Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is running a promotion where you earn 500 points per new game that you download and complete 1 task for. 3 days in a row I haven't had a single game available to download, but other people do have games they can download to take advantage of this promotion, which means Fetch is discriminating against me and limiting my ability to take advantage of this promotion. Yesterday 1 game became available, but when I went to download it, it wasn't in the ****** Play Store. Last time they ran this promotion I earned $180 worth of gift cards, so it appears that they are preventing me from taking advantage of this promotion.

  Business Response

  Date: 08/27/2024

  Hello and thank you for reaching out to the Fetch Team.
  A detailed investigation has been carried out into the matter raised in the complaint. When reviewing this account, we discovered that this user was able to download 11 new games since the Play Promotion began on 08/23. If this user would like to receive the bonus points, they will need to complete the first task on any of these new games.
  We appreciate the feedback on the user's game catalogue. Downloading several games in a short time frame caused the lack of new games. We will be sure to pass this along to our Play Team.
  If the user has any other questions, they can reach out to us at **********************************.
  Warm Regards,
  The Fetch Team

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  This is clearly discrimination by Fetch. Others I've spoken to have had way more games available to them. The last time Fetch ran a similar promotion, I was able to earn $180 in gift cards. They are clearly going out of their way to make sure I can't take advantage of this promo the way I did last time. I think it's best to file a discrimination lawsuit utilizing my co-workers data, and how Fetch made way more games available to him than to me. This is deliberate by Fetch. I could've earned $200 this time, which is huge since I just moved out of a homeless shelter. 11 f****** games the entire week while he has 5 times the amount of games available to him is criminal, and I believe it's discrimination caused by Fetch's greed.
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been uploading my daily receipts to Fetch as required to earn points. However, when I tried to redeem these points, the platform inexplicably deducted points from my account, causing me to lose ****** points on Jan 12, 2024, ***** points on January 31, 2024, and ***** points on July 1, 2024. At a rate of ***** points per $1, this totals a loss of approximately $30.86. I request Fetch to reimburse my losses. My Fetch account email is ***********************

  Business Response

  Date: 08/26/2024

  Hello. Thank you for reaching out to the Fetch Team!
  Our Team investigated this issue regarding this user's account. When taking a look, our Team confirmed that some of the points on this account have been deducted in error. We have since returned ****** points back to this user.
  If the user has any questions about this, please feel free to reach out to us at **********************************.
  Warm regards,
  The Fetch Team
  

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. There is another *****points missed. For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Mengqing **

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  
  I appreciate that Fetch has returned part of  points to my account following my previous complaint. However, I must express my dissatisfaction that ****** points are still missing. This unresolved issue has resulted in a continued loss of approximately $21.16, which is unacceptable.
  
  Fetch should credit the remaining ****** points to my account. As a loyal user who has consistently followed the guidelines, I find this situation highly frustrating and unfair. My Fetch account email is *********************** I expect a prompt resolution to this matter.
  
  Regards,
  
  Mengqing Li

  Business Response

  Date: 08/29/2024

  Thanks for following up with the Fetch Team!

  Our team has thoroughly looked into the issues outlined in the Better Business Bureau complaint. After further investigation, we have decided to award the user ***** points back to their account.

  We would like the user to note that within our Terms of Service, which was agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of an account's Points, terminating the account, and taking any other legal or equitable action which may be available to us.

  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28 (***************************************************).

  Should the user have any further questions, we are always available at **********************************.

  Best Regards,

  The Fetch Team

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PetPlan policy for my three dogs in 2020. I have not been able to submit a claim (when my one dog had surgery on his leg, they wanted all of his medical records going back to when he was a puppy (he was four at the time). For a number of reasons, I could not provide all of his records, mainly because we had moved and everything was in storage. I never got reimbursed for the $6000.00 we paid for ******** surgery. I have tried terminating the three policies we have for our dogs: *****, ******, and ******. Their website makes it impossible to cancel - and forget about calling. I want out of this company. They just gobble up money each year and we get NOTHING in return. This company is a little more than a sham pet insurance company and if their is anyway I can report them to the ************************* I will. In my mind, I am money ahead if I just pay for my dogs' medical treatments instead of being under the illusion that money will every be reimbursed by this company.

