had loose threads. The Technician who came to our Home, after our initial Inspection had been cancelled due to a Computer error on ******'s part, it took a month for the Inspection to occur. He also advised that all Couches sold at Ashley Furniture are poorly constructed and do not last. He also advised that they are known for not accepting returns and always state that the issues are "normal wear and tear". He has been with the Company over 14 years and in the Furniture Industry for over 40 years. He explained that the products are very poorly made. He also said that if it were to be replaced, the same thing would happen. A reputable Furniture Dealer would tend to disagree, "leather" furniture does not Pile, puddle and have threads coming apart when it's literally brand new. The Store Manager called us on August 8th and assured us he would take care of this matter and not to worry about it. He advised that he would be presenting our photos and case to the Regional Manager and to expect a call in the next few days. He has not called or returned our calls since. Clearly, Ashley does NOT take these complaints seriously and does NOT take care of their Customers. They have been unethical, irresponsible and have not followed through with what they said they would do. Consumers do not buy new Furniture and expect it to perform so poorly in less than 60 days, as well as being lied to about the product and from the Store Manager. Our hope is that the BBB is able to resolve this matter. It's so wrong for Businesses to be able to sell inferior products at high prices and receive no response as issues arise.....and no follow through on comments made, even at the Store Manager level.

Regards,

*************************
Business Response
Date: 09/11/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently awaiting response from the store manager and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 09/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This response does not resolve our complaint. This has been going on for Months, the Store Manger is fully aware of the entire situation and has not kept his word as far as taking care of this matter. He called on August 8th, advised that he was going to take care of us and not to worry. He advised that he would be sending our complaint and photos to the Regional Manager the following day and we could expect to hear from him within a few days. He never called back and also didn't return my calls asking him to call him and telling the Receptionist we had been waiting for a response for a month. We were lied to at point of sale, furniture is not "leather". The run around we have been getting since contacting Ashley after only 6 weeks of delivery has been extremely frustrating, has caused lack of sleep and anxiety in dealing with a Company who obviously has not cared about the extremely poor performance of our brand new furniture and has not made any attempt to resolve. This situation is causing ongoing effects to my mental health. Their own Inspector advised that this is just how they are, it's their standard Business operation and he has been employed with Ashley for 13 years. Please refer to prior complaint for more details, dates, photos and contract. We want a full chargeback credit on the total amount , also a refund for the $200 deposit, $100 delivery fee, and all payments we have made to date, $200 and another payment of $50 scheduled for Sept.22. Total of $550 out of pocket and entire CC Balance to be paid off. They may pick up the furniture at their convenience with notice. This Company has been unethical, dishonest, misleading and misrepresenting the products from the onset. Companies should not be allowed to treat Consumers in this manner. We have done a lot of research since we are going through this with them and our complaints appear to be consistent with hundreds of other Consumers in this Market. Doesn't their **************** care at all about their reputation and poor treatment of Consumers? How is it possible that the **************** is not able to get in contact with one of their own Store Managers for this long period of time? I don't buy it.....how many times do we need to go back and forth before something is taken care of ? I have kept the entire text thread and will provide if requested, their own Salesperson seemed to agree with our situation until she spoke to her Manager, then her entire demeanor changed. Easy to figure that out.

Regards,

*************************
Business Response
Date: 09/19/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore Management. We are currently working with them to resolve this concern and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 09/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This response is nearly identical to the prior response. The only difference is that in the prior response, Ashley was attempting to contact their Store Manager...in this response, they are apparently working with their Store Manager to resolve the situation. From my perspective, there have been no further attempts from Ashley to address this situation. It's not a difficult one to resolve. In my opinion, they are stalling and do not choose to respond to any of our concerns regarding the misrepresentation of the furniture, the unacceptable quality of the furniture, the opinions/words of their own Salesperson, Field Inspector and Store Manager.
The Store Manager advised us not to worry, he'd take care of us and yet has never called us back or returned my call. I have never been treated this poorly from any Company we've ever done Business with. They have been unethical, unresponsive, misleading and have shown a total lack of ************* or their reputation in this Market, as clearly seen on the hundreds of negative reviews and complaints. I have been a PNW + AK/HI Regional Sales Manager for the largest Cabinetry Manufacturers in the Country and absolutely believe in Customer Satisfaction, being honest and ethical in all dealings and ensuring an exceptional Customer Experience for all of my Dealers, and their end Consumer. This situation with Ashley and their total lack of ethics is unbelievable....they need to respond to the actual concerns/complaints and put forth the effort to resolve this situation. The **************** needs to step up and take care of this issue.

