Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch Rewards is scamming people. I played a game and earned enough points for two gift cards one was $25 and the other was $10. They were pending for 2/3 days then rejected saying one of my receipts didnt follow their rules. There was no receipts as it was points earned from a game they took a bunch of my points back in November claiming my reciepts didnt follow rules and I let it go. Im not letting them scam me any longer.

  Business Response

  Date: 12/04/2024

  Hello! Thank you reaching out to the Fetch team!
  
  Our Team reviewed this user's Account along with the activity in question. We have confirmed that there were some points that were deducted in error. We have since returned the points that were affected. 
  
  However, with our team's investigation of this user's account, we have confirmed that this user also had an instance(s) where this user this user submitted pictures of screens containing eReceipt details. All digital receipts are subject to our eReceipt criteria, and must be submitted through our eReceipt feature. This resulted in a deduction of points from this user's account, as this activity is not permitted under our Terms of Service. The removal of these points declined this user's pending ********************** due to the violation of our Terms of Service. 
  
  For more information regarding our accepted eReceipt criteria, please visit our *********** here: ***********************************************************************************************************************************************************************************************
  
  Within our Terms of Service, which was agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of an account's Points, terminating the account, and taking any other legal or equitable action which may be available to us.
  
  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28 (***************************************************).
  
  Warm regards,
  The Fetch Team
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting BBB for Fetch app. They deducted my ***** points without any reason on 12/1/2024. I did all my transactions and actions for correct and didnt obey any rules. I respect the rules and respect the terms of use. But they deducted my points for no explanations. I bought all products in store and checked out for no issues. I used my credit card and got them well. But they said my receipts obey the rules, which is not what I accept and agree. I need them to review and add the points for me.And they also rejected my receipts and deducted my points on 10/28/2024 with ****** points. I didnt return any of items but they sent me the same email again and again without no explanations. They said I obeyed the rules and after the points is deducted they cant reissue but I never obey the rules. I need an explanation and get all refund of the points. Because I didnt do anything wrong.

  Business Response

  Date: 12/04/2024

  Hello! Thank you reaching out to the Fetch team!
  
  Our Team reviewed this User's Account along with the activity in question. With our team's investigation of this user's account, we have confirmed that this user had an instance(s) where this user returned purchased point yielding items after submitting their receipts into the Fetch app. This resulted in a deduction of points from this user's account, as this activity is not permitted under our Terms of Service. The removal of these points declined this user's pending ********************** due to the violation of our Terms of Service. 
  
  Within our Terms of Service, which was agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of an account's Points, terminating the account, and taking any other legal or equitable action which may be available to us.
  
  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28 (***************************************************).
  
  Warm regards,
  The Fetch Team
  
  

• Initial Complaint

  Date:11/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Fetch Rewards for a few years now. I've been scanning and saving my "points" to redeem for a larger gift card on their app. 4 days ago, I decided to cash in my roughly $110 in rewards points for gift cards. Fetch decided to decline and void ****** points which roughly equates to $29 without ANY explanation. A blanket statement of "one or more of your Receipts broke the rules, so we collected the points".It appears that this has become a very COMMON OCCURENCE with Fetch after I conducted a Reddit search. Fetch only seems to find issues with your "points" and receipt scans when you go to redeem them. I will promptly be deleting the app after redeeming the gift card that I was "allowed" to redeem from them with my non-fraudulent ********** don't get to data mine my information for free.

  Business Response

  Date: 12/02/2024

  Hello. Thank you for reaching out to the Fetch Team!
  We enjoy rewarding our user's for shopping and were more than happy to review this account.
  While investigating, our Team discovered that this user is splicing receipts to alter the information for their submissions. This is a direct violation of our Terms of Service. Any Fetch points earned fraudulently have been removed from the account. We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28 (***************************************************).
  As this is only a deduction for the fraudulently submitted receipts at this time, the user is free to continue using ******************** according to the Terms of Service. Failure to comply with these terms may result in further point deductions or deactivation of the account.
  If this user has any questions, we are always available at ************************************************************.
  Warm regards,
  The Fetch Team
  

• Initial Complaint

  Date:11/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch Rewards has removed over ****** points from my account without any reasoning or warning prior. I had made a transaction in the app to redeem said points that were later cancelled due to the point deduction.

