Complaints

This profile includes complaints for Well-Oiled Operations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Well-Oiled Operations

  10001 W Saint Martins Rd Franklin, WI 53132-2413

  
• 

  Well-Oiled Operations

  7245 S 76th St # 224 Franklin, WI 53132-9041

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $9,800 by Well-Oiled Operations (Stacy Tuschl LLC) on November 19, 2024, for a business coaching program. I canceled in writing within 24 hours due to lack of follow-up and received no contract, no onboarding, no login information, and no service whatsoever.While a refund was initially issued through ***********, the charge was re-applied in January 2025without my knowledge or consent. I discovered it months later, and since then, I have contacted the company multiple times with no resolution. Ive provided full documentation of my cancellation, proof of the charge timeline, and evidence that no services were ever delivered.The company continues to withhold $9,800, despite never fulfilling their end of the transaction. This has significantly harmed my small business both financially and emotionally.I am requesting a full refund and asking the BBB to help hold this business accountable to prevent others from going through the same experience.

  Business Response

  Date: 05/16/2025

  Here is our full response: ************************************************************************************************

  Customer Answer

  Date: 05/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Better Business Bureau:
  Yes, I joined a free webinar and scheduled a sales call. But I canceled this program in writing within 48 hoursafter receiving no login, no contract, no access, and no follow-up from my assigned coach. I had zero clarity about what I had just paid for.
  
  I own a small, family-run womens boutique and have operated honestly for 15 years. I made a quick, pressured decision. But the moment I realized I had no receipt, no contract, no support, and no service, I contacted *********** to protect my business.
  
  While *********** initially reversed the charge, Well-Oiled Operations submitted a 21-page document to fight it. The only reason they won is because I missed Capital Ones follow-up email. I believed this had already been resolved.
  
  The documents submitted to the BBB show how closely I was being trackedbut no one responded to my timely and direct cancellation request. That level of tracking isnt customer supportits damage control. And the timing of their chargeback responsefiled just before the 60-day windowfelt deeply strategic and manipulative.
  
  Their claim that I was never recharged is false. Ive attached a screenshot clearly showing the $9,800 charge posted on January 10, 2025two months after my cancellation. (Read other complaints and you will see a pattern, this is intentional.)
  
  Thank you for taking the time to read this (probably the longest thing Ive written in years). This morning Im heading to my daughters horse ******* my sons soccer practice, and a meeting with my accountantdoing my best to recover from this financial loss. As a small business owner, I would never dream of charging someone this much and delivering nothing. There was no customer care hereand certainly no coaching.
  
  Ive been in retail for 15 years. I would never charge $9,800, fail to deliver a service, and then deny a refund after a next-day cancellation. Thats not how honest business is done. 
  
  Sincerely,
  ***** *****
  
  In response to Well-Oiled Operations claims:
  Mrs. ***** signed a binding contract
  I never received a copy in my inbox, nor had a clear opportunity to review it after payment was submitted.
  
  She gained immediate access
  I did not receive login credentials or usable access. My emails confirm I was still waiting. When you pay nearly $10,000 and receive no receipt, no program launch, no contactits a red flag. I did exactly what youre supposed to do: I contacted my credit card company for protection.
  
  She canceled under 48 hours
  Correct. And it wasnt buyers remorseit was due to a total lack of service and communication.
  
  We won the chargeback
  Only because I didnt see Capital Ones follow-up email in time. The outcome was based on timingnot merit.
  
  No second charge occurred
  False. See attached screenshot showing a $9,800 Purchase Adjustment dated January 10, 2025. The charge was clearly reapplied.
  

  Business Response

  Date: 05/20/2025

  Subject: BBB Complaint Response Final Clarification and Resolution Request
  
  Dear BBB Representative,
  
  Thank you for the opportunity to provide further clarification regarding Ms. ****** follow-up response. While we remain empathetic to her personal and financial situation, it is important to separate emotional statements from the documented facts of this transaction.
  1. Immediate Access and Support Were Provided
  Ms. ****** claim that she had no contract, no login, no support is factually inaccurate. The timeline is as follows:
  November 19, 2024: Ms. ***** voluntarily enrolled, paid $9,800 in full, and signed a legally binding client agreement via DocuSign (attached for reference).
  
  November 20, 2024: She was sent a comprehensive onboarding email, including her Skool platform login details and a welcome message. Email tracking records confirm this email was opened 11 times and the access link was clicked.
  
