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Business Profile

Freight Forwarding

Schneider

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a Full Truckload Box Truck with a lift gate to transport Audio Equipment from CA to IN. Paying for this service is significantly more than a shared truck or **************************** When the truck arrived, they had to lift my boxes over a box at the back of the truck that the driver stated was not mine. Unfortunately I did not get a picture to prove this though as I was bringing the my boxes into my home. I requested Schneider do a trace on the path of the truck as it went from OK to ************, **, then to *********, IN. This is five hours one way out of the truckers way. From a efficiency or logistics standpoint this makes no sense, except to drop off or pick up other loads. Schneider contacted the company they outsourced too and they stated the driver lived in ************, so stopped there, then came down to my location. They outsourced to **************** USDOT ******* located in ************, **. As the customer I shouldn't have to ensure my service that I paid for is done properly and prove as well.

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with Schneider national carriers, I do not have a contract with *************************************** they did not provide me with the original contract as I requested. Reason why I was late to file this complaint is because I was unaware and I just found out this year that something wasnt right after an attempt to purchase a new Semi-truck otherwise I would have still be completely unaware

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was let go one Wednesday July 26th. I wasn't given reasonable accommodations for my disabilities. I wasn't given progressive action so I didn't know I was going to lose my job. I want compensation for the mental and emotional turmoil and loss off my quality of life.

  • Initial Complaint

    Date:03/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Theyre a scam. We booked a few loads with them in the past. All of their required detention or TONU because they had issues. They never responded to my emails regarding detention or TONUs. The last one was booked last week. They put in the wrong dates in the shipment details. We dispatch the driver to PU the load. But he found out that shipper was closed and its not a 24hr facility as it was showing in the rate con and the load details. We called and reported the issue. They said they had the wrong dates and removed us from the load. We requested **** Ordered Not Used charges to compensate for the time and the empty miles wasted. But just kept ignoring my emails. Like I said earlier, this is not the first time they done this to us. It happened many time before. Theyre the only broker that we worked with so far that ripped us off like this. And all the loads that we booked with them so far had issues and we had to pay the price for those problems by either having the drivers wait for hours without detention or sending a driver to pick up a load that would be removed later.

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam and fraudulent. We booked shipments of freight with them as our third party for a few months. When you pay for shipments via their website "CHASE Payment Processor" it double charges you then you do NOT get refunded unless you call them over and over. Calling them is an obstacle as well - good luck getting anyone to answer. *********************** was our rep - we aren't even sure if he is a real person because he never communicates, never answers the phone - will occasionally reply to an email (again - could be anyone). They always come back charging accessorials AFTER you have prepaid for shipments. Our rep kept changing our freight class code, NFMC numbers to use for shipments causing us to be hit with accessorials - shouldn't the employee that causes these be held responsible? We have a pending credit (because we will NEVER book shipments with them again. ***********************, "Associate General Counsel" - regular mails us a FiNAL DEMAND LETTER saying we owe them - like what ? No supporting docs, nothing? Letter is typed and signed 12/05/2022 - we received it on 12/13/2022 with a threat of responding by 12/15/2022 or he will attempt to collect. We contact their *************** on 12/13/2022, we call - sent to voicemail, we email Accounting responds back hours later they are looking into it. We call again on 12/14, voicemail then emailed - auto reply back they are out until 12/15/2022. On 12/15/2022 - Accounting email response to us is "Hello, Our internal contacts have reviewed your feedback and still stand by the charges being valid and owed." Who is internal contacts? Where are docs supporting this bogus demand. I highly discourage anyone from doing business with this alleged company. They owe us our credits and more!

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. 07 SCHNEIDER NATIONAL CARRIERS I ****** $4,350.00Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  • Initial Complaint

    Date:08/04/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertise that they need CDL drivers but when I applied all they did was make excuses and delay and delay the whole process. This company is really good at doing this. They need to be given notice that this is not a very good business practice.

Schneider is NOT a BBB Accredited Business.

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