Complaints

This profile includes complaints for Johnson Health Tech North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Johnson Health Tech North America, Inc.

  1600 Landmark Dr Cottage Grove, WI 53527-8967

• 

  Bowflex Inc

  17750 SE 6th Way Vancouver, WA 98683

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2025, I was scheduled to receive delivery of a Bowflex product I paid for, including an extra $399 for ***************************** What followed was a series of errors, delays, and unresolved issues:Incorrect Delivery Attempt: On the scheduled date, two men arrived at my door asking to pick up a product I never received, instead of delivering my purchase.Third-Party Confusion: A third-party delivery company later contacted me, informing me they didnt even have the product they were supposed to ship.Unhelpful ************************* I called Bowflex customer support repeatedly and was incorrectly told the product would arrive on June 26. Their customer service is outsourced, and all I got was, Wait 1 to 5 business days for a response. Nothing helpful ever ************ Follow-up: I received a single email from someone named ****, to which I replied asking for the product. I never got a follow-up or resolution.Partial Delivery with **************** On July 4, 2025, the item finally arrivedbut was missing a part, and the **************************** was not performed, despite having paid $399. The delivery team didnt even list it as white glove *********** Resolution or Refund: Since then, Ive tried again to get Bowflex to ship the missing item and refund the white glove service. The third-party customer service continues to spin wheels, and no one from ******** team has contacted me to resolve this.?Desired Resolution Full refund of the $399 **************************** fee plus any tax Immediate shipment of the missing item Direct contact from a ******* representative with authority to resolve thisnot a third-party call center

  Business Response

  Date: 07/18/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration Ms. **** has experienced. Customer concerns are a priority, and we are committed to prompt resolution.
  
  We have reviewed Ms. ****s complaint filed under case #********. We've acted on this matter by re-engaging with the customer, addressing the concerns raised, and processing a refund related to the service issue. Additional steps were taken to ensure that any outstanding matters were appropriately followed up on.
  
  As we have addressed the issue in full, we now consider this matter resolved on our end. Thank you for the opportunity to address this concern.
  
  Best,
  
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech.

  Customer Answer

  Date: 07/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** Star
  

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a recall notice for a set of BowFlex 552 adjustable weights (copy included) that I purchased for $400+ and they are not offering to replace or repair the defective unsafe product that has caused over 100 injuries to people, only to give a very small voucher to repurchase another set and have to spend another $400+ on something I already purchased that was supposed to last forever. This is ridiculous. I want a full refund or a full replacement, not some ridiculously inadequate voucher to spend even more money on their products. This is criminal!!!

  Business Response

  Date: 07/09/2025

  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  Heres what we are doing and why we are doing it:
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.
  
  Best,
  
  
  ******* W. *****
  Consumer Experience / Resolutions - Lead
  Johnson Health Tech.
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has submitted a recall for a faulty product. They are attempting to weasel their way out of replacement, refunds, and repairs and instead will only offer you a measly 20 dollars from your 300+ dollar investment.This is a joke, and should be treated as such. I would highly recommend avoiding investing any type of money with this company or any of their subsidiaries, as if a product you purchase proves to be dangerous in the future they will do the bare minimum to help you while you feel screwed over in the end.

  Business Response

  Date: 07/09/2025

  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  Heres what we are doing and why we are doing it:
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.
  
  Best,
  
  
  ******* W. *****
  Consumer Experience / Resolutions - Lead
  Johnson Health Tech.
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: Johnson Health **************** / ******* is NOT honoring their *********** BowFlex elliptical machine broke while under warranty.I reported it since March ************************************************************* stock on April 15, 2025.Since then, each month they have continued to delay the date of the replacement being back in stock. The latest in-stock date is now July 15, 2025.

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration Mr. ****** has experienced. Customer concerns are a priority, and we are committed to prompt resolution.
  
  We have reviewed Mr. ******* complaint filed under case #********. We've acted on this matter by coordinating contact between Mr. ****** and our Technical Support team, who are currently working with him to provide the necessary part replacement under warranty.
  
  As we have addressed the issue in full, we now consider this matter resolved on our end. Thank you for the opportunity to address this concern.
  
  Best,
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech.

  Customer Answer

  Date: 07/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thank you, BBB!!!  This situation was only resolved once you got involved!  Had I not filed a complaint with you, I am more than certain that I would have received yet another delay in my warranty replacement.

  Finally, they acted promptly and responsibly once you intervened.  I am more than EXTREMELY grateful for your help in this matter.

  THANK YOU, THANK YOU, THANK YOU!!!!!!

