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Business Profile

Building Materials

Wisconsin Building Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Reviews

This profile includes reviews for Wisconsin Building Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wisconsin Building Supply has 11 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Katie O

      Date: 09/19/2023

      Katie O

      Date: 09/19/2023

      A simple door order turned into 6 months of unreturned phone calls, excuses, lies and blaming everyone else but themselves. They fired the first guy we dealt with, and everyone else we talked to thereafter was just as incompetent, but with less personality. I understand delays but nobody there had the time to call or update us whenever there was an unexpected delay (which happend 3 times I think, I lost track). The doors sat in their warehouse for a good month after coming in, then after I called to see what was going on we waited another 6 weeks while they figured out how to paint them. Week 7, I heard nothing, so I called again: "Our trucks were 'down', it will be another 1, maybe 2 weeks before they can be painted", so I called on week 3 after hearing nothing, again, and they were finally done! The only person worth receiving the money I spent on the doors is the delivery guy, Bobby, who showed up unexpectidly because Harvey couldn't be bothered with confirming a delivery time. Not only did Bobby wait until I returned home from dropping my kids off at school, but he delivered the doors in the rain. Shout out to Bobby; give that guy a raise. Best part: we had to calculate the correct amount for the paint and paint labor refund for them. They couldn't even figure that out- I'm sure they'll blame that on the guy they fired though like everything else.

      Wisconsin Building Supply

      Date: 09/20/2023

      Thank you for the feedback and our apologies the customer experience did not meet your expectations.    As a distributor, we are at the mercy of the manufacturer and finisher and often times do not control extended lead times.  There was miscommunication the responsible party for painting the door and sourced an alternative suppliers.   It is our understanding that this issue has been resolved for a credit in the amount of $750 was issued which provided doors finished at no charge.

      ***** is a phenomenal associate and we appreciate the kind words.

       

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