Complaints

This profile includes complaints for KWIK TRIP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  KWIK TRIP

  1626 Oak St La Crosse, WI 54603-2308

• 

  Kwik Trip

  872 W Broadway St Winona, MN 55987-2727

• 

  Kwik Trip, Inc.

  324 Fletcher Ave Waterloo, IA 50701-2940

• 

  Kwik Trip, Inc.

  2901 Grand Ave Duluth, MN 55806-3338

• 

  KWIK TRIP

  4220 CO RD J Sheboygan, WI 53083

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please start teaching your new employees better etiquette in the central ** locations. Stopped into one of the central ** locations to get hydration items and a pack of cigarettes. I know that my id upon request needs to be checked for tobacco or alcohol purchase. That being said if you need to hold the ** after i show it to you and the birthdate is in the ****s ask permission to hold it, tell your employees not to grab it from peoples hands or claw at their hands, that is not acceptable anywhere even in law enforcement. I noticed the cashier was of a younger new workforce generation which is notorious having issues with boundaries. I'm in my mid 30s, a war vet of the war on terror and i don't appreciate having my property pretty much yanked out of my hands. We had a rule in the military keep your nasty grubby claws off other peoples stuff unless you have permission along with that do not claw or try to rip it out of peoples hands because that is theft and assault. I don't want adverse action taken against the employee because the generation they belongs to was never taught boundary rules with other people. What I want is for you to start teaching your employees adult and professional behaviors. That is all

  Business Response

  Date: 06/12/2023

  I spoke with *************************** to apologize for the grabbiness of our coworker with his ID. He also shared that due to Covid concerns he does not want our coworkers handling his products, and that they should ask him if he wants them bagged. I assured him that if tells the coworker at the register that he does not want his products handled or bagged, they should honor his request.

   

  I told ******* that I would contact the store to explain his concerns, and that even though he said he was a regular at the store in ********, **, all of the coworkers might not know him to automatically honor his wishes. I again requested that he inform the coworker at the register each time of his wishes on handling his ID and his products.

   

  I have spoken with one of the Assistant Store Leaders at the Big Lake store to relay his wishes to their entire team.

   

  I am copying the store and the District Leader on this email.

   

  Please call or email me for further assistance as necessary.

   

  Sincerely,

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a amazon gift card for 200 hundred dollars on 4/34/2023 gave it to a friend who try using it on that they and got a respond that the card was already on someone else account so was not good. Call Kwik trip and they stated they where not responsible for the card, I should call amazon since I did not buy it at amazon they weren't responsible for it but they froze the card and that kwik trip was responsible for the card so have talk to kwik trip 3 time now and they keep saying that they will get back to still no answer from kwik trip

  Business Response

  Date: 05/12/2023

  Our credit department sent ******************** five emails asking him for clear information between 4/24/23 and 5/3/23.  The only response we have received to date is bought a Amazon card from and it no Goodd!!!!!!!!!!! and 4/24/2023107550811904416200 dollars cash.  The case was auto closed in our system because we could not get a decipherable response from him.
  
  What we asked him for in the five emails was:
  1.) The exact date of the transaction.
  
  2.) The store number or physical address where the purchase was made.
  
  3.)The first six and last four digits of a card that was used for payment, if applicable.
  
  4.) The card type that was used ********************************** Express...etc).
  
  5.) The online order number, if applicable.
  
  6.) The receipt / ticket number.
  
  7.) The final purchase price.

  We would be happy to look into it further if ******************** would respond with the requested information. 

  If the card has not been redeemed, we can work to refund ********************* 

  If the card HAS been redeemed, I'm afraid that the customer will have to contact Amazon directly to discuss reimbursement.

  Thank you.
  

   

  
  

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found a broke piece of black rubber liner in a new bag of Chex Mix snack mix, "now more cheesy flavor" I bought the bag from the Kwik Trip #*** in ***********, ** on 3/29/2023. I opened the bag the following day during my lunch. Noticed immediately the taste was chemically and off, I didn't enjoy it at all. I put the bag aside only a handful eaten. Today, the 31st, I opened the bag to try it again, hoping the flavor was a fluke, dumped it out on a napkin and found a sizeable black piece of what appears to be rubber lining covered in cheese dust. It smells just like the rest of the bag and explains why the mix tasted chemically. I have a picture of the rubber piece attached. I'm bringing this to your attention for the business to adjust their quality control policies. It's be nice if I could get a refund or coupon for a different product. Not sure I'm comfortable buying the same product again anytime soon. Appreciate the help!

