Complaints

This profile includes complaints for Ashley Furniture HomeStore Stoneledge's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ashley Furniture HomeStore Stoneledge has 47 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ashley Furniture HomeStore Stoneledge

  1 Ashley Way Arcadia, WI 54612-1218

  
• 

  Ashley Furniture HomeStore Stoneledge

  1721 E Ventura Blvd Oxnard, CA 93036-1815

  
• 

  Ashley Furniture Homestore

  5055 S Montclair Plaza Ln Montclair, CA 91763-1512

  
• 

  Ashley Furniture HomeStore Stoneledge

  7770 Miramar Rd San Diego, CA 92126-4203

  
• 

  Ashley Furniture HomeStore

  3667 N Freeway Blvd Sacramento, CA 95834

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch who was broken 2x. I sent it back the first time after I bought it then about 17 days later had another issue. I call and when I make appointment for them to come out they hang up on me. They disregard my issue. They schedule to come out when I am not home. I am a widow and a single mom of 2 kids. I work only 4 hours a day and I can be here after 2 and they will not accommodate me. I tell them I will return the couch and they said I cannot.I would like a full exchange again within the time frame I will be home. It is hard taking off work as a single mom

  

  Business Response

  Date: 05/02/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. A service visit has been scheduled for 05-13-2023. Based on the technicians findings during the visit, we will determine how to further proceed with a resolution.
  
  We have reached out the ********************* Team and they will be able to make the consumer the last stop of the day for the visit, between 2p-5p. Unfortunately, the last time the visit was scheduled the routes were already planned out, so we couldn't change the routes around.
  
  However, for the visit on the 13th, we will make sure the consumer is the last stop of the day.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When i purchased the furniture the drawer on the dresser did not close correctly and the bottom of the dresser had a crack. They came out and tried to fix the drawer but its still not closing correctly. The bottom of the dresser they glued and said that was the best they could do. They said a manager would call me but that never happened. The nightstand had a stain too and when they came out to repair it and it was a different color. Again, they said a manager would be in contact with me, I heard nothing, I paid for an extended warranty protection plan and everything that I was told would be covered I am getting denied for. I feel totally scammed by this company on the extended warranty and I paid a lot of money and received furniture of poor quality. I want my furniture to be fixed and want a refund on the extended warranty because nothing they told me was covered is even though it states it in the terms and conditions of the warranty contract.

  

  Business Response

  Date: 05/08/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore management. The consumer had a technician assess/repair the items on 9/8/21. Per the notes, the dresser drawers are not defective, and the nightstand was repaired and brought up to standards. The consumer will need to reach out to the extended warranty and request a cancellation and a pro-rated refund amount. The consumer's manufacturer warranty expired on 1/25/22, at this time we can no longer assist; we apologize for the inconvenience.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB
  
  

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a mattress and box springs for the spare bedroom around Feb, 7 2023 from Ashley store in *******.The first time the bed was used the box springs broke. App. April 8 2023. I called Ashley store and told them what happen and they said to call back after 1:30 pm that is when there will be someone to take care of the problem. I called back and told them what happen, the person I talked to gave me a case number ******** and said to call back on Friday 21 2023, I called back on Friday and the person I talked to about 1:30 pm said to call back on Monday, I waited until Tuesday 25 2023, the person I talked to the case is under review. and to call back on Friday 28 2023. I think they are giving me the run around. I have purchase a mattress over the years and have never had to go thought this much work for a broken box frame. I think they are going to drag this out tell I give up. Please help me! Thank you *************************

  

  Business Response

  Date: 05/02/2023

  Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns,we reached out to Homestore management. We advised the consumer that a technician will need to assess the bedframe to determine how to further proceed; the service technician is scheduled for 5/3/23. Per policy, there are no returns on bedding, and we will not be able to approve a return/refund; we apologize for the inconvenience.
  
