Complaints

This profile includes complaints for Blain's Farm & Fleet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blain's Farm & Fleet has 46 locations, listed below.

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  Blain's Farm & Fleet

  1100 South Boulevard Baraboo, WI 53913-2789

• 

  Blain's Farm & Fleet

  4894 County Road Yz Dodgeville, WI 53533-8954

• 

  Blain's Farm & Fleet

  1400 W. Main Street Watertown, WI 53098-3549

• 

  Blain's Farm & Fleet

  600 Hometown Circle Verona, WI 53593-1556

• 

  Blain's Farm & Fleet

  1535 E Business Hwy 151 Platteville, WI 53818-3844

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to return a shirt for my grandmother. I had the original receipt and tag was still on the shirt. I did not have the card that was used to purchase the shirt with me and my only option was a store credit. I said my grandmother wanted either for the return to her card or cash, not store credit as she rarely shops at farm and fleet. The manager informed me that the only option was a store credit.

  Business Response

  Date: 07/17/2023

  Thank you for reaching out.  Our policy is if the original card is not present then there is not a cash back option. We will however be happy to give in store credit.  We implemented this policy to prevent fraudulent returns. I do apologize for the inconvenience.
  

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/13/2023 i bought a ******* Water Pressure 3100PSI From Blains Farm and Fleet. the package came to me looking like it had been run into by a large object . The frame had been bent into the water hook up point and that had broke off the water hook right from the casing. making it unusable. It would need a whole new water pressure unit and also the frame straitened. Blain told me to send pictures, which i did. they said they would send me a return slip for Fedx and to send package back to them. i am still waiting for a return slip and Blains Farm and Fleet does not respond.

  Business Response

  Date: 06/29/2023

  Hello, On Monday June 26th we sent the below email. ***** also left a voicemail for ****************** to call us back this morning. There may be a problem with him receiving our emails.  Please have him contact ********************* at ************

  *********************: Reply Sent: Unhappy Visitor 06/26/2023, 9:23:25 AM CST

  ********************* [DIGITAL] CX Admin

  Dear *****************************,Thank you for sharing your recent experience on our website. We sincerely appreciate your feedback and we are very sorry you were unhappy with your experience. You indicated that you were unsatisfied with not yet receiving your refund for the damaged power washer. We sent you a pre-paid shipping label on 6/19/23 at 11:18am and another on 6/23/23 at 1:06pm. Once we receive the damaged power washer back to our returns warehouse, a full refund will be issued. We will take your comments into consideration to make changes to improve our website experience. We hope you will visit us again in the future.If I may be of assistance, please contact me below or you can call any of our agents at ************.

  Sincerely,******************* Service

  **********************'s Farm & Fleet

  ************************************
  3 days ago - Mon 6/26/2023 9:24 AM

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/1/23 my wife went and bought a welder from Store #**,on 5/5/23 we opened the welder and saw it was used and missing items and so we called the ********, **. store and spoke to **** the AM and he in front of my employess talked bad about store #** and said he didnt want to do it because his store would lose money and Store ************************************************************************************************************************************* ignorant and said to go to elgin and I said store #** is a hour drive one way and Im ******* money as they messed up and Please note ************ store manager is known for making fun of people with disablys and she does not need to be the store manger as she is all over ******** and ******* as poeple talk about how horrable she is. I Called store #** and they said they cant help me as they dont have any welders.

  Business Response

  Date: 05/08/2023

  I am sorry to hear that ****************** had a bad experience at our **************. I did speak to the store and we did give him a new welder on Friday. This issue should be resolved.  Thank you.