  Business Response

  Date: 04/10/2023

  Kwik Trip representative ****************** contacted the customer.  The guest was sent a $10 gift card for her item and the inconvenience.  She was instructed to return the product to a convenient Kwik Trip store location.  The product vendor has been contacted via e-mail to determine where they would like item sent for their review.   This is the first concern of this nature reported for this item.

  The customer relayed that she was satisfied with our response and understood that Kwik Trip does not produce the product.

   

  Customer Answer

  Date: 04/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-20-23 I purchased fuel and a car wash from Kwik Trip #****, ticket #*******, only to find that the car wash was again closed. In the past this has occurred on numerous occasions when I have purchased car washes at Kwik Trip, as the car wash has been closed for cleaning or maintenance. There has been no signage at the pumps, in front of the store, or otherwise to inform customers that they will not be able to use the service for which they have paid. Until one drives behind the store to enter the car wash does one discover that they have been sold a service that Kwik Trip is unable or unwilling to provide. They are defrauding customers in this way, which, if their books are investigated will likely display that Kwik Trip has generated substantial profits by defrauding customers who do not redeem their car wash tickets, and who drive away and lose their car wash tickets in one way or another as the result of misplacing their car wash tickets. Yes, the car wash receipt is good for thirty days, but customers wish to wash their vehicles upon purchasing that service after fueling. Again, there is no way to know that the car washes that one purchased is not available until driving around behind the store. This defrauds the customer purchasing this service regardless the reason for the service being unavailable. I intend to retain legal counsel in this matter and file a lawsuit for being defrauded by Kwik Trip unless adequate compensation is provided. As I am a 70 year old 100% disabled ******** veteran suffering cancer and other diseases from Agent Orange exposure, this fraud practice which I have been subjected to on numerous occasions at various Kwik Trip stores makes it emotionally and physically difficult and painful for me. It is difficult enough to simply leave the house to pursue running errands without being defrauded for a service for which I have paid. Yes, I did get refunded, but that is not the point. No car washes should be sold unless available.

  Business Response

  Date: 03/28/2023

  We would like to thank **************** for sharing his concerns with being unable to redeem carwash codes at the time of purchase. We can certainly understand his frustration and are happy to hear that he received a refund. 

  
  Unfortunately,at this time carwash transactions purchased at the sales register and fuel dispensers are not programmable to cease transactions when the carwash equipment is not available for use.  I have passed on to our Retail team Mr. ******* suggestion to post signs in the store and by the fueling area informing customers when the carwash equipment is not available.

  
  We thank **************** for his past patronage and hope that he will continue to visit our Kwik Trip stores.   We are mailing **************** a gift card to thank him for his suggestions as well as to compensate him for his inconvenience. 

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of Sunday, Feb.12, 2023 , I went to Kwik Trip to get my car washed and to pick up a head of lettuce. I went thru the car wash first them pulled around and parked right in front of the door at Kwik Trip store. When I got out to go inside, as I past the front left (drivers) side of my car I notice scratches on my car on the top fender above the wheel. That is right where their brush comes down when the wash starts. It hit hard enough or had something on the ****** because the start of the scratch chipped into the seal coat. From there are several hairline scratches along with several more along the side of my car consistent with the brushes from the car wash. I went inside and the person in charge came out to check and take pictures with his iPad. He then turn it in to their Corp.Headquarters in ************. After awhile ******************************* *************) called and said I needed 2 estimates which I got and sent her. The after awhile longer she called back and informed me the scratches could not have come from their car was cuz they have not had any complaints from any of their washes in the past 2 years. THAT IS NOT TRUE! I have checked your records at BBB, and there have been several complaints filed with you with them using the exact same excuses for all of them. One family had a brand new car and this happen when they got their first car wash. Something needs to be done! The damage is definately a result from their car wash. Both body shops I got estimates at did take pictures and so did the young man that was in charge that day at Kwik Trip

  Business Response

  Date: 03/21/2023

  The representative who worked with the customer is out of the office this week.  We will submit a response after ***** returns to the office and is available to provide further information. 