  Regards,
  Ashley Furniture Industries, Inc.
  Corporate Office
  KB

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from Ashley store at ***********************************************. The table got cracks on 3 legs within the first week. I contacted the warranty and they took 3 weeks to come over and tell me that they are here to take pictures. Then they offered to order the legs and when they arrived ask my husband to change them. I told them I have no husband. Then they told me to ask my boyfriend. Long story short, I went to the store to see what we could do. Since the table is heavy I was afraid that it would collapse on my kids. The store manager named ***** told me there is nothing they can do, that is all they can. I got to wait weeks for the legs to arrive and maybe another week to change it. I said I am here for a solution and that will not work for me because I am afraid it will hurt someone. I asked her to expedite the process or give me a new table. She said no. I asked her to call her supervisor. She said she is The one here making decisions, I asked her to call the owner, she said no, i asked the corporate number she said no. I asked her name and last name and she said she doesn't have to give it to me. At this point we both were talking loudly and the door behind her opened and two people from there and one behind me started to approach me. I yelled stay away, don't come closer because I was afraid of them. One one them hit his hand on the table and I was afraid he would hit me next.The manager turned to them and said "They think they can come to this country and do whatever they want". I said that is a discriminatory comment and she should treat me like others regardless of my accent or origin. I told her she also looks like she is not from here ( she looked Hispanic to me ) and asked how she would feel if I said the same thing to her. She turned to me and yelled " I was born here". No one attempted to stop her or say otherwise and the sales people were hugging her and showing her support. Seems like all of them had the same opinion. I told her that she is in the wrong position if she thinks like that. She threatened me that if I did not leave she would call the police. I said ok. When she talked to the police she said "she is **************" like supposedly giving hints to the police that I am some kind of terrorist. I am Armenian by the way, and that is not **************. Later I went to the sheriff station and asked why they ask that question about my nationality since the manager told me the police asked her about my nationality, in the sheriff station they told me no one asked that question to her but she chose that word for description. I am waiting for the report from the sheriff regarding that incident. Then I just wanted to leave but asked her to apologize for her comments but she said " apologize to who? you? I will not apologize". I said I will let the police know about this. She said " they will not even listen to you. They will just ****** you and that's it. " Seems like she is kicking a lot of people like that out of your store. Sure enough they police came and kicked me out without listening to me and one of them was Hispanic and I wonder if there was any agreement between your manager and police that came. I tried to call their corporation more than *************************************************************************** I emailed them a lot as well. No response. I checked the reviews and it seems like a lot of people complain about that manager and no one does anything. More likely she knows that that is why she keeps doing it, discriminating, calling the police and escorting upset costumers out and neglecting the customer service. This is unacceptable.

  

  Business Response

  Date: 05/01/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore management. We apologize for the customer's experience and do not tolerate discrimination or unprofessional behavior. A formal complaint has been filed on the customer's behalf.
  We were advised that the consumer received a table exchange on 4/29/23; we again apologize for the inconvenience.  
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've had our sectional for less than a year and the 2 recliners that my husband and I sit in have our **** cheeks imprinted on them. We work full time so it's not like we sit it them all day every day, nor are we heavy people. I have called Ashley Furniture in *********, ** where we purchased it and filed a complaint and was told they would order replacement cushions for **. I have called about our complaint NUMEROUS times, nobody seems to know anything and I never get a call back when they say they'll call me. I believe we should be covered by the Ashley 1 year warranty, but regardless, we're covered by the extended warranty we purchased. Shame on Ashley Furniture, they did a great job selling it to **, but they're doing a crappy job of taking care of ** now! Please help however you can.

  

  Business Response

  Date: 05/01/2023

  Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns,we reached out to Homestore management. We reached out to the consumer via email; it may have gone to spam.
  
