Complaints

This profile includes complaints for Asher Lasting Exteriors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Asher Lasting Exteriors

  2309 W Cameron St Eau Claire, WI 54703-4804

  
• 

  Asher Lasting Exteriors

  9432 State Road 16 Onalaska, WI 54650-8696

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are elderly homeowners who are being harassed by a company that has performed no work, provided no products, and have no lien rights. We signed a contract on 2/14/2023 to have heated gutters and gutter guards installed in the spring during one of the weirdest ******* we have experienced. We had frequent snowfalls, ringing several feet of snow, and frequent rainfalls in between, creating ice dam issues and water running down interior walls.This company salesperson spent 2 hours in our home, the extent of this companys efforts to resolve this issue. WE signed a contract, putting the 50% down payment expected on our charge card. It as our problems worsened and we didnt have gutters where the damage was, and snow and ice removed from our roof, it was apparent their product would not solved the construction issue we had, so we cancelled the contract within 3 weeks, and had the charge removed from our **** of America statement. Keep in mind, it stated that the contract figure was only an. Estimate, and work could NOT be fine til Spring, which didnt happen until mid May. Furthermore, our contract does NOT include an agreement to their Terms and Conditions. They now are charging our credit card $3,774, saying we agreed to that up to 20% charge, , in spite of cancelling the project long before Spring, and their continual harassment via telephone and email! Again, they have NO LIEN RIGHTS, have provided nothing but a piece of paper, and clearly are trying to bully 80 year old homeowners. It is outrageous! Their company website displays a huge showroom, warehouse, and many additional storage units, yet they profess that they had already ordered our product. It is implicitly clear with that huge facility, they have that type of product on sight. We are talking several feet of gutters we have been told comes in a roll that they cut on sight, not made to order windows, another of their products.I resent their dishonest, high pressure tactics.

  

  Business Response

  Date: 06/07/2023

  Good afternoon,

  Here are the facts on the claim submitted...

  At the request of the homeowner, a sales consultant with Asher Lasting Exteriors, met with the ***** and *********************** on February 14,2023. It was expressed that they had some covers on their gutters but they were not working properly and also had ice dam issues. Our consultant **** met with the *****'s and gave them a price on what it would cost to fix their problem. ***** and ******* entered into a contract for seamless gutters,downspouts, gutter helmet protection system and helmet heat reduction system. Both ***** and ******* signed the detail of the contract which included all pricing information and the terms and conditions of the contract.
  
  At this same time, the terms and conditions were also covered with homeowner.  Customer was informed that a 20% cancellation fee would be charged if cancelled beyond the 3-day grace ******* The terms and conditions were signed by *********************** and dated 2-14-23, the same day as the contract.
  
  On March 17th, 2023, ******************* informed our consultant, ****, via email that he wanted to cancel the order. At that time, he was informed of the cancellation fees involved.  A copy of the signed contract and signed terms and conditions were provided to customer.
  
  Our company has made multiple efforts to work with the customer on this project. The customer has not been responding to calls from the owner or consultant to discuss project options and cancellation fees. 
  
  At this time, a refund has been issued less the cancellation fee of 20%.

  Customer Answer

  Date: 06/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please type your response here.]This is the Terms and Conditions page that WE DID NOT SIGN!  Their salesman was here for perhaps 2 hours at which time we signed a contract, but my husband cancelled a short time later because the product Asher Exteriors were to install would NOT have solved the problem.  The issue was caused by condensation, a timber frame and stick construction which exacerbated the issue, and the Asher Salesman was not familiar with.   The  2/14 contract stated that the work could not be done until April or May, and we cancelled it in the first week of March.  My husband did not sign anything, and I only signed one side, not the Terms and Conditions.
  

  They have delivered NO PRODUCT, no Asher employee has set foot on the property since, NO WORK HAS BEEN DONE, AND THEY HAVE NO LIEN RIGHTS.  THEY HAVE ONLY MADE A SALES CALL.  They are trying to take advantage of senior citizens, 80 years old, during an extremely  unusual and stressful winter.   We had heavy snow, then heavy rain, then snow, then rain, causing ice dams that needed to be steamed off.  So many residents in this area experienced the same issues we did as a result.  Adding gutters would not have helped, only made the issue worse.
  Regards,
  
  ***********************

  

  Business Response

  Date: 06/09/2023

  Good afternoon,

  Attached is the front and back of our contract, both are signed as noted previously. We go over these in length because we are ordering product specifically for their home and we not take this lightly. The conversation of cancelling the contract did not begin until March 17th, which was over a month after the contract was signed. This is well over the 3 day cancellation period. We have refunded the deposit, minus the 20% cancellation fee, as stated. Furthermore, it does not matter if our customer is 80 years old or 20 years old, we treat all contracts the same. To imply that we are taking advantage of the elderly is ridiculous. It also does not matter what the reason of the cancellation is. A contract is a contract and we maintained our end of the agreement.

  Thank you.

  

  Business Response

  Date: 06/09/2023

  Good afternoon,

  Attached is the front and back of our contract, both are signed as noted previously. We go over these in length because we are ordering product specifically for their home and we not take this lightly. The conversation of cancelling the contract did not begin until March 17th, which was over a month after the contract was signed. This is well over the 3 day cancellation period. We have refunded the deposit, minus the 20% cancellation fee, as stated. Furthermore, it does not matter if our customer is 80 years old or 20 years old, we treat all contracts the same. To imply that we are taking advantage of the elderly is ridiculous. It also does not matter what the reason of the cancellation is. A contract is a contract and we maintained our end of the agreement.

  Thank you.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mold/mildew buildup on bay window trim, Asher came out twice to insult me, and said they would call later about possible solutions of splitting the cost to repair/replace window trim. No call just ignorant comments, were made to me at my house.

  

  Business Response

  Date: 05/12/2023

  Our customer care team and operations director are scheduled to go to his home next week Wednesday, May 17th to see how we can resolve the issue.