• Initial Complaint

  Date:04/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to order a pair of jeans online which I never completed the transaction the next day I ordered two pair of jeans and completed the transaction they saw the first order in my inbox and went ahead and completed it without my authorization and they sent them and they were the wrong size I called them and they told me to send them back I paid for the shipping sending them back when they got the order all they wanted to refund me was the price of the jeans not the shipping both ways. In my opinion they broke the law by completing the first order which I never finished they went ahead and sent them anyway the wrong size jeans they made a mistake and did not want to be responsible so therefore they're also dishonest people

  Business Response

  Date: 04/17/2023

  I'm sorry to hear ********************** is unhappy with this situation. I have researched his concern and did find out that he placed two orders, One on 3/8/23 at 5:19 pm and another on 3/8/23 at 8:00 pm.  Our system does not allow someone other than the customer to place an order on their behalf without the customer giving us their payment information. We do not store payment information, therefore could not have placed an additional order for this customer.  However, as a one time courtesy, I will refund him the shipping on his original order of $11.95. He will see this credit back to his account in 3-5 business days.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for new tires today. During the alignment the tech said a piece broke on the right rear wheel. The manager attempted to correct the terminology when I said I should not pay for something that broke during their procedure. I ended up agreeing to pay it to get my car. When I came outside, I was distracted by the manager giving me info that had nothing to do with my car. I finally was able to look at the new tires as I never had any tire/wheel or brake service on this car yet since I purchased in 2017. The four tires were covered in black grease and some blue gel near the area where rims meet tire. I was taken back they left such a mess but was in a hurry to get home to login to work soon. When I arrived I washed the tires off I noticed there was these new scrapes inside the wheel that were pretty deep and not there ever before. I called immediately to the store and a ***** brushed me off and said a regional would call me in a half hour. A different man called back from the store named **** who said they need to see the car in order to remedy the situation. Living out of the city they are in, I called back to see if I could send a photo at least until I could make it in because I work 7 days in a row without days off and may not be in soon as they would like. He said he does not want the picture and then started confusing me saying they sent me a report that they did not and said he was not arguing with me when I asked who said they sent me a report of my car. I feel as if nobody is taking this seriously and I just want the wheel to be in the same shape as when I brought it in. I did not have enough time to inspect three other wheels as I worked until dark and will need to wait until tomorrow when the light comes up again.

  Business Response

  Date: 04/10/2023

  We're sorry to hear ************** is unhappy with her service. She has recently been in contact with our Regional Manager *** and will be bringing her vehicle back this week to sort through her concerns.

  Customer Answer

  Date: 04/10/2023

  Thanks for the info! Would we be able to mark this one as "resolved"? Once my landlord received the complaint through BBB, he fixed the issue.

  
  

  Thank you! 

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The auto repair shop installed new brakes with premium rotors and brake pads on my daughter's car. Both the front and rear were replaced. Other services provided included all new tires, with digital stems and a four-wheel alignment. The front rotors warped and were replaced through warranty in January 2022. There was a $17 charge to drive it around to see if there was an issue and that was not considered based on the defective need and charges for some extra revenue per Blaines policies.About nine months later I called Blaines corporate line due to the car having the same issues and was very concerned about the safety issues as the car literally was falling apart when stopping and had considerable shaking in the steering wheel. *****, one of the techs, called me as a result and a 9/30/2022 service inspection was done. ***** called me from within the store to see what he incorrectly viewed as the problem and automatically set up an appointment for charging another $250-300 charge. He claimed that it was the rear rotors and stated that it was due to the sticking calipers. His tech was greasing them up as I watched. The car ran somewhat better and I canceled the appointment.They got progressively worse, and on 3/30/2023 I took them to a local reputable ASE Certified trusted mechanic, Fifth *************** Tire. They did not see anything wrong with the rear rotors but saw warping on the front ones. ***** was wrong and this created some issues with the warranty. As the customer, I have to place trust in the supposed experts. Blaines did me wrong and really haven't taken any ownership for this or tried to make it right. In fact, there has not been any apology of any form with multiple contacts, including the ************ corporate line where you would expect this to happen.****, the auto manager was rude, did some type of childish facial gesture and on later phone call hung up *****, the asst ***** lied about calling back ***** was incompetent

  Business Response

  Date: 04/05/2023

  We are very sorry to hear that ******************** is unhappy with his service. I do know he does have another appointment this Friday. Once the appointment is complete, please have ******************** let us know if that handled his concerns.