  Regards,
  
  KP

  
  

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm quite dissatisfied with Johnson Health Tech Tradings handling of the recent safety recall concerning their dumbbells, which I purchased for nearly $400 about four years ago. I am currently being offered a $60 voucher as a remedy, a proposal I find wholly unacceptable.The companys handling of this recall represents a clear abuse of the process, transforming a potential safety issue into an opportunity for profit. Specifically:- Inflated Voucher Value: The $60 voucher is a disproportionately small compensation for a $400 purchase and does not cover the cost of a replacement set, which now costs $429.- Misleading Depreciation Argument: The notion that these dumbbells significantly depreciate within four years is inaccurate and unjust, particularly given the safety concerns.- Exploitative Practices: This approach forces consumers to pay an additional $334 to replace a potentially dangerous product a completely unreasonable and unethical practice.I am aware of numerous similar complaints online, reflecting a widespread frustration with this company's response. I request Johnson Health Tech Tradings handling of this recall be investigated and a real remedy be provided. The current one does not provide a safe or equivalent product.

  Business Response

  Date: 06/26/2025

  A statement from Johnson Health Tech Trading, regarding the BowFlex 552 & 1090 Dumbbell recall announced on Thursday, June 5, 2025.
  
  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  Heres what we are doing and why we are doing it:
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.
  
  Best,
  
  
  ******* W. *****
  Consumer Experience / Resolutions - Lead
  Johnson Health Tech.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Bowflex treadmill on 6/7/2025 for a total of $1508.76. When it arrived at my home on 6/12/25 the package was damaged in shipping and i refused delivery. The shipper took photos of the damage and returned the product to his truck. I reported all this to customer support right after it happened.On 6/24/2025 I received an email from Bread Pay (where I financed the purchase) indicating I had received a partial refund back to my account for $1404.44 minus the amount for the original shipping charge. I still had a balance of $106.92 on my account.I contacted customer support and was told and I quote: " **** *. (JHT Retail Group)Jun 24, 2025, 12:55PM CDT HI *****, That has nothing to do with return fees you were not assessed any. That is the original shipping charge to get the item delivered to you. That part is never refunded as it is paid to the vendor when we ship the item. ******* will credit the entire amount paid for the machine plus taxes. In that case, you would get a full and complete refund. We cannot refund any assembly or moving fees that may have been paid to a third party. That is exactly what you received. The entire amount of your purchase plus taxes. The original freight cost is paid to a third party and is in essence money we no longer have.**** H.E-Commerce Customer Experience Specialist ************************** / ************************* /*********** / ********************************************************* expects me to pay for shipping when the product arrived damage, and I refused delivery and it was returned.They have their product back, and all I have is a bill for $********** can this be fair business practice?All I want is the remaining $106.92 to be credited back to my Bread Pay account so it will be paid off. They picked the shipper and they can work out a shipping refund for themselves. I did not do anything wrong and should not be held financially responsible for any of this.Thank you.***** **********

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration Mr. ********** has experienced. Customer concerns are a priority, and we are committed to prompt resolution.
  
  We have reviewed ********************* complaint filed under case #********. We've acted on this matter as the processing of Mr. ************ refund was completed on our end as of June 27th. Mr. ********** will need to allow 710 business days for this change to reflect on his account.
  
  As we have addressed the issue in full, we now consider this matter resolved on our end. Thank you for the opportunity to address this concern.
  
  Best,
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech.
  

  Customer Answer

  Date: 07/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I did eventually receive a full refund including the original shipping costs.

  I had to jump through a bunch of hoops to get the proper customer service I should have received from the beginning.

  I thank the BBB for their help, it is much appreciated.
  
  Regards,
  
  ***** **********

  
  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a warranty request for my Bowflex Max ******* M16 in May 2024, during the period when ******* was being sold. I waited through the transition and then reached out to Johnson Health, who confirmed they would still honor existing warranties.The part that brokea major boltsnapped in half unexpectedly and could have caused a serious injury. Thankfully, no one was hurt, but this was a significant safety issue and made the equipment unusable.I was initially told I was one of the first ****** to submit a warranty claim during this transition and would be one of the first to receive the replacement part. Initially, I was told it would arrive within 68 weeks. When that timeframe passed, I followed up and was told to expect another delay due to supply issues.Since then, I have reached out monthly (or every other month based on the updated timeline), and Ive continued to receive the same vague response: the part is still not in stock. The last message I received from a supervisor stated that they will no longer provide an estimated ship date because they know they cannot honor it.Meanwhile, its been over a year, and my Max ******* M16 has been sitting completely useless the entire time. No other resolution has been offeredjust repeated requests for me to continue waiting. What makes this even more frustrating is that new ******* products are available for purchase and ship immediately, yet customers with valid warranty claims are being left without support.I have been more than patient throughout this process, but it has gone on far too long. I am requesting a concrete and reasonable timeline for the replacement part to be shipped or a comparable resolution such as a replacement product or a refund. I deserve a timely, fair, and safe resolution after waiting this long.

