Business Profile

Furniture Stores

Ashley Furniture HomeStore Stoneledge

Headquarters

Complaints

This profile includes complaints for Ashley Furniture HomeStore Stoneledge's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

473 total complaints in the last 3 years.
146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/01/2023-name: *************************** phone; ************ email: ******************************** address: ***************************************************** Purchased 01/30/2023 Delivered 02/01/2023 Price Paid in Full $1,592.00 Just received a brand new sofa it was damaged I signed damaged not my name on the tablet. The delivery men left they said they couldnt wait for Ashley Furniture in *********** ** customer service to make a decision. I should have refused the furniture. Now I have to wait for someone to come out and access the furniture then I have to wait again to replace it, Inconveniencing me 3 times. I spoke with the manager ***** and ***** said that is the procedure I must wait for someone to come access the damage and then wait again to replace the sofa. My daughter and ***** daughter said they also received damaged furniture from Ashleys Furniture in *********** and it was a headache getting it replaced so they kept the damaged furniture. Someone was suppose to call me back today February 2nd, 2023 to schedule a technician to come out Friday February 3rd, 2023. No one called.
Business Response
Date: 02/12/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore sales management. The technician that inspected the consumers sofa stated in his notes that there was no defect and that the issue was resolved.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Initial Complaint
Date:02/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon I am a customer reaching out to corporate regarding a sectional purchase I made with Ashley furniture. I have been going back and forth with Ashley furniture store Manager in ******, ** and have not gotten a resolution yet. Date of purchase: 4/2/2022 Order # ******** Price paid $6,279.84 I purchased an expensive sectional in April 2022 and after a few weeks of having the sectional I noticed the fabric was starting to look very poor and reached out to Ashley regarding it and they sent out a technician which came out and said the fabric was "pilling" and there was no fix to this. So then it took months of back and forth and they said they would make an exchange. I was hoping for a refund but they said they would only make an exchange. So they asked me to go to the store and pick a different sectional. When I went in they didn't have anything similar to the sectional I had initially purchased and the manager was brought to see what they could do. This manager was very unprofessional started making promises and said they would deliver the same sectional to have me try it one more time and if the fabric does the pilling again then he would make an exception and give me any sectional I would want. Later that day the manager started sexually harassing me and calling me on my phone asking to meet with him at a coffee shop and hang out. I told him I was not interested and he kept on insisting and calling/texting making inappropriate comments. I ignored him and told him this was not okay and I would report him. After a week I received the same new sectional and the old one was taken back. After about a week the fabric starting pilling again and the store manager was made aware. Long story short they eventually sent me a different sectional with a different type of fabric but similar style sectional. I kept on asking for a refund and they kept denying me. The sectional I have now is not working out for my family and I would like a refund please. This sectional is very uncomfortable and my family and I can't sit on it very long due to the cushioning- it gives us tension headache, the description on the website states that the inside is a mix of feather and foam but what we actually see is only poor quality foam. My request is to please refund my money and we can just end all the headache please. I really don't want to press charges against this man (manager) but I am truly done doing business with Ashley furniture. This has been the worst customer service I have ever experienced. I really hope I get a response from corporate soon.
Business Response
Date: 02/12/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. A return has been entered for the sectional and pickup scheduled for 2/18/2022.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN
Initial Complaint
Date:01/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a king *** with adjustable base on 4/22/22 for $5410.93. They told us the *** was unavailable in store and it would be ordered and delivered to our home and it was specified to us it would be new. They told us it could be up to 3 months before we receive it, which was fine with us. The *** base and mattress were delivered a lot sooner than we were told. When the *** base was delivered to us on 5/1/23 my husband spoke with the delivery men and had them take It up to the room on the second floor of the house. In the process of taking it upstairs the delivery men bumped our tv with the base of the *** and broke it. This issue with the tv was resolved and I was given a check for $750, however when we bought the tv we paid $1,700 , which seemed very unfair to us. When I came home from work I went up to look at the *** and I noticed the *** base was not new it was painted over and scratched and chipped as well. It looked to me as if it was previously owned. I called the next day and asked the company to take the whole *** back and they told me they would replace it. Beginning from 7/4/22 to 12/27/22 I have 8 text messages showing how many different times Ashley company had to come and reschedule the delivers because of the continued used/damaged/broken ***/base they were trying to give to us. Ashley furniture is now trying to give me a $1 credit for my purchase of the base that was valued at $1,499. They also at that time told me if I bought the mattress for $3,099 they would actually instead give us the *** base for free and it would be new. I last called Ashleys store about 2 weeks ago and I told them I was still very unhappy with my purchase considering we were told it would be new and it really did not look that way to us. I spoke with someone named ****** and she said she spoke with her supervisor and that there was nothing more that could be done and they would not provide me a refund or pick up the ***.
Business Response
Date: 02/07/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were advised that we attempted to replace the bed 8 times. A refund was offered for the bed frame, however, the consumer only paid $1 for it. We will be able to attempt one *************; we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Initial Complaint
Date:01/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 21st I purchased a bed frame and dining table from Ashley Store (purchase No *********) Upon assembly I noticed a distinct strong order coming from the bedframe. I contacted Ashley and was advised to give it time to air and to contact them if the smell does not go away. The smell never went away and I contacted Ashley again and they provided a case number ********. It has been challenging to get them to respond or acknowledge my issues. I have contacted them several times since purchasng. They sent out two technicians and both acknowledge the strong odor and advised that other customers had complained about similar issues. Yet when I contacted customer service to follow-up they state the technicians say there is no odor and no defect. This contradicts what they told me There is no physical defect, the odor permeates and can be smelled throughout my place. It appears it is treated with some chemical. I cannot sleep on the bed because it causes me headaches. I paid for repair services and they refuse to replace or refund this bedframe. I contacted the company who issues the warranty and they advised that because it has not been a year, Ashley is responsible to cure this issue. I also contacted the store and asked to speak to the manager and was placed on hold for over 30 minutes and was eventually hung up on and did not receive a return call even though I provided my contact info and purchase order no. I have contacted Ashley several times for weeks and I get nowhere. They simply refuse to provide services to correct this issue. I have not treated bedframe with anything, only aired it out as instructed by Ashley. They need to correct this issue.
Business Response
Date: 01/31/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. A reselection credit has been entered for the ********************** To use it, the consumer needs to go to their local HomeStore to select new items. They can provide Credit Memo Number *********. The store will coordinate pick-up and delivery.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Customer Answer
Date: 02/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory only with the following conditions:
1) The exchange must be something of equal value and quality.
2) Any installment payments already made will be applied to the new item.
3) If upon delivery and inspection, I must be given a reasonable amount of time to notify and return the item if a similar odor defect or other defect in the product is discovered. I have concerns that the identical model has been similarly chemically treated and will have the same issue.
4) Delivery of the new item must be delivered without undue delay and I will not be charged fees for delivery or other fees associated with exchange of the defective product.
5)If I am unable to receive a product equal to what I paid for and Ashley is unable to cure this, I reserve the right to cancel this contract, have any installment payments returned or alternatively reopen this case 18953907.