Regards,

*************************
Business Response
Date: 09/25/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. A return has been entered and is processing. Once it is processed and ready to be scheduled for pickup, the consumer will be contacted.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 10/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We received a call from the Silverdale location on Monday, October 3rd, advising us that they would be picking up the Furniture today. We were also told that once they had the furniture back in their Warehouse, we would receive a complete refund.
I received a text yesterday to confirm that our information, phone numbers, was correct, which I did confirm.
We have stayed home all day long waiting for a call to give us a time frame for todays pickup. No one has called, no one has showed up, and it is nearing the end of the day.
After trying to reach them by phone and online for over an hour, I give up. This has caused additional unnecessary angst and frustration. It is impossible to reach a live person to speak to at the Store location number we were given, ************ or their **************** number, ************. It is a complete run around....I waited 10 minutes o on one of my calls and then was disconnected. I also tried chatting with their online "virtual assistant" which is a complete sham.
We have been BEYOND patient for months now and this is absolutely ridiculous. Pick up the furniture and issue us a complete 100% refund, we are certainly not asking for anything aside from this. How difficult is this???!!!!
This is just another instance where they are being extremely inconsiderate of our time, not doing what they say they're going to do , not following up and basically not caring at all about ***************** ENOUGH!!!!

Regards,

*************************
Business Response
Date: 10/12/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. We are working with them to resolve this complaint and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 10/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response is nearly identical to several they have sent prior. Is anyone actually reading the complaint details at Ashley? Absolutely zero reference to my prior non acceptance.
Ashley actually did call on Monday, October 10th and scheduled a pick up for yesterday, October 12th. The truck ran over the Concrete Paver Retaining Wall at the end of our Driveway twice, damaging some of the pavers and knocking some down. The Driver did not even apologize for his negligence, we took pictures. They were very unprofessional, the Driver asked me ..."how many pictures are you going to take?" and was unhappy that I was documenting the entire process.
The furniture was loaded into the truck without much care (also have pictures). We asked for a pickup receipt and were advised that they didn't have any paperwork and we would receive an email, which we did. The furniture has now been returned to their Warehouse and we are waiting for our 100% refund. Once we have been refunded the total amount we were initially charged, we will accept closure. We clearly stated throughout this entire Complaint that we want the entire amount charge to us to be refunded to us, not Store Credit. We will never purchase from ****** again. We put $200 down the day we bought the furniture and have made payments totaling $250.00. There is also a $50 payment due on 10/25 which we will need to pay if we do not receive our refund check in time, which will then total $300.00 in payments.
Once the refund check is received, we will pay ************** off in full and the remaining balance should cover our out of pocket expenses to date.

[Please type your response here.]

Regards,

*************************
Business Response
Date: 10/20/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. The return invoiced on 10/14/2022; the refund may take 1 to 2 billing cycles to reflect on statements.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 10/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When the employee at the Silverdale location called to schedule a furniture pick up date, he told us as soon as the furniture was back in their Warehouse we would be issued a Refund. Never was it mentioned that this may take 1-2 months. Also, we have had zero communication from Ashley as to how this Refund is to be issued. We have stated since the initial filing of this Case that we expect a FULL REFUND of the entire Amount we were initially charged upon date of purchase. This needs to include the $200 cash deposit as well as all payments made to date. As we are not willing to tarnish our Personal Credit Rating, we had to make another payment which is due next week and if this takes 1-2 billing cycles, we will need to continue payments.
How is Ashley addressing this entire Refund? Are they paying off ************** the entire amount charged initially? How do we receive our Cash Refund of the difference of initial charge vs current payoff? Is this refunded to us by ************** or Ashley Furniture? We have clearly stated we will not accept our Refund in the form of an Ashley Credit as we will never do Business with them again.
Someone at the **************** needs to step it up and clarify this entire Refund Process. Once the Synchrony Account is paid in full and we receive our Cash Refund, we will agree to close this case. At this point, we have zero faith in what ****** tells us.....and why would it take so long to address a refund? This is ridiculous, we have never dealt with such an unprofessional, unethical, misleading Company. This Case is not resolved and will not be until Ashley pays off the Synchrony Balance and we receive our money back.