  Regards,
  Ashley Furniture Industries, Inc.
  Corporate Office
  KB

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/6/22 I purchased over 5k of furniture. On 8/30/22 I recieved a first delivery, this is where it all began, Ashley's contracted vendor declined to assemble my furniture stating it wasn't paid for. After I tried to show them the order confirmation, they shared Ashley's information was contrary to what was listed. On 9/16/22 there was a rescheduled attempt without prior notice, only to get a call that the scheduled set up was never actually scheduled. This was a failed 2nd attempt. On 10/22/22 there was a second shipment (which was agred upon at the time of purchase) Unfortnately, Ashley's did not prompt the delivery team to assemble my furnite, only 1 drawer and 1 cabinet were offered to add the legs. I asked to please assemble the bed and dinner table and again was informed it was not covered even though it was listed on the order confirmation. This was failed attempt #3. On 11/5/2022 an ******'s rep arrived and informed ** he arrived to let ** know he was unable to assemble our bed and table (it was now 2 months after a bed purchase, and nothing was assembled). We explained the situation and he reported being able to help and assembled the dining table and chairs. Unfortunately, he wasn't prepared for the job and left all of the trash behind, against ******'s written policy where they clearly state they would remove all packaging. I am thankful to this man for trying but very dissapointed that Ashleys would send someone to my house having me take a day off only to tell me they can't assemble it. On 12/21 I called the main customer care line again to reschedule and despite sharing all information they prompted me to call the store directly as they no longer had any information to support. On 1/14/23 I spoke to the store manager **** who was able to schedule the assembly of bed a few days later on 1/17/23, she also informed ** we would receive a call back to update regarding the reimbursement of the shipment. In addition to this i received the wrong item! The head board does not match the purchased item and when calling the care line, I was told to present information to the store manager since i was expecting a call anyway. I tried calling the location and continue to miss the *** I have yet to receive a call even though I was assured that this would be dealt with given that ******'s did not property address the purchase information on the order details and took 5 attempts across 5 months to finally assembly furniture.

  

  Business Response

  Date: 05/02/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  
  Upon receipt of the consumers concerns, we reached out to HomeStore management. We are currently working with them to resolve this concern and apologize for the delay.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bed from Ashley Furniture store in ****** location **************. The bed was delivered with defective parts such as missing parts/screws. Once the mattress was placed on the bed, the bottom frame broke because it wasn't properly screwed. I spoke with customer care in February 2023 and raised a case. The first response I received back was on March 16, 2023. At first, I was told the bed parts will be replaced, but later to be told that the bed is no longer being made so they will reach out to me in 48 hours to reselect the bed and pick up the damaged bed. Now I have called customer care 4 times and went to the ******************************************* store in person with no resolution. It is April 21, 2023, and I called customer support which transferred my call to Ashley's store. Ashley store states they are emailing customer support, and I was told once again that I will get a response in 72 hours. I am very frustrated at this point as I have been sleeping on the floor. The screws sticking out from the bed frame punctured my toe as well. I am getting more concerned at this point since customer support and ********************** customer service keep telling me they are working on it but keep delaying and making me go in circles.

  

  Business Response

  Date: 04/25/2023

  Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns,we reached out to Homestore management. We reached out to the consumer via email;it may have gone to spam.
  
  Regards,
  Ashley Furniture Industries, Inc.
  Corporate Office
  KB

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from Ashley in July 2021. Dining room table with six chairs and a sectional couch. At the time of purchase, the salesperson and the store manager offered me to buy a furniture protection plan - the total cost was $500, advising that if anything happen to the furniture, it should be addressed and covered with the protection plan. The store manager wrote on the invoice that if I don't use the protection plan within Five years, I will get a credit on my next purchase. On the sectional couch, I ordered another piece. The extra piece has latches that connect the couch into one piece. As you can see from the photos, there is a GAP between the two pieces. Further, the piece is not aligned with the rest of the couch, which looks terrible. When I purchased the furniture, I took a payment plan. I am still paying for this couch. The protection plan does not cover the defective part, and the store does not assist with handling this matter. It has been few months that I have been going back and forth between the store manager and the protection plan, and no one is assisting with resolving this matter. Currently, I am stuck with a defective couch and I paying for. I am seeking refund for the protection plan and exchange or this couch.

  

  Business Response

  Date: 05/01/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  
  Upon receipt of the consumers concerns, we reached out to GBS. They have advised the customer's claim was filed because the connectors are not working correctly. They also reported that they noticed the damages last August when they called at the beginning of April. We explained that the claim was non warranted for the connectors and also that they there is a 30 reporting time frame.
  
