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Business Profile

Fishery Consultants

St. Croix Fishing Rods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishery Consultants.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2022 I filed a warranty claim for a broken rod tip. I filled the form as required and paid $25 for shipping the rod tip back. I was told it would be September before it would be ready. At the end of September I hadnt received it so I contacted them again about it and they said it would shipped October 8th and to allow 5 days shipping. After 10 days I still hadnt gotten the tip so once again I emailed them again that I still hadnt received it. Then I got an email from whomever they used to ship it saying they couldnt deliver it because there wasnt a zip code in shipping address. Well I have the information I sent them still im my phone and the zip code is clearly there. So once again I tried to reach them on their customer support number and of course they never called back. I probably called at least 5 times through this process and never once did I get a call back which many others said was true for them in the ******** reviews. Finally I told them to at least refund my $25 if theyre not going to honor their warranty. At this point they just quit corresponding with me totally. Once I read all the reviews on ******** I knew they werent going to come through with the part or my refund. I encourage you to check the reviews out because there are dozens and more likely hundreds of complaints like mine. I did send an email to them last night telling them l was going to contact you today so Ill be interested to see if theyll respond to that. My feeling is they wont. Ive never seen a company that has worse customer service! Hopefully youll be able to put some fear in them. Im looking forward to hearing back from you!Thanks for your attention to this. Sincerely,*********************************** *************, **

    Customer Answer

    Date: 11/04/2022

    I actually got an email from St Croix this morning saying that they will be getting the part shipped out!  I guess they didnt want to deal with you!  They should have thought of that 2 months ago!
    Thank you for your quick response to my complaint!
    Sincerely,
    ****************************;

    Sent from my iPhone

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a warranty claim on or about 8/9/2022. I sent all photos and information company requested. I have tried numerous times to contact company about status of claim. They have voice prompt saying to dial 1 to keep place in line and agent will call back. I've done this 3 or 4 times and they never return call. I always have to call back and am always put on hold for extended length of time. I have been lucky enough on a couple occasions to speak to a couple individuals and both told me my claim has been processed and they would e-mail or call me back giving me tracking information for rod they were to send me under warranty. I was charged $50 on credit card to cover shipping for warrantied rod. I have still not received my new rod or ANY e-mail or phone call about status of my rod. I feel they should credit back my credit card they charged me for shipping, ship my new rod and contact me to let me know what is going on. I have not been able to speak to anyone to request this because it is close to impossible to actually speak to a person. I have been on hold on every call to them for a minimum of 20 minutes each time, sometimes longer.

    Customer Answer

    Date: 09/02/2022

    I finally got ahold of someone at St. Croix and informed them to cancel the warranty claim and credit my credit card the shipping charges which they agreed to but have yet to receive or see it on my credit card statement.

    Customer Answer

    Date: 09/06/2022

    St. Croix DID credit my credit card for shipping.  I still think it is bad policy on their part not to return my e-mails or phone calls after, on at least 3 different occasions telling me they would.

St. Croix Fishing Rods is NOT a BBB Accredited Business.

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