Regards,

*************************
Business Response
Date: 10/30/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. The refund will be back to the Synchrony account balance, and Synchrony will provide the consumer with the refund of payments. We did reach out to the finance team to expedite the refund, but it may take 1 to 2 billing cycles to reflect on statements.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 11/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear I

This will be acceptable once ************** is credited the full amount we were initially charged and we receive a refund for all the payments and deposit we have made.

ouny
Regards,

*************************
Business Response
Date: 11/10/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with the finance team regarding the refund and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 11/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This situation will not be resolved until the entire original amount charged to our Credit Card has been credited to the Bank and we receive a refund for all money we have paid including down payment of $200 and all monthly payments since the first billing through current payments. As this is taking an unreasonable amount of time to take care of, we have just received another bill which we need to pay. We have a very high credit rating and are not willing to let it be affected, so we have to make payments until this is resolved. Due to the misrepresentation and lies we have been told, I do not trust this Company at all and will not be satisfied until resolved as stated. This has been the worst Retail experience we have ever encountered and the lack of action by Ashley Furniture in a timely manner continues to make the experience worse.

Regards,

*************************
Business Response
Date: 11/17/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. Per the consumers case history, the store team is working on processing the refund.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 11/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We do not accept the response. Ashley Furniture continually responds with their "canned" message. We have had to make two additional payments since they picked up our Furniture in early October. It is absolutely ridiculous that we still haven't received a refund and ************** has not been paid off . There is absolutely no reason it should take this long to resolve this issue, especially as they have repeatedly stated that they are working on expediting the refund. What is the holdup?? It appears to me that it's just another aspect of their horrific Customer Care.....they don't care!!!! Enough is enough, get it done!!

Regards,

*************************
Business Response
Date: 12/04/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. The refund invoiced on 10/14/2022. Synchrony refunds can take up to 1 to 2 billing cycles to reflect on statements. **************** is looking into the refund again, but the consumer may need to reach out to Synchrony if they do not see it by the end of the month.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 12/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We received a Monthly Statement from ************** today, finally. However, Ashley submitted an incorrect amount for the Credit, so this is not acceptable.
Synchrony received $2756.67 from Synchrony and shows a credit of only $222.01.
History of the payments we have made:
Original Purchase $ 28884.68
Downpayment 200.00
Payments:
6/21 $ 100.00
7/21 $ 50.00
8/23 $ 50.00
9/22 $ 50.00
10/21 $ 50.00
11/22 $ 50.00
TOTAL PAYMENTS MADE INCLUDING DOWNPAYMENT : $ 550.00
SYNCHRONY CREDIT: $ 222.01
SHORTAGE: $ 327.99
Also, we do not want a credit to shop at Ashley, we want our money back as requested from Day 1 in the original complaint.
Let's get this resolved, it has taken months. We all want to wash our hands of this horrific experience. Please credit the difference of $327.99 either to our Synchrony Account or send to us directly. Step up , Ashley Furniture.