  Business Response

  Date: 12/02/2024

  Hello! Thank you for reaching out to the Fetch Team!
  We have thoroughly investigated the matter raised in the complaint. Our Team confirmed that there were points that were deducted from this users account due to violations of our Terms of Service. We have since awarded these points back as a one-time exception.
  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28 (***************************************************).
  In our Terms of Service, which was agreed upon when you signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of your Points, terminating your account, and taking any other legal or equitable action which may be available to us.
  If the user has any other questions, please feel free to reach out to us at ************************************************************.
  Warm regards,
  The Fetch Team

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded a game to earn points on this app in February. I have played it four hours a day since February to earn these points. The app does not track the points correctly and now they are refusing to give me my points that I spent hours a day for months to earn every time I inquire about them they are rude and they lie to me saying that they cannot manually award them. Yet they have partially manually awarded me some points for it, but not all. They are liars and cheaters and try to waste everyones valuable time. All I want are the rest of the points that I am owed. I only received ***** and was supposed to get ******. So I am still missing *****. Their app does not track points correctly and they try to take it out on their customers who have earned them

  Business Response

  Date: 11/19/2024

  Hello! Thank you for reaching out to the Fetch Team!
  
  Our Team reviewed this user's account and their recent Support Interactions in question. during our review, we confirmed that this user's reached out to us in regard to their Fetch Play Game: "Family Island Farming game".
  
  On November 11th, 2024, the user contacted us again regarding points for a missing task from the game in question. After a thorough investigation, we could not confirm the task completion on our end and, given that we had already provided the one-time exception, within a previous support request, (********) on July 9th, 2204. As this exception was already applied, we initially declined to manually award the points.
  
  We were able to make a final one-time exception for this user, and have awarded the eligible points for this user's final milestone to their account; with a total of ****** points being credited. 
  
  We encourage this user to explore their games Catalog and start earning with a new game! Verifying that they have enabled app tracking for both Fetch and the new game and confirm the game is listed under "My Games" before they start playing.
  
  We here, at Fetch, are committed to ensuring a positive experience for all our customers. While we believe we have acted appropriately, we recognize the importance of customer satisfaction. With all eligible points from their Family Island Farming game being fully awarded to the user, we have determined that our actions helped the user reach their desired settlement and we consider this user's issue resolved. 
  
  If this user has any other questions, we are always available at ************************************************************.
  
  Warm Regards,
  The Fetch Team
  
  

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Just for the record, this company is so unbelievably shady. That response is full of lies and inaccurate statements. They only awarded me my points 23 minutes ago after I contacted BBB. All of the other dates, points they had allegedly given me, and statements regarding such are complete lies. They also said they could not verify my completion of the game when I have sent them numerous screenshots showing that I have. What a shady and unethical company.
  
  Regards,
  
  ***** *******

  Business Response

  Date: 11/19/2024

  Hello! Thank you for following up with the Fetch Team!
  
  Our Team reviewed this user's account once more. We have confirmed once more that this user reached out regarding the Family Island Farming Game in question on 7/9/2024. Points were awarded as an exception on 7/10 in the total of ***** points. We can also confirm that we credited ****** points to this user's account for the inconvenience on 11/19/2024. 
  
  This user can review these points by tapping on their Account tab and select Points activity to view their point history and past receipts. Their point history shows recent changes to their overall point balance like snapped receipts, completed referrals, Fetch Play earnings, and redeemed rewards.
  
  We here, at Fetch, are committed to ensuring a positive experience for all our customers. While we believe we have acted appropriately, we recognize the importance of customer satisfaction. With all eligible points from their Family Island Farming Game being fully awarded to the user, we have determined that our actions helped the user reach their desired settlement and we consider this user's issue resolved. 
  
  If this user has any other questions, we are always available at ************************************************************.
  
  Warm Regards,
  The Fetch Team

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I redeemed ****** of my fetch points that I earned through scanning in receipts over a years time for a $25 Kroger Rewards card. It went through and said it would take the usual 3 days to process. I went in to check today and first, my rewards tab showed nothing. It was completely blank. I tried again a couple of hours later and all of my rewards magically appeared again. However, they had declined my reward saying I did not have enough points to redeem which makes no sense because it had already gone through and was processing. If I didnt have enough points to redeem, the app would not have let me redeem and move to the processing stage in the first place. Additionally, they committed fraud by stealing many of my points and not rendering them back to me. Finally, this company never provides proof if you ask them to against what they claim you did wrong. Go to any fetch Reddit search and youll see how many people are accused falsely, have points stolen from them, and how many never receive their rewards that they saved up for.

  Business Response

  Date: 11/18/2024

  Hello.
  
  Thank you for reaching out to the Fetch Team!
  
  Our Team reviewed this User's Account once more, along with the activity in question. With our team's investigation of this user's account, our team has decided to reverse the point deduction and award 21280 points back into the user's account. Our team has also reached out to the user via email regarding this matter.
  
  Warm regards,
  The Fetch Team

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been scanning my receipts since January of 2024. I've accumulated ****** points, enough to get a $50 gift card! I cashed in my points and I got a message saying they were deducting ****** points, taking away my chance for a gift card after collecting, organizing, and scanning my receipts! They literally stole from me, after doing exactly what they expect you to do on their app! All the receipts I scanned were from me personally shopping! No wonder the guy is a millionaire, I'd be a millionaire too if I was scamming everyone! I've wasted hours of my time over the past year!