  Business Response

  Date: 08/26/2024

  Thank you for reaching out to the Fetch Team!
  We are a rewards app that helps users save while shopping at their favorite retailers.
  It looks like the user is referring to insurance and the user can reach out to ******************** ************* for further assistance here: ****************************************************
  Warm regards,
  The Fetch Team

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch is offering a promotion where if you shop through their app you will earn 100 points per dollar spent. One of the websites that participate is hotels.com/ Xpedia. I booked a few hotel stays in clicking on hotels.com through the fetch app (Im familiar with the app, been using it for years!) and didnt get any points.I contacted their costumer services multiple times sending all the screenshots from the hotels bookings, amount spent etc and they at some pint admitted that one of the bookings were showing in their system, but not all. And then they credited me ***** points. Which makes no sense. That hotel stay was around 175 dollars, so I should get more than a thousand points for it. Not to mention the other stays that they pretend that arent in the system. I intentionally booked all these stays using their app instead of using my other rewards program because it was a great deal to get all those points, and then fetch decided to act shady and scam me! I wont settle for ***** points after spending ****** dollars through their app. Terrible copy and paste customer service, Im tired of getting the same we apologizeemail. I want all the pints I should have earned to being with!They have all the receipts with all the amounts dates etc.

  Business Response

  Date: 08/26/2024

  Hello!
  Thank you for following up with the Fetch Team.
  After reviewing the inquiry, we confirmed that our company followed its policies and procedures. We understand the user might still be dissatisfied with their experience.
  To address this, were offering ***** Fetch points as a one-time courtesy for the uncredited Hotels.com orders. Here is a breakdown of how we calculated the points:
  Order ID: **************
  Date: 8/08 - 3796 Points awarded
  Order ID: **************
  Date: 8/20 - ***** Points awarded
  Order ID: **************
  Date: 8/09 - 2410 Points awarded
  Order ID: **************
  Date: 8/20 - ***** Points awarded
  This gesture is to show our commitment to customer service and to help resolve the situation.
  Fetch Shop relies on an attribution link between the retailer and our app to confirm orders. If the link is broken, we may lose track of the order process. This is likely why the user's 4 orders from Hotels.com didnt register properly and why we are we were not able to verify any information on 2 of them.
  To improve their experience with Fetch Shop, please:
  Start your purchase in Fetch Shop.
  Complete the transaction in one session.
  Avoid navigating between windows or apps during the transaction.
  We would like to thank the user for trying ******************** Shop. We hope their next experience is better. If they  have any further issues, please reach out.
  Best regards,
  The Fetch Team

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have made the purchases through their app and I should get 100 points per dollar spent. *** spent 600+ dollars so what they credited to my account is half of it. Fetch keeps trying to get away with not doing what their app promises, so Im not satisfied. 
  
  
  Regards,
  
  ***************************

  Business Response

  Date: 08/27/2024

  Thank you for your following up with the Fetch Team!
  
  The 100 points per dollar promotion on Hotels.com was part of a special Fetch Shop event, known as Fetch Shop Fest, which ran from August 17, 2024, to August 22, 2024. We have confirmed that the 100 points per dollar were awarded for the user's two orders placed within this promotional period.
  Regarding the other two orders made on August 8, 2024, and August 9, 2024, these transactions occurred outside the promotional period, during which the points awarded for Hotels.com orders were 15 points per dollar.
  
  We have verified that the points for these orders were correctly applied according to the applicable rate at the time.
  We feel that we have addressed and resolved the user's complaint, ensuring that all points discrepancies have been rectified.
  
  We would like to thank the user again for trying ******************** Shop. We hope their next experience is better.
  
  Regards, 
  
  The Fetch Team

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple ordered placed thru fetch shop over a month worth. Fetch states to start in fetch shop and complete your purchase thru there and you will receive points for every $1 spent. I have screen shots and all the information showing how it was done, statements showing the fetch shop is activated and showing the order, and back to fetch showing it was being processed.Fetch has not giving me these points and said I have done it wrong and they don't see if. They say they find nothing wrong with this and I'm not going thru them. In fact I am and I sent the screen shots. They pretty much tell me your out of luck and I'm missing thousands and thousands of points which would covert into $$$$$. I also did a transaction thru fetch shop for chewy.com they sent me an email stating I would receive ****** points then today the changed the points and then said it was canceled and removed those points. I did the purchase exactly as stated the points were rewarded then they took them away. I never cancel the transaction. This has been ongoing for over a month and they are not helping me. At one point they stopped corresponding with me over the **** club transactions.

