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Business Profile

Internet Providers

Bug Tussel Wireless

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed 310$ for a router I had of theirs. I was told I would be refunded my money of which I keep getting told they need to contact their supervisor and accounting. They will call me back tomorrow. I never get a call back. My call logs date back to November 14th, no incoming calls from them at all.

    Business Response

    Date: 03/10/2025

     The original refund check was mailed to the incorret billing address. A new check was issued and our records show it to have been cashed.

    Customer Answer

    Date: 03/11/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged monthly for bridge equipment rental even though it was disconnected. I was charged for service from Dec 1, 2022 to Dec. 6, 2022 when I didn't have service. I was reconnected on Dec. 6, 2022.I was charged for a service call because the installer put a bridge on the neighbor's grain leg, without consulting me as to the appropriateness of the site. There were several other places it could have been installed that did not require a special trip from a certified climbing technician. The site did not work properly, but I was told that was my problem. I was given no choice over the site, nor had I any control over the electrical outlet in question, since it belonged to my neighbor. Later, it was found that I have good service at a spot in my lawn that did not require that bridge.My neighbor, *********************, worked with the technician to find a better spot and move the equipment so I no longer needed the bridge. He can be reached at ************ to confirm.I am seeking a credit of $171.64 which includes $54.34 for the bridge rental (which would also be taken off future ********), $11.80 for 5 days of service I didn't receive, and $105.50 for the silo climb that shouldn't have happened. I did contact customer service for this a couple of times, but the supervisor would not return my calls and the people I talked to said they didn't have authority to change anything.

    Business Response

    Date: 02/22/2023

    Account was credited $171.64 to correct billing and a voicemail left to the customer.

    Customer Answer

    Date: 02/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Bug Tussel Wireless is NOT a BBB Accredited Business.

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