Regards,

*************************
Business Response
Date: 12/15/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. We are working with them to resolve this complaint and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Initial Complaint
Date:08/23/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made instore purchase 4/3/2022. Salesperson (****************) was great! As incentive, was provided w/literature about complimentary MC RewardCard with purchase. Furniture delivered in 2 shipments in April and May 2022. Never received RewardCard. Contacted customer support and filed claim ************ on7/22/22. They requested copy of invoice which I sent as email attachment. Received email from Ashley Support at Elite Rewards on 7/25&7/27 stating they received and will respond to me. I sent email on 8/11 and 8/16 asking about status with no response. On 8/23 (today) I received email stating invoice was incomplete and directing me to contact store of purchase to get Rewards added to invoice. I attempted to call store directly to address issue. The customer service telephone system is set up to place customer on hold with inability to talk to person. I waited over an hour on hold before giving up, even though I was assured "my call would be answered in the order received". This has been a frustrating endeavor to obtain a promotional item of $50 value. I have waited almost 5 months to receive a "complimentary GC" and still do not have it. I feel this is a scam on the front end to show customer a discount of $50 off of retail price listed. Customers are excited to receive a complimentary card that does not ever show up. It is a struggle to communicate with people at Ashley to have any type of resolution. They assume the customer will get frustrated and give up. I would ask the BBB to investigate how many customers actually receive the promotional gift card as promised.
Business Response
Date: 08/30/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that the store will be refunding the consumer $200 for the Elite Rewards.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 09/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:08/13/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The nutshell is that we are waiting on a refund from ****** Furniture. We had cancelled 2 items on an order prior to the items being shipped and worked with the local store to initiate a refund. The account the purchase was made with had been frozen so they indicated we needed to show them proof of this and that it would be a delay to get a check. We provided this and agreed. However, they refunded an incorrect amount to the closed account. It turned out that the account wasn't fully closed yet and was just frozen so I was able to retrieve these funds by working with my bank to move the $ on their end. Then the account was fully closed and no longer exists. The store and I continued to work together to get the remaining $ refunded. We worked with a customer service representative to put together a refund package who indicated an operations manager would issue a check. They didn't, they still somehow sent it to the bank which indicated an attempt was made but was unable to post it due to the account already being closed. The bank is in process of issuing me a letter that indicates that neither they nor myself have received the money owed. Ashley has indicated they are unable to provide me with a complaint process, a supervisor contact or any further funds. All I want is the additional $900 they unsuccessfully attempted to refund me. We initially cancelled 2 items because we received a very rude contact from their delivery department. Despite that, we still completed most of the order with them and have been working with them for weeks regarding the refund. The store insisted they were not able to give me a case number. My husband called and was disconnected. I used their chat today 8/12, and they said they created a case but did not provide me with a case number. attached is limited records I have.Ashley Home store #**; ************************************************************** #: **********, **********, dated 6/27/22items cancelled: both mattressesamount due: $908.37
Business Response
Date: 08/22/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that the refund was issued back to the consumers account and there is a $0 balance showing owed to the consumer.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 08/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory in that I have received the refund. However, Ashley did this by refunding to a CLOSED account after promising a different firm of payment two times. We were only able to receive it by the ***** of our bank who was kind enough to temporarily reopen the account, process the credit, transfer to an account we have access to *** close the account without charging us additional fees.

Regards,

*************************
Initial Complaint
Date:08/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a living room set i have had multiple issues with the sleeper sofa. I have had it fixed however this last time April/May of 2022 the company that was sent out to check the issue and deemed the sleeper sofa in need of replacement. GBS the warranty company reached out to Ashley June and informed them to contact me to replace the sleeper sofa (per emails with warranty company). Endo of July I still had not heard anything from either Ashley nor GBS so I emailed GBS again and was informed that Ashley should have got a hold of me in June there was an in store credit of $775.05but it was only good until 8/28/22. I immediately contacted Ashley spoke with ****** and was told that the sofa sleeper I owned was discontinued. I found the exact same sofa sleeper the difference was the name/price. ****** informed me she would have to discuss the exchange with her store manager but she would not be in until the next day and would call me back. Two days later I called again and was given the excuse of she was in meeting and to hold she would talk to her right then. The store manager said she could meet me halfway and I would have to pay $300 + buy an new warranty. I then asked about getting a refund check. ****** said she needed to email her corporate office and was back in on Sunday 8/7/22. Today 8/10 I still had not heard back so I called again and again spoke with ****** and was given another excuse stating internet had been down and she would follow up again. I feel like they are stalling since the store credit expires 8/28/22. I feel like I should either be able to get the other sofa/refunded since they have been giving me the run a round for 3+ months and it appears I am not the only customer this has happened to. Location: ******************** ******* **********************************************************************
Business Response
Date: 08/17/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that the consumer will be receiving a new sleeper sofa and has an estimated delivery date of 9/5/22.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 08/17/2022
Better Business Bureau:i did receivea call saying i was approved to receivea new sofa bed with warranty no expenseout of pocket to me but then i was told i would get a call back for delivery date. This was yesterday so i will not accept anything until my sofa is delivered

