Reviews

Review Details

• Review fromTHEODORE J

  Date: 07/08/2025

  1 star
  Prepaid for an annual service contract for my backup generator and scheduled an appointment for service. I spent the whole day waiting for someone to show up or call and no one ever did. I called the next day, and a receptionist took my call, telling me my information would be passed along, and I would get a return call ASAP. It never happened. Now in hindsight I see numerous ****** reviews from people who had the same experience as I did.

• Review fromMark C

  Date: 06/23/2025

  5 stars
  Hac A/C disconnected from home to work on basement repair in that area. There was a mix up on schedule to reconnect A/C. Mr. Holland was able to move some things a get us reconnected before HOT weekend. Brady the tech. did a great job and all is good. Thanks

• Review fromMichael H

  Date: 06/20/2025

  2 stars

  Michael H

  Date: 06/20/2025

  We had our furnace and air conditioning purchased and installed by Mr. Holland’s a little over 2 years ago — and to be clear, I have no complaints about that part of the experience. The real issue began when we signed up for their regular maintenance plan, which we pay for monthly. Since then, it has been nothing short of chaotic and frustrating. Most of the time, we hear nothing from them. We’re left chasing them down just to get basic services scheduled. And on the rare occasion something is scheduled, it’s often canceled at the last minute due to vague “unforeseen circumstances." Trying to reschedule and get answers is a dead end — the customer service reps are only able to say they’ll “talk to a technician and call back,” which, never happens. It’s become crystal clear that paying customers like me, who are on a maintenance plan, are at the bottom of the priority list — always pushed aside for repairs. The result? No reliable cadence, no accountability, and a service that only happens if you relentlessly follow up. I think they have come out only one time since the purchase. (I DID NOT expect monthly service, but at least quarterly or biannually.) Today I called to cancel the plan out of sheer frustration, and even that was a frustrating. I was told I wouldn’t get a confirmation email — instead, someone would call me to confirm the cancellation. This kind of runaround is unacceptable. This is not just poor customer service — it’s complete disarray. If you’re considering their maintenance plan, think twice. I’m paying for a service that feels like a constant battle to receive...even though they get my payment every month! We will be seeking out another business to perform the maintenance, so that we at least we know we are getting a service in return for our payment.
  

  Mr. Holland's Home Services, LLC

  Date: 06/23/2025

  Thank you for sharing your experience with us. We sincerely apologize for the ongoing frustration and lack of follow-through youve encountered with your maintenance plan.
  
  We appreciate your acknowledgment that your installation experience was positive, but we deeply regret that our maintenance and customer service did not meet the same standard. You are right to expect better communication, especially as a valued member.
  
  We understand how disappointing it must have been to feel as though your concerns were not prioritized, and we regret that the process of canceling the plan only added to your frustration. This is not the level of service we aim to provide, and we are sharing your feedback with our leadership and service teams to improve.
  
  We respect your decision to move on and genuinely appreciate your past business. If you are open to having a direct conversation, please contact our Client Relations team at ************. We would welcome the opportunity to speak with you and make things right.

• Review fromDavid C

  Date: 01/09/2025

  1 star
  No stars would be better! A Day in the Life ! Be CAREFUL! Do not trust Holland Plumbing ! Pricing is astronomical! We needed our new well water tank hooked up. (We had the tank itself as it was provided under warranty) The new tank required the piping to be modified to fit. Mr. Hollands sent their tech out who examined the system and quoted $1833!!! ******* ******** just completed the installation for $514 including repairing a leak in our R/O system not included in the Mr. Hollands quote! 1/3 the price of Hollands! The photo shows the 3 1/2" of shinny new copper tee that needed to be installed to make the new tank fit our system! $1,833 Mr Holland ???? !!!! "Come on man!!! " ******** charged $59.00 for parts and two hours to complete the job! Oh! By the way, Mr. Holland’s cancelled our first appointment, on the morning of the appointment, stating their tech was ill, couldn’t reschedule for another week so I missed two days of work waiting on them.

• Review fromPeter S

  Date: 11/01/2024

  5 stars
  Have had nothing but good experiences.Good, knowledgeable, honest people.I trust them.

• Review fromMatthew W

  Date: 07/26/2024

  1 star

  Matthew W

  Date: 07/26/2024

  They outright lied about their yearly service package. They technician told me (and showed me) that it WOULD NOT auto renew and after call them it turns out that it was a lie. Avoid this company.
  

  Mr. Holland's Home Services, LLC

  Date: 07/29/2024

  We sincerely apologize for any confusion regarding our membership renewals and appreciate you bringing this to our attention. We understand the importance of your experience and have been trying to reach out to you. Please contact our client relations department so we can address this issue and make it right for you. Thank you for bringing this to our attention.
  