  Her cancellation request was submitted less than 24 hours after receiving program access before she allowed time for coaching assignment or onboarding support to proceed. And again, Ms. ***** voluntarily signed a legally binding client contract acknowledging that we do not offer refunds outside of our Do-The-Work Money Back Guarantee.
  

  2. Chargeback Was Properly Reviewed and Decided by Her Bank
  Ms. ***** suggests that we prevailed in the chargeback solely because she missed a follow-up email from her bank. This is speculative and not supported by fact.
  Our team submitted the necessary documentation to *********** via ******* including her signed agreement, onboarding access logs, and communication records.
  
  Her bank reviewed the case in full and ruled in our favor based on evidence of service delivery and contract terms.
  
  The resolution occurred on February 27, 2025, well after she believed the matter to be closed.
  
  We exercised our standard merchant rights, submitted factual evidence, and did not engage in any manipulation or unethical behavior.
  

  3. No Additional Charge Was Processed
  Her claim that she was charged again on January 10, 2025 is a common misunderstanding of how chargeback reversals appear on bank statements.
  The record she is referencing is the reinstatement of the original $9,800 charge following the chargeback ruling not a new transaction.
  
  Stripe records confirm only one charge was ever processed on November 19, 2024.
  
  We are happy to provide additional documentation from ****** verifying this, and have attached a detailed transaction report for reference.
  

  4. Standard Business Communication and Documentation
  The reference to tracking is simply the use of standard *********** to log email activity and client communications, as is common practice for service-based businesses. This ensures we have an accurate history of client engagement, which is critical in disputes such as this.
  Additionally, the program was clearly marketed and sold under the following structure, as outlined in her contract and reiterated during her enrollment call (recording reviewed):
  Access to the Well-Oiled Operations Mastery Members Portal (SKOOL)
  
  Weekly LIVE group coaching sessions with Stacy and/or the *** Team
  
  Quarterly Private 25-Minute Business Reviews with a dedicated Accountability Coach
  
  Weekly touchpoints with her Accountability Coach via the Member Portal
  
  At no point did Ms. ***** participate in or request these services after initial enrollment.
  

  5. This Is a Case of Buyers Remorse, Not Non-Delivery
  

  We understand that high-level business investments can cause second thoughts. However, the contract Ms. ***** voluntarily signed clearly states that refunds are not granted for buyers remorse or early termination. The program also includes a Do the Work Guarantee requiring full participation before a refund request is considered. No participation or implementation occurred.
  

  Per Clause #3 of the contract:
  "Regardless of when either party terminates this Agreement, Client is responsible for payment in full of the Contract Amount."
  We attempted to work directly with Ms. ****** and our billing specialist, ****** sent multiple emails starting in October 2024 offering assistance to resolve the account before any escalation.
  

  Final Resolution Attempt
  Despite the current situation, we would still love to invite Ms. ***** back into the program and assign her a dedicated coach to support her in achieving the financial results she originally sought. When our systems and strategies are implemented, clients consistently report increased revenue and profitability results we still believe are possible for her.
  

  If this cannot be resolved, we will have no choice but to transfer this account to a collections agency, which may negatively impact her credit. This is our good-faith effort to avoid that outcome and reach an amicable resolution.

  Lastly, Ms. ***** references multiple emails and screenshots. We respectfully request she share those records, as we do not have them on file. Regardless, she remains legally obligated under the signed agreement for the full contract amount of $9,800.
  We respectfully request that the BBB consider this matter closed in our favor, based on the documented facts and fulfillment of all contractual obligations.
  

  T**** you for your time and consideration.

  Warm regards,
  
  *** ******
  Director of Sales
  Well-Oiled Operations
  ***********************************************************
  

  
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***** *****

   

  To the Better Business Bureau:
  I reject the business's response.
  
  I canceled in writing within 48 hours of enrollingbefore receiving any onboarding, contract, or meaningful support. I never connected with a coach after enrollment, never received usable login access, and was given no service.

  Well-Oiled Operations has my full payment of $9,800. I received nothing in return. Their threats to send me to collectionsdespite already having my moneyare disturbing and inappropriate.
  
  I am a small business owner doing my best to recover from this loss. This is not buyers remorse. This is about a lack of service and a lack of integrity. I stand by everything Ive submitted, including proof of the charge being reapplied in January after I believed the issue was resolved.
  
  I ask the BBB to keep this case open as unresolved. Ive done my part, and I hope my experience helps others make informed decisions.
  
