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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Residential General Contractor

Next Level Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential General Contractor.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this business $2860 to repair a roof which had been damaged by a storm. After the repair, the roof leaked, and they were called to come out several times to fix the issue (it wasn't fixed). An independent inspection revealed rotting wood and holes beneath the new roof they installed. They did not put new boards down before putting the new roof on, leading to a leaky roof. I had to pay someone else to fix the roof immediately since it was still leaking.

    Business Response

    Date: 09/21/2024

    Roof Has been re roofed and confirmed to have no leaking by property manager and tenants as of 9-20-2024

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $1500.00 cash down payment on 11/6/23 to install fascia at our house in *****, **. Job was to be completed in 2-3 weeks. 12/9/23 received text they would be over in 2-3 more weeks. No work was done so on 1/2/24 we sent a text. Response was "my lift is suppose to be out of the shop end of this week and we can get over there". 1/23/24 we received a text, they would be dropping off the lift on Friday or Monday. On 2/1/24 we sent text for an update. On 2/5/24 I called and said they could return our $1500.00 cash down payment if the job was too small and it couldn't be done. 2/6/24 received response "we will get the job done for ya in the next two weeks". 2/15/24 we received a text "meeting the guys there today to show them what needs to be done". 2/21/24 a text was sent to see if job was started. No response. On 2/22/24 we sent a text as no work had been done. We said at this point they could still do the job or refund us our $1500.00 cash down payment otherwise we would be filing a complaint with the BBB. 2/23/24 received text asking if they could have until 3/2/24 to do the job. "Should be only a day project". We responded that would be the last extension. 3/3/24 we received a text "unfortunately they were unable to bring the lift due to weight limits being on by the current job site, so I will get your deposit refunded back". We said he could come 3/9/24 after 1pm to return our cash down payment. We received the response "ok I will need a receipt from you that deposit was refunded at that time". We replied we would and would also like a copy of the contract showing it was canceled/void. 3/6/24 we received another text "I'm able to get my lift to the job on Friday is it something I can still do or would you still like to be done. We said they could still do the job. 3/8/24 received text lift not picked up when supposed to so they are unable to do job. We replied deadline was 3/9/24 and cash refund was to be returned that day. Our refund is still owed to us.

    Customer Answer

    Date: 04/09/2024

    Money order from Next Level Construction has now been received. Down payment of $1500.00 has been refunded.


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:12/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for a new roof and new planks on our porch on August 11, 2023, and wire transferred a deposit of $19,000. Since then, no work has been done, materials have not been delivered to the jobsite, and all I get is excuses. I have retained a lawyer to file a lawsuit.

    Business Response

    Date: 12/22/2023

    Contract was signed with the understanding that the project would have the estimated start date in mid November, however due to weather conditions and unforeseen circumstances on other projects we are currently behind schedule. We have agreed with **** with deliver materials to the site and any remaining deposit, and void out our current contract. 

Next Level Construction is NOT a BBB Accredited Business.

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