We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clock Dealers

AcuRite Weather Environment Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Dealers.

Complaints

This profile includes complaints for AcuRite Weather Environment Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AcuRite Weather Environment Systems has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an Atlas weather station where the monitor has become frozen on the initial startup screen. Consequently Im unable to key in any information and perform any fixes per the companies online help suggestions. There seems to be no way to contact service other than by online, which I have x4 with no response. Company phone numbers, when called, direct you to return to online. Frustrated with the situation of being unable to get help.

      Business Response

      Date: 10/21/2022

      Hello ******,

      I apologize for any inconvenience you have experienced with your weather station and reaching support. I can see I, myself emailed you this morning 10/21/2022 at 10:10 AM CST regarding the Atlas display you have. Please see the email below: 


      *******


      Today 10:10 am
      To:
      *****************************
      Show more
      Hello ******,

      Thank you for contacting AcuRite. We recommend leaving the display unplugged for about 5 minutes and replugging the display in.

      If the product has been previously registered with us or you are able to provide a copy of the purchase receipt verifying the purchase date is within the one year warranty period; it would be covered under our warranty policy. To receive warranty coverage for the product, please follow the steps below.

      1.) Reply to this email with your full name, shipping address, and phone number. (For locations in ******, please provide a physical location.)

      2.) If not previously registered, provide a copy of the proof of purchase dated within the last year by attaching to this email.

      3.) Locate a small white sticker on the back of the battery door and provide the 4 digits on it. The sticker may also be inside the battery compartment. (If your unit is the AcuRite Access then the 4 digit code is on the outside of the battery compartment cover. If your unit is an HD display, the 4 digit code is located on the back or bottom of the display unit.)

      4.) Please provide a picture of the display showing the issue.
       
      If you are outside the one-year warranty, we would recommend replacing the display if the issue continues. We no longer offer model ***** display. Below are links to the Atlas displays we currently offer.
       
      https://www.acurite.com/shop-all/weather-instruments/weather-sensors-and-parts/displays/acurite-atlasr-weather-station-hd-display-2-color-options.html
       
      https://www.acurite.com/shop-all/weather-instruments/weather-sensors-and-parts/displays/direct-to-wi-fi-display-made-for-acurite-atlas.html 



      Have a great day,
      *******
      Consumer Experience Manager
      AcuRite
      Klockit

    AcuRite Weather Environment Systems is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.