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Business Profile

Department Stores

Blain's Farm & Fleet

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Blain's Farm & Fleet's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Play some items in my cart somehow they ship them out to me I told him that was a mistake soon as I need to order five minutes later I sent and 20 emails and called them they steal s*** me the batteries and still will not refund my money. The customer service and they got it answered the phone doesn't wanna do his job he gets paid every day to do a job.

      Business Response

      Date: 01/03/2023

      Ok thank you! Please see the attached, there are a serious of emails attached, one is a summary with phone calls included, one is letting me know that the customer came back and apologized said he made a mistake, and then one where he emailed again and said we sent him the wrong items.

       

      Its a lot of information, please let me know what else you need from me.

       

      Thank you,

       

      *******************

      Director of Customer Excellence

      Blain Supply, Inc.

      www.farmandfleet.com

      Phone: ************

      Email: *********************************

       

       

    • Initial Complaint

      Date:12/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Danby air conditioner from Blaines Farm and fleet on August 27th. Was able to get installed Friday the 3rd of December. The unit is very badly dented upon opening. I tried to get a replacement but Blaines will not cover. They refer me to the manufacturer. The manufacturer referred me to Blaines.

      Business Response

      Date: 12/20/2022

      I emailed the customer directly and have not gotten a response yet. Please see the email details below:

       

      From: *******************
      Sent: Monday, December 12, 2022 10:52 AM
      To: ********************** <********************>
      Subject: Danby AC Damaged Unit

      Good morning ****************,

      I am writing in regard to the Better Business Bureau complaint you filed.  I do apologize that you are having so much trouble with this warranty. Im sure this has caused quite an inconvenience on you, and we are very sorry for that. Ill be happy to help you out with this. 

      As I look into this deeper, could you please send me photos of the damage?

      Due to this special we had on this particular unit, we no longer have this item in stock.  There are a couple options we could do:
      Return the damaged unit and receive a full refund
      Keep the damaged unit and receive a % discount off the amount you paid

      Please send me photos back to this email and your preference above, and then I will work with you on where we go from here.

