Reviews

Review Details

• Review fromJackson P

  Date: 06/12/2023

  5 stars

  Jackson P

  Date: 06/12/2023

  There was some confusion about the advertisement, so I was sent a sofa chair that I knew nothing about, so I had to refuse the shipment.Once the order was straightened out and I paid the difference, my beautiful Polo Green sofa arrived!!Yes, it took about a year to get it, but Im very pleased with the purchase!This sofa will last a lifetime, its fine quality and craftsmanship will keep it an heirloom that will last generations.Yall keep up the good work!
  

  Rising Tide Design Co.

  Date: 06/14/2023

  Thank you for the kind words Jackson. This order was placed at the end of Sept 2022. The customer ordered an Armchair when they thought they’d ordered a sofa due to some confusion on our old website. Upon scheduling the delivery in February 2022, this problem was realized. We offered the customer several options, including that we re-direct the chair to another customer in the order queue, and expedite the sofa that he meant to order. He chose this option. We applied the funds from the chair toward the sofa, he paid the remaining difference, and his sofa was delivered in May. When ordering, please pay attention to the SKUs and double-check your order confirmation. The first two letters of the SKU denote the leather tone/color (PG = Polo Green, WI = Winchester, etc.) The number denotes the size of the item (1=Armchair, 2=Loveseat, 3=Sofa, 4=XL Sofa). And the final letter denotes the cushion type (C = Normal Cushions, T = Tufted Bench Seat). If anyone has questions, let us know and we’re happy to help.
  

• Review fromJorge & Vanessa A

  Date: 06/11/2023

  5 stars
  From start to finish, the quality and detail, transparency and customer service, all have been wonderful!. We were aware of the time it would take and received updates without fail. The piece we ordered was immaculate even though the color differed slightly. We were offered many times to replace but honestly the purchase was a win-win. We knew it would help reach a goal with the outreach and back up the vendor’s humanitarian cause, which is why we sought out this vendor in the first place. The Chester couch was just an added bonus. We recommend this company and can’t wait to see it reach its full potential.
  
  
  
  
  

• Review fromJennifer S

  Date: 06/11/2023

  5 stars

  Jennifer S

  Date: 06/11/2023

  Top tier quality. Their projected deliver dates are accurate (took 4 months) , but for the price, trust me it's worth it. These couches are amazing quality and looks just as I had hoped. Also very easy to contact for any help regarding delivery or the product. Would definitely recommend to anyone looking for leather sofas, loveseats, chairs and I am planning on buying from here again one day too.
  

  Rising Tide Design Co.

  Date: 06/12/2023

  Thank you for the business and opportunity.

• Review fromAaron C

  Date: 06/11/2023

  5 stars
  I love this company. I've owned a number of Chesterfield sofas over the years and when the time came for a replacement, I started browsing the usual big box suspects online. I wasn't completely wowed by anything I found for the money I was looking to spend. On a whim, I did a Google image search to see if anything would catch my eye and I immediately spotted this gorgeous emerald green sofa. Green wasn't even on my radar, but this one really dazzled me. I clicked through to The Rising Tide website and was incredibly impressed not only by their gorgeous lineup of Chesterfield furniture, but also their story. Their mission and dedication to community improvement sealed the deal for me. The sofa just arrived and I couldn't be happier. I applied the beeswax-based conditioner that they recommended and it's absolutely glowing. On top of everything else, customer service was top-notch. Cole was extremely friendly, responsive, and helpful when I hit a financing speed bump. I seriously can not sing The Rising Tide's praises enough. I will be a repeat customer for sure.

• Review fromRobert N

  Date: 06/10/2023

  5 stars

  Robert N

  Date: 06/10/2023

  I left a previous review about this company. I would like to articulate my experience a little more accurately in this review. 1) First and foremost, the furniture is great. I was searching for a tufted leather couch and found exorbitant prices online and in stores ($11,000 and up). I was nervous ordering from this company given the comparatively low prices. They did not disappoint. I ordered two couches and both of them are incredible. They are firm to start but I was assured they would soften over time/with use. If you are on the fence, I would not hesitate to place an order with this company. You can't go wrong. 2) They do inform you upfront that the turnaround times are long. And they are. Mine was longer than expected (it took 6 months) and they refunded me my delivery charge for the wait. This company does the right thing. 3) It is advertised up front that the company is located in Wisconsin and the majority of the website promotes this. Wanting to support American made products/companies, I was excited. If you locate the "Our Story" portion of the website and scroll down to the very bottom after reading about the history of the company and its origin, the owner/his experience, its location in Wisconsin and the facility they have there, you learn that there is also a program in India where the furniture is made. I don't know how much of the furniture is made in the US and how much is made in India. I hadn't realized this when I first placed my order, but found out after I received my shipping label from India. Imagine my surprise not having found the portion of the site where this is stated. While the company does list their facility in India, I feel that that fact should be listed at the top and out front as opposed to buried in the bottom of the site (where most won't find it) to prevent the customer from feeling deceived. All that being said, no matter the location, the product is great.
  