  Business Response

  Date: 11/14/2024

  Hello and thank you for reaching out to the Fetch Team!
  
  Our team has thoroughly looked into the issues outlined in the Better Business Bureau complaint. After further investigation, we have decided to award the user ****** points back to their account as a one-time exception.
  
  We would like the user to note that within our Terms of Service, which was agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of an account's Points, terminating the account, and taking any other legal or equitable action which may be available to us.
  
  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28 (***************************************************).
  
  Should the user have any further questions, we are always available at ************************************************************.
  
  Best Regards,
  
  The Fetch Team

• Initial Complaint

  Date:11/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns the wrongful denial of rewards points earned through the Fetch app. Fetch misinterprets and misapplies its eReceipt policy, retroactively applying it to in-store purchases. This, coupled with inadequate customer service and intrusive demands for access to personal information, violates consumer rights.Detailed Description of Events:1Mischaracterization of Receipts: Fetch mischaracterizes receipts from ***** Club Scan and Go as standard "e-receipts," despite these receipts originating from in-store, physical purchases.2Digital Storage Does Not Equal Online Purchase: Fetch conflates digitally stored receipts from in-store purchases with online purchases, manipulating the definition of an e-receipt to deny customers earned ******************************** Failure: The Fetch app initially accepted and processed these receipts, demonstrating they met the system's criteria. The subsequent denial suggests a systemic failure within Fetch.4Policy Ambiguity: Fetch's terms and conditions lack clear language regarding digitally stored receipts from in-store purchases, violating consumers' right to clear and unambiguous terms.5Consumer Rights Violation: Fetch retroactively applies its e-receipt policy to in-store purchases, violating consumer rights.6Intrusive **************** Practices: ********************'s demand for access to the complainant's email account is irrelevant and intrusive, as the receipts are not related to any online purchase.Evidence:Copies of the disputed receipts from ***** Club Scan and Go, demonstrating that they represent in-store purchases.Screenshots of the Fetch app initially accepting and processing these receipts.Documentation of Fetch's eReceipt policy, highlighting the lack of clarity regarding digitally stored receipts from in-store purchases.Record of communication with Fetch customer service, demonstrating their misinterpretation of policies and intrusive demands.Sincerely,******

  Business Response

  Date: 11/11/2024

  Hello! Thank you for reaching out to the Fetch team!
  
  Our team reviewed this user's account and activity in question. With our investigation of this user's account we confirmed that this user reached out to us regarding a submission(s) of ***** Club order(s). ***** Club eReceipts, including 'Scan and Go' digital receipts, are only eligible for credit via our eReceipt feature. Snaps of printed eReceipts or screens containing eReceipt details, such as the submission(s) reviewed, are not an accepted format. To receive credit for ***** Club orders, this user will need to connect an accepted email address domain account and utilize our eReceipt feature by tapping on the 'e' in the middle of the bottom bar of the app's screen. 
  
  Should this user require assistance in connecting their eligible eReceipt email address to their Fetch account, please review this *********** article for step by step instructions as to how to complete this process. (*************************************************************************************************************)
  
  As we work to improve our scanning system, sometimes credit for ineligible submissions is applied. As these submissions are not eligible, credit will not be applied. Please note that further submissions of the same type will not be accepted.
  
  If this user has any questions, or issues connecting/scanning their ***** Club eReceipts we can be reached at ************************************************************. 
  
  Warm regards,
  The Fetch Team
  
  

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Fetch's response fails to address the core issue of their misinterpretation of "eReceipts" and the retroactive denial of my rightfully earned rewards points. Their attempt to categorize in-store "Scan and Go" receipts as online eReceipts directly contradicts their own stated policy.
  Fetch's Misleading Response and Policy Contradiction:
  Mischaracterization of "Scan and Go" Receipts: Fetch insists that "Scan and Go" receipts are "eReceipts" eligible only through their online feature. This is a deliberate misrepresentation, as these receipts are generated in-store during a physical shopping trip, not through an online purchase.
  
  Direct Conflict with Fetch's Stated Policy: Fetch's own policy clearly defines eReceipts as related to online purchases:
  "With eReceipts, you can earn points for eligible online purchases by linking Fetch to your email and other online retailer accounts." (*************************************************************************************************************)
  
  "Shopping online? Fetch eReceipts earn you points on eligible online purchases." (***************************************************************************************************************************)
  
  These statements explicitly link eReceipts to online shopping and account linking, neither of which applies to "Scan and Go" receipts. Fetch's attempt to apply this policy to my in-store purchases is a blatant misrepresentation of their own terms.
  
  Systemic Failure and Blame Shifting: Fetch attempts to shift the blame onto me, suggesting I should have known the receipts were ineligible despite the app initially accepting and processing them. This is unacceptable. The onus is on Fetch to establish clear policies, ensure their system functions correctly, and honor the rewards initially granted.
  
