Complaints

This profile includes complaints for Dahl Automotive La Crosse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dahl Automotive La Crosse, Inc.

  La Crosse, WI 54601-4409

• 

  Dahl Automotive La Crosse, Inc.

  711 3rd St S La Crosse, WI 54601-4461

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my car in to **** through workforce connection got my radiator and inner cooler replaced, they took my intake shutters off my car and didn't replace or give part back, put s**** on my car which was suppose to be plastic pieces, 6 hours job took 6 days, told my battery died but it was a new battery, then told I got a recall on my car which wasn't true then they told me my engine was blown, brought car back in because I was missing lug nuts on my right tire, 2 weeks later my tire flew off on the hwy almost ending me and my family life **** refuse to fix the issue instead they have lawyered up on me instead of fixing the problem total damages is 1780 total cost. Radiator job costed 2600 total price 4500

  Business Response

  Date: 06/21/2024

  Vehicle was allocated to us from ************ center 5/14/2024 at ******* miles. ********** repairs consisted of replacement of radiator assembly, fan assembly and motor, intercooler assembly, miscellaneous clamps, coolant fluid, condenser assembly, a/c evacuation and recharge of a/c refrigerant. During repairs technician indicated both in person and in technician story for repair order ******* damaged/bent components and frame/support components within the front of the vehicle under the front bumper cover assemblies. Damage was inclusive to but not limited to, bent/impacted front bumper cross support, damaged front end wiring, damaged front grille shutter assemblies, damaged/broken engine vehicle sensors, etc.. Repair time was based on alldata national average times not to be inclusive to additionally damaged components and unforeseen difficulties. Based on the alldata time guide, the repairs indicated above show 13 hours, which does not include any unforeseen complications. The technician indicated on line 6 of repair order ******* that battery voltage was measured at 2.2 volts causing the technician to continually have to jump start the vehicle. During the post road test and post repair inspection, technician scanned for any fault codes, at which time fault codes p1299: cylinder head over temperature protection active and fault code p00073: ambient air temperature sensor circuit a high. The technician checked for any open recalls, campaigns and warranty extensions. Fault code p1299 is relevant to TSB 22-2322 as well as customer satisfaction program *****. Technician followed tsb instruction for verification of issue, while testing for combustion gasses within the coolant system it was confirmed these gasses were in the coolant. TSB 22-2322 states: escape vehicles built on or before 08-April-2019 Issue: Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs)P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder.To resolve the condition, follow the Service Procedure to replace the short block and head gasket. Guest declined these repairs and the estimate. Vehicle left our facility 5/23/2024.
  
  Guest returned to our facility 6/3/2024 at ******* miles repair order ******* stating 2 lug nuts from the passenger front wheel were missing. We installed 2 lug nuts to the passenger front wheel and torqued them to specifications with a calibrated torque wrench.
  Guest then took vehicle to a 3rd party vendor 6/19/2024 at ******* miles stating the driver front wheel fell off the vehicle while driving. Estimate was provided to the guest from this entity for repairs to the affected components. Vehicle is currently still at this facility awaiting a repair decision.
  
  During the initial visit to our location 5/14/2024 at ******* miles repair order ******* the wheels and tires were never removed from this vehicle. During the visit 6/3/2024 at ******* miles repair order ******* the wheels were never removed from the vehicle.
  Vehicle arrived 6/19/2024 at ******* miles on invoice # ***** to the 3rd party facility with driver front wheel removed and damage to corresponding driver front wheel area.
  
  From initial visit repair order ******* at ******* miles to the 3rd party invoice #***** 6/19/2024 at ******* there has been ***** miles driven. At neither visits to our facility have we removed tires from this vehicle.

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is a Hyundai certified mechanic. I contacted them about my 2017 Hyundai Santa Fe burning to much oil. ** 3/9/23 an oil consumption test was performed. It burned 1.5 quarts in 2688 miles and that didnt meet the over 5 quarts in 5000 miles threshold. I was told to try changing the spark plugs (which I did) and to keep an eye on it and these vehicles are covered up to 120K miles. ** 9/6/23 we had another test. This one burned 9 quarts in 2686 miles. We were told to keep driving and *********************************** would be in touch. 4 days later our engine experienced catastrophic failure. I called ******** she didnt know we had another test. **ce she found it she said it wasnt done right and that we would need to repeat the test after the repairs are done.After 5 months sitting there we have found out that Hyundai wont cover it since we are not the first owner. Our extended warranty wont cover it because the excessive carbon buildup cracked the pistons.In talking to other mechanics - being allowed to drive a vehicle burning this much oil will absolutely cause excessive carbon buildup. Which led to the other problems. **** failed to tell us to stop driving a car burning this much oil. The failed to investigate further. Told us keep driving. Keep driving. As a result I have no vehicle. ******** has said it needs a full engine replacement. I want this engine replaced by ****. And any other problems resulting from it sitting for so long also fixed by them. They nullified by warranty by giving me improper advice. I sent certified letters to ********************* (owner) and *********************(service director) with no response. And now have nothing to drive. Im not even certain its in the same condition as when I brought it in so not sure if I can drive it out of there because the communication was not there.

