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Business Profile

Clock Dealers

AcuRite Weather Environment Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Dealers.

Complaints

This profile includes complaints for AcuRite Weather Environment Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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AcuRite Weather Environment Systems has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an Accurite Iris weather monitoring HD display from Weather Shack. It looked like the others I was comparing the price to that included the weather station. I canceled the order an hour after it was placed. I received an ent from weather shack 2 days later stating the order was already shipped. I then received an email from ******** saying that my order was just shipped and received a tracking number. I immediately emailed Weather Shack to let them know, I know they lied but I requested a return RMA. I received the monitor in a box too small to protect it during shipping so I put it immediately in a larger box with additional foam to protect it. Paid $22 to ship it. I tracked the package and they received it 4 days later. Its going on 3 weeks now and I cant get an answer from anyone. I cant call weather Shack because their phone is disconnected and Accurite phone number now only plays a recording saying that they can only be contacted by email.

      Business Response

      Date: 07/07/2025

      Hello,

      We have attached the invoice for this order. As you can see on the invoice, a refund was submitted to Weather Shack on June 24th, 2025.

      We apologize for any inconvenience this has caused you, the order was purchased through a third party company that is not affiliated with AcuRite. 

      You will have to reach out to Weather Shack directly for your refund. Please remove the BBB complaint as the issue is not with AcuRite. 

      Thank you, 
      Rachell 
      Customer Support Manager

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 12/23 I purchased an Acurite Iris 5 in 1 Wireless Weather Station. I was living in ********* then. The instrument worked fine until I moved to ******* in 11/2024. In mid-January 2025 the instrument stopped recording the outside air temperature. I contacted Acurite, sent them some photographs of the internal components that they requested, and they concluded that the temperature/humidity computer board had failed due to corrosion. They sent me a new part and it worked fine for about a month and then it stopped working again. I contacted Acurite again and I sent more photos. Their conclusion again was the same, failure due to corrosion and they sent me another new board. Approximately 6 weeks later this second board they sent failed also. I contacted them again and suggested to them that the 3 boards, the original and the 2 replacements they sent me that failed must be defective. They answered that the boards were not defective and the reason for the failures is the location of the weather station here in ********, ******* and it will continue to fail because of the location.This statement astonished me. So, this means that this weather station has limitation as to the where it can be installed. This information is not on their website. Buyers need to be made aware of the areas where this unit can and cannot be used. My unit worked fine in ********* but failed in ******* I am guessing because ********* has lower temperature and humidity levels. The limitations of this weather station need to be clearly stated. The days of buyers beware are long gone.The warrantee on this unit gives Acurite the choice to repair or replace units not working properly. I asked the seller since I was unaware of the location limitation and since the unit is not repairable would they send me a new one that is able to be used in *******. They said no.

      Business Response

      Date: 05/20/2025

      Hello ******,
      My name is ******* and I am the Manager of the AcuRite Support Team. I was able to review your ticket with the customer support agent. I was able to see what she said regarding your location. 
      All metal or digital products will corrode in high salt areas. I am very sorry for any inconvenience this has caused you. I would like to send you a full new sensor as a one time customer courtesy for the experience you have had. 
      Please confirm your address and phone number for the replacement order.


      Thank you, 

      *******
      AcuRite Support Manager 

      Customer Answer

      Date: 05/21/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:12/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no customer service. No one to talk to. No live chat. I need to return this gift I got and no way to do it. It says easy returns but that is very very misleading, since they do not tell you how to do that.

      Business Response

      Date: 01/02/2025

      Good morning, 

      AcuRite Support is available through email and live chat. You can find the Live Chat "Help" button in the bottom right corner of ************************** website. This should be available Monday-Friday 8:00 AM - 4:30 PM CST.

      We had been out of the office for the Holidays. 

      We are happy to assist you. 

      Thank you, 
      Rachell 

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6-6-2024 I purchased a rain Guage Model ***** from ******. I had put new batteries in it and installed it. From what I can tell it has never worked. I contacted Acu Rite by internet. Was given a list of things to do, none worked. They wanted a pic sent to them, but I am unable to send a pic, unless I have a phone number to text it to. So I am unable to get the unit replaced under warranty. It has a 1 year warranty.

      Business Response

      Date: 11/19/2024

      Hello *****,

      I apologize for any frustration you have experienced with your product. I do see you have an open ticket with the AcuRite Support Team #******. 

      We see that you have registered your device for the one year warranty and are happy to assist you with this. Your agent will reply to you and get the replacement sent. 

      Please let the agent know if there is anything else she can assist you with.