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration Mr. ********** has experienced. Customer concerns are a priority, and we are committed to prompt resolution.
  
  We have reviewed Mr. *********** complaint filed under case #********. We've acted on this matter by issuing direct written communication on July 2, 2025, offering a resolution that included a projected ship date for the required part and a commitment to provide a full unit replacement should that part not arrive as scheduled. As of today, we have not received a response or acknowledgment from Mr. ********** regarding this outreach.
  
  As we have addressed the issue in full and presented a standing resolution offer, we now consider this matter resolved on our end. However, we remain open to re-engaging should Mr. ********** wish to proceed with the proposed resolution at a later time. Thank you for the opportunity to address this concern.
  
  Best,
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech.

  Customer Answer

  Date: 07/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as it is fulfilled as stated in the response from Johnson Health. I had not sent a response yet though as I was told I needed to wait until July 24 for an update which that date has not yet come. Should there be any other issues after this date, I will reach back out. Thank you for your help. 

  Regards,
  
  ***** **********

  
  

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5th, 2025 ******* issued a recall (******) for their Bowflex 552 Dumbbells due to weight plates dislodging from the handle during use, posing an impact hazard. Per the ************************************************, this hazard has caused injuries, the US CPSC states: Johnson Health Tech Trading has received 12 reports of the plates dislodging during use with no injuries for units it sold. Nautilus received 337 reports of the plates dislodging during use for units it sold, including 111 resulting in injuries such as concussions, abrasions, broken toes or contusions. Per Bowflex's recall, for units purchased prior to April,23rd, 2024, are only offered a "prorated refund voucher to be put toward the purchase of products available on *********** and a one-year complimentary subscription to our JRNY Fitness App." but does not offer replacement of the faulty and dangerous product. The prorated refund voucher amount I was offered for the set of dumbbells I purchased (Set Serial Number ********************* was $75, and redeemable only at ***********. This is significantly less than the $389 that I paid for the dumbbells and significantly less than $429 price for a replacement set on ***********. ******* has sold faulty and dangerous dumbbells and now seeks to profit from it by directing their customers to return their dumbbells only to have to purchase for near full retail price again. Bowflex should be required to replace all faulty sets of dumbbells with corrected units or refund the full purchase price, in cash

  Business Response

  Date: 06/13/2025

  A statement from Johnson Health Tech Trading, regarding the BowFlex 552 & 1090 Dumbbell recall announced on Thursday, June 5, 2025.
  
  
  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  
  Heres what we are doing and why we are doing it:
  
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from this company 2/20/2021 (adjustable dumbbells for our home gym). I recently received notification of a safety recall on this product, posing a safety hazard with use. The company did not offer a replacement or cost-effective solution to address the safety concern; they offered a prorated coupon to their company to purchase additional products instead. Due to the nature of this being a safety recall, it seems a tangible solution should be presented by the company, separate from just a "prorated" coupon to purchase more product from them without directly addressing the safety issue itself.

  Business Response

  Date: 06/13/2025

  A statement from Johnson Health Tech Trading, regarding the BowFlex 552 & 1090 Dumbbell recall announced on Thursday, June 5, 2025.
  
  
  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  
  Heres what we are doing and why we are doing it:
  
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a pair of Bowflex 552 on Jan *******. On June 5, 2025 I received an email that there is a recall on the dumbbells and to contact customer service for a claim. I tried calling on Friday June 7, and after staying on hold for 4 hrs, the call ended. I called today June 11, and after 1 hr the *** initiated a claim. He added my information for the claim ( serial number etc) and after completing it, he was telling me that I would be getting a voucher for 125$. I was asking if I have the option to get a full refund or what are the available options, but the call got disconnected. I didnt receive a call back or an email. In fact, I got an automated email w the claim information, and realized he entered my serial number incorrectly even though I had sent him a picture of my serial number and also read it to him on the phone. This is poor customer service. Also, if its a recall, shouldnt it at least be ***laced? I paid around 500$ for my items , so giving me a voucher for something thats a recall and their problem is unacceptable. I dont even want to own or work w this company, and want a full refund. Im currently on hold for over an hour again to speak with a *** to notify them of the error the last *** entered. ******** customer service

  Business Response

  Date: 06/13/2025

  A statement from Johnson Health Tech Trading, regarding the BowFlex 552 & 1090 Dumbbell recall announced on Thursday, June 5, 2025.
  
  
  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  
  Heres what we are doing and why we are doing it:
  
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.