We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

Kenosha News

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding the Kenosha News, my subscription for e-edition In December I was notified that my monthly subscription rate would increase from $21.99 to $30. I called to cancel my subscription. I was offered the rate of $10.99/mo and so I accepted. This was to begin 1/21/25. On 1/21/25, unable to access the paper. 1/24/25 I called customer service, because I still cannot access the edition. The woman told me she reset my account and I would be able to access the paper the next day. 1/25/25 Still unable to access 1/28/25 I called and asked to be refunded my 1/21 payment and cancel my account. The woman indicated she couldn't do that but what she could do was offer me a better rate, subsequently she got down to $2.99/mo. Amazing, from $30 to almost $3. I asked her why I would maintain a subscription that I couldn't access. She tried 5 times to help me access my account without success. I again asked for a refund but she told me she couldn't do that, I asked her if I was expected to pay for something I wasnt' receiving, she couldn't answer that but kept trying to sell me the paper at reduced price. I asked to talk to a supervisor, she couldn't do that but said she would escalate the problem. I asked when I could expect to hear from the supervisor, she had no answer, and I asked how they would respond, No answer . 1/29-2/2 sporadically able to access the paper (twice) but never heard back from a supervisor as a followup to my problem.

  • Initial Complaint

    Date:04/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kenosha News not being delivered. You call and speak to someone once in awhile. They promise a paper. None delivered. Or they tell you we are not on route. Just paid 360 due to hike and we are still having problems.

  • Initial Complaint

    Date:03/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    did not receive paper delivery on 3/10 and 3/12. called customer "service" on 3/10 (outsourced of course) and was promised delivery on 3/11. repeated calls to the outsourced nonservice number to no avail. apparently no one works in Kenosha anymore as usually get voice mail only with NO return call or resolution of delivery issues. have left repeated voice mails for a *************************** (at least 6 with no return call) and someone in classifed and another in editorial stated they emailed her. the outsourced noncustomer service people lied **** about resolving the delivery issue and today admitted no one filed a report on 3/11 but will do so today. all trust is gone. do not feel like a valued customer. have asked repeatedly for the missing newspapers and no results. not one person cares about a customer it seems. I am disgusted and outraged. calling the main number of *** Enterprises out of state results in the same voice mail only and no access to a human with the outsourced "service" number given. guess this is what passes for customer service now. pathetic!!!!!!!!

    Business Response

    Date: 03/20/2024

    During the week when the customer *********************** complaints were received Sunday, March 10th and Tuesday, March 12th, a substitute carrier was designated to fulfil deliveries to our current subscribers. I was out of the office Sunday through Wednesday of that week when the customer did not receive her papers. Upon my return and notification of the missed deliveries, appropriate actions were taken to credit the customer's account for the missed deliveries. Additionally, the two papers that were missed were dispatched to the customer's home on Thursday, March 14th to ensure customer satisfaction. 

    Customer Answer

    Date: 03/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do find, however, that the failure of ANY contact from the person (***************************) totally unacceptable and demonstrates **** that there is no concern for customer satisfaction. the outsourced customer NONservice is pathetic and even the editor that I spoke to stated complete dissatisfaction with the outsourced customer NONservice. Ido not believe this allysa person is a real person. this experience does not inspire confidence in this newspaper. it should not have taken multiple phone calls with unanswered voice mails and multiple calls to the off shore nonservice people.

    Regards,

    ***********************

  • Initial Complaint

    Date:09/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28rh I called to cancel my subscription and after waiting on hold for over 24 minutes, finally I did talk to a man who's name I could not understand after asking him 3 times.. I said I want to cancel my subscription and stop auto pay for the paper. He said that would be done and the paper was paid through August 14th. BUT August 6th they debited my debit card for another month. I did go to my bank to ask if they could reverse the transaction and was told no but I could cancel that current debit card and get another one. This is what I did and THEY are still delivering the **** paper. I know somewhere down the line they are going to try to bill me for this added time. I have sat on hold several times trying to get through to them without any success. This is no way to run a business. My thought is no one should have autopay with this company.

    Business Response

    Date: 09/27/2022

    ************** was contacted 9/21.  He was upset that after calling to cancel his paper back in July, another payment was debited from his account plus he continues to receive the Kenosha News it was never cancelled.  Per his request, his last payment of $32.00 was refunded and his subscription has been terminated.

     

    Business Response

    Date: 09/30/2022

    VIA EMAIL: *******************************************************
    Ms. *************************
    Better Business Bureau of *********
    10019 *****************************************.
    *********, ** 53214
    Re: ***************************** ID ********
    ********************,
    This letter concerns the customer complaint filed by ***************************** regarding the Kenosha News. Mr.
    ***** complains his subscription wasnt canceled as requested.
    We are sorry for any inconvenience to ************** and thank him for bringing the issue to our attention. Mr.
    Paynes subscription should have been canceled in July, but by error the subscription continued and an
    additional payment was debited from his account. The subscription has been canceled as of September 21
    and his last payment of $32.00 has been refunded. ************** has been made whole and we assume he is
    satisfied with this resolution.
    We are sorry for any inconvenience to ************** and thank him for being a loyal reader of the Kenosha
    News. Please be assured that we value our relationship with each and every subscriber. We trust this will
    resolve the matter. If you have any further questions or need any further information, please feel free to
    contact me.
    Sincerely,

Kenosha News is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.