  Sincerely,
  ***** *****

  Customer Answer

  Date: 05/20/2025

  I recently submitted my response to Well-Oiled Operations, but Id like to submit two additional screenshots to support my claim.

  • A search for emails from @************************ confirms that I never received any onboarding or service-related communications directly from the company.

  • A view of my emails from Stacy Tuschl shows only marketing contentno receipt, no onboarding instructions, no contract delivery, and no direct connection with a coach after the webinar.

  These screenshots further support my position that no service was delivered before I canceled.

  Please let me know if these can be included in my complaint file.

   

  Thank you again,

  
  ***** *****
  *****************
  ******************************
  ************

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended an online seminar on 5/5/2025 and signed up to receive a call regarding coaching services. I took a call with ****** on 5/6/2025. It was a high pressure "time sensitive" sales call. I was promised a "money back guarantee" with no other details, but I signed up for coaching. Instantly after the call I got a bad feeling, and after some research about the company I realize I was bait and switched. Sure enough, when I wrote a request to cancel on 5/7/2025, before receiving ANY services from the company, I was refused a refund. They also did not provide me with a copy of the contract that they made me sign. They charged $15,000 to my credit card and I have received ZERO services and do not want business coaching from an unethical company. Take me out of the program and refund me. I do not want to do business with this company.

  Business Response

  Date: 05/13/2025

  May 13, 2025 

  Dear Better Business Bureau and *** ********,

  Thank you for the opportunity to provide additional context and clarification regarding *** ***** ********* recent complaint.

  We take all feedback seriously and strive to operate with the highest level of transparency, integrity, and client care. In this case, we believe the situation has been misrepresented, and we want to present the full and factual timeline, along with verifiable evidence:

  1. Enrollment Process and Call Recording

  On May 6, 2025, *** ******** participated in a scheduled enrollment call with our ******************** Representative, ******. During this call, *** ******** expressed a high level of enthusiasm and readiness to move forward with the program. At no time was undue pressure applied, nor was a decision demanded without consent.

  For full transparency, we have provided the call recording via the following link:
  *************************DLMJlOCTAcHzGkYnygAAJgAAAAUkCyGvVwdOJx3lQtsBoJ22EmapKGAVDa13AAsm4dR9eBpCdvYZvcxJ8ZZJB0TwwHfSUMg8vw==?type=VIDEO&

  Passcode: 5r.MmRe^+

  As you will hear, *** ******** made the decision confidently, with no voiced objections or hesitation. The programs results-based Do the Work Money-Back Guarantee was clearly discussed, and it was explained that this is not a risk-free trial, but a structured results-oriented program.

  2. Request for Cancellation

  On May 8, 2025, we received *** ********* request to cancel. ****** responded the same day with care and professionalism, providing clarity on the agreement she entered into, and even attached the call recording to ensure transparency.

  That same day, our Director of Sales, *** ******, also personally reached out, offering to discuss her concerns directly and find a supportive path forward. Despite multiple attempts to engage and resolve the matter, we have not received any further communication from *** ********.

  

  
  

  

  

  
  

  3. Contract and Guarantee Terms

  At the time of enrollment, *** ******** signed and initialed a 6-Month legally binding agreement that was reviewed and completed electronically (attached to this email). As is standard with our DocuSign process, a copy of the signed agreement is automatically emailed upon completion. 

  Final Clarification

  At no time did our team misrepresent our program or apply high-pressure sales tactics. *** ******** made an informed and voluntary decision to enroll and sign our agreement. While we understand she is now experiencing a change of heart, this does not constitute grounds for cancellation under the terms of the agreement she agreed to.

  We remain open to further dialogue with *** ******** and have extended multiple offers to meet and discuss options. However, without further engagement from her, we are limited in the solutions we can provide.

  We respectfully ask that this case be closed in favor of Well-Oiled Operations, as we have provided verifiable evidence that no wrongdoing occurred and that all contractual terms were honored.

  If you have any questions, please do not hesitate to reach out.

  Sincerely,
  

  ***** *****
  Senior Director of Operations
  Well-Oiled Operations

  
  

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business did nothing to resolve the issue. I did not use their service and will not be taking a coaching program from a company with deceptive tactics. I do not want to do business with this company and am demanding a full refund for the amount paid for services I did not receive.
  
