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Business Profile

Used Car Dealers

Mark Neader Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a truck at Mark ********************** Automobiles in ********* ** on 23 August 2022 for the price of $3500. According to the Buyer's Guide and to the owner the vehicle was only in need of new tires and a shut off switch. It soon became apparent that there were far more problems with the truck than what had been mentioned. It was taken to the repair shop for the recommended repairs and it was noticed there that the undercarriage was rusted so badly it needed welding. Also, the vehicle was overheating and needed a new radiator. After being in the shop for weeks and over $2000 spent the engine blew out. I spoke to the owner who offered me $1500 which I turned down as I have spent over $5500 now on an unusable vehicle. I am looking to get my money back on the purchase price.

    Business Response

    Date: 11/15/2022

    Mr and ************ stopped by the shop roughly 9 weeks after the sale on a Saturday.  This was the first time that there was any communication about any issues.  At that time *********** stated that there was a little rust on the frame and it wasn't a big deal because he had it fixed for $200. Also at the first meeting there was no mention of overheating. ********* state law states that if there is any issues discovered the customer has to give the dealer an opportunity to correct and make available to the dealer within 30 days of the sale. The Webbs did not give us any opportunities. Although we are not obligated to anything, I have offered a settlement of $1500.00 which will be retracted if this continues to a civil matter in court. 

Mark Neader Automotive is NOT a BBB Accredited Business.

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