      Thank you,

      *******************

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) 7/29/2022 2) 10/27/2022 I'm seeking reimbursement for two install costs $83.76 ea. per dates above, and for two front end alignments $100.00 ea. plus tax.1) for the needlessly redundant excessive amount of trips to the dealer to complete the warranty claim. Total of $375.00 issued as a check payable to me. 2) I am requesting from all the chaos, confusion, meddling, interference, the bait and switch of the originally agreed to terms, and condition from the originally agreement between the ************** buyer, and the customer on/or around July ******* Please see my letter sent to the tire buyer on/or around mid October 2022, which documented chronological events , and placing him on notice regarding the administrators personal attacks, verbal abuse and accosted, threats, intimidation, and unfair business practices violated, 4 months AFTER, aka LATER, than the fact based on the original agreement.Please see my letter below emailed to the tire buyer for valid attempts to resolve their inexcusable unprofessional unacceptable actions, and behaviors ********* (*****************)To:*********************************** Details For your eyes only You do not have my permission or consent to share or forward this communication and/or my email contact to any other persons. This communications is intended solely for the purpose for your information.Dear *****,I contacted you last Friday 10/14 re: attempt at the speedy resolution, however, I did not receive a reply to date You and I made the original agreement, based on mutually exchanged facts and data July 2022. You clearly stated to me that ****** ok'd this warranty when you reached out to them at the same timeframe.Another merchant staff' member's present commandeering by Monday morning quarterbacking, is only adding insult to injury, and, in the engaging of others is perpetuating chaos, and confusion after an agreement was already made between 2 parties.The partiality spun, and skewed into a bogus statement made, that the merchant is eating this warranty? Untrue, false claim.Administrators/management do not instigate, sling insults, intimidate or hang-up on customers. This is inexcusable, and uncalled for.He also made a statement to me, "you always have an excuse", that was in regards to my serious life threatening life altering medical condition is actually a bogus excuse, rather than be considered as excusable neglect, my condition is an unfortunate reality. Unacceptable, and uncalled for.However, this same person was ok, or expressed as excusable, when an advisor disappeared for 2 days for a family emergency wk. 10/3-10/5, and a customer remained unaware of where the tires were, and if a supply order was filled. Two sets of double standards.Ultimatums, and threats were used based on a few bad apple employees who are presently making false statements by back peddling, who assisted, rather than berated a customer.In July 2022 merchant employees, were asked, was this ****** claim an isolated incident, I was informed that the premature tire wear had been an ongoing problem, and that the merchant with frequency replaced bad batch of tires over a period when "soft rubber" was mfg'd.I was also told me that the original CS5 Ultra Touring originally recommended/installed by the merchant for the MDX was an incorrect fit, so it was recommended to change from the CS5 Ultra Touring to the **** You asked me if I could pick them up, and have another place install, followed by the 1st reported vilified session , which included threats, intimidation, and ultimatums with the merchant disconnecting from this matter. Administrators/managers stand on their own, yet this individual relies on his cast of characters at his side in multiple contacts which would only aid, and support the abusive attitude, and humiliation of a serious medical condition, and, dismissed disruptive EF-0 tornados within local areas last Wednesday 10/12.It appears he may have dictated to others to NO longer communicate with me. His way or the highway from unjust personal animosity. He does not care about a customer, got the money the first time. The warranty is not coming out of his own pocket. Why all this hostility ?When I asked him if he spoke to other employees or co-staff like he treated me, possibly the reason for shortage of employees? he slammed the phone down.It appears a lot of the internal break down is derived from merchant's employee musical chairs.I reported to ******************. Note: They also informed me that they are phasing out the *** tire, so that explains the delay locating a 2nd set for replacing the 1st set that was on hold, had my name, contact info on it. however got sold.He first stated that the merchant has space issues holding any items, so that's why they were sold, and, then refused to release them to me when I was advised to pick them up. Then, that same day, in the second contact made, was they'll hold product. That was not my original understanding, I did not want any mishaps re: the product. This reminds me of dealing with a Manic Depressive Bipolar Disorder, got you coming or going, which end is up?I have had the present warranty reviewed by experienced tire industry professionals, and, the final outcome is no labor fees would or should apply in this matter regarding the present circumstances.I was charged $80.00 in late July 2022?. Incorrect.And an addl' $80.00?in late Oct 2022. Incorrect.I will also have to bare the costs for re-doing 2 addl' alignments minimum $200 $360.00 total dollars to re-do product failure, that the merchant is profiteering from what appears as double dipping from mulligans.In addition how many countless trips, where I was left with no alternative, but to make in-person visits to the merchant from the repeated non-communicative, unsuccessful phone contact attempts, break down amongst co-employees non- receipt of phone messages, and emails, allegedly forwarded by the merchant's corporate call center. Excessive amounts of my efforts, time, and fuel. FYI: It is my understanding that accurately detailed reported, and investigated grievances on merchants records can have tendencies to inhibit merchant's sales, and service. This detailed draft would be applicable data for the BBB/ WI-*****, and online reviews i.e. Yelp. [Note: I have only done 3 negative reviews for extremes re unsatisfactory product and/or labor, and received 1000's of positive hits, and views, years later from my OP's.] I believe the deliberate indifference to medical necessity, would present interest .During the recent 2nd latter vilified phone session, was when he said "if you go somewhere else, I do not trust you to return the exchanged product", however in the first phone session where he commanded me to "take them somewhere else", threatened by a merchant disconnect. If the merchant, were really picking up the bill on this without the mfg, why would anyone require the old product returned. It's illogical. Based on the detailed accounting listed herein, I refute all the baseless insults, and innuendos directed at me. It has been clearly demonstrated, that negligence, and failure, falls clearly on the merchant.I have a few options for expediting a solution, I wish to share with you, in order to get this done moving forward in a positive professional manner asap.

