Complaints

This profile includes complaints for Pella Windows & Doors of Wisconsin's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pella Windows & Doors of Wisconsin

  500 Pilgrim Way Green Bay, WI 54304-5264

  
• 

  Pella Windows & Doors of Wisconsin

  2604 Todd Dr Madison, WI 53713-2356

  
• 

  Pella Windows & Doors of Wisconsin

  670 S Westland Dr Appleton, WI 54914-8854

  
• 

  Pella Windows & Doors of Wisconsin

  19030 W Bluemound Rd Brookfield, WI 53045-6094

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $175 for warranty on windows - 2 of the 3 living room windows would not seat properly to latch. Technician came out, never went outside or tried to adjust windows - he told me to buy new latches at a cost of about $200 each - nothing wrong with the latches. Or, he suggested I grind down 2 of the 3 latches myself - again, nothing wrong with the latches - the issue is the windows have settled/shifted - the latch assemblies are in perfect condition I disputed the charge with my credit card company, provided dates of emails to Verhalen that went unanswered and the credit card company reversed the charges. Verhalen continues to not respond to my emails yet sends bills monthly that I will not pay. Next complaint is with ***************** and ***** INV SERV00025919 -

  

  Business Response

  Date: 06/20/2025

  This afternoon, I had the opportunity to speak directly with ******* regarding her experience. During our conversation, I explained that the service technician believed the visit had been a positive one and was surprised by the complaint. Based on the technician's report, he had successfully repaired one lock and provided guidance on how the remaining locks could be addressed using the same method. While on-site, the technician observed that ******* appeared willing and able to address the remaining locks and noted that she had been reviewing replacement lock options online during the visit.  
  

  However, after speaking with *******, it became clear that she was not pleased with the service provided during this visit. She expressed dissatisfaction with the experience, contrasting it with a previous visit from our service team during which she received exceptional customer service and was very pleased with the outcome. I reminded ******* of that positive experience and assured her that our goal is to consistently deliver that level of service.
  

  To resolve this matter, I informed ******* that I would credit her $175 in our system to avoid future letters from our team. Additionally, I confirmed that her credit card company had already refunded the amount in question. ******* acknowledged this resolution, and I believe the issue is now resolved to her satisfaction.
  

  Please let me know if further clarification or documentation is required. We are committed to maintaining the highest standards of service and ensuring the satisfaction of our customers.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid about $25,000 for three windows to be installed in our sunroom. The original installation was on 1/29/2025. After the windows and trim were installed, there were problems with all the windows and the trim. For paying this much money to a top of the line window company, I am extremely dissatisfied. Trim: The trim was horribly done. Large holes where they used the wrong color wood glue, gaps between window and trim, scratches and nicks all over. This issue was fixed. Double hung window #1 had parts broken upon installation. The company came back to fix this and noticed the window itself would not even open, came back and resolved that as well. The only thing still not resolved is the already chipping fiberglass of the frame. I reported the chipping fiberglass on 5/9 originally, have sent emails and phone calls since. Double hung window #2. Originally glass was not up to par per the installer, there was a residue on it that would not come off. This issue was fixed. Only unresolved issue is same as above, fiberglass chipping. Window #3- large picture window. This window was installed with a defect in the bottom right corner. They scheduled and had the window replaced by installing a new pain of glass while the frame was still in place. This led to the new window frame bowing out in the middle excessively, and now having imperfections all over the window. Looking out of the window looks like youre looking at a glitching computer screen, since the window is basically flexing. Seems very unsafe, and Im worried the window is going to break. This issue was brought to the companies attention days after installation of the new glass on 5/9. I have emailed three times and spoke to a representative twice. The last conversation was over a week ago when I was informed Id be contacted within 1-2 days. This was a huge purchase and we trusted the company name. I do not want to have to keep trying to contact the company for resolution.

  

  Business Response

  Date: 06/02/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you have experienced with our installation and product. We understand how frustrating this has been for you.  I am happy to hear that the majority of the items you mentioned have already been corrected. We stand firmly behind the quality of our installation and product, and we are committed to ensuring your satisfaction. As part of our commitment to resolving your concerns, we contacted you on Friday and have scheduled a service technician visit on June 3, 2025. During this visit, our technician will review your concerns in detail and discuss possible resolutions with you.  We appreciate your patience and understanding as we work to address these issues.  Thank you.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased many replacement window sashes and when placing and paying for my window order I stated I needed the window shoe/glides. ***** *. said they would be with my order when it was delivered. The glides were not. Upon calling and making another trip to *******, I was told to contact service. ***** would not solve our problem. I've made numerous phone calls and emails only to be told I would have to purchase the entire hinge kit for each of my windows which will add up to $800+ . This was not my error. Last week I spoke with "service", and they said they would "see what they can do for me". Still haven't heard back from them. It's seems like a privilege just to be able to speak to someone. I have windows and can't install them because of this. ***** P was VERY misleading when taking our order....I don't think I would have bought these if I was told I have to buy all new hinge kits. I just want Pella to make this right and provide the bottom hinge shoe/glide like they (***** *.) said he would do.