Regards

***************************

Business Response
Date: 02/09/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. A reselection credit has been entered for the ********************** To use it, the consumer needs to go to their local HomeStore to select new items. They can provide Credit Memo Number *********. The store will coordinate pick-up and delivery.

Any payments that were already made, will carry over to the new item. The items would have to be of equal or better value of the original order. If the new items are over the value of the original order, the consumer would be responsible for the overage.

The reselection credit was issued on 01-31-2023 and is valid for 60 days from that date.

Regards,
Ashley Furniture *********** ****
Corporate Office
JD
Initial Complaint
Date:01/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Ashley delivery came on 12/17/23 and upon delivery the sofa was damaged. I immediately took photos and called Ashley stating the furniture was damaged. Ashley said they would send an email confirming there was an issue and that I needed to call another number to schedule a technician to come out and take a look. I never received an email. Foreseeing there would be further issues, I called the store, I called the warehouse, and I did not get a response. The warehouse did not pick up, the manager was unavailable and did not return my call. I wanted a refund. It appeared Ashley was not interested in serving its customers, and they were just going to jerk me around. Ashley tried to send me delivery confirmation texts, but I had already cancelled my order.I called the corporate office and asked them to cancel any future deliveries. The corporate office processed my cancellation. I spoke with **** on 1/23/23 and asked her to send me an email confirmation. She had the incorrect email address, and I had to give her the correct one (I have corrected my email address about 10 times). I never received an email.Additionally, when I asked about my refund, they said I had to call the store directly. I called them multiple times, but the manager always seemed to be in a "meeting" and was unavailable. I left my name and phone number, but they never called me back. My consumer experiences have been mediocre at best. I have tried to resolve this matter with the store manager, and when he was finally available, he was rude and condescending, and made up excuses about providing the refund. We have two account numbers: *******************, and ******************* I spent $3,503.24 on a sofa, loveseat, and three end tables. I want a refund for all these items because Ashley has showed me, they are not interested in providing consumers with quality furniture or customer service. Their management methods are completely unacceptable.
Business Response
Date: 01/31/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. Per regional management, we will only be able to approve an even exchange. We will not be able to approve a return for a refund as it is past the 72-hour request; we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Initial Complaint
Date:01/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1-27-23 I called Ashleys furniture store to find out if they had 10 mattress for a futon available in store. I was speaking with one sales person and they asked me to give them a call back while they checked the back to see if they had it in store. I wish the sales person would have took down my number instead to give me a call back. I tried called the same sales person back and asked the front desk if anyone told her about a full futon mattress being at the store. The front desk doesnt know who I was speaking to so she referred me to a sales person named *****. I asked ***** on several occasions if he had a full futon mattress and he said he would go to the back and check. He asked for my number and stated he would give me a call back ************ is the number he called me back from. ***** stated they actually had an 12 inch futon mattress for a full for 479. I said really? The previous representative told me you only had an 8 for 599. He stated he must not have known what he was talking about because we have it for ****** online and ****** now. When I arrived at Ashleys and ***** had me sign all these document. I told him this was my first time at Ashleys, why are there so many documents.. he stated that is their policy even if you buy a plant. When I went to the front desk with him he then gave me another document to sign. The document stated that I am receiving the item In good condition and not damaged and so forth. I asked ***** how does that make since that I have to sign this before I actually see the item. He stated you can always return it if you dont like it or if its damaged. I said oh, okay. He said Ill put it in your car from the back of the warehouse ( how convenient now knowing it wasnt returnable and the cameras did not see he didnt give me a futon mattress) he place the box in my car and I asked my husband to get it out the car. My husband opened the box and told me it expanded to a mattress and not a full futon.!!! Scammers!!!!
Business Response
Date: 02/08/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to HomeStore management. A reselection credit has been entered for the mattress. It is a store credit for the amount paid for the full mattress. To use the credit, the consumer needs to return to the HomeStore and select a new futon mattress of their choosing. The store will then apply the credit and coordinate pickup of the incorrect mattress and delivery of the new one.

Regards,
Ashley Furniture *********** ****
Corporate Office
AN

Initial Complaint

Date:01/26/2023

Type:Service or Repair Issues

Status:

Resolved

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Aug,6 2022 bought couches from Ashley Furniture for $2,274.88 with in 24 hrs I notified Ashley there was a problem with the couch. It was leaning back to far and leans to right when you sit down. I also went to Ashley spoke with mgr. asked if i could just exchange for better quality and pay difference since I now am questioning the quality of couch set. Mgr was more concerned about losing money than making it right. He said they have to send out a technician first. The first 2 technicians said nothing was wrong even though you can see it visually.The third tech. said yes he saw this problem before it was the mechanism problem. He would order part, weeks later I called to see if part come in. Ashley said the tech. never ordered parts or put down what part to order. Than said it was warranty problem, called warranty they said store problem since it was under 1 yrold. Called Corporate tired of being pushed back and forth. Talked to escalation ***** ******* she said she would follow it thru which she failed and laughed when told mgr. more concerned of losing money. Called back 2 wks. later she said again warranty problem. Warranty finally agreed and called me on Dec 27th had me crawling around the floor with a bad back and knees to take more pictures to order the part. Said they would order part and fix couch. I have not heard back now a month later and still have a broken couch. It has been 6 mos. since I purchased the couch, I am done being pushed around now time has passed and feel this is done on purpose so now store won't have to take back couch and they all wash their hands. This is absolutely absurd with the run around 6 mos. and headache. I do not like the quality of the couch, customer service even from corp. and the warranty company. I still have a broken couch. They should refund my money so I can go somewhere else for better quality and service. Please help me with this, don't know where else to go for help Tried all their ways and new couch still broke.