  Regards,
  
  ***** ********

  Business Response

  Date: 06/13/2025

  Hi *****,We understand your frustration and are sorry to hear that you feel misled.That said, our records confirm that service access was delivered immediately following your purchase. This includes automated onboarding communications and access to program materials, in accordance with our terms.While we respect your decision not to move forward with coaching, a full refund cannot be issued for a service that was made available.Weve reviewed this thoroughly, and our position on the matter stands.
  
  Regards,
  The Well-Oiled Team
  

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I did not pay $15,000 for access to a platformI paid for coaching services, as clearly outlined in the contract I signed. I have not used the platform, as I requested a cancellation and refund, which I have stated multiple times.

  
  To date, the assigned coach canceled our initial call without any notice or follow-up. There has been no attempt to reschedule, and I have not heard from them in over a month. I have received none of the contracted services and have been entirely ignored by your team throughout this process.

  
  This is a clear breach of contract. I have been met with evasiveness, misdirection, and a complete lack of accountability from Well Oiled Operations. You are currently holding $15,000 of my money and have provided absolutely nothing in return. This experience has been misleading from the start and reeks of unethical business practices.

  
  I am demanding a full refund immediately. I will escalate this further if necessary.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:04/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for what I thought was business coaching from Well-Oiled Operations after attending a call hosted by Stacy Tuschl, who is a verified business owner. However, I had a pleasant call with a woman named "****** ********, who purported to also be a business owner. I was expecting to be paired up with a coach like ****** (who doesn't exist under that name) or Stacy. I authorized the first monthly payment(of 6) for $1,997, but upon a simple LinkedIn search, I learned that the coach I was paired with has no business ownership experience, and instead, had recently joined *** as an "Account Manager". If I am paying that amount for coaching for my business, I would expect that my "coach" would not be a salesperson who is in the beginning of her career. When I requested, and then reviewed the contract(which I was urged to immediately electronically sign without having a chance to review, by "******"), I realized why. The "contract" bars you from any recourse if you have had a negative experience like I have had, including reviewing the company negatively or even filing a class action lawsuit! I sent an email and a certified letter to cancel the contract after I was able to do some research, but they've refused to refund my money. They have only offered to cancel the contract and the balance if I remove my comment on Reddit. This is why there is only mostly positive information on the internet, and why MULTIPLE small business owners like me will continue to get taken advantage of by this predatory company. They are smart. They are going after small business owners because they are typically using a business credit card to pay. Consumer protections such as 15 U.S.C. 1666i do not apply to business credit or debit cards. They are a Business Coaching Scam, according to the ************************, and I am sharing everything that I have documented with them and news outlets, in the hopes of preventing other small business owners from becoming victims.

  Business Response

  Date: 04/15/2025

  **SEE ATTACHED DOCUMENTS**

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It is untrue that I requested to cancel the contract on February 8th. Attached is the conversation that *** failed to provide you. In that email thread, on Monday, January 27th, which was 4 days after my consultation call where I was pressured to sign the contract on the spot(which includes 2 weekend days), I stated "I need to cancel this contract, or at least have some time to have my counsel review it. Can you please send me a copy? Right now we need to hire some more staff, and evaluate if we can budget for this. I definitely see the value in this, but I have to see if we can accommodate the expense."

  Note that I was not provided a copy of the contract that I electronically signed on January 23rd until February 11th, after having requested it two business days after signing it, because it had not been provided, which was a huge red flag. Since the document was provided to me to sign via Docusign, I was expecting to receive a copy immediately after signing it, which is customary. 

  The contract itself is not enforceable, as it should have been provided and I should have been made aware of anything that would involve my 1st amendment right to free speech. No NDA was discussed on my call with ******, and at the time I wouldn't have expected there to be one. If that were shown to me, I would have immediately regarded that as a red flag, and I never would have signed it. This is why they operate this way.

  Looking back, I was able to put two and two together.

  1. WOO purposely did not show me or provide the contract until I requested it multiple times, via email and certified **** mail.

  2. The contract is predatory and one-sided for a reason. They have had a history of dissatisfaction from people who they have similarly scammed, so they have written this language into their contracts. (***********************************************************************************************************) 

  3. In my recorded call with ******, the link to the contract that needed to be signed right away was provided at ****** minutes into the call, three minutes before the end of the call at ******, with no time to review.