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]i WILL WAIT UNTIL THEY DO GIVE AN REAL RESPONSE

   
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/23/2023

  Our representative called the customer and went over the claim with her.  There were no work orders for the carwash equipment at that store and 115 vehicles went through the cash that day with no other reports of damage.  ***** let her know that we had received no other claims for this wash in the past year.  She also relayed to the customer that the damages were not consistent with the wash.  The scratches in the photos went in the opposite direction of the wash. There is no physical way the foam brushes could have caused such damage.  The customer was upset and yelled threats at our representative and would not listen.  We are sorry that ************** is upset but we are not responsible for the damage claim.
  
  Below is the March 14, 2023 letter that was sent to follow up on the telephone conversation:
  
  
  WE ARE IN RECEIPT OF YOUR ESTIMATES FOR THE ABOVE LISTED MATTER.
  
  OUR *** WASH TEAM HAS DONE A ***EFUL AND THOROUGH INVESTIGATION
  REGARDING THE DAMAGES SPECULATED TO HAVE OCCURRED TO YOUR
  KIA SORENTO, WHILE GOING THROUGH OUR AUTOMATIC *** WASH IN
  SOMERSET, **. THE SCRATCH IS NOT CONSISTENT WITH THE WASH THEY GO IN THE OPPOSITE DIRECTION OF OUR FOAM BRUSHES.  AFTER REVIEWING THE ****** THE *** WASH WAS IN PROPER WORKING ORDER, WE HAD A 115 VEHICLE THROUGH THE WASH, AND THE BRUSHES WERE FREE FROM DEBRIS.  FOR THESE REASONS, WE ARE UNABLE TO COMPENSATE YOU FOR YOUR DAMAGES.
  
  IF YOU ***RY AUTOMOBILE INSURANCE, YOU MAY WISH TO PRESENT YOUR
  DAMAGE CLAIM TO THEM. PLEASE FEEL FREE TO SHARE THIS INFORMATION
  WITH YOUR AUTO INSURANCE ***RIER.  WE APOLOGIZE FOR ANY INCONVENIENCE.
  

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear I did get upset when she accused me of lying about what happened, but I did not start yelling and threaten her in any way. I problably did raise my voice when she accused me of lying but I did not threaten her in any way. And in regards to the damage, the two body shops disagreed with her and said it is consistent with the damage and going in the correct direction for the scratches on my car.. Maybe they should have someone come and check the car in person and check with the body shop who know and do this for a living. Her response is consistent with all the other responses she has given the others that have files complaints with BBB .We have all been given the same exact line or excuse. She is wrong, this was done by their carwash. Please check other complaints filed with BBB where she gives the same lines because the are just as unhappy about this as I am.
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kwik Trip Claim #*********** I had gone to the Kwik Trip Located in ****** **. to get a carwash on 02/12/2023 After coming out of the carwash, I walked around my 2020 **** F-150 to see if it was cleaned well.As I walked around my truck i noticed substantial scratching on my tailgate that was not there before the wash.I pulled into a parking spot immediately and went inside to have the store manager come out and take a look at the damage. He told me to file a claim with Kwik Trip and they would take care of it. So I filed the claim on the spot with him. He took pictures with a tablet he had with him. He told me that Kwik Trip would contact me in a few days time. ********************* from Kwik Trip did contact me, Via phone call, and told me to get a 1 repair quote if it was under $500 and 2 quotes if it was more than $500. The quotes are both a little over $1000. I submitted them as requested. The next time she contacted me was with a phone call saying it was prior damage that they had on camera and sent that to me in an email. The photo that was sent to me was not of the scratching that was the problem in question. It was either road grime or a reflection not of the scratches. I responded with a photo submitted by me that will match the photos taken be the store manger that shows the scratching. She contacted me via email again saying not carwash damage. In each instance of contact with ********************* she keeps referencing turning into my own insurance. It is not my personal insurances responsibility to fix this. It is Kwik Trips.More pictures are available if needed from **** can also provide the emails sent from ********************* if needed.