Customer Answer

Date: 01/30/2023

I wanted to update you on my situation, ****** from Ashley Furniture store in *********** called me. She said they are only willing to give me store credit for the couch only of $700.00, and finally acknowledge that it is defected. However I bought this as a package sale set. Couch, Loveseat and recliner chair.

I really do feel that Ashley knowingly sold this set, knowing it is defected. The whole set is very uncomfortable. Cushions are very short, when you lay on the couch it is very narrow. When you reline on any of the recliners your feet hang over. I feel that is why this company is giving me a run around for the last 6 mos. To try and be able to wash their hands and force me to except this damage set. When I spoke to ****** on Saturday she said there is nothing they could do. That I had to call my warranty company GBS. Here we go again darn it. I feel that Ashley customer care is not that caring, she should call the warranty company and explain that customer needs full refund on the whole set order because they do not have anymore sets to offer or same couch nor do I want them. Ashley should tell them to refund me the whole amount of the set. So I may upgrade and get better quality. When I call GBS I get the run around and Ashley can get straight to the department needed faster. What a nightmare, when I purchased my new home I bought everything from Ashley, my couch set lasted me 16yrs. Great quality and looked new for those years. That is why I did purchase new couches again from Ashley. Im very disappointed with this store. I sure hope they will make this right. Please help me solve this nightmare so we can all move on. Im tired of dealing with this nonsense for the last 6 mos. Maybe the store needs to all take a class on customer service to give their customers faith in the company and furniture they are purchasing. Im looking to purchase a dinning room set with hutch and will look somewhere else because of customer care, Once ******************** is in your hands if something is wrong you play heck getting it corrected.

Thank You,

***************************

Customer Answer

Date: 01/30/2023

Please help me I have been on the phone for 2 hrs on hold. I also used there website. As you can see, been dealing with *****

Now they can not even see I filed which I did. That is when GBS Guardian Protection had someone contact on Dec 27^th about the couch and than never heard back from GBS. I feel either GBS refund full amount of couch purchase since they do not carry the set anymore.

Or the store should give me the difference In store credit so I may purchase a matching couch set. If GBS is only willing to give a store credit of $700.00 than Ashley should give me $919.98 back in store credit. I will be up grading so I dont know why they will not make this right. I rather go somewhere else because of the hassle but willing to keep my money in the store. I just want this made right and fair to me. No one in the right mind would want mixed match furniture.

Thank You,

***************************

************

Sent from Mail for Windows

From: ***********************
Sent: Monday, January 30, 2023 11:34 AM
To: **** from ****************************, ****
Subject: RE: I have been dealing with this for almost 6mos. Not sure of my claim...

I have been oh hold for 2hrs.

Sent from Mail for Windows

From: **** from ****************************, ****
Sent: Monday, January 30, 2023 11:32 AM
To: ******************
Subject: Re: I have been dealing with this for almost 6mos. Not sure of my claim...

I'm sorry, but I can't do that. And there isn't a claim for me to notate. I do apologize for the inconvenience, but you may have to call in and speak someone over the phone for further assistance.

****

****************************, ****

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On Mon, Jan 30, 2023 at 11:29 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

I did file as you can see what I wrote on receipt. That is the only number I have
On Mon, Jan 30, 2023 at 11:28 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

This is crazy call the store, you guys have to have infousomewhere on me.
On Mon, Jan 30, 2023 at 11:21 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Unfortunately, no matter how I search, I'm not locating any plan with that information. It doesn't look like you've filed a claim with us.
On Mon, Jan 30, 2023 at 11:11 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Thank you, please allow me a moment to locate the information
On Mon, Jan 30, 2023 at 11:02 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 11:01 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 11:01 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 10:58 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I have also filed a complaint with BBB this has been a nightmare and totally absurd. What I have been thru for 6 mos.

On Mon, Jan 30, 2023 at 10:56 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 10:55 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes

On Mon, Jan 30, 2023 at 10:42 AM **** from ****************************, **** ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have your receipt I can see?
****
****************************, ****
Powered byIntercom
On Mon, Jan 30, 2023 at 10:40 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I'm very sorry, but I'm still not locating any account with that information provided.
On Mon, Jan 30, 2023 at 10:26 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*********************** *************************** Store Order # is ********* ************ should be ************ My # ************
Sent fromMailfor Windows
****************************products-inc.intercom-mail.com/assets/emails/v01/attachments-icon-4a8273964467258be28bc97c132b84aa086fe328380ed104f690419887beccf6.pngDF95678E27684012A64DF419A20D9B14.png
On Mon, Jan 30, 2023 at 10:21 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Can you please provide me the first and last name on the account..
On Mon, Jan 30, 2023 at 10:20 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
No, been several of them at Guardian
Sent fromMailfor Windows
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On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
And do you recall who you spoke to?
On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:15 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I called Guardian Protection Plan number called ************. Guardian gave me a Case #******** Claim# ******
Sent fromMailfor Windows
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On Mon, Jan 30, 2023 at 10:05 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
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On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Okay, that would be our number, but I'm not showing any record of you talking to anyone since I can't locate your account
On Mon, Jan 30, 2023 at 10:03 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

************
On Mon, Jan 30, 2023 at 10:00 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What phone number did you call?
On Mon, Jan 30, 2023 at 09:59 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
This message was deleted
On Mon, Jan 30, 2023 at 09:58 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

From Guardian on the phone with a person
On Mon, Jan 30, 2023 at 09:57 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What number did you contact Guardian?
On Mon, Jan 30, 2023 at 09:56 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
But you weren't provided anything via email?
On Mon, Jan 30, 2023 at 09:55 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

