Complaints

This profile includes complaints for Platinum Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Platinum Property Management

  1424 Schofield Ave Suite 100 Kelly, WI 54476

• 

  Platinum Property Management

  227403 Rib Mountain Dr Wausau, WI 54401-5047

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is horrible with responding. They have had zero advertisement to get our apartment rented out. We had multiple applicants that they wouldnt get back to or give us any info on. The business is bad with maintaining anything. We could never get ahold of them. They drug their feet so far to where the people applying are losing interest. We texted them. No answer. Never get a response from them and they are in no rush. When we moved in it was so desperate. After us moving out it was like oh we are getting paid either way why care? Right??? Just getting out of hand coming to the end of the month and had no one moved in. We do not want to pay the next months rent because of their mistakes dragging feet.

  Business Response

  Date: 12/09/2024

  We have received a complaint regarding the rental property at **********************************************************. Please refer to the attached documents for further details.
  The tenants signed a one-year lease from 5/24/25 to 5/31/25, but submitted a notice to vacate on 10/24/24, confirming they were fully vacated by 11/23/24. This is a breach of the lease agreement. According to the terms of the lease, tenants are responsible for rent payments until the end of the lease term or until the unit is re-rented.
  While we did receive multiple rental applications, none of the applicants qualified. The unit was listed for rent on our website the same day we received the notice of intent to vacate. I have attached the relevant documentation, including email and text communication with the tenants, for your review.
  We are actively marketing the unit in an effort to re-rent it and reduce the tenants financial responsibility. However, as they signed a legally binding lease agreement, we believe they should be held accountable for the terms outlined in the contract.
  Please let us know if you have any questions or require further information.
  Best regards,

• Initial Complaint

  Date:09/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is not right on the disposition of my security deposit. They are charging me for things in the seven years should have been done. Painting should be done every 5 years and has never been done. There maintenance came in to fix a plumbing issue under kitchen sink and my dad had to come back and fix it because it leaked. I shoveled. Clipped lawn and bushes and cleaned entry way because it was not maintained. I left the property cleaned, Carpets cleaned and everything wiped down. They are cheating me out of my whole deposit being returned.

  Business Response

  Date: 09/27/2024

  Hello,
  I hope this message finds you well. I wanted to follow up regarding the security deposit deductions and the tenant's feedback.
  Attached, you’ll find a detailed breakdown of the deductions from the security deposit, including photos and a list of all work performed. While several cleaning items were noted in the inspection, please be aware that the tenant was not charged for all of them.
  Regarding the tenant’s mention of painting, I understand their perspective, but we typically don’t repaint occupied units. As outlined in the work order and disposition letter, the tenant was only charged a minimal amount for patching nail holes and touch-up paint.
  Concerning the plumbing issue, I reviewed all submitted work orders from the tenant, and there are no records indicating concerns about plumbing issues under the kitchen sink. Had we been informed of any ongoing problems, we would have promptly addressed them.
  Additionally, we don’t have an agreement with the tenant for snow shoveling, lawn care, or cleaning of common areas. Our cleaners visit multiple times a month, and we employ a lawn care service for snow removal, lawn care, and tree trimming.
  If you have any further questions or need additional information, please let me know.
  Best regards,

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22315102, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Please type your response here.]
  
  
  
  Regards,
  
  
  
  Deann Mathisen

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22315102, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Please type your response here.]
  
  
  
  Regards,
  
  
  
  Deann Mathisen

  Business Response

  Date: 10/08/2024

  Hello,
  I hope this message finds you well.
  I have attached further details regarding the work orders submitted through the tenant's online portal, along with all invoices from the landscaping and pest control services. This documentation supports our commitment to addressing tenant requests in a timely manner.

  As we use an outside vendor for lawn care, we rely on their expertise and scheduling for additional tasks, such as shrub trimming. Please rest assured that each time this was brought to our attention, we promptly contacted the vendor to arrange for the work.

  Additionally, I’ve included our maintenance technician's notes regarding the kitchen sink. Unfortunately, we did not receive an updated maintenance request or any communication from the tenant about the ongoing issues. Had we been notified, we would have promptly dispatched a technician or plumber to address the repairs.