  

  Business Response

  Date: 05/16/2025

  Good morning!  Thank you for the email and the opportunity to address this customer's concerns.  After reviewing the information provided, we contacted the customer directly and offered to provide the parts in question at no charge to the customer.  It sounds like we did not communicate well enough what was going to be provided and based on the customer's message, we should have done a better job communicating.  I believe providing these parts at no charge is the best path to resolving this and making sure the customer has a positive experience with our company.  Thank you!

  Customer Answer

  Date: 05/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Although I haven't actually received  the parts just yet, if everything follows through, I'm sure this will be fine.

  
  Regards,
  
  **** ******

  
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month ago I called to set up a service visit on a couple of malfunctioning windows in my home. The woman looked up our home, said she would have a service person reach out, and then she took my credit card, because she said it was required to proceed. Never got a call, so I started calling them, never getting a person or a call back. I tried holding [over 2 hours]; waiting for a call back from saving my # in queue [never happened] and also using their text feature to chat with a **** I am getting nowhere! I need help. One of my 5 year old windows will not lock. This is a safety issue.

  

  Business Response

  Date: 05/06/2025

  Ms. ******,

  Thank you for the message and I am very sorry that we have put you in this position. We will get this resolved quickly and clear next steps shared with you this morning. 
  

  Thank you!

  

  Business Response

  Date: 05/06/2025

  I was able to speak with ******* this morning to apologize for this miscommunication.  I was able to find a date that works for one of our service technicians to visit her home on Monday (5/12/25) to adjust a window with a locking issue.  I provided my cell phone number to ******* and sent her an email as well so that she had someone to contact directly.  I am anticipating that we resolve her window issue on Monday.

  
  

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally signed a contract with Pella to replace windows, a front door and install a sliding door where there is currently a standard swing door.Since then windows and the front door have been installed. Some of the windows are damaged, the front door is missing the trim on the exterior, and my living room window is leaking. I also have not yet had the sliding door installed, it was previously scheduled and then rescheduled due to weather. Whenever I reach out to pella I get vague responses and promises of fixes and promises of call backs, they have yet to call back ever without me pressing the issue and so far none of the issues I raised have been addressed or replaced. They also have drawn the full balance of financing from ******** totaling $119,000. I also filed a formal complaint with them against Pella and attempted to stop future payments when I found out they had already charged the entire balance.

  

  Business Response

  Date: 11/28/2024

  Thank you for the message and we are sorry to hear about the struggles to complete this project. It is my understanding that our team was on site yesterday to address several of the open items including the exterior trim work. The patio door is scheduled to be installed on 12/10/24 which was confirmed with the homeowner. We are confident that this project will be wrapped up on 12/10/24. Again, thank you for the opportunity to respond to this complaint. 

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/3/2023 contract signed with Pella for two new front doors 5/23/23 doors installed with defective paint. We requested new doors and were ordered on 5/26/23 9/6/23 email from sales *** stating doors were in and waiting on install date 9/23/23husband emailed sales *** for an update and no response received 12/1/23 new doors arrived. there were no holes drilled on one door for hardware. Only one door installed. Doors were two different colors and paint defect again present. Contacted **** ***** for resolution 12/21/23Alex ***** to our home. Promised new upgraded doors Install date set for 2/23/2024 2/23/24new install date cancelled by Pella one week prior and moved to 4/3/2024 4/3/24new doors arrived and again had no holes drilled for hardware and a piece missing. Contacted **** *****-told new doors would be delivered 6/5/2024.6/5/24doors arrived, but wrong astragal was ordered and one door had a defect. We were promised a new door panel was ordered and correct astragal piece. Doors were functional, but very difficult to lock/unlock. 9/13/24 new door panel arrived at our home, but not installed due to no window grids and did not match the other panel. Wrong astragal sent again. Doors are now harder to lock/unlock. 9/16/24 we received no follow up from Pella emailed **** ***** on 9/16/24 asking for resolution he said they had a managers meeting on 9/17/2024 and would figure out how to truly fix this. Never contacted us. 10/4/24 followed up again with **** ***** who offered us $1,000 dollars for our inconvenience 10/8/24 we contacted **** asking for $3,000 or approximately 25% refund 10/9/24 **** ***** offered us $2,150 which we accepted 10/13/24 Email from **** ***** stating our check for $2,150 would be mailed on 10/25/24 11/15/24 Emailed **** letting him know check not received yet 11/20 email from **** ***** refusing to refund our money until we sign a release and non disparagement which was not part of the agreement on 10/9/24 (see email attached)

