Complaints

This profile includes complaints for Broadway Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Broadway Automotive

  1010 S Military Ave Green Bay, WI 54304-2117

• 

  Broadway Automotive

  2700 S Ashland Ave Green Bay, WI 54304-5303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2016 **** F-150 in for some basic maintenance and to update my Sync screen. When I dropped the truck off the screen was in perfect working condition. I went to pick up my truck after the services were completed and my screen was completely black and would not work, neither would the radio. Broadway **** told me they could fix the screen for 900-**** dollars. I explained to management several times that they caused the issue, which they even admitted, offering me 25% off the **** dollar repair cost. The management and I went back and forth emailing for months until I decided to buy the piece and fix it myself. The piece costed $315.35 and I put it in myself. I would like to be refunded the approximately 200$ I paid for the services and also given 315 dollars for the part I had to buy, that they broke.

  Business Response

  Date: 08/07/2023

  I talked with the guest and will be reimbursing him for the screen that we broke.

   

  *****************************

  General Manager

  Broadway Automotive

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, May 31st, I brought my vehicle to Broadway ************ for a second opinion on a transmission issue. Specifically, the transmission was producing a humming noise starting around 20mph and would become louder as the speed increased. I clearly communicated that the purpose of my visit was to have the transmission issue inspected.On June 1st, 2023, I received a phone call from a Broadway ************ representative, *******, who informed me that their technician had inspected my vehicle and determined that the issue was not the transmission, but rather an axle shaft problem. Additionally, they claimed that the timing belt was wearing into the cover and needed to be replaced, along with the water pump.I expressed my concern and asked for confirmation since another mechanic had previously indicated that the issue was indeed the transmission. ******* then consulted the technician, who explicitly stated, "No, it's not the transmission."The afternoon of June 7th, I came to pick up my vehicle and took it for a test drive. To my dismay, I discovered that it still exhibited the same exact humming noise, confirming that Broadway ************ misdiagnosed the problem and did not correct the issue. They stated that they also heard the noise, but it was only after they repaired ********. This is absolutely false and a bold face lie to cover their tracks after their mistake on the diagnosis.Broadway ************ misdiagnosed the issue with my vehicle and charged me for unnecessary repairs. My vehicle continues to exhibit the initial problem with the transmission, which they claimed was resolved.I kindly request your assistance in investigating this complaint and ensuring a fair resolution to rectify this matter caused by Broadway ************. I trust that the Better Business Bureau can help hold them accountable for their misdiagnosing of the issue with my vehicle and charging me for unnecessary repairs.

  Business Response

  Date: 06/27/2023

  I have called the guest using the phone number listed and left messages on 3 separate dates and times and have not received a response.  Please let me know how I can assist from here. 

  6/22 @ 11:42am

  6/23 @ 9:32am

  6/26 @ 10:11am

  Sincerely,

  *****************************

  General Manager

  Broadway Automotive

  Customer Answer

  Date: 06/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [ I'm not interested in having a phone conversation with this company. I attempted that and got the run around. Their last communication to me was in the form of a text message (which I have attached) when they decided to no longer speak to me about this issue. I would like a resolution in writing. ]
  
  Regards,
  
  *******************

  Business Response

  Date: 07/07/2023

  I have contacted the guest, *******************, and have resolved his concern appropriately by reimbursing him for a majority of the repairs in question. 

  Sincerely,

   

  *****************************

  General Manager

  Broadway **** and Hyundai

• Initial Complaint

  Date:05/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/23 I purchased a dodge journey from broadway with a price on my paperwork of $20,995. After getting home with the vehicle I found the mirror price tag between the seats for $19,900. I contacted broadway via email and have not recieved a response.

  Business Response

  Date: 06/01/2023

  Good morning,

  In response to *********************** complaint, please review the attached documents. Both copies signed by *********************** clearly show that the price of the vehicle purchase was $19,900. We hope this satisfies her concern. If she has any additional questions, she can reach out to me or any of my management staff.

