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Business Profile

Construction Equipment

The Homesteader's Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Equipment.

Complaints

This profile includes complaints for The Homesteader's Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Homesteader's Store has 3 locations, listed below.

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    • The Homesteader's Store

      6726 Seybold Road Madison, WI 53719

    • The Homesteader's Store

      200 W Beltline Hwy Madison, WI 53713

    • The Homesteader's Store

      26425 Hwy 14 East Richland Center, WI 53581

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:01/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a tractor, snow plow and pallet forks and traded in my former tractor from the Homesteaders store in *************** on 12/21/24. The day I brought the tractor home it has had problems and was throwing a code and did not run properly. I informed the Homesteaders store right away and they sent me a filter after about 1-2 weeks to replace it myself. The **** I bought from them did not fit my tractor even though they sold it me stating it would. They expected me to trailer the tractor and plow to a place that does hydraulics to fix it myself. I also notified them the tractor still had the problems with it. I did convince them to pick the tractor and plow up. The tractor and plow have now been in the shop getting fixed for 2 weeks now which is about half of the total time that I have had the tractor. They have been terrible at getting back to me and their timeframes. Their salesman has been rude, does not get back to me and has hung up on me as well. I have contacted them for a full refund at take may tractor back. I have tried to work with them, I said that I would still buy the plow and forks and even let them keep $1,000 to just get it done and over with. I still have not been able to work with them to resolve this matter. They just keep giving me an option to only give me a partial refund and keep my older tractor. I have had to purchase a new tractor from a different place at this time because I use it on the daily to run my business.

    The Homesteader's Store is NOT a BBB Accredited Business.

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