  Business Response

  Date: 03/02/2023

  Representatives from Kwik Trip have reached out to **************** to discuss the matter further and are waiting for him to return the call. 

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Kwik Trips has not responded to me since I filed the complaint with the BBB. They have my phone number and email.
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/07/2023

  Our representative, **************, was able to speak with **************** yesterday (3/7/23).  They arrived at a compromise and Kwik Trip will provide a good will payment upon receipt of a signed release form. 

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About making a payment on there card it won't let me I would have never defaulted now it messing up my credit. Why is it so hard to pay u guys this is ridiculous I wouldn't have defaulted at all if I could just pay it now messing up my credit this is not ok I cant put my debit car on there now I lost my card so I dont know my account number to even add another form of payment im going to report this because its not fair.

  Business Response

  Date: 03/01/2023

  We would be happy to discuss ************************************** concerns regarding her credit card payments. I have sent her an email explaining that Kwik Trip does have policies in place governing the Kwik Rewards Credit card, as well as the Kwik Rewards Loyalty Card.  If a guest has an issue or concern with their credit card, we ask them to contact the Kwik Trip ***************** at ************** so they can have a conversation about the options available.  In addition, if a Kwik Trip guest no longer wants to use the Kwik Rewards Credit or ACH card, they are more than welcome to use the Base Kwik Rewards Loyalty card in order to receive the benefits that this program offers.   

  Thank you,

  ******

  
  

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I got gas at a local Kwik Trip #**** for $13.01 and yet I check my account they take out $70. The try to say its the bank but why does it only happen at Kwik Trip. It didnt happen other places I use my Debt. I want to know how its legal for a business to take my money out of account for more than what I spent at the pump. To me this is theft to take money that isnt theirs. I want this resolved at least by Monday. I want the money back that wasnt part of the purchase. I posted a copy of my transaction receipt and the bank information.

  Business Response

  Date: 02/07/2023

  *************** to your Better Business Bureau complaint concerning the debit card holds on your account when purchasing fuel at one of our stores.  To protect merchants from fraud, an authorization is sent to the bank when a debit card is swiped at a pre-pay dispenser,or when a pre-authorization for the dispenser is tendered inside the store. The preauthorization triggers a hold of funds, which then has to be reconciled with the final purchase amount.  In order to ensure that the majority of our guests are able to pump an amount of fuel that will fill their tank before the dispenser shuts off, the pre-authorization amount is set at $101.00. 
  
  When you swipe your debit card at the dispenser, or process a preauthorization for a dispenser inside the store, a pre-authorization amount is sent to your bank to verify that the bank account tied to the debit card is open, and that there are enough funds in the account to cover a purchase of fuel up to $101.00.  Once the transaction is completed, and the dispenser is shut off, that actual amount of the transaction is sent to your bank, along with a reversal of the $101.00 pre-authorization amount.  In 2008, changes were made by ***** and subsequently MasterCard, that would clear the pre-authorization reversals much faster, real time clearing, within hours was the goal.  The intent of real time clearing was to free up any holds of funds in peoples bank accounts due to pre-authorized transactions.  Unfortunately, we still see several banks in the upper mid-west not reversing the pre-authorization hold in a timely manner, in fact some of our guests have reported that their bank took up to 5 business days to reverse the preauthorization hold. 
  
  We have been making two recommendations to our guests if they want to use debit cards to purchase fuel at our stores.  First, do not use the pay at the pump feature as the preauthorization hold is present for transactions at the dispenser,because the merchant does not know how much the final transaction will be,therefore a preauthorized amount is needed.  In addition, do not use your debit card to pre-authorize a pump inside the store, as the system treats the transaction as a preauthorization and does not tender the sale until the dispenser shut off after dispensing the fuel.  This will also create a pre-authorization hold.  Our recommendation to debit card holders is to use the *** machine inside the store to remove cash from your bank account, and then pay for your fuel with cash.  Another option is to use a Kwik Rewards Payment Card or a Kwik Trip gift card for making your fuel purchases. 
  
