Complaints

This profile includes complaints for Buckshot General Contracting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Buckshot General Contracting has 3 locations, listed below.

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• 

  Buckshot General Contracting

  17312 W Hafeman Rd Brodhead, WI 53520-9248

  
• 

  Buckshot General Contracting

  6775 Boucher Dr Unit 1 Edmond, OK 73034-9263

• 

  Buckshot Exteriors

  25426 550th St Centerville, IA 52544-8537

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roof was damaged due to hail in May of last year. It took 4 months to get a new roof, simply because of bad communication. During the installation process, I was told when the company would be coming, which was a no-show, then late the next day, after essentially getting to the point of firing the company and re-starting, the roof was installed and was a great job.Now I am selling the house and the new buyers want to transfer the warranty to them. I have been given different amounts of the cost of this, my contract says something different as to how long the warranty lasts, and I cannot get through to anyone to send a form over to me to get this transferred.Once again, awful communication. You will not be a priority to them, I can assure you. I have called in multiple times now and left messages for them to call me back (still havent, because they use a remote phone service). My contact about the transfer of warranty started on Feb 8 and I am still waiting 19 days later. This is not hard to do. I have even been talking to the salesman directly with no help either.All I am seeking is to have communication with the business so I can get a warranty form. I dont even need work done under the said warranty. Just to transfer it to the new people.

  

  Business Response

  Date: 02/28/2023

  Spoke to West on the phone this morning.  I believe this has been resolved.

  Customer Answer

  Date: 02/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  West King
  

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, *********************, field supervisor for Buck Shot Exteriors, General Contractor told me that there was damage to my roof from an April hailstorm. He told me that I needed to have ******************** inspect the roof and then text him what they told me. He was upset that State Farm had said they could not find roof damage. He said that he would come back to take pictures of the roof and document the damage and send it to State Farm. In October 2022, I emailed State Farm and they responded that they had not received any documentation from Buck Shot Exteriors regarding my claim 4936X311V. I texted ****, left a message on his company's website, called the company's phone number ************, and left a message with an answering service person. To date, I have not received any information, emails, or calls.

  

  Business Response

  Date: 11/21/2022

  I will begin by stating ***** is technically not a customer of this company.  He is working with our representative to get his hail damage property approved.  Without approval there would be no work to complete. I will take over the handling of this claim moving forward to attempt to resolve this matter and rebuild the customer relationship.
  

   

  I have resent all the pictures to Statefarm.  I CCd the insured on all the emails.  Our system says they were delivered to Statefarm as well as to ***********  It took ***** emails to send all the pics as the file sizes were very large.  This should be enough to prompt a reinspect from the carrier as the damage is quite easy to see. 

  Customer Answer

  Date: 11/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I accept the actions taken by the business.
  Regards,
  
  *******************