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***************************
Business Response
Date: 08/20/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that the store will be contacting the consumer with their delivery date.As of now, the consumer has an estimated delivery date of 9/5/22.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 08/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
They contacted me and did send a replacement but for the wrong product it was supposed to be the ********************* couch what was just dropped off was the Altria and it is lighter then my other sofas. Since the delivery team did not speak or understand English it could not be stopped.
Regards,

***************************
Business Response
Date: 09/06/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that an email was sent to the consumer requesting photos of the sofa, the tag and serial number; it may have gone to spam. If the consumer can provide these photos to the BBB, we will be happy to assist.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 09/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]I did receive an email. Responded to it and as usual have not heard back.

Regards,

***************************
Business Response
Date: 09/15/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that the consumer has a pickup and delivery for a Sleeper Sofa scheduled for 10/7/22.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 09/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.] I have not been notified of this. I was still a waiting a response from my email response

Regards,

***************************
Business Response
Date: 09/20/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We reached out to the consumer via email informing them of the pickup and delivery scheduled for 10/7/22; it may have gone to spam.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 09/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, I got the email. I am still not accepting anything until everything is accurate since this has been such a hassle and headache I still feel I need to be compensated for my pain and suffering through out thus process. It has been going on since May/June.
[Please type your response here.]

Regards,

***************************
Business Response
Date: 09/26/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management.Once the consumer receives their merchandise we will be able to offer compensation; we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 09/26/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
Why do I have to wait for compensation. Is it because they will probably make more errors
Regards,

***************************
Business Response
Date: 10/02/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. Due to the order being open, we are not able to offer compensation. Once the order has been fulfilled, we will be happy to offer compensation for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 10/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
Still being inconvenienced I cannot even get the correct sofa delivered until 10/12 mind you this has been going on since May. This is ridiculous and very disappointing.
Regards,

***************************
Business Response
Date: 10/09/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We apologize for any inconvenience that the consumer experienced and will reach out to them after the delivery has been completed to offer compensation.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 10/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
Delivery was supposed to be changed to 10/12 but just got a message today to confirm for 10/13. Still can't get it right. So disappointed in Ashley right now.
Regards,

***************************
Business Response
Date: 10/17/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. Due to manufacturer delays, the sofa sleeper is on backorder and has an estimated arrival of 11/1/22. We reached out to the consumer via email with this information; we apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 10/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.] Yes I got an email however it was after the time it supposedly was being delivered in which they were going to take the incorrect sofa leaving me with no couch or bed. I have been waiting since May for this to be resolved this is beyond frustrating and ridiculous that customers have to go through all this just for an item that was purchased. This is a huge inconvenience. I will definitely be pursuing settlement for pain and suffering.

Regards,

***************************
Business Response
Date: 10/24/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We informed the consumer that the item is on backorder; we apologize for the delay. We have rescheduled the pickup date for the existing sofa for 11/3/22 so that the consumer is not left without a sofa. Once the sofa has been delivered, we will be able to offer the consumer compensation.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 10/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]I received a call yesterday day stating the incorrect sofa was being picked up on 10/26 and that my correct one would not be delivered until 11/4 so what exactly is happening since no one has been able to give me correct dates.

Regards,

***************************
Business Response
Date: 10/30/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. The sofa is estimated to arrive at the warehouse on 11/2/22. The consumer has pickup and delivery scheduled for 11/4/22.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 10/31/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I have not been notified of this delivery nor confirmation of it.
Regards,

***************************
Business Response
Date: 11/05/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to ********************* As of now, the item is not in the warehouse and the estimated date of arrival is 11/5/22; we will not be able to schedule the delivery until the item has been confirmed in the warehouse to avoid false delivery dates. We are working with them to resolve this issue and we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 11/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It is supposedly being delivered tomorrow but we will see since this whole time since May no one knows what is going on and there seems to be no supervisor and just over all incompetence.
[Please type your response here.]