When I called the a few times a person from Guardian
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Where did you receive that claim number from? Via email?
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
That also didn't pull up anything
On Mon, Jan 30, 2023 at 09:50 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
My first Claim # is ******
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On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Or plan information?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have a receipt of your purchase?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
None of those phone numbers are pulling anything up
On Mon, Jan 30, 2023 at 09:48 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes 6 mos ago
On Mon, Jan 30, 2023 at 09:47 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Ashley Furniture Home Store called me said that GBS is only giving me credit for the couch not the set.
Ashley Furniture does not carry that set. So I need a full refund for the couch set so I can upgrade or go somewhere else to purchase a couch set.
***************************
7)**********
They have my husband phone number wrong ************. Should be ************
On Mon, Jan 30, 2023 at 09:44 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Did you file a claim with Guardian?
On Mon, Jan 30, 2023 at 09:43 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:43 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Ashley Furniture Homesale *********** **********
On Mon, Jan 30, 2023 at 09:36 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:35 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
We apologize for the delay in response.
Who is GBS referring to?
On Mon, Jan 30, 2023 at 09:17 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
According to the Consumer Rights ******** I would like a full refund for the set of couches, loveseat, recliner. GBS has acknowledge there is a defect. with the couch set.
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Case #********
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*************************** *********************** one # is ******
On Mon, Jan 30, 2023 at 09:04 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
GBS finally recognized my couch is defected. They gave me store credit for the couch. However I bought it as a set and they do not carry that set. I need a full refund for the set so I can upgrade and take care of the couch issue. I do not think its fair to have mixed match couches.
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
no
On Mon, Jan 30, 2023 at 09:00 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Have you received an email from Guardian? It should have your claim number.
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
Give the team a way to reach you:
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
****************************, **** typically replies in under 3m.
On Mon, Jan 30, 2023 at 08:59 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I have been dealing with this for almost 6mos. Not sure of my claim #. I have been given a few and tossed back and forth. Between Ahley and GBS.
IMG_1740.jpg
IMG_1740.jpg
On Mon, Jan 30, 2023 at 11:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 11:01 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 10:58 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I have also filed a complaint with BBB this has been a nightmare and totally absurd. What I have been thru for 6 mos.

On Mon, Jan 30, 2023 at 10:56 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 10:55 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes

On Mon, Jan 30, 2023 at 10:42 AM **** from ****************************, **** ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have your receipt I can see?
****
****************************, ****
Powered byIntercom
On Mon, Jan 30, 2023 at 10:40 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I'm very sorry, but I'm still not locating any account with that information provided.
On Mon, Jan 30, 2023 at 10:26 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*********************** *************************** Store Order # is ********* ************ should be ************ My # ************
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On Mon, Jan 30, 2023 at 10:21 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Can you please provide me the first and last name on the account..
On Mon, Jan 30, 2023 at 10:20 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
No, been several of them at Guardian
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On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
And do you recall who you spoke to?
On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:15 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I called Guardian Protection Plan number called ************. Guardian gave me a Case #******** Claim# ******
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On Mon, Jan 30, 2023 at 10:05 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
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On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Okay, that would be our number, but I'm not showing any record of you talking to anyone since I can't locate your account
On Mon, Jan 30, 2023 at 10:03 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

************
On Mon, Jan 30, 2023 at 10:00 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What phone number did you call?
On Mon, Jan 30, 2023 at 09:59 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
This message was deleted
On Mon, Jan 30, 2023 at 09:58 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

From Guardian on the phone with a person
On Mon, Jan 30, 2023 at 09:57 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What number did you contact Guardian?
On Mon, Jan 30, 2023 at 09:56 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
But you weren't provided anything via email?
On Mon, Jan 30, 2023 at 09:55 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

When I called the a few times a person from Guardian
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Where did you receive that claim number from? Via email?
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
That also didn't pull up anything
On Mon, Jan 30, 2023 at 09:50 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
My first Claim # is ******
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On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Or plan information?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have a receipt of your purchase?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
None of those phone numbers are pulling anything up
On Mon, Jan 30, 2023 at 09:48 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes 6 mos ago
On Mon, Jan 30, 2023 at 09:47 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Ashley Furniture Home Store called me said that GBS is only giving me credit for the couch not the set.
Ashley Furniture does not carry that set. So I need a full refund for the couch set so I can upgrade or go somewhere else to purchase a couch set.
***************************
7)**********
They have my husband phone number wrong ************. Should be ************
On Mon, Jan 30, 2023 at 09:44 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Did you file a claim with Guardian?
On Mon, Jan 30, 2023 at 09:43 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:43 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Ashley Furniture Homesale *********** **********
On Mon, Jan 30, 2023 at 09:36 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:35 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
We apologize for the delay in response.
Who is GBS referring to?
On Mon, Jan 30, 2023 at 09:17 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
According to the Consumer Rights ******** I would like a full refund for the set of couches, loveseat, recliner. GBS has acknowledge there is a defect. with the couch set.
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Case #********
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*************************** *********************** one # is ******
On Mon, Jan 30, 2023 at 09:04 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
GBS finally recognized my couch is defected. They gave me store credit for the couch. However I bought it as a set and they do not carry that set. I need a full refund for the set so I can upgrade and take care of the couch issue. I do not think its fair to have mixed match couches.
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
no
On Mon, Jan 30, 2023 at 09:00 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Have you received an email from Guardian? It should have your claim number.
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
Give the team a way to reach you:
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
****************************, **** typically replies in under 3m.
On Mon, Jan 30, 2023 at 08:59 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I have been dealing with this for almost 6mos. Not sure of my claim #. I have been given a few and tossed back and forth. Between Ahley and GBS.
IMG_1740.jpg
On Mon, Jan 30, 2023 at 11:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 10:58 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I have also filed a complaint with BBB this has been a nightmare and totally absurd. What I have been thru for 6 mos.