      Customer Answer

      Date: 12/01/2022

      I emailed the original BBB complaint yesterday with a brief intro.
      The Oct ***************************************************************************************************************************** re: the tire warranty claim/premature wear for (2) vehicles/qty 4 tires ea./ qty 8 tires total. I did not have the letter as word document for a BBB upload, rather, I just cut & pasted it in the BBB complaint comment area. I hope it did not exceed the **** area allowed.
      1. I have remained compliant within the original agreement, however too many merchant employees jumped in this matter, many months later, and it went rogue. They placed me on a merry-go-round with constant evolving terms and conditions, ALL after the fact, to the point of negligence, abuse, and failure.
      2. The more I attempted to re-rear this matter back to professionalism, the worse it became. Note: *********** tech who I valued through this ordeal, suddenly died in his sleep late Oct 2022 at 28 YOA. I personally observed the merchant verbally abusing him as well, and it is my belief the emotional stress inflicted on him regularly, may have been a contributing factor to his premature unexpected death.
      3. My corporate contact had remained decent, civil, supported our agreed to, and, continued to respond to me until Friday November 18th, 2022, when he contacted me as the messenger for the bully's final threatened ultimatum, which compounded the already insult to injury. 
      4. I also made repeated contact with *****************, and the same contact told me she did not have any authority outside of warranty, however, refused to escalate to the correct administrator even though she overtly verbalized her support of my valid grievance to their regional tire contact who works directly with this merchant. I understood, that this contact would bring swift satisfactory closure. BOTH the merchant, and the mfg. deliberately withheld this contact info from me, thereby disabled me from my seeking relief.
      5. I requested a check from ******, and, indicated they should work it out with their abusive dealer, and, thereby remove me, the consumer from the middle. Had I been placed in contact with the proper authority, this would be moot. 
      6. I was in wholesale, and drafted detailed contracts for corporate clients, so I know how this should go, numero uno, I never argued with my customers, and, was never abusive to my customers.
      7. See FNF's website the negative reviews from late summer to mid fall when I drafted the letter, I cut & pasted, and highlighted the areas that were relevant to my grievance, this is not an isolated incident. Lots of angry dissatisfied customers with similar complaints wo disconnected with FNF.
      8. I believe the issues were created solely by the dealer, and were preventable, and avoidable. This was directly caused by the merchant's internal: interference, undermined a previous set agreement, miscommunicated mayhem from engaging TOO much staff, and poorly mismanaged leadership.
      9. My corporate atty had prior knowledge as events unfolded, and, thereby reviewed my draft, prior to my emailing the corporate contact in Oct, 2022. 
      10. I only dispute or enter a battle when I know I will succeed, and prevail, my batting avg is 100% 
      11. Any questions or clarity, please contact me.
      Thank you,
      *****

      Business Response

      Date: 12/01/2022

      We are sorry that ************ is not satisfied with our previous resolution to this matter and felt the need to come to you.  We have tried to resolve this matter with her, and she did not accept our offer of reimbursement for the labor on both sets of tires which came to $167.52, with the one caveat that we will no longer work on her vehicles going forward. There is a long standing of issues with this customer and no matter what we do we can never meet her needs.

      Each time we have talked with her about the situation there was different information being told to us in her stories and this contradicted what several associates experienced when dealing with ************. When we would question her on these discrepancies, she became belligerent and threatened us with legal action.  In the past, she has already received two free sets of tires that were not under warranty working with Farm & Fleet and ****** that she was not entitled to. We did agree to refund her the installation labor which she was also not entitled to, but not the alignments since our records show only one alignment was performed in 2016 and it was preformed far outside our labor warranty of 6 months, ***** miles.

      We have the same stance today as we did in the past. We will refund her the installation labor with tax but will no longer work on her vehicles in the future.  We are willing to cut her a check in the amount of $167.52 but we will not reimburse her any additional funds. This is an unfortunate situation, and we are sorry it came to this.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On oct 20 2022 I went to the ************** and fleet store with a car battery that would not hold a charge now I was jumping my car every morning cause the battery only had 9 volts I drive about a hour to work I tested it at work it had **** after 8 hours at work it was down to 9 again it was a 6 year battery with less than 3 years on it I drove to the store pulled the battery they tested it I told them what was going on they just played me off I bought a new battery for 147 and now after I drive to work it has **** volts and after sitting all nite in the morning it has **** like it should no more jumping the car also had it tested at a local auto parts store who preformed a load test and said it had a bad cell

      Business Response

      Date: 11/01/2022

      We are sorry to hear your having difficulty with your battery. The ************************ Manager would be happy to recheck your battery and determine what is wrong and if a refund is warranted. Please bring your receipt and the test indicating your battery failed with you. You may contact the service department at ************ to set up a time to inspect your battery, thank you.

