Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a bill from mxc imaging as a responsible party for someone else. Never received services. I am not responsible for anyone else. Hospital who sent these images to mxc confirmed I was not listed a responsible party. I've called mxc several times they did not confirm they removed me as responsible party. Even after stating they are breaking hippa laws and committing fraud. I dont like being blackmailed to pay someone elses bill. They said they will turn it over to collections. I do not want this to hurt my credit.

  Business Response

  Date: 12/01/2023

  We are so sorry that ******************** is experiencing this issue. If her hospital told her she is not financially responsible, they should have also informed us.  I will be reaching out to the hospital for confirmation on who the responsible party was determined to be, and we will transfer the balance once that is confirmed.

  To expedite the process, it would be nice to know what hospital told her this.  She can call us at ************ and ask for Georgia or ****** to communicate this information.

  Sincerely,

  ***************************, Practice Director email: **********************************

   

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  1 it's not my hospital. 

  2 the complaint states shsh hospital  in ********** 

  3 before this was filed you told me guage had to call u and get my name removed. U still didnt remove it. Then i called u again ask for my account and a new bill. The account number u gave me was bogus. You never sent a bill. You told me I owed nothing under my account and name. But under guage I owed money, and u said u removed my name as responsible party! Guess u havent. Because someone dose or dose not have insurance and at some point we had the same address dose not make it legal for u to attach my name to it to ensure u get paid.
  Regards,

  4 you will have to contact secret heart and ask billing I'm not on this account and they also informed me my name is nowhere associated with this account so they did not have my name to give to u. so where did u get my name from?
  
  *******************************

  Business Response

  Date: 12/04/2023

  Our billing supervisor informed me that this was resolved, so I am reaching back out to them to get the complainant a letter stating so in writing.

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  When I receive a letter stating that my name was removed from that account and I owe nothing to ur company. depending on the kind of letter  then I may be satisfied. 
  Regards,
  
  *******************************

  Business Response

  Date: 12/04/2023

  The attached letter is also being mailed directly to the complainant. We regret that it required her reaching out through BBB to get resolution, but we bill based upon the information provided to us by the hospital. 

  In this case the hospital never notified us that they had changed the patient's billing guarantor to himself.  

  Our team has confirmed that ******************** is not responsible for the charges, and she should not be receiving any further statements or overdue notices.

  Thank you,

  ****************************, MSN,RN, OCN
  Practice Director, MXC -  Medical Xray Consultants
  ********************************** | ************** | Central Time Zone 

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]the attachment was of the original statement I sent. I need a letter stating my name was removed from that account and I will not longer be associated with any account for guage **** in the future. I also need a statement stating that I have no account with a balance due.  Which I was already told by imagine company.
  
  Regards,
  
  *******************************