Cell Phone Supplies
CellcomThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Cellcom's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromZachary W
Date: 06/30/2025
1 starZachary W
Date: 06/30/2025
After being with Cellcom for 10 years, it seems they no longer care about their customers. Their cell service was out for two weeks and I lost hundreds of dollars and instead of doing their best to talk with me and help with compensation they said I missed the date to "double my downtime" what they mean is I missed out on getting my bill paid for in full and they are only giving me a slight discount. I called them before they knew what discounts were being made, and they said they would get back to me. The text they sent was vague, and they knew that most people wouldn't take advantage of a vague text. Additionally, they will not escalate any additional complaints. After 10 years of being with a service, you think they would at least give me the courtesy of paying my bill in full. Everyone I spoke to about this outage lost more than just two weeks of a bill; they lost money, time with family, and emotional distress. After that, the best they can offer is half of my bill. It's just the kind of thing that makes you second-guess a company's integrity.Cellcom
Date: 07/03/2025
We appreciate you allowing us the opportunity to speak with you today, 7/3/2025. If you have further questions, please contact our Customer Care department at 1-800-236-0055 during our normal business hours. Thank you.Review fromTanya B
Date: 06/24/2025
1 starTanya B
Date: 06/24/2025
Terrible !!! Without phone service for over 20 days! Had no choice but to leave the company due to them breaking my contract with them! They stated no refund will be given to me due to me leaving!!! After going to local store and them still not being able to get my phones working! This is terrible I have been with Cellcom for over 20 years and they won't refund me for their service!!!!! How can they get away with not refunding people!Cellcom
Date: 06/27/2025
We appreciate you allowing us the opportunity to speak with you on 06/24/2025 regarding this matter. We attempted to reach out again to aid in any clarification that may be needed on 06/27/2025. If you have further questions, please contact our Customer Care department at 1-800-236-0055 during our normal business hours. Thank you.Review fromCRYSTAL B
Date: 06/19/2025
1 starCRYSTAL B
Date: 06/19/2025
I HAD TO LEAVE A STAR BUT ABSOLUTRLY SHOULD BE ZERO STARS!! Worst service ever!!!! They refuse to own up to there mistakes and get there stuff together. They clearly don't communicate with one another and they blame the customer for their wrong doing!! And no remorse nor reimbursement what so ever they should be shut down for good!!Cellcom
Date: 06/22/2025
We appreciate you allowing us the opportunity to speak with you on 6/19/2025 regarding this matter. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.Review fromDebra A D
Date: 06/11/2025
1 starDebra A D
Date: 06/11/2025
For nearly 20 years we had excellent service with Cellcom. In the last 8 months we have numerous call fails daily or calls that do not go through and calls not *********** not tell me to contact customer service! I have several times. They tell us we are in a live area and should have problems. Their answer is to buy a booster for about $500. They were never able to answer my 2 questions - What changed on Cellcoms part that now causes our service interruption? If I am in a live area and have had good service for many years why should I pay for a booster? Recent 2 week cyber issue with very little communication to customers regarding service restoration or if our personal information was jeopardized.Very poor all around - a 1 star is being generousCellcom
Date: 06/13/2025
We appreciate you allowing us the opportunity to speak with you on 06/13/2025 to resolve this matter. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.Review fromAlex F
Date: 06/07/2025
1 starAlex F
Date: 06/07/2025
horrible experience as a new customer, expensive, the outage that happened in 2025 was not even discounted from our bill. So unreliable and very unprepared to keep the service from hackers and IT problems. I would fire all of them if I was the CEOCellcom
Date: 06/10/2025
We appreciate you allowing us the opportunity to speak with you on 6/09/2025 to resolve this matter. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.Review fromMS R
Date: 05/19/2025
1 starMS R
Date: 05/19/2025
Cellcoms cellular service outage for six days and counting now without an expected timeline for resolution is completely unacceptable and dangerous for those who rely on cellular coverage each and every day. Cellcom is not being transparent. Cellcom wont assist customers or provide any information or details.Cellcom
Date: 06/05/2025
Dear MS ******************** understand how important consistent and reliable service is, especially to our business and residential customers, and we take all concerns seriously, including yours.
We recently experienced a significant service disruption due to a cyber incident. Since the onset, our teams have been working around the clock to restore services securely and responsibly, in full cooperation with federal and state authorities. Were pleased to share that nearly all services have now been restored for our customers, with only a few remaining functions still in the final stages of recovery.