      Customer Answer

      Date: 11/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ********************* as u can see with the documents I sent I had to buy a new battery on the spot because my truck would not start with the one one so they have my battery and they know that thats y they want me to bring it in to be tested but now I bet they cant find my old one 

      Business Response

      Date: 11/02/2022

      Thank you for the additional information. Please bring your receipt into the store and we will refund the amount due based on the time you owned the battery.

      Customer Answer

      Date: 11/03/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this business using the online website that they have. The purchase that I made contained perishable items. With the triple digit temperatures that we have been having throughout the country I had become concerned with the ability to consume the product that I purchased. After reaching out to the manufacturer that makes the product they advised me that they personally would not consume the product being that it has been exposed to high temperatures for the fact of bacteria setting in. So I reached out to Blaine's Farm and Fleet customer service to request for a refund due to the triple temperatures and the product sitting in a hot Warehouse or ******************* for three or more days. The customer service for ***********************'s Farm and Fleet has been rude and they have been very argumentative. I was told that I would receive it full refund once the order was returned back and was received. The order has been received and has been signed by an employee. I do have proof from ***** that it was delivered back to Blaine's Farm and Fleet and that it was signed by an employee. I do have that employee's name. I just want an apology for the bad customer service, rudeness and arguing that Blain's Farm and Fleet did me. This is bad customer service and not acceptable. The customer always comes first not the employee. I also want a full refund that was promised because I never received the order.

      Business Response

      Date: 08/01/2022

      I do see we did send a refund and an apology via email this morning. Please see a copy of that email below.  I personally would like to apologize for the way this was handled.  I appreciate the feedback and will use this as a coaching opportunity for our **************** Team. Thank you!

       

      Good Morning *******,

      I have submitted a request to refund the entire amount of your purchase including shipping. A credit of $35.19 will be processed as a credit to your original purchasing account. Please allow **** business days for the process.Again, I apologize for the inconvenience this may have caused you.

      Sincerely,****** **************** **********************'s **** & Fleet
      about 7 hours ago - Mon 8/1/2022 8:28 AM

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took it to ***************************** in ******** ** for new tires and an oil change. I picked up my car and head home, i get about 5 mins from home and my low pressure light came on. I called ***************************** and told to come back. I get about 10 mins from them and feel weird jerking on my car / tapping beat from the underside of my car. Get to exit and as I almost get to a stop I hear metal scraping sound but didnt think it was my car. Get to ***************************** and the mechanic comes out to get my car and ibtry to tell him the plate is hanging on the grpund. The mechanic **** was short and rude stating he already knows. No apologies at all. They wont talk to me about what is going on. After they finning looking at my car the mechanic brings me my vehicle but does not explain to me what happened or what was done. I tried to ask him questikns and he just walked away. they told me i called and asked to speak to a manager who finally tells me after reviewing videos that the mechanic secured my under engine skid plate with ZIP TIES when I came in the first time. No one advised us that they used zip ties to secure the plate and it failed and fell while I was driving. The manager tells me the mechanic put MORE TIE ties in to keep it there but again did not advise me of this as I would have told them no, fix it properly. I gave ***************************** a change to fix it and they did not so I took my car somewhere else Monday 7/11/22 and this shop stated the plate was instilled upside down, they removed zip ties, had to drill out broken bolts and re thread and install hardware. Farm and fleet also charged me for work they did not complete as well.

      Business Response

      Date: 07/25/2022

      Thank you for reaching out. I am currently researching this issue with **************** ***************** team and will respond in the near future.

      Customer Answer

      Date: 07/28/2022

      Email from the ********************************** Manager:
       
      Good Afternoon,
       
      I did talk with ******* again ,
       
      I was able to talk her through everything and apologized for her bad experience . She was reimbursed  $94.94 by check for her alignment that she was charged for , Along with a Blains Gift card as a good faith gesture for her time .
       
      After our conversation she told me she was happy I called and validated her concerns  and acknowledged where we went wrong . She is happy with the outcome and will continue to do business with us .
       
      Please let me know if you have any questions , or need anything else
       
      Thank you
      ***********************
      Regional Manager of Automotive Service

    Blain's Farm & Fleet is NOT a BBB Accredited Business.

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