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Business Profile

Major Appliance Dealers

Ray's T.V. and Appliance of Fond du Lac, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* misdiagnosed my dryer that wasn't working properly. Because of the misdiagnosis, they installed parts that the dryer did not need and expect me to pay for them. They are also charging me for the diagnosis that was incorrect.

    Business Response

    Date: 08/19/2022

    The consumer has only paid for our trip and diagnosis charge of $115+tax on 6/7.   She Authorized and ok'd the 2 parts of timer, thermostat, and thorough cleaning of unit for $413.95 +tax.   We installed on 6/24/22 and returned on 7/19 to install another timer and charged the consumer $75 Labor only.   On 8/4 we made another trip Free of charge and also noticed the outlet was wired wrong which the consumer did on their own which is THEIR FAULT.   She knew once parts installed cannot return and knew we cleaned unit completely since over 20 years old used in a business!   We have Credited her the last $75+ tax and already lost 2 trip charges so only owes us for 2 parts and the cleaning of $436.72 which is PAST DUE!   She never should have moved forward fixing dryer of this age which we recommended and she authorized all service repairs.   The Timer did check faulty so YES she needed these 2 parts!!   Customers cannot decide after the fact they dont have to pay their bills and we have already lost money on trip charges.  ******* in good faith helped her with a Credit and Owes $436.72.   Contact me with any questions.   ****************************;

Ray's T.V. and Appliance of Fond du Lac, Inc. is BBB Accredited.

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