  Business Response

  Date: 08/20/2024

  Hello! Thank you for reaching out to the Fetch Team!

  Our Team reviewed this user's account and activity in question. We can confirm that this user reached out to us regarding issues with ***'s Club orders & a Chewy order issue. Our Team was able to assist the user with their ***** Club issue(s) within support ticket: ********. We can confirm that this user reached out to us regarding orders from 7/12 & 7/25. We can also confirm that we have credited a ***'s Club order from 7/12 to this user. However, we do not see any activity within the app from the order dated 7/25 and as a result we're unable to credit this order.

  There are exclusions or conditions that may make an order ineligible include the use of coupons, discounts, and/or promotional codes. This can vary from retailer to retailer and is also shown when tapping View excluded items. If this user has further issues with ***'s Club orders within Fetch Shop, we encourage the user to try other eligible retailers that are available within the Fetch Shop feature.

  In regard to the Chewy order issue, this user reached out to us within support ticket: ********. Our team is aware of some issues affecting the Fetch Shop Chewy orders and is working on a solution. We hope to solve this as quickly as possible and we'll reach out to the user once we have more information.

  If the user has any other questions, or if they have issues with their Fetch Shop orders in the future, please feel free to reach out to us at **********************************.

  Warm regards,
  The Fetch Team

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I have made the purchases thru fetch shows screenshot stating the purchase was activated in fetch also showing that it was completed on the fetch page. Fetch is saying I have done none of these purchases thru them, I have proof that I have all items are eligible. They state that they are not. I have also sent these screen shots. The point they gave me for 1 ordered is far less than what was owed. And that was only 1 order not the extra points or any of the other ordered. They promise 45 points for each $1 on my $321 transaction and they don't see it on their end. I would like this fixed. As od today they are offering 100 points per $1 on **** but something in their system is broken. I have tried other retailers and having the same issue they don't see anything. Chewy they state they are working on it. They need to remove **** club if it doesn't work and not be promising all of these points if it doesn't work. I have contacted them 68 times on this and have only gotten 4 replies and no answers to what the problem is besides I did it wrong and I didn't buy the correct items. I have the exclusion list and none of it pertains to the items I purchased not does it explain why it shows it don't correctly but they can't see anything. They need to fix their system and remove **** club from there. 
  [Please type your response here.]
  
  Regards,
  
  *************************

  Business Response

  Date: 08/20/2024

  Hello! Thank you for following up with the Fetch Team!

  We appreciate the feedback that this user has provided and have passed this along to our team. We also appreciate this user's patience as we work to improve our new Fetch Shop feature. We feature many retailers that are available within the Fetch Shop feature. We do encourage this user to check out the other available retailers that award points for purchases through our app.

  We want to assure this user that we're looking into the issue with their Chewy order. Our team will reach out to the user once we have more information within their support ticket: 11464766.

  If the user has any other questions, or if they have issues with their eReceipts in the future, please feel free to reach out to us at **********************************.

  Warm regards,
  The Fetch Team

  Customer Answer

  Date: 08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Please have fetch remove merchants on shop fetch that don't work. **** club never works and should be removed. Extra bonuses are being promised and it does not work. Offering promotions that you will never receive. Look into the issues when customers alert them instead of telling them it was the customers fault, they did it incorrectly. And reward points when complete transactions and proof screenshot sent to fetch. Since it's an issue on their end. Customers should not be out if they can prove it was done correctly. 
  [Please type your response here.]
  
  Regards,
  
  *************************

  Business Response

  Date: 08/22/2024

  Hello! Thank you for following up with the Fetch Team!

  After thoroughly reviewing this user's inquiry, we have determined that our company acted in accordance with our policies and procedures. However, we understand that this user may have found this experience unsatisfactory.

  We here, at Fetch, are committed to ensuring a positive experience for all our users. While we believe we have acted appropriately, we recognize the importance of customer satisfaction. Therefore, as a one-time courtesy, we are pleased to offer ****** Fetch points for the inconvenience for this user's uncredited ***'s Club orders.