      Thank you,
      Rachell 

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11th of 2024, I notified AcuRite about constant communication and connectivity issues related to my weather station (Atlas 7-1 weather station model #:01001MCB). The unit was originally purchased on Feb 17th of 2023. I indicated the issues had gone on for several months. I gave them copies of lost data showing communications, email notification from AcuRite showing loss of communications, etc. AcuRite proceeded to direct me to provide them with the current firmware of the unit, requested images of the unit when communication as lost again, etc. I gave them all the information I could and had to wait until the unit lost communication again to give them the rest. They never mentioned or attempted to deny warranty through no less than 6 email responses between May 11th and May 20th. I even showed them I purchased the remote battery pack on Dec 10th of 2023 (within the warranty period) because we had to reset the unit so often and that requires removing power to the unit. Today, the unit lost signal again, and I gave them the screen shot showing a blank display with no data. And now they are refusing to assist or replace the unit because they said it is out of warranty. If the 1 year warranty was a determining factory than why would they have "attempted" to resolve the issue in the first place? I gave them the device ID number in my first email which would have told them everything they needed to deny a warranty claim. They did not.The unit is damaged and does not meeting manufacturers guarantee.Manufacturer is not warrantying their product.Manufacturer has falsely led their consumer through deceitful customer service communications.Copies of email correspondence attached.

      Business Response

      Date: 08/07/2024

      Hello ******,

      Thank you for reaching out. I was able to locate your ticket #****** and review the email communications. We will be providing warranty coverage for your product. Please keep an eye on your email as the agent will be reaching out shortly. 

      Thank you,
      *******
      AcuRite Support Manager

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/19/24 at 9:09 pm I ordered a weather station from Accurite and it gave different ways of shipping . I chose overnight same as next day at the cost of $37.65 and it did not come on 06/20/24 instead I got an email stating it would be here on 06/21/24 which is not overnight or next day. I had someone on 06/20/24 who was going to help me set it up because I'm 81 years old and I just can't do it. Had I known it would not have arrived until the 21st I would not have had it shipped overnight at the expense of $37.65. I have asked them to refund me the overnight fee and they refused three different times through Email. If possible could you help me with this problem

      Business Response

      Date: 07/08/2024

      Hello,

      My name is ******* and I am the Manager of the AcuRite Support Team. I can see we issued a refund for the shipping on this order. The confirmation email is shown below. 

      Selene

      Jun 26 7:21 am
      To:
      ***********************
      Show more
      Dear ****?,
       
      A refund of $150.49 has been issued to the card used in the transaction and may take 5-7 business days to process through the financial institution of the card. You will also receive a separate email providing details.
       
      Please contact us with any questions.
       
      Have a good day,
      Selene
      AcuRite Customer Support
      www.AcuRite.com


      Thank you, 
      *******

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a model #*****M which is the display to the weather station. The problem is that the display loses connection to the internet. This is the second unit which has the same issues as the first. I've done everything that customer support told me to do yet nothing has really changed, it still loses connection periodically. This last time ended with you can send us your warranty information and we'll send you another unit or if out of warranty you can buy one.There is something defective either a software issue or a hardware issue with these units. I shouldn't have to buy another.

    • Initial Complaint

      Date:06/29/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an Acurite Atlas weather station and its transmitter doesn't work. After several attempts by Acurite and myself to correct the transmitter trouble over the course of several weeks in the Atlas unit it was deemed defective. When I asked to return and get a refund, I was told I need the exact shipping boxes to send the bad Atlas unit back or no refund. I explain the boxes were discarded but I will securely and safely package the box for return. The support team said without the original boxes no refund will be issued. The Acurite support trouble ticket number is: ******

      Business Response

      Date: 06/30/2023

      Hello ****,

      I was able to locate your ticket and can see a refund was requested for your order. We do not ask you to send it back if we are not able to restock the product. A refund has been issued to the card used to place order 1000640933. Total Refunded $304.69. We apologize for any inconvenience this has caused you. I have also taken over your ticket, please respond to us through that avenue if you have any other questions.

      Thank you, 
      *******
      AcuRite Support Team

    • Initial Complaint

      Date:11/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REQUESTING FREE PRODUCT REPLACEMENT

      Business Response

      Date: 11/21/2022

      The following message was sent on the FIRST complaint you opened. Please close this complaint and respond on the existing chain. Thank you. 

       

       

      Hello ******,

      Thank you for reaching out. I can see you contacted the AcuRite Support Team directly regarding this issue. We do not offer a repair service at this time. I can see the damage on the clock. This clock would need to be replaced. Can you provide more information on the issue? How did this happen? When and where was this clock purchased? 

      Thank you, 
      *******
      AcuRite Support Team

    • Initial Complaint

      Date:11/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REQUESTING A SHIPPING LABEL SO THAT I COULD SEND IN MY DEVICE FOR REPAIRS

      Business Response

      Date: 11/21/2022

      Hello ******,

      Thank you for reaching out. I can see you contacted the AcuRite Support Team directly regarding this issue. We do not offer a repair service at this time. I can see the damage on the clock. This clock would need to be replaced. Can you provide more information on the issue? How did this happen? When and where was this clock purchased? 

      Thank you, 
      *******
      AcuRite Support Team

    AcuRite Weather Environment Systems is NOT a BBB Accredited Business.

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