  ***********************************************************
  
  From attachment 3:

  "[deleted]
  OP2y agoEdited 2y ago
  Last year a bunch of Staceys high profile students publicly broke ties with her and left the program. They had all been on her podcast etc before that. I guess they paid $50,000 for 6 months and it included one quarterly meeting and a ******** group where ****** shared all her designer bag purchases (no modules and no weekly coaching). During the quarterly meeting ****** got covid so just told them to coach themselves. They wanted her to make some kind of effort to do a makeup meeting or add something since they paid $50k for one weekend and she wasnt even there. She told them the terms didnt explicitly say she would be at the meeting just that they would have a meeting. Obviously people were upset about this and a bunch of people decided not to renew. Then she made a separate ******** group and only included the people who renewed and ignored everyone who decided not to re-enroll (even though there was still months left in the mastermind they paid for). She ended up giving a bunch of them refunds but they had to sign NDAs. I believe it was almost the entire group that quit and before that they had been very loyal to her doing round after round of $200k and then 2mdg. I believe she ended up giving over a million dollars in refunds."

  As far as my communications with my "coach", **** ******, *** is only providing partial snippets of conversations from their CRM, Hubspot. 
  In attachment 4, you can see the entirety of her text message to me and my response on February 13th, at which point I was beyond frustrated, having finally had a chance to review the contract I had signed, and having seen that **** had only been with WOO for four months at that point, and had a history on ******** of many job changes in (7 in 5 years). Even if she were a certified coach, what program offers that certification in less than four months? 

  At that point, the writing was on the wall. Complaints have been filed with the offices of the attorneys general in ** and WI and the BBB, along with the following entities:

  ***********************************, Trade and Consumer Protection Report #CRM:0025438
  The ************************: Report numbers: ********* & 83579843

  
  ******* *******

  Business Response

  Date: 04/16/2025

  Dear Ms. ************** style="font-size: small; font-family: "arial narrow", sans-serif;">Thank you for your continued communication and for sharing your perspective. Im writing to you in my capacity as the Senior Director of Operations at Well-Oiled Operations (WOO), where I also oversee legal compliance and client agreements - in which I can confirm are 100% enforceable in the court law.

  This message is intended to address both your contract-related concerns and the public allegations youve shared, including the Reddit-based commentary you cited in your most recent email.

  1. Contract Validity and Cancellation Timeline

  You voluntarily enrolled in our 6-month coaching program on January 23, 2025, and completed a legally binding agreement via DocuSign. That agreement included the following clauses:

  • Clause 3 Termination: Specifies that either party may terminate the contract with written notice; however, the client remains responsible for the full contract amount regardless of termination.

  • Clause 11 Do-the-Work Guarantee: Refunds are only considered after the program is fully completed and all deliverables submitted. 

  Your January 27 email requesting to "cancel this contract, or at least have some time to have my counsel review it" does not meet the threshold of a formal cancellation under Clause 3. It was interpreted, rightfully, as a request for flexibility and documentation, which our team responded to professionally.

  While you state that you never received a copy of your signed agreement, please note that DocuSign automatically sends a PDF copy to the signer's email upon execution. Additionally, I personally forwarded the signed contract on February 11, 2025.

  2. Coaching Assignment

  You were never promised coaching by ****** (our Enrollment Specialist) or Stacy (our CEO). On January 27, you were introduced to your assigned coach, **** ******, a certified full-time Accountability Coach. While you expressed concern over her employment history, her professional credentials are aligned with our coaching standards and were never misrepresented. No part of your contract or our marketing claims otherwise.

  3. Defamation and Reddit-Based Claims

  I must also directly dispute the defamatory claims you shared from an unverified Reddit thread, as well as several statements made in your formal complaints. To be clear:

  • We have never offered a $50,000 program. That price point has never existed in our product suite.

  • We do not operate a quarterly meeting cadence. Our coaching schedule is clearly outlined in our materials and never involved guaranteed CEO-led quarterly sessions.

  • Stacy Tuschl has never failed to attend a WOO-hosted event. She has been present at every live event, even while managing a company with 50+ full-time employees and a leadership team of four - who could absolutely own the events without her.

  • Facebook Groups were used solely for active clients and program-specific community support. Removal from a group was standard once a clients program term ended.

  • We have never issued $1M in refunds. Attached you will find our official P&L statements from 2022 and 2023, confirming that, once again,  this claim, too, is unequivocally false.

     

    

     

  • NDAs were never used to suppress negative feedback. In rare instances, Mutual Release Agreements have included non-disparagement clauses -- as is standard in legal settlements. They are always signed voluntarily.