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to provide full and quality service.Harassment when asking to speak to another manager. Did not finish the service but I paid for it. Refusal to provide the partial solution that I was previously offered. The attached document has professionally written details, if no solution is given, I will spend my time to leave a review that is written with impact to ensure others will get good service at the right place.

  Business Response

  Date: 03/29/2023

  When checking with the store on this issue, I was informed that this service had been completed fully. We installed two tires as agreed upon. Could the customer please provide more details on what exactly it is that was not done?

  Customer Answer

  Date: 03/29/2023

   

   

  This has nothing to do with 2 tires.  Maybe alot of people are complaining because you are all literally cruel.  Is this a joke?  I was harrassed and now wrote specific professional info on a page or more document.  

   

  Will you be resolving the issue this way?  Is this refusal to communicate?  We are waiting for you to resolve this issue, and you are being given ***** and my time and labor to communicate to you 7 times with several hours. 

   

  Resolve this immediatly. Re-read, redo you response.

  God is God..

   

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

  Business Response

  Date: 04/11/2023

  I tried to comment back on the website, but it wont let me. I do apologize for the delay; I was doing research on this matter. I talked with our Divisional Manager, and he said that he and the manager reviewed the video of the work done on Mr. ************ vehicle and it showed that we did complete all the work requested with the exception of putting the one valve cap on. If ************************** would like to come to the store and review the video with store management, please let me know and I will get that arranged.

   

  Thank you,
  ****

   

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  

   

  I would like to view the video, I have rejected the response because no one gave me a solution to the missing cap and all the time I spent. I was promised to be called back by the store manager and was harassed by the other manager and spent many weeks of time on this.

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in for an inspection due to a loud creaking noise when turning my wheel to the left, and going over bumps. After the inspection, they told me I needed to replace my struts because they looked original, and sway links. I scheduled an appointment, dropped my vehicle off and picked it up to find the problem still existing. I called them and they told me we tried to call you to tell you the control arm bushings and stabilizer needed to be replaced too, thats where the noise is coming from- per ******. I scheduled an appointment, picked up my vehicle a couple of hours later and guess what? The problem still exists. I call blains farm and fleet again, and am told that I now need an alignment (which I paid for 7 months ago amongst many of these same parts they decided needed replacement again) and that the mechanic does not hear the noise Im talking about and prior to bringing my vehicle in I didnt have an alignment issue! They are definitely taking advantage of me, and I want my money back for them telling me the issue was fixed and it is 100% not fixed. **********, ** Over 1400$I have video footage as well.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this merchant back in early February. Order # ******** When I had not received the shipment by the 23rd of Feb, I called customer service and was told to call back after the weekend and they would replace the order if I still had not received it. On that following Monday, I contacted the merchant via their chat line and reported that I still had not received the package. They told me to contact ************* by phone, which I did, and got a message that someone would call me back the following day. So, I emailed the merchant to tell them I thought I had waited long enough. **** from ******** care emailed me back and told me that the package was delivered on Feb 18th and sent a photo of someone else's house. I informed her that this was not my home and that she needed to take that issue up with **** the carrier they sent it through. **** was relentless in arguing that the tracking information matched and that they will NOT refund my money to my PayPal account nor would they send out another shipment. I contacted **** and they said they do not know if it was delivered to the correct home or if it was stolen. I reported the incident to PayPal and was told to file a claim. I was told that once I file the claim and show them that this is NOT my home regardless of the address they will settle my claim in my favor. **** told me they could not help me until I close the claim at Paypal. So I closed it and Paypal then found in Blain's favor because they did not complete the investigation **** knew that if I closed the claim I would lose the case. **** fought ****** as well and refused to change her position because the tracking information matched regardless if it was my home or not. I am out over $80 for a shipment I never received. This is horrible customer service. I want a refund or replacement order.