  

  Business Response

  Date: 11/28/2024

  Thank you for the message. Our team did reach an agreement with our customer regarding a monetary settlement. To execute this settlement, we require both parties to sign a document that outlines the details of the settlement. It seems we didnt do a good job explaining that process or the document. I did place a call to the customer asking if they would call me back to review the document and answer any questions they may have. I believe that we can review this together and they will feel much more comfortable. I can provide an update after I hear back from the customer. 

  Customer Answer

  Date: 11/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Unfortunately, Pella's explanation is deficient and unsatisfactory for several reasons:

  1. During our email settlement negotiations, Pella never disclosed that it would require anything from us (including execution of any additional agreement) as a condition to providing a partial refund. In fact, they emailed us on 10/13/24 letting us know: "[the check] will be mailed to you on 10/25" (documentation previously provided).  This was a binding agreement, and Pella cannot now withhold the partial refund while seeking additional conditions from us.  

  2.  Moreover, after not receiving the check in the mail, we had to follow up with **** ***** again on November 15th (3 weeks after the check should have been mailed) to inquire as to status.  It was only at that time that he disclosed they would "require" a settlement/release agreement. Moreover, the settlement and release agreement they provided goes beyond merely releasing Pella for this specific dispute. My husband is an attorney and is familiar with settlement negotiations, typical settlement/release agreements, and customary disclosures in these contexts.  This was more than merely poor communication on Pella's part...it was a bait and switch.  Had we known about these additional legal commitments, we would have required additional remuneration in exchange.

  3. As noted previously, this is once again another example of Pella's unwillingness to follow through, and the resulting unnecessary and unreasonable burden on us to simply hold Pella to its word and legally binding commitments. It is unfortunate that this burden is placed on us.

  All we are requesting is for Pella to honor its legally binding agreement to mail us a check for $2,150.  If Pella would like to discuss a mutually agreeable settlement/release agreement, we are open to that but we will require a renegotiation of a higher settlement amount.  

   

  

  Business Response

  Date: 12/06/2024

  Thank you for the message!  First, I apologize for this inconvenience and the extra effort you have put into this.  Our customer's experience is very important to me and it appears we fell short in communicating especially on getting this resolved.  I do want to make sure that we get this resolved for you as soon as possible. Our team is issuing a check to this afternoon and it will be put in our outgoing mail today.  Again, I am truly sorry for the length of time this has taken but I am thankful that we were still able to resolve this together.  Also, please feel free to contact me directly (I left you a voicemail with my cell phone) if you have any additional questions or concerns.  Thank you!

  Customer Answer

  Date: 12/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I installed an entry door which had two parts:; one the actual door second was a framed rectangular glass. Now, that framed is cracked. The door was installed less than 3 years ago. I contacted the company many times, and didnt hear anything from them. One of the project managers stopped by when I was not home he said there wasnt anything wrong, I sent him another picture, and then let me see if that can be replaced. That was the last time I talked to anybody from the company which was in Ictober.

  

  Business Response

  Date: 12/04/2023

  Thank you for the information and I am sorry for the troubles you are experiencing.  Would you be able to share the name or contact information of the project manager that you were working with?  I will follow up on this item and find you a resolution.  Thank you!

  

  Business Response

  Date: 12/05/2023

  I did leave a phone message for this customer a few minutes ago and I will let you know when I hear back.

• Initial Complaint

  Date:08/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible communication amongst installation and sales team. I personally had to reach out EVERY time I needed an answer bc we received not a single update. Installation team did terrible job - gouged pieces of dry wall taken out, caulk job left gobs around seems, wrong interior trim ordered, pieces of wrapping left on windows that was supposed to be removed with install, we were told installation would happen in **** weeks and it took 12 (I personally coordinated the install bc when I contacted the sales person after not hearing a whisper from her, was told that install would be 22 weeks from order date), sales manager showed up at house unannounced and then proceeded to tell me the install job looked greatour general contractor then walked her around the house and pointed out flaws only to have her rescind her initial statement and then SOLICIT our GC to repair the work the Pella team created. We had to put our other renovations on pause for 4 weeks while Pella had recovery meetings to discuss our complaints. They finally came back to the house for remediation and took care of the major problems. Our GC still had to do some drywall repair as their job was not the greatest. I contacted an area manager, ***** (I believe) looking for some type of compensation for our time and headaches and was told that we dont do that.