Regards,

***************************
Business Response
Date: 11/14/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that the consumer received their delivery on 11/8/22. We will be happy to offer the consumer $100 for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 11/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 17701112, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
$100 does not cover the emotiinal/physical pain the whole experience has been thus has been going on since May. With all errors on Ashley's end not mine. Plus I have not received my insurance paperwork for when something goes wrong with this sofa. That amount needs to be kicked up.

Regards,

Nikki Danforth
Initial Complaint
Date:08/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased sofa 8/3/2022 at the ******* Beach location, scheduled for delivery on 8/9. Received call from voicemail from delivery service advising running approx 90 mins late, will arrive @ 8:30pm. Original delivery time window 3pm-6pm? Attempted to call carrier back, unable to speak with live person as 8:30pm is fairly late to have furniture delivered. The time then comes & goes, no delivery! I then receive a text @ 9:44pm from ******* from Ashley delivery stating there was a problem with his truck, if I can accept him he will deliver the item within ***** minutes. This would mean that the furniture would be delivered after 10pm at night!! This is highly unacceptable!! Not only did it make me feel uncomfortable, it really made me concerned for the safety and welfare. For a corporation to think it's okay to have anyone show up at a persons home at that time of the night for any reason, it alarming!! Not to mention, I also had to pay $179.99 delivery fee for this inconvenience, no longer have furniture as I got rid of my previous furniture and have yet to receive the purchased item!! I waited to see if I would hear from anyone the following morning, nothing!! I called, sat on hold for nearly 30 minutes before requesting a call back. Finally got a call back, spoke with ***** 8/10 @ 11:02am, who tried a number of times to put me off to either the store or the online department until finally I advised her, all I wanted to do is get the item I ordered. She then rescheduled the delivery for 8/12 with no actual time again!!
Business Response
Date: 08/17/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that the consumer received their delivery on 8/10/22.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Initial Complaint
Date:08/08/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of transaction for my couches I purchased is 03/29/2022. The amount having to be paid is $ ****** which was purchased with my credit card which is going to be paid month by month. I did pay in cash $49.41 which is the taxes. The business committed to have my couches ready from 4-6 weeks from my purchase, so I go into the store around May 15th to pick up my couches and they said the contract I signed said 8 weeks from my purchase which was June 10th. I go into the store June 10th and they said my couches weren't ready and they would be ready until July 20th. I called after to make sure if July 20th was the right date and they told me they would be ready July 5th instead. I go into the store on July 5th to pickup my couches and they said they were going to be ready until July 30th. So I went into the store one July 30th to pick up my couches and they said they weren't going to be ready until August 5th, they gave me a case number which is ******** regarding to my purchase and I told me my couches were "on call" which I don't know what it means since I already made my purchase. I also bought a cleaning insurance with my purchase in the beginning which is called 'PROTECTALL' and I'm paying this without having my couches. I don't know what my order number is but on my receipt there's this number ********* but I'm not sure if this is what it is. My issue is my couches not being ready and the changes of date all the time, thank you.
Business Response
Date: 08/11/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore Management. The consumer's items are showing that they were picked up at the warehouse on 08-06-22.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Initial Complaint
Date:08/05/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had contacted Ashley ******* for a furniture that I had purchased, However the furniture had issues so I had to contact ******** care representative. They gave an option to keep Sofa As-is and get a credit of $324.75. I agreed but I never got the money credited so raised a credit card dispute and got my money back. Now Ashley is asking me to pay back that money. I want a resolution from them and stop sending letters for me to pay that money back.
Business Response
Date: 08/15/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently awaiting response from ****************.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Customer Answer
Date: 08/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

The ashley store in ******* had called me and said that they have rectified it to resolve the issue that I don't need to pay anything as it was the credit that I was supposed to receive. Thanks for Ashley store representatives for helping in resolving this problem. .