On Mon, Jan 30, 2023 at 10:56 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 10:55 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes

On Mon, Jan 30, 2023 at 10:42 AM **** from ****************************, **** ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have your receipt I can see?
****
****************************, ****
Powered byIntercom
On Mon, Jan 30, 2023 at 10:40 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I'm very sorry, but I'm still not locating any account with that information provided.
On Mon, Jan 30, 2023 at 10:26 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*********************** *************************** Store Order # is ********* ************ should be ************ My # ************
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On Mon, Jan 30, 2023 at 10:21 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Can you please provide me the first and last name on the account..
On Mon, Jan 30, 2023 at 10:20 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
No, been several of them at Guardian
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On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
And do you recall who you spoke to?
On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:15 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I called Guardian Protection Plan number called ************. Guardian gave me a Case #******** Claim# ******
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On Mon, Jan 30, 2023 at 10:05 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
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On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Okay, that would be our number, but I'm not showing any record of you talking to anyone since I can't locate your account
On Mon, Jan 30, 2023 at 10:03 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

************
On Mon, Jan 30, 2023 at 10:00 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What phone number did you call?
On Mon, Jan 30, 2023 at 09:59 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
This message was deleted
On Mon, Jan 30, 2023 at 09:58 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

From Guardian on the phone with a person
On Mon, Jan 30, 2023 at 09:57 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What number did you contact Guardian?
On Mon, Jan 30, 2023 at 09:56 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
But you weren't provided anything via email?
On Mon, Jan 30, 2023 at 09:55 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

When I called the a few times a person from Guardian
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Where did you receive that claim number from? Via email?
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
That also didn't pull up anything
On Mon, Jan 30, 2023 at 09:50 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
My first Claim # is ******
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On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Or plan information?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have a receipt of your purchase?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
None of those phone numbers are pulling anything up
On Mon, Jan 30, 2023 at 09:48 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes 6 mos ago
On Mon, Jan 30, 2023 at 09:47 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Ashley Furniture Home Store called me said that GBS is only giving me credit for the couch not the set.
Ashley Furniture does not carry that set. So I need a full refund for the couch set so I can upgrade or go somewhere else to purchase a couch set.
***************************
7)**********
They have my husband phone number wrong ************. Should be ************
On Mon, Jan 30, 2023 at 09:44 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Did you file a claim with Guardian?
On Mon, Jan 30, 2023 at 09:43 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:43 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Ashley Furniture Homesale *********** **********
On Mon, Jan 30, 2023 at 09:36 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:35 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
We apologize for the delay in response.
Who is GBS referring to?
On Mon, Jan 30, 2023 at 09:17 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
According to the Consumer Rights ******** I would like a full refund for the set of couches, loveseat, recliner. GBS has acknowledge there is a defect. with the couch set.
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Case #********
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*************************** *********************** one # is ******
On Mon, Jan 30, 2023 at 09:04 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
GBS finally recognized my couch is defected. They gave me store credit for the couch. However I bought it as a set and they do not carry that set. I need a full refund for the set so I can upgrade and take care of the couch issue. I do not think its fair to have mixed match couches.
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
no
On Mon, Jan 30, 2023 at 09:00 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Have you received an email from Guardian? It should have your claim number.
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
Give the team a way to reach you:
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
****************************, **** typically replies in under 3m.
On Mon, Jan 30, 2023 at 08:59 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I have been dealing with this for almost 6mos. Not sure of my claim #. I have been given a few and tossed back and forth. Between Ahley and GBS.
IMG_1740.jpg
On Mon, Jan 30, 2023 at 10:58 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I have also filed a complaint with BBB this has been a nightmare and totally absurd. What I have been thru for 6 mos.
IMG_1740.jpg
On Mon, Jan 30, 2023 at 10:56 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

On Mon, Jan 30, 2023 at 10:55 AM *********************** ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes

On Mon, Jan 30, 2023 at 10:42 AM **** from ****************************, **** ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have your receipt I can see?
****
****************************, ****
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On Mon, Jan 30, 2023 at 10:40 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I'm very sorry, but I'm still not locating any account with that information provided.
On Mon, Jan 30, 2023 at 10:26 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*********************** *************************** Store Order # is ********* ************ should be ************ My # ************
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On Mon, Jan 30, 2023 at 10:21 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Can you please provide me the first and last name on the account..
On Mon, Jan 30, 2023 at 10:20 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
No, been several of them at Guardian
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On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
And do you recall who you spoke to?
On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:15 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I called Guardian Protection Plan number called ************. Guardian gave me a Case #******** Claim# ******
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On Mon, Jan 30, 2023 at 10:05 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
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On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Okay, that would be our number, but I'm not showing any record of you talking to anyone since I can't locate your account
On Mon, Jan 30, 2023 at 10:03 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

************
On Mon, Jan 30, 2023 at 10:00 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What phone number did you call?
On Mon, Jan 30, 2023 at 09:59 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
This message was deleted
On Mon, Jan 30, 2023 at 09:58 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

From Guardian on the phone with a person
On Mon, Jan 30, 2023 at 09:57 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What number did you contact Guardian?
On Mon, Jan 30, 2023 at 09:56 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
But you weren't provided anything via email?
On Mon, Jan 30, 2023 at 09:55 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