  Thank you,

  ************************* - General Manager

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought vehicle from Broadway October 11th 2022. I had to pay 350$ for oil changed even tho they said it would be free. So then the general manager said well he would cut the price in half so I paid $150 for FREE oil changes dont know how its free when I had to pay 150$. I sent 3 hours at last oil change end of February 2023. I called last week and they said appointments are booked out till middle of June. So I cant wait that long as like I tried the first time time but did first come first serve so I was there for 3 hours plus 45 minute drive to and from Oshkosh. So at this point I am looking to get the 150$ refunded and I will just take my car to get it serviced at my mechanic as a simple oil change shouldnt have to wait a month to do.

  Business Response

  Date: 05/19/2023

  I communicated with the guest (*******) and will refund her $150 for the oil change.

   

  General Manager

  *****************************

   

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally contacted Broadway the ***** dealership as I was interested in a ***** spark. I talked to ******************** on September 15th,2022 who was very nice and put a down payment of 500$. He sent me a contract and I told him I didnt want the Lux care for $1,500 extra. He said that is fine and removed it. Then on October 1,2022 I contacted Broadway on military and put 500$ down on a Hyundai accent 2022. I received a purchase contract and was told the Lux care is a mandatory that I have to pay for it. I told them I dont want it. I was told by sales individual that it is because of inventory. Then when I went to go sign for vehicle I was told oh you have the lux care for an extra $1,500 I said I dont want it but Broadway said I HAD to buy it. I never wanted it and the sales person said its for interior exterior coverage I said thats not what the other sales manager told me it was because of inventory customers should not be forced to pay more for items they dont want along with sales individuals lieing to customers about what they receive and the reasoning behind it. I am wanting a corporate member to call me back regarding this manner. I would like to be refunded the $1,500 for the harassment of a company to lie and just charge any prices they feel. If this is not resolved with my refund I will be filing a FCC complaint for broadways business practices.

  Business Response

  Date: 03/06/2023

  Broadway has contacted ******* ***** and resolved her concern. ********************** request, Broadway Hyundai has cancelled the LuxCare warranty on her vehicle and fully refunded the amount she had paid for the product.  

  Thank you.

  Customer Answer

  Date: 03/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Karigan *****
  

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle had been experiencing engine noise on and off since January. Brought it in January, May June and July. A knock sensor was replaced on the May visit. June I wasn't charged for bringing it in. July 18 it was brought it in with the same issues. I had very little communication with the business as understandingly they were busy and short staffed. On the 22nd, we brought audio of the engine noise so the ******* could hear it. It wasn't until Monday the 25th that a employee named ***** called in the morning and asked how long it had gone on, and whether the car was ever serviced any where else. He insinuated that we were at fault, not them. Later in the afternoon we were contacted again stating that after many attempts to turn the car on and off they got the noise to occur and confirmed it was a lifter causing the noise. The 26th we got a phone call stating they'd have to charge $750 to take the engine apart to inspect, and we consented. Finally the work was completed oandn the 28th and the car is back home. I can't complain they always do an exceptional job and I trust nobody but them. My only grievances are that if they had taken us seriously the damages might not have been as bad. Also, looking at the mileage going in and out (47,821/47,823) is in accurate by over 60 miles. ******* was at a little under 3/4 full when it brought in and upon getting the car back it was under a 1/4 tank. The receipt states all lifters were replaced, and I'm glad they did. But under the parts listed as being replaced it only says a seal and 2 adjusters

  Business Response

  Date: 08/01/2022

  *****,

  My apologies we were not able to find and resolve your concern sooner. Intermittent issues can be challenging to find and properly diagnose, I have reviewed the invoice and on the left hand side of the parts list you can see that there is a quantity of 16 adjusters(lifters) that were replaced in your vehicle. 

  It was never our intention to insinuate you had any part of the failure you experienced, we were attempting to gather more information as the failure you experienced was so uncommon and hard to find. We appreciate the trust you have in our service department and sincerely appreciate you being a loyal customer. I'd like to offer to replace the gas we used while your vehicle was in being repaired and if there's anything else we can do please let me know! 

  Customer Answer

  Date: 08/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

   

  I appreciate the apology I received from *****, and look forward to doing business again with Broadway. If you want to pay for the fuel used, it was $25. Please note, that writing the correct mileage in and out would be further appreciated