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Business Profile

Car Window Tinting

Northern Tint and Graphics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made this purchase on July 23 2022. I ordered 3 different sets of pre cut window tint for cars totalling a total of 15 windows. I received all the tints installed 13 out of the 15 but there was two that ripped while removing from clear film. I reached out to the company and was told there was nothing they could do for me saying it's my fault. After doing thirteen windows to have two windows have issues show I know what I was doing. I was requesting just a replacement but after the way they are handling this situation I just want a refund.

    Business Response

    Date: 08/08/2022

    With "standard cut" window tint kits you must first remove the excess liner as demonstrated in the instructions provided.  Failure to do so may result in ripping or tearing of the precut pattern.

    It doesn't matter if you've done 13 windows successfully without following the instructions.  It doesn't matter if you've done 500 windows successfully without following the instructions.  The ONLY way to ensure the precut patterns do not rip every time is by following the provided instructions.

    This is clearly stated on the instruction sheet sent with the item.  There are 2 sheets, one graphic sheet stating this and giving links to the video demonstration.  And another very bright orange colored page with warnings about this written in 2 different languages, along with links to the video demonstrations.

    It might also be worth adding that this customer started off by asking if he needed to buy the 2 windows that he damaged.  To which we gave a link and a discount code for him to purchase.  After that he got more demanding about receiving them for free because he's been such a great customer and managed to do 13 windows without ripping them.

    When we told him no, he would need to purchase them, he started to threaten us with the BBB as leverage.  Giving us a "deadline" to do what he wants before he reports us to the BBB and other, "more appropriate" agencies.

    We are not responsible for items that get damaged due to improper handling or installation by the customer.  We provide instructions, both written and video, and have screaming warnings on eye catching papers wrapped up with the item.  You literally have to remove the papers to get to the item.

    We have gone to great lengths to provide all the instruction needed to properly handle and install these items.  Unfortunately we can not force people to read them or follow them.

    Customer Answer

    Date: 08/08/2022

    I do not accept yhe response cause I never stated that I didn't follow instructions and further I order 15 windows all together did 13 of them the right way the other two started ripping don't see how that's my fault. For the 25 dollars Northern Tint will loose a customer and many more

  • Initial Complaint

    Date:07/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 124 dollars for a window tint from northern tint on 7/15/22. The delivery day was suppossed to be 7/22/22 and on the 24th when I still haven't received my package I reached out to the company to ask for a status update. They told me it had already been delivered. So I checked my neighboring apartments and asked my wife if there had been any package delivered to me. The answer was no. So I informed northern tint on the 25th that no such package was delivered and asked what I should do. They told me it showed delivered so nothing they would do. No refund, no replacement. I emailed back and said alright , then I will be filing a complaint through *** and through my credit card company since they are not offering to help the situation at all. I had given them money and not received a product. Thats when they started to get nastier and childish in their email responses. I finally told them I was going to be making a complaint to the BBB and filing a dispute with my credit card company to get my money back.

    Business Response

    Date: 08/08/2022

    UPS tracking shows this customers item as being delivered.  After talking with the customer he states "it's not the first time packages have been stolen here".  Customer thinks we should refund him for his package being stolen.  We suggested that since he knows items get stolen in his area that he have packages sent to a more secure location.  We can't refund people when tracking shows as delivered.  If that's how things worked every business would just be giving their stuff away for free.

    On Saturday, July 23, 2022 at 08:44:37 PM CDT, loganesmith <*********************> wrote:

    I was wondering about the status of this order.  I have yet to receive the order?

    Date: 7/24/22 8:39 AM (GMT-08:00)
    To: loganesmith <*********************>
    Subject: Re: order-41630

    Delivered July 22nd to the Front door...


    Thank you.

    Customer Answer

    Date: 08/08/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    *********************

Northern Tint and Graphics, LLC is NOT a BBB Accredited Business.

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