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Business Profile

Building Materials

Wisconsin Building Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Wisconsin Building Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wisconsin Building Supply has 11 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Door warranty

      Business Response

      Date: 01/17/2024

      In order to respond to this complaint further details will need to be provided.   Who was this purchased from? What location?  Door type? Photos? Any communication regarding this matter.

      Thank you,

      Wisconsin Building Supply

    • Initial Complaint

      Date:08/25/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #******* Product: (2) Wooden Doors Order date: 6/20/22 Product finish date: 7/11/22 Manufactured incorrectly to supplied specifications.Customer service handling the order tried placing blame on ******************* support every detail)Currently on August 25, 2022 business week ll not return emails or are phone calls on status of order. ***************************** (Company President) will not return calls or emails.***********************

    • Initial Complaint

      Date:08/01/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our contractor ordered ****** windows for our new home. The windows were delivered to the job site in February 2022. At our final walk through with the Builder on May 14th, we were advised that the screens for 17 of our large windows did not fit (****** code etched on glass for 1 window for reference: A22064210747). Two weeks later, at our builders request, a ****** representative visited our house and confirmed that the screens did not fit because they were not square. He advised that he would get new screens right away. The local building supply company (that ordered our windows - Wisconsin Building Supply) told us they were continuously checking on the status of our replacement screens. On July 7th, I contacted ****** windows directly and learned that they had no order for replacement screens. ****** and Wisconsin Building Supply told us that replacement screens would be ready in a month. We were just told today that the screens might be ready by the end of August!****** "build quality" resulted in screens that didnt fit. The screens are paid for. We should not have to wait months to receive the correct product. We were failed by ****** and Wisconsin Building Supply, and this situation should have been corrected by now.

    Wisconsin Building Supply is NOT a BBB Accredited Business.

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