  

  Business Response

  Date: 09/01/2023

  Good morning!  Thank you for the opportunity to respond to this complaint.  First, I want to apologize for the length of time it took to complete this project.  After the initial installation, there were items that needed to be addressed and our team worked towards completing those items to meet the customer's expectations.  We strive to complete all projects on the initial installation date however there are times where follow up visits are required to ensure that our customers' expectations are met.  In this case, I am pleased to communicate that the project has been completed and the customer is happy with the end results.  In an email dated 7/19/2023 from the customer, the customer confirmed they were pleased with the end result - "While we are pleased with the job the second team did (very impressed with project manager and master finisher), I anticipated Pella would reach out and offer some type of compensation for the botched installation job as well as the delay we personally experienced on our own renovations." 

  After the project was completed, our sales manager did speak with the customer and declined to provide a $3,000 compensation request.

  Customer Answer

  Date: 09/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  while we are satisfied with the product itself, it does not negate the fact that we had to postpone our own renovations for 1 month while waiting for Pella to fix their multitude of mistakes. Their ads emphasize their great product AND their customer service, however, aside from the product itself, all other aspects of our interactions with Pella were completely unsatisfactory. WE had to reach out to them to speak with sales reps, WE had to coordinate initial install, WE had to follow up with them and press to get a recovery date. To simply say, well, we eventually got it right, does not let the company off the hook and excuse them for their mistakes. We have been nothing but patient throughout this process and for Pella to simply wash their hands of the TERRIBLE experience we had is unacceptable. 
  
  Regards,
  
  *******************

  Customer Answer

  Date: 09/19/2023

  I opened the link but was unsure how or where to respond. 

  I have NOT heard anything from Pella which further infuriates me. Their lack of consideration and response is insulting. As you can imagine, I am NOT satisfied with their handling of this complaint.

• Initial Complaint

  Date:06/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date contract was signed: 11/07/22 by my partner **************************Contract states: "In any regard, Pella of Wisconsin will complete installation of the Pella Products paid for by Buyer no later than 180 days from the date of Contract." As of today, 6/30/23, it has been 233 days since the contract was signed, and 157 days since the initial (partial) installation.The window installation we purchased was only partially completed. When we contacted the salesman and the contractor immediately we were told they would return to complete the job. This has not happened despite months of calls and texts from us, the buyers. Amount of money we agreed to pay over a period of 18 months: $10,571 interest-free. We have made payments each month as agreed upon with a third-party lender ********************** has made half-hearted attempts to rectify the situation, including returning one phone call every once in a while, agreeing to a date to finish the installation but never arriving or communicating with us that they will no longer be coming by that date, and saying they are too busy with new jobs to finish this one.Customer Number: ********** Customer Account: **********

  

  Business Response

  Date: 06/29/2023

  Thank you for the message and we are sorry to learn about the difficulties you are experiencing.  I would like to investigate further but was hoping you could provide a little more information regarding the remaining work.  Thank you for your time and patience throughout this process and I will look for your response.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately 9/1/22 I met with Pella salesperson and entered into a contract to have 4 upstairs windows replaced, but then he offered a better deal if I went ahead and replaced all 8 upstairs windows. The new contract was signed and dated 9/9/22 and total price was $13,000. On that same day I wrote a check, which was cashed in amount of $6,757.50. Pella thought windows would arrive in approximately mid- November. Ultimately, windows arrived later December, so I took off on December 29th expecting window install. Installers show up begin removing the window in my son's room, and find out the windows ordered do not fit. In the process of removing this window, they break the storm part of this 40 year old window, leaving only glass window with a bad seal. I admittedly was frustrated because I wasted day taking off but also because it was in the middle of winter, and they did nothing to cover up that window that already had a broken seal. I went ahead and protected window by getting plexiglass, plastic and tape.On March 8, 2023, they come back to install new windows. Installation was fine, but they did not have enough of the factory installed painted trim, so they had to send a painter back out another day. They also said it was too cold to install screens so someone would contact me to arrange for install. No one contacted me, and it has been over 2 months. I have sent 2 emails and followed up with a call to Pella. I spoke to someone who said the installation team would call me back. No response. I owe them money, and advised I would be willing to pay although I think a courtesy discount for time and money expended on securing broken window is warranted. I would like my screens installed now that the weather is warming up, because none of the upstairs windows can be opened.

  Customer Answer

  Date: 06/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  They finally installed my screens just this week.  So far I am satisfied with the product.  I still owe them money, and asked the installer to have the finance department call me so we can discuss, but so far no response.  

  
  Regards,
  
  *******************************