Regards,

***************************************
Initial Complaint
Date:08/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 3, 2022, I made a purchase with the Ashley Furniture store in *************, for a total of $2719.95, which included a loveseat, rocker and deluxe recliner. On May 24th all of the items were delivered. At the signing of the purchase, with ***********************************, our salesperson stated we would receive a $250 Mastercard gift card since we bought over the purchase price of $2500. I was told to watch out for a special email from "************************************. Since the purchase, we have waited and waited for a response and nothing. So I asked ******* for some information to inquire about our gift card and she sent me some information in which I emailed to the customer service department and was told to wait 4-6 weeks after the final piece of furniture was delivered and we would then get an email with the specific code to use in order to accept our gift card. Well, it has been more like 2.5 months since delivery, and we are still being ignored and I want my gift card. This is totally wrong to make such a sale and then not comply with the gifts a person was promised. We could have used that money a long time ago! I want my gift card and I also want a refund of total purchase as a gift to us for having had to be promised something, but nothing been done about it. I am embarrassed for this company to promise such things and I am going to make sure that I will tell everyone I know that this was a scheme to get people to buy stuff at their store. I will never shop Ashley's again. They should be ashamed of themselves!
Business Response
Date: 08/13/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore Management and Elite Rewards. We are currently working with them to resolve this concern and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 08/16/2022
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will wait a few more days, as I feel that I have waited long enough!!***********************
Business Response
Date: 08/19/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore Management and Elite Rewards. We are currently working with them to resolve this concern and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 08/26/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************
Business Response
Date: 08/30/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore Management and Elite Rewards. We are currently working with them to resolve this concern and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 08/30/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It appears that you are not taking this matter seriously and I want this resolved as quickly as possible. Why is this taking so long?

Regards,

***********************
Business Response
Date: 09/05/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore Management and Elite Rewards. We are currently working with them to resolve this concern and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 09/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I believe that this matter is taking way too long to be remedied and feel that maybe we should go to small claims court instead of going through the BBB. We are going into this matter 3 months after we received our furniture, and this is not right! I want an answer now!!!]

Regards,

***********************
Business Response
Date: 09/13/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 09/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have again reviewed the response and determined that this does not meet my complaint resolution. I wanted this issue resolved months ago! Do you not have anything better to say than that you are working on it. I believe that you are not and you have an automated system filling in your wording for all responses. I mentioned in my last declined message to you that I want to resolve this with using Small Claims Court instead of the BBB and feel that this is probably going to be the best way to get what I want. I will be looking for a lawyer since no resolution has been reached.]

Regards,

***********************
Business Response
Date: 09/19/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Elite Rewards and haven't heard back, therefore to get this matter resolved the HomeStore Team has issued a 250$ refund back to the consumer's original form of payment, Synchrony. Please allow 1-2 billing cycles for the refund to reflect back to the Synchrony account.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 09/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Thanks, but no thanks! I was promised a $250 **** gift card to use in any way that I see fit and not in the way you have chosen to resolve this, by crediting my original form of payment to the Synchrony account. I still want the $250 gift card, which was promised to me as a bonus for signing on with you, Ashley Home store, to do my furniture buying and I will also keep the $250 refund you're issuing me on the Synchrony card that will go towards lowering my amount owed.]

Regards,

***********************
Business Response
Date: 09/27/2022
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Elite Rewards and haven't heard back, therefore to get this matter resolved the HomeStore Team has issued a 250$ refund back to the consumer's original form of payment, Synchrony. Please allow 1-2 billing cycles for the refund to reflect back to the Synchrony account.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 09/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************
Customer Answer
Date: 10/12/2022
I am rejecting their responses because it is unacceptable for anyone to have to be told that there is nothing they can do to help me. By giving me a $250 credit in a few months on my ashley account is just wrong! I was promised a $250 credit card to be used in any fashion I see fit and never got it. Instead, they screwed up and are only giving me a credit on my account. I feel they should give me what was promised and also give me the $250 credit that they stated I would get.
That is why I am not accepting their responses.

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