  Rising Tide Design Co.

  Date: 06/13/2023

  Hello Robert. My apologies again for the delay. Our order volume has continued to increase, more than doubling from the end of 2022 to early 2023 alone. Granted we make the furniture ourselves, in INDIA (Everyone PLEASE read the “Our Story/About” page of our website) with a limited team, this put a lot of pressure on us. - This is why we haven’t introduced any new offerings (ottoman, sectional, etc.) in 2023 as our sole focus has been reducing the lead times for our Chesterfields. We have caught up to the 14-16 week lead time as of orders placed this spring and we’re working hard to significantly shrink that lead time further by the end of this summer. We’ve tried to proactively discount any late orders that were affected. If anyone was affected by this delay who did not receive a discount and feels they are owed one, message us and we’ll be happy to provide whatever you feel is fair.
  

• Review fromJoseph S

  Date: 06/08/2023

  1 star

  Joseph S

  Date: 06/08/2023

  I will tell you the truth about the quality of the furniture....The leather feels like plastic, the cushions if you can call them cushions; feel as though you are sitting on plywood. Just the worst sofa that I have ever purchased. I have learned my lesson; do not let a picture fool you. I will say that you do get exactly what you see. However you really need to feel this furniture...just horrible. Also, they lead you to believe that the furniture is Made in the USA...it is NOT! It is made in India and shipped from India and it took 6 months for it to arrive and when it did arrive they had intended on leaving it outside. If I could leave zero stars, I would so I had to leave 1 star.
  

  Rising Tide Design Co.

  Date: 06/13/2023

  Hello Joesph. We have a 30-day money-back guarantee on all furniture (Please see our “Refund Policy”). If you aren't satisfied for any reason, we'll pick it up free of charge along with a full refund. We’ve reached out to you several times to try and coordinate the pickup to no response. We recognize furniture of this kind is a significant investment for most and no one should be left with something they aren't fully satisfied with. No restocking or return fees of any type. Every penny you paid initially, you'll receive back via refund. - Regarding our cushions, we make them quite firm to ensure they retain their shape over time. Chesterfields are very aesthetic and nothing ruins it like sagging cushions. We understand this isn't for everyone, which is why we do our best to describe this firmness and its rationale on our website under the "Materials & Construction" section for all Chesterfield listings. The normal cushions are also purposely zippered, with the fill easily accessible, so individuals can alter the fill to their own liking if they so choose. - We apply a thin, protective acrylic coating of resolene to all of our furniture. Once leather is dyed (which we do in-house ourselves), it needs to be sealed to prevent dye-transfer and add additional durability, otherwise it is extremely prone to scratching and staining. Especially in active households full of rambunctious two and four-leggers, as is the case for many of our customers. Resolene is one of the most common sealants for leather that is to be exposed to such a high-wear environment, and it adds significant durability to the furniture. We describe our use of resolene in the same "Materials & Construction" tab of our listings. We also openly and thoroughly describe where we make the furniture (India) via the “Our Story/About” page on our website. - But regardless, that's why we have our return policy. Anything less wouldn't be acceptable with us being online-only. You have our contact info and we’d be happy to coordinate that pickup and refund for you at any time, just let us know.
  

• Review fromSuzanne G

  Date: 06/05/2023

  5 stars
  Admittedly, I was a little skeptical about the quality of a custom-made leather couch at such a reasonable price, but because I believe in supporting small business, I took a chance and ordered a Chesterfield couch from Rising Tide Design. Then, I was somewhat cranky about having to wait for several months while they built my couch and prepared it for shipping. Patience isn't really my strong suit! WELL: not only did the couch exceed my expectations, but my husband and I promptly ordered another one. This piece of furniture is heirloom-quality and will outlive us by years! Plus, the buffalo hide is indestructible, which is perfect for a home with two ginormous German Shepherd Dogs (and a cat). Finally, know the couch will feel overly firm at first; I was assured by the folks at RTD that that was by design and with time, it will loosen up. No worries because our old leather couch had developed a sag, which killed my back. Long story short: this company is the Real Deal and I can't say enough about their quality, customer service, and professionalism.