  Thank you for your understanding, and please let us know if you have any questions or need further information.

  Business Response

  Date: 10/15/2024

  Hello,

  Based on our previous responses, photos, and information provided regarding this matter, we do not believe any additional refund to the tenant is warranted. Our team invests significant time in conducting thorough inspections and examining each item closely. We feel that the refund issued from her security deposit and the accompanying disposition letter are fair, and we are not willing to make any adjustments.
  Thank you for your understanding.

   

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th, WPS came to the property to change out the gas meters. I let them in my apartment to turn my hot water back on, and they left half an hour or so later. Last ************************ 7th, I realized my hot water was not working. Today, August 8th, I asked the WPS worker who was here if he could help me turn it back on. After asking who I rented from, he told me that **** (I don't know if thats the property manager or someone else) told him that my hot water was NOT a priority and to get to it at ****'s convenience. I have no idea who **** is, but I have a right to hot water, and I have been paying my bills and rent. The WPS worker told me he left Platinum Properties because of their business practices and the way they treat their tenants. I can totally see why he would do that, as they have not been helpful to me and considers me having hot water "not a priority".

  Business Response

  Date: 08/16/2024

  Hello-

  We have received your complaint to BBB. I was personally never informed that *** was changing out the gas meters so I was not aware that they needed to get into each unit to relight all natural gas appliances/mechanicals. On the morning of 8/8 I was notified that the lower tenant did not have hot water, this is when I became aware of the gas meters being updated. I immediately called the *** emergency line and was told someone would meet me in 30 minutes to an hour. I arrived to the property ***** minutes later. Upon arrival, a *** employee pulled up. I knocked on the lower unit door but did not get a response so we went  to the upstairs units. I knocked on unit #2 and the door was answered, I asked if all appliances were working and if they had hot water, which they replied yes to. I then knocked on the door for unit one but did not get a response. I called both tenants in unit #1 and they said they would meet us (myself and ***) there in a few minutes. While I was waiting with ***, we went back down to the lower unit and this time the tenant answered so we entered and *** went into the basement to light the pilot on the water heater. After a few minutes, the tenants in unit #1 returned home and *** went into their unit to light their wall heater. Once all was completed, the *** employee unlocked the meter for the lower unit and I labeled them for management purposes and the job was then complete.  

   

  I am not sure where the grounds of this complaint came from stating "this is not a priority and **** will get to it at her convenience" but that is clearly inaccurate information as I made this top priority as soon as I was aware of the issue and had the issue remedied within an hour of becoming aware of the situation. 

  We also called the tenant who initiated this complaint to apologize and explain the situation but they did not answer so we left a voicemail. 

  Customer Answer

  Date: 08/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tried to rent an apartment through platinum properties. When I filled out the application at the end I had to pay a $25 00 application fee. When I talked to someone they informed me to send all my papers to the office in ****** so I did. I was then told to go through the application again and this time I was able to finish with $***** application fee. Now they have $50 ,00 and ally information. I was told that the ***** was sent back to me on 12/12/33. It has been 4 moths now and I have not received my $*****. that they said was sent out on this date They will not show me a cancelled check or anything saying that I have not received the $*****. all I get is a run around I was not able to rent the apartment but I would like my $***** back along with my personal information that I had to give to them which they said they destroyed. To this day they can't provide me proof that they even sent it out. I live only 45 minutes from them so I can't see it taking 4 and a half months to get to me. If you can and will help me with this situation I would be great full. To some people $***** is not a lot of money but for someone that is on a fixed income it is a lot of money. Thank you for your time and help.

  Business Response

  Date: 05/20/2024

  Hello-

   

  We received a complaint through your organization and would like to shed some light on what transpired on our end. 

   

  ******************* applied for an apartment that we manage, with this, we do require all prospects to fill out an application which requires a $25 application fee. She came into our office and asked for a paper application with a $25 money order. She decided not to move forward with the unit that she applied for and requested a refund of $25 for the application. ***** was sent a check for $25 which was written out and sent via mail on 12/12/23 to the address she provided. 

  Please see attachments which include photos of the check stub along with an email chain between our staff corresponding about this matter. 

   

  Thank you