  Second, we recommend that our guests talk to their bank and ask them why they are not clearing the pre-authorization holds in a matter of hours as is required by Visa.  The reversal of the pre-authorization holds is based solely on bank policy, and merchants like Kwik Trip have little influence when it comes to changing bank policies.  In addition, similar holds for funds on debit cards can occur if you use one to check into a hotel or pick up a rental car. You can avoid these holds by using a credit card when checking in. You can always pay the final bill with your debit card - just do so with your PIN.
  
  I hope that we have answered your questions regarding debit card holds at the dispenser.  If you should have additional questions, or would like us to talk to your bank,please feel free to contact our Controller, ********************* at ************ or via e-mail at ***********************************

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan.10,23 I took a brand new Amazon card off from kwik trips card pole. I loaded $***** on the card and took it right home and tried to redeem the card to my Amazon account and it stated already redeemed 0 balance. I called Amazon customer service and they looked up the card and stated this card had already been redeemed starting on January 7, 23. Three days before I had purchased the card. The silver had not been scratched, but very difficult to scratch. Had to use a nail file to remove the silver coating. I have pictures of the card . Amazon said the store should issue me a new card. But kwik trip will not stand behind the fraudulent card that was sold to me. It is not my fault that Kwik trip had a fraudulent card hanging on their card pole. They posed the rest of the cards to prevent this, so they believed me. So why not refund my money. They sent it to kwik trip corporate and they can see it was redeemed before I purchased the card, yet told me today that they were not going to refund my money because it had already been redeemed before. Amazon said this card belonged to a different account that mine also, beside being redeemed on the 7th of January. So when I loaded it on the 10th with ***** dollars. That person stole the money on that card or redeemed that money before I even got home that day. I should not have to be the victim in this instance. I also spoke to another person that this happened to with a **** card she got at kwik Trip and they would not replace her money. Now that is 2 fraudulent cards they have sold and didn't stand behind and refund the customer. If they won't stand behind the customer, maybe they shouldn't sell gift cards. I'm sure they must have sometime of insurance for this to recover their losses. It is not the customer that should have to lake the loss on this. How are we supposed to know a card is no good when we purchase one. The one showing card activity was done by a very good computer friend of mine when he looked the card up. But the balance was 0 when I tried to redeem it because it didn't belong to my account.

  Business Response

  Date: 01/18/2023

  We are reviewing the customer's concerns and will respond as soon as possible.

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  When I sent in original proof. The wrong files got uploaded.  These are the ones that were meant to be sent. 
  [Please type your response here.]
  
  Regards,
  
  *******************

  Business Response

  Date: 01/19/2023

  The processor, InComm Payments, verified that the card claim code AQBP2K5D9YTZ9AR was redeemed on January 10, 2023 after it was activated at our store.  It is possible that the card was linked to somebody else's Amazon account or it was scammed but we have no way of knowing because it is a third party card. 

  We are sorry that the customer is having issues with the card but it is out of our control.  If she wishes to pursue tracking the funds or request a refund she should contact Amazon.

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I 
  
  I was told by corporate kwik trip that they could find out from their Amazon vendor that they could find out what date the card was initially redeemed.  By there response saying that they saying that the card my belong to someone else makes me believe that they already know that it does and that it was redeemed prior to the 10th when I bought it. Yes it was reactivated on the 10th, but it went to the persons account that originally redeemed the card. I never received and money from this card. It had zero balance on it when I got home less than 20 minutes later. I sought out a professional hacker friend of mine to find and track the card right after I spoke to Amazon said it was redeemed to someone else.  And the one item of the cards activity proves it was first redeemed on January 7, 22. Which I'm sure you already know from your vendor. It is your responsibility to refund this card. It was sold at your store. By pulling the rest of the Amazon cards on your rack acknowledges that you believe that there was something fraudulent with the card. 
  
  *******************

• Initial Complaint

  Date:11/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a account with the Kwik Trip Rewards. And Our account was close by them. The Problem we were having was from over 6 months that our checking account was found of FRAUD of another person using our account. We reopen a new checking account and we were told my Kwik Trip ************ that after 1-2 years to reapply for a account with them. This is totally unfair as we did clear up things and also willing to work with them and they will give us a run around of new story's. once more we are asking your help in this matter as there people ( different callers ) keeps give a new story.

  Business Response

  Date: 11/28/2022

  I have forwarded this concern to our Credit Dept.  We will file a response as soon as possible.