When I called the a few times a person from Guardian
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Where did you receive that claim number from? Via email?
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
That also didn't pull up anything
On Mon, Jan 30, 2023 at 09:50 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
My first Claim # is ******
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****************************products-inc.intercom-mail.com/assets/emails/v01/attachments-icon-4a8273964467258be28bc97c132b84aa086fe328380ed104f690419887beccf6.png****075804724C3BB563DCB93177CD34.png
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Or plan information?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have a receipt of your purchase?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
None of those phone numbers are pulling anything up
On Mon, Jan 30, 2023 at 09:48 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes 6 mos ago
On Mon, Jan 30, 2023 at 09:47 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Ashley Furniture Home Store called me said that GBS is only giving me credit for the couch not the set.
Ashley Furniture does not carry that set. So I need a full refund for the couch set so I can upgrade or go somewhere else to purchase a couch set.
***************************
7)**********
They have my husband phone number wrong ************. Should be ************
On Mon, Jan 30, 2023 at 09:44 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Did you file a claim with Guardian?
On Mon, Jan 30, 2023 at 09:43 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:43 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Ashley Furniture Homesale *********** **********
On Mon, Jan 30, 2023 at 09:36 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:35 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
We apologize for the delay in response.
Who is GBS referring to?
On Mon, Jan 30, 2023 at 09:17 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
According to the Consumer Rights ******** I would like a full refund for the set of couches, loveseat, recliner. GBS has acknowledge there is a defect. with the couch set.
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Case #********
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*************************** *********************** one # is ******
On Mon, Jan 30, 2023 at 09:04 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
GBS finally recognized my couch is defected. They gave me store credit for the couch. However I bought it as a set and they do not carry that set. I need a full refund for the set so I can upgrade and take care of the couch issue. I do not think its fair to have mixed match couches.
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
no
On Mon, Jan 30, 2023 at 09:00 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Have you received an email from Guardian? It should have your claim number.
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
Give the team a way to reach you:
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
****************************, **** typically replies in under 3m.
On Mon, Jan 30, 2023 at 08:59 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I have been dealing with this for almost 6mos. Not sure of my claim #. I have been given a few and tossed back and forth. Between Ahley and GBS.
IMG_1740.jpg
On Mon, Jan 30, 2023 at 10:55 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes
On Mon, Jan 30, 2023 at 10:40 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have your receipt I can see?
On Mon, Jan 30, 2023 at 10:40 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I'm very sorry, but I'm still not locating any account with that information provided.
On Mon, Jan 30, 2023 at 10:26 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*********************** *************************** Store Order # is ********* ************ should be ************ My # ************
Sent fromMailfor Windows
DF95678E27684012A64DF419A20D9B14.png
On Mon, Jan 30, 2023 at 10:21 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@*********************************-inc.intercom-mail.com> wrote:
Can you please provide me the first and last name on the account..
On Mon, Jan 30, 2023 at 10:20 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
No, been several of them at Guardian
Sent fromMailfor Windows
9D4803C4CB1144359CFA048A8DB938AC.png
On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@*********************************-inc.intercom-mail.com> wrote:
And do you recall who you spoke to?
On Mon, Jan 30, 2023 at 10:16 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@*********************************-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:15 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
I called Guardian Protection Plan number called ************. Guardian gave me a Case #******** Claim# ******
Sent fromMailfor Windows
419E25E1BFB2450F89E3727F2527F42A.png
On Mon, Jan 30, 2023 at 10:05 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
Sent fromMailfor Windows
091AD0D119F14861970CD27D3564322C.png
On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What is the first and last name on the account?
On Mon, Jan 30, 2023 at 10:04 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Okay, that would be our number, but I'm not showing any record of you talking to anyone since I can't locate your account
On Mon, Jan 30, 2023 at 10:03 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

************
On Mon, Jan 30, 2023 at 10:00 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What phone number did you call?
On Mon, Jan 30, 2023 at 09:59 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
This message was deleted
On Mon, Jan 30, 2023 at 09:58 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

From Guardian on the phone with a person
On Mon, Jan 30, 2023 at 09:57 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
What number did you contact Guardian?
On Mon, Jan 30, 2023 at 09:56 AM, "****" ****** href="mailto:********************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
But you weren't provided anything via email?
On Mon, Jan 30, 2023 at 09:55 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

When I called the a few times a person from Guardian
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Where did you receive that claim number from? Via email?
On Mon, Jan 30, 2023 at 09:51 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
That also didn't pull up anything
On Mon, Jan 30, 2023 at 09:50 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
My first Claim # is ******
Sent fromMailfor Windows
****075804724C3BB563DCB93177CD34.png
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Or plan information?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Do you have a receipt of your purchase?
On Mon, Jan 30, 2023 at 09:49 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
None of those phone numbers are pulling anything up
On Mon, Jan 30, 2023 at 09:48 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Yes 6 mos ago
On Mon, Jan 30, 2023 at 09:47 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Ashley Furniture Home Store called me said that GBS is only giving me credit for the couch not the set.
Ashley Furniture does not carry that set. So I need a full refund for the couch set so I can upgrade or go somewhere else to purchase a couch set.
***************************
7)**********
They have my husband phone number wrong ************. Should be ************
On Mon, Jan 30, 2023 at 09:44 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Did you file a claim with Guardian?
On Mon, Jan 30, 2023 at 09:43 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:43 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:

Ashley Furniture Homesale *********** **********
On Mon, Jan 30, 2023 at 09:36 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
I attempted to search by your email and phone number but wasn't able to locate anything in our system
On Mon, Jan 30, 2023 at 09:35 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">**************************-protection-products-inc.intercom-mail.com> wrote:
We apologize for the delay in response.
Who is GBS referring to?
On Mon, Jan 30, 2023 at 09:17 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
According to the Consumer Rights ******** I would like a full refund for the set of couches, loveseat, recliner. GBS has acknowledge there is a defect. with the couch set.
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
Case #********
On Mon, Jan 30, 2023 at 09:06 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
*************************** *********************** one # is ******
On Mon, Jan 30, 2023 at 09:04 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
GBS finally recognized my couch is defected. They gave me store credit for the couch. However I bought it as a set and they do not carry that set. I need a full refund for the set so I can upgrade and take care of the couch issue. I do not think its fair to have mixed match couches.
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
************
On Mon, Jan 30, 2023 at 09:01 AM, "******************" ****** href="mailto:******************" target="_blank" style="color: rgb(17, 85, 204);">******************> wrote:
no
On Mon, Jan 30, 2023 at 09:00 AM, "****" ****** href="mailto:**************************************************************" target="_blank" style="color: rgb(17, 85, 204);">luka.******@guardian-protection-products-inc.intercom-mail.com> wrote:
Have you received an email from Guardian? It should have your claim number.
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
On Mon, Jan 30, 2023 at 08:59 AM, "Operator" ****** href="mailto:***********************************************************" target="_blank" style="color: rgb(17, 85, 204);">operator@guardian-protection-products-inc.intercom-mail.com> wrote:
Give the team a way to reach you:

Business Response

Date: 01/30/2023

Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to the Furniture Protection Plan. Per GBSs terms and conditions; If We cannot repair the damage or replace a damaged part, the affected Furniture will be replaced with
the same or a similar piece of furniture having an equal retail purchase price as the damaged Furniture. Service or replacement is limited to the damaged Furniture only and the Plan does not transfer to Furniture replaced under this Plan.
We will not be able to provide a refund/credit for the Loveseat and Recliner. We apologize for the inconvenience this has caused the consumer.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB

