We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tractor Dealers

Service Motor Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Dealers.

Complaints

This profile includes complaints for Service Motor Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Service Motor Company has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Began 08/01/2024 and is on going. We were charged $6408.47 for unsatisfactory service as well as additional problems/damage. After stopping payment and contacting the company, we were told they would fix it if we paid additional charges. This led to scrutinizing the bill and discovering numerous charges that were not ok'd, charges that were grossly more than they quoted, and charges that were removed and added else where, all very concerning. We told them we would pay for the work that was actually completed as well as returning all incorrect parts that they installed. They then called and threatened us with collections and ligation, and well as personal affronts. I told them to do what they needed and I would do the same.

      Business Response

      Date: 03/14/2025

      On Tuesday 3/11, We called the customer, since they okd the repairs on the unit and was spoke to in detail on the repairs.  He was pleasant and said he cant speak to the unit anymore. We need to discuss anything related to the repair with *****. ***** did not start getting involved until the bill was due.  She said she will give the driver a check when the unit was dropped off.  She gave the driver a check and then cancelled the check immediately.  We had excellent communication with the original customer and the repairs we completed were all okd to do. We have documentation on 32 different conversations regarding the work needed, work approved and dollar amounts approved.  The work was completed in good faith.   ***** said the unit is not completely fixed.  However, the original customer refused the additional repairs leaking oil out of drive motor chain case and we gave two options to repair the exhaust, the customer chose the less expensive route.  Leaving the exhaust altered from *** specs.   The unit came in with a electric fuel pump which again is an altered repair, the *** parts are not available.  To get the unit to run like original was not realistic and this was communicated to the customer. There were no unnecessary parts put on the machine, all parts were needed to get the machine to run.  We did tell ***** we were very disappointed in her and could not believe she cancelled the check after giving her word.  During her conversation she back tracked and crossed stories from what she originally said in the conversation multiple times.  At this point we need payment for services rendered and will leave the bill on our open account status and send to collections if the customer does not make good on their cancelled check.  

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 12 2023, I purchased a Kubota b2301 compact tractor, loader, pallet forks, snowblower with a quick hitch, and a ballast box. I found numerous issues and wrote ****** customer ********************** regarding the issues and sent photographs. Date Created:6/24/2023, Case Reference #:01204587, Subject:rust, paint, And other concerns and questionsIn. Customer ********************** sent me the warranty coverages dates and told me to have the dealer address the issues including the surface rust issues and hood. I took my Kubota to the dealer, however the dealer and potentially even ****** refuse to fix the surface rust issues and hood even though it was still under the warranty period. Most recently, while using my snowblower for the first time on this tractor, the entire *** shaft became airborne and shot out from underneath the tractor like a boomerang. It appears that this issue was caused by some of the hardware either not being tightened correctly or missing nuts. Service Motors did replace the *** shaft and had to fix the mid-mount ***. I have still not assessed what, if any, damage the flying *** shaft may have caused underneath the tractor. I am now concerned I will have more issues with the mid-mount *** and the quick hitch. I am requesting that ****** and Service motors corrects the above concerns or replace the tractor and other damage or defective parts with a new one.

      Business Response

      Date: 02/02/2024

      We are working with the customer.  The pto issue has been addressed by our service department.  The customer has used the snowblower after it was addressed by our service department.  We have discussed options with the customer on the paint issue.  He will let us know once he returns from vacation

    Service Motor Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.