While we regret the impact this has had, we are committed to transparency and customer support as we move forward. Weve created a dedicated resource page to provide ongoing updates and helpful information about the incident, recovery progress and customer support options. We encourage you to visit ***************************************************************************** more detailed information.
If there are specific unresolved concerns or if direct assistance is needed, we welcome the opportunity to work with you individually and ensure the matter is addressed with care. Please reach out directly to Cellcom at **************.Review fromMark M
Date: 05/17/2025
1 starMark M
Date: 05/17/2025
We have been without contracted service for four days now. This have caused a detrimental effect on our life style and livelihood. We are in a 2 year contract with them to provide phone services and they have breached this contract. We refuse to pay for services not received, and believe based upon their inability to correct the problem, our contract with them is null and void. We are seeking an alternate supplier to provide this necessary service.Cellcom
Date: 06/05/2025
We appreciate you allowing us the opportunity to speak with you on 05/22/2025 to resolve this matter. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.Review fromLisa R
Date: 01/08/2025
1 starLisa R
Date: 01/08/2025
My issue with Cellcom is their billing practices. Customer for approx 12-13 years. Went to upgrade phones for black Friday sale, and were told since we didn't have their fancy top tier plan we didn't qualify. Went down the road to different company. We started with the whole transfer of switching numbers etc, with 2 Cellcom agents trying to talk us into not leaving. Was told they didn't prorate, so I'd have to pay a whole month for only 3 days of service. OK, upset doesn't even come close to what I was!! I had a few choice words to say, told them to get everything figured out with porting our numbers so we could get on with finishing up at new company. Pay my bill when it arrived approx 2 weeks later, and even online chatting with customer service, as to why when we pay a month in advance, online shows they can pro rate charges for partial month IF YOU OWE THEM MONEY, but they cant prorate when you are only into 3 days into next billing cycle, and she made it seem like the $99.52 would be final bill, (and I have a screenshot of me stating I didn't want Cellcom to ***** me for more than the $99.52). BUT going online a week or so later, to MyCellcom account, to make sure it showed my payment went through, and showing a zero balance, wanting to just be done with them, imagine my surprise when it shows I owe another $12.70 !! WHAT?? Call back and they inform me it is a bill for surcharges and other fees,. They claim you pay a month in advance for regular service, but all these other fees, taxes etc are not paid in advance. Well being with them for so long I didn't have a bill from that long go to see what was I actually charged from the beginning. This is absolutely ridiculous to have to pay a total of $112.22 for only 3 days of service!! I have already started my campaign to get anyone I know, to get as far away from Cellcom. One of the worst companies I have ever dealt with. Seems a bit shady with how they do business!Cellcom
Date: 01/13/2025
We appreciate you allowing us the opportunity to speak with you on 1/10/24. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.Review fromHeidi R
Date: 07/11/2024
1 starHeidi R
Date: 07/11/2024
Expressing my concern with cellcom in plover wisconsin. We switched our cell services to another company and were advised once we port over to the new company our billing will stop. We were advised this from multiple people in this location. After switching carriers we were told can use the lines through the end of the billing cycle. We are no longer with this company and only want to pay for the time we have been a customer. Cellcom wants to charge an extra two weeks that we are not with this company to the end of the billing cycle. This is unfair practice. I will never do business with this company again.Cellcom
Date: 07/15/2024
We appreciate you allowing us the opportunity to speak with you on 7/12/24 to resolve this matter. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.Review fromJeff S
Date: 06/22/2024
1 starJeff S
Date: 06/22/2024
Was a loyal customer for over 20 years. Cell reception kept declining to the point I would get 1 bar or SOS when not in a city. Tried all their suggestions including cell booster with no improvement in performance. Had several security cameras at home that ran off cell single and most of time would not have a single so were useless. When I decided to switch they told me my final bill would just be surcharge and taxes/fees. I got billed an entire month plus all the additional charges on that final bill. Also I had auto pay with them. I stopped it before my final bill because I wanted to review the final bill before I paid it. We had 7 lines and since I stopped auto pay before the final bill they billed me $10 per line for a total of $70 because I stopped the auto pay. Final bill was $674.34Cellcom
Date: 06/27/2024
We appreciate you allowing us the opportunity to speak with you on 6/25/24 to resolve this matter. If you have further questions, please contact our ************************ at ************** during our normal business hours. Thank you.
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