Customer Answer

Date: 01/30/2023

Than Ashley Furniture should take recliner and love seat back and give me a refund for them . So I may buy a matching set. They have dragged this on for 6 mos. This is not acceptable. I feel they sold the set knowing the whole set is defective. Couch very narrow and when incline position feet hanging over. Very uncomfortable couch. They put me off knowing this. I filed my complaint with in the 24 hrs. I also went to management in Ashley *********** stor to see if I could return set and buy better quality. They are the ones making me jump thru all these hoops. So my time to return will expire. Very wrong. The store should be responsible for making it right instead of worrying about what they will lose on this poorly make couch set. Im sure when I upgrade they will recoup there cost.
it is unacceptable to make me settle for unmatched furniture . To put me thru all this for 6 mos is absurd. I would like to purchase a matching set and pay difference from the credit of the whole set. This is not a good solution to my problem that is from Ashley. Make it right and give me credit for loveseat and recliner I want my couch to match. Pick up recliner and loveseat. It is the only right thing to so

Business Response

Date: 02/02/2023

Customer Answer

Date: 02/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here. I feel Ashley furniture needs to take back the loveseat and recliner it is a set that matches the couch that is defected. They cannot fix it or replace the couch and they knew something is wrong with the set when sold. The store should have some kind of warranty when people buy their merchandise. Ashley refused to work with me from the beginning, when I wanted them to take back the whole set when I first noticed something is wrong with the couch. Then noticed the poor quality of the furniture so I wanted to upgrade. The problem from the start and the time they have intentionally caused to lapse on their warranty was done on intentionally. I do not feel they have treated me fairly from the start. Dragging this on and not even contacting me to let me know they finally decided the couch has a defect. This was after I had to have 3 technicians come out and 1 *************** had to file a complaint with BBB just to find out their final decision. Now they want to give me credit for the couch only not deal with the loveseat or recliner. I cannot even get the same couch. They want me to have a mix matched couch set. Really .. That is not trying to solve the problem and feel they don't care. I would like them to pick up the set and give me store credit of what I paid for the set to apply it on a new matching upgraded set. That would be the proper thing to do. They would even get more money out of me to upgrade. Between warranty and Ashley Furniture they should work it out so I can get store credit for this purchase. I'm not even trying to get my money back just want to be treated fairly. Ashley has pushed me around, ignored me for 6 ms. and has treated me unfairly. They are more worried about them losing money than making it right for the customer. I would like store credit for full set. They can have this set back. It is cheaply made, narrow and uncomfortable.

Regards,

***************************

Business Response

Date: 02/09/2023

Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We apologize, we will not be able to approve credit for the loveseat and recliner. We can offer a technician to assess the merchandise and based on their findings they will determine how to further assist. As of now, the consumer only has credit for the sofa that will expire on 3/23/23.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB

Customer Answer

Date: 02/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In response to your letter, you state the customer's complaint you take seriously and want to resolve this issue's. The manager **********;from Ashley Furniture has not given me a

direct response regarding why they will not work with me or why they will not take the whole couch set back and give store credit for the purchase. When a person buys such a big important item such as a couch set. Customer is looking for longevity of the couch set. Customers do not buy mixed match couches for their home. I feel ***** the manager of Ashley and the sales man for Ashley furniture sold the couch set knowing there is a defect in couch and was the only set available at the time. I also feel that is why ***** the manager at Ashley was not willing to work with me from the very first start. I did go into the store and spoke with ***** about this manner. As I have stated in previous letter ***** was more concerned on how much money they would lose on the couches if they took them back. He even mentioned that they would not be able to resale the set new even though it had been only 2 Dys since couches were delivered. Since than I have been put under a lot of ongoing unnecessary stress and run around. For 6 months I have been put thru 4 technicians the last two promised to fix the problem and then never returned a call or update me of the problem. I had to reach out to BBB to find out that the couches have a defect and cannot be fixed. Now with no explanation of why they cannot take the whole set back and give me store credit so I can upgrade and get a new matching set of couches. They expect me to just live with the broken couch that will not last for many years nor will their ******** and recliner. I cannot believe this is how they treat their customers and then try to act concerned with not even giving me a legit reason why they will not make this problem right with me. This is very upsetting that they expect me to have mixed match couches in my home because they are afraid of the money they may lose on the loveseat and recliner and now they cannot resale as a couch set because is defective. After 6 mos. of trouble, I know that the manager or management has the authority to make the decision to return the old set and give store credit so I can buy MATCHING COUCH SET. I pay for the warranty, and they seem to only be able to do the couch, but the store manager and Corporation could make this right if they are really concerned. I am so angry about this whole situation. I want a matching couch set, like i tried to buy at the beginning of this whole mess. People buy MATCHING COUCH SETS & WANT LONGIVITY on their couches. My set will not match, and I will not be getting the quality or longevity that i am looking for in my couch set. If you are serious about my concerns as your customer that make this right. I would like to know why you keep rejecting not to do the right thing and or give me a legitimate reason why you will not do the right thing. I do appreciate the $700.00 Credit offer but it does not solve my problem and Ashley does not have the same set to replace it. This is why I'm so upset about this matter. Manager should fix my problem.
Regards,

**************************;

Business Response

Date: 02/23/2023

Customer Answer

Date: 02/23/2023

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************

Customer Answer

Date: 02/23/2023

I received a email this morning and it said they were contacting the manager of the store to resolve my issue. I accepted thinking ok that BBB was letting

Me know they are working on it. I did NOT mean to Cancel or Close this complaint. Im in hopes Ashley Furniture will do the right thing.