  Business Response

  Date: 04/19/2024

  In reviewing this complaint, we have reviewed all relevant data. The vehicle is a 3rd owner vehicle, powertrain warranty from manufacturer is 5 years or ****** miles for subsequent owners. Vehicle records indicate the vehicle was not purchased from Dahl Automotive. The extended service contract which is active on the vehicle was not purchased through Dahl Automotive. Initial oil consumption testing was performed 03/09/2023 at ****** miles. ********** to manufacturer for approval was denied due to : failure being out of warranty caused by the time and mileage of the vehicle. Dahl Automotive service center did not charge guest for this service as courtesy. 9/6/2023 2nd oil consumption test initiated, results finalized 10/31/2023 resulting in 1 quart being used every 298 miles.11/9/2023 submission for engine replacement to manufacturer was denied due to: the malfunction being out of warranty caused by the time in service and mileage of the vehicle. Extended service contract contacted for engine replacement claim, claim was denied due to root cause of failure being carbon build up on oil control ring on piston # 2, carbon related failure exempt under customers purchased contract per section 12 part J page 6 of contract agreement. Photos and borescope imaging show damaged/broken #2 intake valve, no damaged to piston. Customer was allocated courtesy vehicle for 142 consecutive days totaling $5,680.00,Dahl Automotive did not charge guest. Held meeting with guest/s 4/16/2024 at 415pm, went over all documents from 1st visit to current. Explained reason for manufacturer denial being due to expiration of subsequent owner powertrain warranty (5 years or ****** miles). Reconfirmed why the denial was given from the extended service contract as causal carbon failure is exempt from guest purchased contract. Advised vehicle and extended service contract not purchased from Dahl Automotive. Spoke with guest regarding options moving forward. ***** requested to work with Dahl Automotive sales team in an attempt to trade/lease/purchase options. Guest inquired about what participation Dahl Automotive would have in repair if any. Advised guest we would help with costs labor/parts to a degree which makes sense to both departments. Guest inquired about any additional participation for any subsequent repairs from sitting if found at a later date or currently. Advised guest we would not participate in anything additional either written or implied.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle from Dahl Hyundai on 12/17/2022. We purchase a PowerBuy ***************************** Contract, and a ZCare *************** Contract - XTended Powertrain. We have taking the vehicle to a *** ******* per ****** direction, and had a full combustion cleaning done which cost us $1200 out of pocket.Since then the fix did not work and now the engine will not run due to *** problems. Dahl Hyundai did not inform us of this issue when we purchased the vehicle. I have had trouble even trying to schedule an appointment with the service department there. I have contacted the local Kia ********** and they said it needs to go through the original dealership where we purchased the vehicle. The Service Contract also stated the same thing if they are going to cover anything that needs to be done. All in all, I want a full refund of the vehicle plus damages that have occurred since this issue has come up. The total is $17,800.

  Business Response

  Date: 03/04/2024

  Thank you. I do have a question you stated you bought from Dahl Hyundai in 2022 but the BBB was filed at our ************* store in ********. Need to make sure of which store and we will look into the situation. talk soon

   

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I feel that **** did not inform me of known issues with this vehicle when purchased. **** has also been difficult to deal with and communicate with when it comes to them working on or fixing the mechanical issues with this vehicle. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 03/05/2024

  Yes, the vehicle was purchased from Dahl Hyundai in downtown ** Crosse. ************************************, ** Crosse ** *****. Salesman that we dealt with was ***********************. 

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 ******* January 5th of 2023, 3 days after purchase I let **** know about an ongoing issue with my cruise control unsetting itself, a couple weeks later this cruise control took me from ***** mph and would NOT unset no matter what I did. It threw a check engine light on but as it was the weekend I couldnt take my car in to be looked at. I brought my vehicle in 4-5 times since about the same issue and **** kept telling me they couldnt assist since this was a *** and I need somebody ********* with *** to work on it. I was finally able to get *** to look and found out this is in fact NOT a factory cruise control (which I was told it was) it is NOT a *** ********* cruise control which **** told me they couldnt work on since it was. If I wouldve know that this was not factory and wasnt *** ********* I wouldve NEVER bought the vehicle. I spoke to a Service advisor by the name of M.O. who told me as soon as *** can find what is causing the issue to have the invoice sent to **** and they would take care of it and now they are refusing to help. I am beyond livid because I have a trip to ***** coming up which is 24 hours of driving, one way. My vehicle is not even safe to drive 2 hours because the cruise control completely freaking out and not unsetting. I want this failing cruise control taken out of my vehicle and a replacement made without being charged as I had the vehicle for 3 days when this issue happened.

  Business Response

  Date: 03/15/2024

  **** has spoken directly to ****, we have his vehicle at our facility and are actively working on his vehicle with his service contract company to resolve the issue, **** has also been given a loaner to use while we process the items needed. We look forward to our continued relationship both now and in the future.