  Business Response

  Date: 03/13/2023

  I have researched this complaint, please see below:

  Blain's Farm & Fleet Associate **** received confirmation from ******* at **** this package was in fact delivered correctly via the Geo Satellite.  He confirmed the package was delivered on 2/18 but the customer did not reach out until 2/28. 
  
  **** never sent this customer photos of a delivery. **** does not supply delivery photos and the customer originally stated he had been working with ****** not ****.  We believe he may have had another company deliver to him and he did not receive their shipment as he keeps insisting somebody sent him photos of a delivery with multiple boxes and it is not his house.  It was not us.
  
  Blain's Farm & Fleet Associate ****** provided all of our documentation to PayPal and they sided in our favor. So at this time there is nothing to show that this customer did not receive this order. In fact it is quite the opposite that they did receive it based on the Geo Satellite tracking from ****.
  

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  **** in fact sent me a picture of the **** tracking information showing a Chewy's box and said there was a smaller box hidden under it. No markings on the box.  She asked if this was my house and

  I responded that it was NOT my house.   There is no reason for me to lie about this. Our family has ordered from Blain's many times and never had an issue.  As a matter of fact we just ordered a slow

  cooker the week prior and it arrived without incident.  No one has ever filed a missing item before and are not sure why **** in customer service is calling me a liar when I say we did not receive this

  shipment.   Also **** in customer care told us if we would withdraw the complaint from PayPal, she would reconsider and review the situation again.  We did that and she did nothing.  Paypal found in

  Blain's favor because we withdrew the case as directed by *********  She is continuing to lie about the situation. I called **** to talk to ***************  They have no ******* that works there.  We called both

  the Street and ********* post office and no ******* is there nor did anyone else speak to Blain's.  Not only have they lost a valuable customer but owning a blog of over 6 million followers, I will make sure

  I post something that warns others of how the company handles disputes from customers.  This is shameful.  I will continue my pursuit to get my replacement or refund with the States *************************

  to show that even though this issue is with Blain's and ****, I am the one at a loss here of over $80. 
  
  Regards,
  
  *************************

  Business Response

  Date: 03/13/2023

  We have sent a replacement order to the customer, Order number ********.

  Customer Answer

  Date: 03/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this guys for tires since before 2019. I went to file a warranty claim on tires going bad before the 50k mile warranty so they accepted the fault and replaced my tires. When they put new tires they damaged the rims of my truck soon as I noticed it I went to them and showed proof of damage and proof that the truck was only driven from their shop to the house back from the house to their shop to show damages. They will not share ****** with me to show me if they did or didnt do the damages but on top of that I had them recheck the tires because they were going flat every other day so after they checked it they said I have to pay an extra $22 for changin valves which I have always done tires here and never had I paid extra for valves thats what you pay $100 installation and shop tools for thats all included. When I told them that they said ohh well sorry we didnt tell you but you have to decide if you need them changed or not never before have I heard such thing thats a safety Isue and every shop when they change tires use new valves.

  Business Response

  Date: 01/18/2023

  ********************** came in for service on December 20,2022.  At this time, he purchased tires and seek wear out warranty. Required for the warranty is regular tire rotations, which we have no record of this.  ********************** did state he did these rotations on his own. Therefore, we did give him a credit of $356.92 towards his new tires that were installed on December 31, 2022.  During this installation, ********************** is claiming we damaged his rims.  This claim has been filed with our insurance company and we are awaiting the outcome. This is an ongoing investigation.
  
  On January 17, 2022, ********************** came in with three leaking tires.  Upon inspection, the wheels had TPMS sensors in them which his type of vehicle should not have.  However, since it has sensors, we did recommend new rebuild kits.  We do recognize that we should have put a regular HD valve stem in the tires when they were replaced, therefore we will be happy to give him a refund for the rebuild kits and put regular valve stems in the existing tires.
  
  If ********************** would like to get the refund on the rebuild kits and have the other stems installed, please have him reach out to the store to schedule an appointment.