  
  We have processed a prorated refund for the Furniture Protection Plan based on the below calculations from GBS:
  
  
  cancellation Date 4/25/23
  Effective Date 8/13/21
  Term in Days 1,826
  Days in Effect 620
  Prorata Factor 0.34
  Purchase Price $419.99
  Earned Price $142.60
  Cancellation Fee $0.00
  Prior Claim Paid $0.00
  Total Refund $277.39
  
  
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your response regarding the complaint I filed with the BBB. Although Ashley's furniture has offered a prorated refund of the 5-year prepaid furniture protection plan, the issue with my defective couch has not been resolved. As I previously mentioned, the pieces of the couch are not aligned, creating an unsightly gap, as confirmed by the photos I submitted.Furthermore, I am still making monthly payments on a faulty product that I purchased with a 60-month payment plan. In addition to the prorated refund, I would like to propose that Ashley either sends a technician to repair and align the couch or issues a full refund for the purchase price.
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 05/06/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to GBS. They have advised the customer's claim was filed because the connectors are not working correctly. They also reported that they noticed the damages last August when they called at the beginning of April. We explained that the claim was non warranted for the connectors and also that they there is a 30 reporting time frame.
  
  The consumer's one year manufacturer warranty expired on 08-13-22. GBS has denied the consumer's claim, therefore we cannot assist further. We have processed a prorated refund for the Furniture Protection Plan.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am extremely dissatisfied with the "resolution" that Ashley Furniture has offered me. As I have previously mentioned, I am still making monthly payments for a sectional couch that has turned out to be faulty. 
  The complete lack of accountability for selling faulty items is unacceptable. The brackets on my couch do not line up, creating an unsightly bump on the back of the couch, making it appear crooked and cheap. As a customer, I do not believe it is fair to pay a large sum of money for a product that is of low quality. Despite my attempts to have someone from Asley Furniture come out and fix the issue. The problem has persisted since the beginning. I am frustrated that Ashley is unwilling to take responsibility for their faulty products and provide a technician to fix the issue.  It is very disappointing to see a company prioritize making a sale over providing a quality product. I cannot accept this "resolution" and expect Ashley to offer a better solution to this problem.

   
  Regards,
  
  **** ******

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The couch we purchased is not comfortable like the show room model. The seat cushion on the one they sent us is hard nothing like the display model. **************** say it needs to be broken in. We were never told that when we bought it. The seat area on the one that hey delivered is 3 deeper than the display model causing my wifes feet not to be able to touch the floor. On the display model her feet could touch the floor easily. We went back to the store within an hour of delivery and opened a case with Ashley. We were told someone would contact us. Since then we have called customer service 3 times always being told someone would contact us. That still has not happened. I went to the store and was told there was no manager there that day. The counter person sent an email to the manager about what was going on and again I was told he would contact me. Its been a week and I have not been contacted. The couch we received is nothing like the display model and we are completely unsatisfied. It appears that Ashley has no intention of resolving our issue and totally ignoring us hoping we would just give up. I would appreciate your help Thank you *******************

  

  Business Response

  Date: 04/25/2023

  Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to Homestore. We reached out to the consumer via email; it may have gone to spam.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  KB

  Customer Answer

  Date: 04/25/2023

  Thanks for your help. Ashleys has been much more helpful to resolve this issue. They are scheduled to pick up the couch on 5/2/23. I will let you know how it turned out

  Customer Answer

  Date: 05/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Ashley furniture came yesterday 5/2 and picked up the couch. I just now have an email confirmation that our purchase has been returned.

  Thank you for your help. We were getting nowhere dealing with customer service until you stepped in.

  
  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:04/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loyal customer, delivery is horrible..Third Party contract with a company that will not give u a delivery window by choice..they only deliver at there convenience and not the paying customer..If a customer is paying for delivery the customer should be able to choose a window for delivery..I explained this to Ashley before I made the purchase that I need this furniture by Saturday for an event..the day of delivery was perfect but the window didn't work..I was told I can let deliverer know my request and it would be fine, but of coarse that was not the case..im now in a situation of having to go purchase more furniture somewhere else and maybe pick it up myself within 2 days..this is not Ashley Furniture!

  

  Business Response

  Date: 04/17/2023

   Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.
  
  Upon receipt of the consumers concerns, we reached out to HomeStore Management. On 04-13-23 the consumer had delivery of the Loveseat and Sofa.
  
  We have attached the consumer's delivery receipt.
  
  Regards,
  Ashley Furniture *********** ****
  Corporate Office
  JD