  My Demands Remain:
  Immediate Credit: I demand that Fetch immediately credit all wrongfully denied rewards points for my "Scan and Go" receipts.
  Policy Clarification: Fetch must clarify their policies to explicitly include "Scan and Go" receipts under eligible in-store purchases, acknowledging the distinction between different shopping methods. 
  Formal Apology: I expect a formal apology from Fetch for the mishandling of this matter, the misrepresentation of their policies, and the attempt to deny my rightful rewards.
  Fetch's response demonstrates a blatant disregard for consumer rights and a clear pattern of deceptive business practices. The BBB must hold Fetch accountable for their actions and ensure fair treatment of consumers. Failure to address this complaint adequately will compel further action to protect consumers from such exploitative behavior.
  
  Regards,
  
  ****** *****

  Business Response

  Date: 11/20/2024

  Hello! Thank you for following up with the Fetch team!
  
  Our team reviewed this user's account once more. We confirmed that this user reached out to us regarding a submission(s) of ***** Club order(s). Digital receipts; whether they are purchased in-store (Scan and Go), picked up, or ordered online, are subject to our eReceipt criteria. 
  
  Our accepted eReceipt criteria can be reviewed here: ***********************************************************************************************************************************************************************************************
  
  Snaps of printed eReceipts or screens containing eReceipt details, such as the submission(s) reviewed are not an accepted format. As these submissions are not eligible, credit will not be applied. 
  
  To receive credit for ***** Club orders, this user will need to connect an accepted email address domain account and utilize our eReceipt feature by tapping on the 'e' in the middle of the bottom bar of the app's screen. Our *********** details how our users can obtain credit for their digital receipts. This article can be reviewed here: *************************************************************************************************************
  
  If this user has any questions, or issues connecting/scanning their ***** Club eReceipts we can be reached at ************************************************************. 
  
  Warm regards,
  The Fetch Team
  
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch falsely advertises. In their app they state you will earn 40 points for every dollar spent at ******* if you purchase through their app. I purchased tickets on October 25, 2024, 7 of them for $536. I received no points when purchasing. Just message stating I would get points in up to 7 days. No points awarded. Fetch has no explanation as to why I got no points or can't prove despite having my receipts and order numbers. After complaining they awarded 2400 points, just a random number. I bought through them at ******* because of their offer. There were cheaper seats on other sites but purchasing on Fetch allowed me to increase my point total. This is a scam!! I spent extra money to up my point total based on their advertising. Please help. I should be rewarded my points or be refunded for cheaper ticket prices.

  Business Response

  Date: 11/05/2024

  Hello! Thank you for following up with the Fetch Team!
  
  Our Team reviewed this user's account and their ******************** Shop orders in question. During our review, we confirmed that this user's two Stub Hub orders were not correctly credited to this user's account.
  
  We were able to make a one-time exception for this user, and have awarded all eligible points to this user for their uncredited Stub Hub orders. 
  
  We here, at Fetch, are committed to ensuring a positive experience for all our customers. While we believe we have acted appropriately, we recognize the importance of customer satisfaction. With all eligible points from their Stub Hub purchase being fully awarded to the user, we have determined that our actions helped the user reach their desired settlement and we consider this user's issue resolved. 
  
  If this user has any other questions, we are always available at ************************************************************.
  
  Warm Regards,
  The Fetch Team
  
  

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch Rewards company is an app that rewards customers with points for their data. You scan receipts which then can be used to ****** points to exchange for gift cards. In multiple occasions the company has deducted points upon retrieval of gift cards. They give a vague reasoning and then never provide proof of harmful doings or breaking of company rules. They only respond with canned responses. This is essentially theft. If you read reviews on the Apple Store you can see many customers are being stolen from. Ive had over $100+ removed from my account. They then refuse to respond when you ask for any further explanation. I believe this company is scamming people every now and then while collecting your data and selling it. They have no customer service number to reach them at so it is impossible to contact them without an automated message being sent. I would like my money in the form of gift cards returned as well as an investigation into their activities, which I believe to be criminal. I have provided the email and only a small portion of the reviews of others claiming the same thing. If there is any other information youd like me to provide, feel free to contact me. Thank you.

  Business Response

  Date: 11/05/2024

  Hello! Thank you for reaching out to the Fetch Team!
  
  Our Team investigated this users account. We confirmed that there were points that were deducted from this users account due to violations of our Terms of Service. We have since awarded these points back as a one-time exception.
  
  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28 (***************************************************).
  
  In our Terms of Service, which was agreed upon when you signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of your Points, terminating your account, and taking any other legal or equitable action which may be available to us.
  
  If the user has any other questions, please feel free to reach out to us at ************************************************************.
  
  Warm regards,
  The Fetch Team