  You cited the ************************ in a prior complaint, suggesting WOO is under investigation. This is categorically untrue. The *** has not filed any formal complaints, conducted any investigations, or issued any rulings related to our business. Misstating that we are the subject of an *** investigation is not only defamatory -- it may be considered libelous under Wisconsin law.

  4. Our Effort to Resolve

  Despite your non-participation in the program, and your decision to block legally authorized installment payments, we extended a Mutual Release Agreement (MRA) on February 19, 2025. This agreement would have:

  • Voided your original contract

  • Released you from the remaining $9,985 owed

  • Required only the removal of defamatory public statements that violated our terms that you legally agreed to

  You did not respond to this offer. We followed up multiple times with no resolution. As a final courtesy, we are re-extending this MRA through Friday, April 18, 2025, should you choose to settle the matter amicably.

  5. Final Notice and Next Steps

  Should you continue to make public statements that are false, misleading, or defamatory, we will pursue all available legal remedies to protect our employees, reputation, and contractual rights. While we aim for resolution over escalation, we take our legal obligations seriously and will not allow unsubstantiated rumors or online commentary to misrepresent our business or leadership.

  We ask that you formally retract any claims referencing:

  • *** involvement

  • $50K coaching offers

  • CEO absenteeism

  • Unsubstantiated refund volumes

  • Contractual misconduct

  If you would like to resolve this matter under the terms of the re-offered MRA, please reply by Friday, April 18, 2025. Otherwise, our account recovery and legal departments will proceed accordingly.

  Sincerely,
  ***** *****
  Senior Director of Operations
  Well-Oiled Operations

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will not be meeting with my legal counsel until after the holiday and they need time to review your response. They have already advised me to pursue reporting the complaint, based on the the documentation that I have provided.

   
  Regards,
  
  ******* *******

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  There was no offer, only a regurgitation of the Terms and And Conditions of an agreement that I signed that is illegal and unenforceable. Please publish this so that future victims will be able to see this.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined well oiled to gain financial freedom and success in my about to go bankrupt Small Business. I was quoted three different prices from the very beginning which was extremely odd to me. The sales person ***** basically said, after the charge was taken and I immediately questioned it, that the pricing was what it was and GUARANTEED I would make it back in a month. I have not. I was then told that since I had no way of participating in the process for two entire weeks because of my wedding and honeymoon that I wouldnt be charged the full amount. I was then charged the entire amount. The sales person is now lying and saying she never said that. They responded with cold and careless emails. Im already going under as a small business and this is how you treat someone???? I want a full refund immediately and I want to be taken out of the program immediately.

  Customer Answer

  Date: 10/01/2024

  , it was resolved. Thank you 

   

  
  

• Initial Complaint

  Date:08/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was in consideration of a coaching program to learn to hire that I called into after breaking my arm in April of 2023, worried to save my business as I work with my hands. Stacy states on the webinar that she doesn't take money from those who are not a good fit but when I called in I was assured they would "work with me" as I had just broken my arm in half and I explained to them I was unsure I would have the ability to participate as I did not know that I would end up needing 2-4 doctor appointments per day, had not agreed to or signed ANYTHING and had never logged into the Skool portal where the program took place. I read some other reviews of people finishing the program still as confused as when they started. I disputed the charges and Stacy kept charging... $2K every month as I tried to work with ***** to reverse them. The billing on 6/13/2023 was charged back to me and slipped through the cracks before I had the card closed and reissued and tokens removed for the continual charges. I even had an attorney write a demand letter but I am not in position financially to pursue it. Others need to BEWARE of this CON! I also request the interest to be refunded as well. I have not written bad reviews as yet but do not owe $2369.24 for my mistake in believing Stacy Tuschl would not take the money of those who are not fitting for her program. This is the worst kind of fraud to be wary of on the internet!

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a instagram webinar- I signed up to learn more- A salesperson contacted me and said this is a money back guarantee. This was Friday 3/22/24 - Within 24hr I realized I couldn't proceed and on Saturday I sent a text and e-mail cancelling my subscription. On Monday I was contacteds by the salesperson ****** who told me I would NOT be getting my ***** deposit back and that this was out of his hands and I would have to speak to a Manager. Later in the day I received an e-mail from *********************** who told me that I would NOT be receiving a refund and that they have a NO REFUND POLICY. It was never told to me that I could not cancel and no where does it say "no refund" The fact is i NEVER received services rendered. Nothing- not at all. They will not refund my ***** deposit for services not received. Please help me to receive my deposit - *************************- ****************** / **********

  Customer Answer

  Date: 04/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************