  Mr. Holland's Home Services, LLC

  Date: 07/29/2024

  We sincerely apologize for any confusion regarding our membership renewals and appreciate you bringing this to our attention. We understand the importance of your experience and have been trying to reach out to you. Please contact our client relations department so we can address this issue and make it right for you. Thank you for bringing this to our attention.

• Review fromTed L

  Date: 06/10/2024

  2 stars

  Ted L

  Date: 06/10/2024

  I called Mr. Holland's Home Services to check and possibly replace the battery on my back-up sump pump. The company said there would be a minimum charge of $89 (as I recall), and I said yes, go ahead. The tech came on Friday afternoon at 3:30 (not an emergency) with a new battery. He changed it and was finished at 4:00. For that routine service he charged $908, plus $50 tax. I had to pay before he left the house. I found later that he paid a maximum of $325 for the battery, meaning the service charge was at least $583, plus $50 tax. The invoice was a flat price, and contains no hint of how much the company charges per hour or per service call, and there is no separate charge for the battery. Neither the bill nor the website indicates where their office is located; it provides only a P.O. Box. I called to complain, but it took a week to have a conversation with a manager, who lectured me on how their charges have to cover their tech salaries and company overheads. She would not address their failure to itemize, or the question of whether the company has standard service rates. I had thought Mr. Hollands was a reputable company, but it seems to operate without transparency or accountability. If you have to call them to your house, be sure to negotiate a reasonable price before the tech begins work.
  

  Mr. Holland's Home Services, LLC

  Date: 06/11/2024

  We appreciate your feedback and apologize for any dissatisfaction with our pricing. As a company committed to transparent pricing, we offer upfront pricing and provide you with options for approval before commencing any work. This approach ensures fairness and consistency for both our clients and our company. Once a job is approved, the agreed-upon pricing remains unchanged regardless of the duration of the work. Our dispatch charge is $89.0 and includes getting a licensed professional to your location to evaluate and present you with repair options.
  
  We have attempted to contact you to ascertain a resolution that will alleviate any concerns you may have. Please get in touch with ******** in our Client *********************

• Review fromDarlene W

  Date: 08/14/2023

  5 stars

  Darlene W

  Date: 08/14/2023

  I have used Mr. Hollands services on multiple occasions. They provide great service, they are efficient and respectful of my home. NICK and his partner were no exception! They came into a bad situation and expertly repaired the broke pipes. They did so efficiently, with respect for me and my property. They explained each step . EXCELLENT JOB!
  

  Mr. Holland's Home Services, LLC

  Date: 08/15/2023

  Hi, thank you for your feedback! At ********************** Home Services, your 100% satisfaction is our goal, and its wonderful to read we hit the ***** Ill make sure **** and his partner, receive kudos for their hard work. Hope to hear from you next time you need anything Thank you, for choosing ********************** Home Services!

• Review fromJoan A

  Date: 08/04/2023

  5 stars

  Joan A

  Date: 08/04/2023

  Hunter recently gave my AC unit a tune-up. He was professional, personable and knowledgeable. My questions were responded to with clear and concise answers. I asked his opinion on a few heating/cooling matters and have complete faith that he was honest in sharing his thoughts. I'm glad that we made the decision to establish a relationship with Mr. Holland's. The staff are wonderful.
  

  Mr. Holland's Home Services, LLC

  Date: 08/15/2023

  Thank you for choosing ********************** Home Services and sharing your experience with ******! He is an incredible member of our team, and your review goes a long way! Thank you for taking the time to let us know!

• Review fromPamela A

  Date: 07/29/2023

  1 star

  Pamela A

  Date: 07/29/2023

  Mr. Holland’s Home Services ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Critical: Quality, Value Paid $8000 for a mobile home furnace and ac. Had Holland insall our last one for $5000 13 years ago. Everytime we had routine maintenance done on that unit, something was always wrong and we had to pay for a service call. It finally stopped working on the coldest day of the year. I think $8000 is outrageous, but considering it was freezing out and our water and sewer froze, I didn't have time to shop around and I think the technician took advantage of the fact that I was desperate. They did install next day, which I appreciate. However, we have had to call twice for the new ac unit. It will run for 8 or more hours just to maintain 76 degrees. The first time service came, they said it wasn't calibrated correctly and didn't have enough refrigerant. Now it's doing the same thing again! There was nothing wrong with my old unit, but they insisted that I replace both together. This unit seems to be smaller and less efficient. Meanwhile my electric bill is soaring. Unfortunately, I'm stuck with Hollands service for the life the units. I just hope I don't get a service charge for them to come out on Wednesday to look at it. It's only 7 months old. Grrrrrr.
  

  Mr. Holland's Home Services, LLC

  Date: 10/19/2023

  Thank you for taking the time to provide your feedback. Were sorry to hear that you are dissatisfied with your new system. If you have any troubles with the work we completed, you can rest assured it's under your warranty. Your business means a lot to us, and we are sorry to have left your feeling this way, so if you have additional feedback, please dont hesitate to reach out to our customer relations team.