PLEASE RE-OPEN Complaint # ******** Last code was 52245583-AAD90

Thank You,

***********************

Business Response

Date: 03/02/2023

Customer Answer

Date: 03/04/2023

I am still waiting for Ashley Furniture Corporation or Management of *********** **. Store to really be concerned about there customers needs and show it, not just say it or write it. Regardless of what my warranty does or does not do, I feel corporation or management of store should cover what warranty will not cover. They should of took the whole set off the store floor. Not just shove it to the side of the wall and put on sale hoping someone will buy the set and not notice the problem. Like I wrote in my previous response, I appreciate the offer of store credit of $700.00 but that doesnt solve my problem.
I was looking for matching set, bought a matching set not knowing all the defects of the set. Bad mechanisms. Narrowly made, short recliner.
I feel Ashley Furniture is more interested in what cost they may have to endure, instead of making the right decision for the customer. As a company I feel they should be more concerned about the customers satisfaction so they would get repeated customers like I was.
I furnished my 4 bed 3 bath with Ashley Furniture ack in 2008. That is how long my couch set lasted from Ashley Furniture and my other furniture is in great shape still. I am very disappointed in the hassle and run around that this Company has put me through. All I wanted to do was buy longevity couch set again. We are in are 60s and 70s and would be the last set purchased. (Was suppose to be.)

it has been over 6 mos. You all have been putting me through such unnecessary stress.

All I want is for you all to make it right, pick up the set. Do what I feel is right and let me up grade, with me paying the difference from the store credit.. I want longevity in my couch set that the one I purchased is absolutely will not give me. Since it is broke from day one.
It is absolutely wrong for Ashley Furniture to expect me to have unmatched furniture. While they go home to matching couch sets. I am not asking for anything free just please make it right. So we all can move on. This has been going on way way to long. What stress I have had to endure is so wrong, especially since I have medical problems to begin with. Hope you all can understand me and fix the problem.

Regards,

***************************

Business Response

Date: 03/09/2023

Customer Answer

Date: 03/09/2023

Initial Complaint
Date:01/24/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***See Attachment***
Customer Answer
Date: 01/25/2023
**SEE ATTACHED PHOTOS**
Business Response
Date: 01/31/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. At this time, we have no record of the consumer reaching out prior to the BBB Complaint regarding bed bugs. We are working with management to resolve this issue,however, cannot guarantee a refund; we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 02/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good morning I have read the response from Ashley home that is false. We reached out to them on two. Occasions, they did not try to resolve it at all, so I want to continue the complaint.
[Please type your response here.]

Regards,

*******************************
Business Response
Date: 02/06/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. If the consumer has proof that they reached out they may provide the documentation. We are working with the store as we have no previous cases or records of the consumer reaching out.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 02/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.] good morning in regards to the response received from Ashley furniture industries. I dont know how they want me to provide proof that I reached out to them on two occasions I made phone calls. I got no information or responses from them that they were willing to work with me. I contacted the store that I purchased the furniture from and then I called the corporate number and I was talking to an individual and I dont remember the persons name and as I was trying to talk to them I got hung up on I do have the documents that I have sent to you the BBB. and Im under the impression that you guys sent those documents to Ashley furniture industries that should be proof enough in a shell so if you guys could resend the documents that I sent. furthermore, if when the second time I was speaking to an individual in regards to the situation, if she wouldve allowed the conversation to continue and wouldve told me to send the documents, I wouldve done so as I have to the financial institution and to you guys. The resolution that I am were looking for is for the deal to be squashed. Nothing owed. Nothing paid nothing more paid off done deal if Ashley wants to reach out to me, they can do so. if theyre really looking for a resolution, then they should reach out to us and talk to us so it can be resolved.

Regards,

*******************************
Business Response
Date: 02/16/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumer's situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

After a full review of the consumer's concerns, we apologize, however, we do not cover bed bug infestations. There are several different ways a home can become infested with bed bugs ranging from person-to-person contact, being brought in on luggage or backpacks, to the bugs actually traveling through the walls of an apartment complex or home. Bed Bugs also possess the ability to go into a dormant-like stage when food is not available. Bed Bugs are capable of being dormant for several months making it difficult to pinpoint when the actual infestation took place.

Again we apologize for any inconvenience, however, we are unable to assist any further with this matter.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The worst protection plan, I feel that I got cheated on buying additional insurance coverage for a recliner that I had bought barely 3 yrs ago. The cushion is not good anymore, every time you sit you could feel the wood poking through. The recliner motor starts to make noises and it seems like the bracket is bent. A technician came last Friday to inspect the recliner. He agreed that the bracket is bent and also the cushion has deteriorated and you can feel the wood so its really uncomfortable to sit on. I take really care of my furnitures. There is no tear, no stains! The technician even mentioned that it looks brand new! The tags is even in tact. So today we called customer service again to get an update about our claim. Today I was told that the technician just ordered the bracket and nothing else will be done! They will not even attempt to change the cushions. So basically I am stuck with a $700.00 recliner that i so uncomfortable to sit on! Im so disappointed! $700.00 is allot of money for something I wont be using anymore. Im not asking for a refund, all Im asking for is to fix it put new cushions so itll be comfortable enough to use it again.
Business Response
Date: 01/31/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to the Furniture Protection Plan. We were advised that there are no claims from the consumer. A technician was sent out from Ashley and was determined that the damaged was customer use, so they were referred to GBS for further assistance. We provided the consumer information to GBS to reach out to the consumer; we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased living room furniture and was sold on the 5 year protection plan. I love the furniture and they delivered promptly, no issues there. When I read through the protection plan policy it did not cover things that actually would be an issue going forward. I purchased on 12/16/2022 and called my sales rep on 12/19/2022 to cancel the policy. First he said they could discount the policy price by $200, but I said I still wanted it canceled.He said my credit card would be refunded the $389.99 in 2 weeks. I called after 3 weeks to say I hadn't received it, had to leave a message as he didn't pick up the phone. I called the store directly and was told a store manager would call me back later in the day, never received a call back. I've tried numerous times to call the store again, nobody picks up the phone. The worst after sales customer service I've ever encountered.
Business Response
Date: 01/17/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding the consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.

Upon receipt of the consumers concerns, we reached out to Homestore management. We were informed that the consumer was refunded the furniture protection plan on 1/13/23 back to their ***************** We have attached the refund receipt; we apologize for the inconvenience.

Regards,
Ashley Furniture *********** ****
Corporate Office
KB
Customer Answer
Date: 01/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************

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Ashley Furniture HomeStore Stoneledge is BBB Accredited.