  We hope this gesture expresses our commitment to customer service and helps to resolve the situation to this user's satisfaction. Please do not hesitate to reach out to us if there are any further concerns or if we can assist in any other way.

  Warm regards,
  The Fetch Team

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent months earning enough points for gift cards. A few were approved but after a while all gift card requests were declined with all points taken from account with absolutely no explanation. This app is a scam and an awful waste of time and energy. I'm ashamed to say I even changed spending habits just to collect points, only to have them stolen and all gift card requests declined after months of uploading literally hundreds of receipts. Horrible and unaccountable app. Avoid!

  Business Response

  Date: 08/16/2024

  Hello! Thank you for reaching out to the Fetch team!
  
  Our Team reviewed this User's Account once more, along with the activity in question. During our review of the user's account, we have confirmed that this user had an instance(s) where this user was submitting receipts that they, themselves, did not purchase. Our Team reached a final conclusion, to uphold the point deduction for the affected submissions, as this activity is not permitted under our Terms of Service.
  
  Within our Terms of Service, which was agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of an account's Points, terminating the account, and taking any other legal or equitable action which may be available to us.
  
  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28 (***************************************************).
  
  Warm regards,
  The Fetch Team
  
  

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Business Response

  Date: 08/20/2024

  Hello! Thank you following up with the Fetch team!

  Our Team reviewed this User's Account once more, along with the activity in question. As our Team reviewed this user's account, we have confirmed that this user had an instance(s) where this user was submitting receipts that they, themselves, did not purchase. This resulted in a deduction of points from this user's account, as this activity is not permitted under our Terms of Service. The removal of these points declined this user's pending ********************** due to the violation of our Terms of Service.

  Within our Terms of Service, which was agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of an account's Points, terminating the account, and taking any other legal or equitable action which may be available to us.We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28 (***************************************************).

  Warm regards,
  The Fetch Team

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hadn't even heard of this app before. I was watching ******* recently and a major influencer stated if I use their code I would receive over 5000 points. I decided to give the app a try. When I signed up, no points were awarded. I contacted Fetch and they informed me after multiple emails that codes are subject to change. I understood that but the video did not have an expiration date. I asked for just a few points as consolation because the only reason I signed up was for the additional points. Their reply was that they cannot regulate codes they gave to influencers and since the video was not recent they would not honor their own code and I should play games to receive the points instead. I cannot express how disappointed I am. This left a sour taste in my mouth towards this company.

  Business Response

  Date: 08/12/2024

  Hello! Thank you for reaching out to the Fetch Team!

  Our Team reviewed this user's account and recent support request(s). We see that this user reached out to us regarding a referral code that they saw within a video which was promoting our app. Upon entering the referral code from the video, the user only received 100 points.

  As this old code is no longer eligible for ***** points, we have made an exception for this user. We have awarded 900 points to bring the total amount earned from entering the referral code to ***** points. The ***** point total is in-line with the referral bonus that was awarding users with points at the time of sign-up. Users entering the code during the sign-up process earned ***** points.

  We hope this user enjoys these points! If the user has any other questions, please feel free to reach out to us at **********************************.

  Warm regards,
  The Fetch Team

  Customer Answer

  Date: 08/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********************
  

• Initial Complaint

  Date:08/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This service gives you points for goods and services you purchase. You can receipts, and they give you these points for each receipt. They promote specific goods periodically, enticing you with additional bonus points.However, they are using bait and switch, false advertising.I submitted a standard paper receipt, directly as provided by the vendor, with all the information necessary for the purchase and the bonus additional points. They tried to make vague claims that it was a screen scan or non valid receipt.However, this is a valid paper receipt, directly from the vendor, not a copy, not a printout, not a screen scan. This is a perfectly valid receipt that they dont want to process. This is a clear bait and switch to get you to purchase something and not providing what they advertise!

  Business Response

  Date: 08/07/2024

  Hello! Thank you for reaching out to Fetch team!
  We love rewarding our user's for shopping and were more than happy to take a look at this account.
  Currently, our system cannot accept images of a screen or printouts as a proof of purchase. If this user would like to receive the offer points, they will need to submit this purchase using our eReceipt feature with an accepted email domain.
  Please review our eReceipt criteria here: ***********************************************************************************************************************************************************************************************
  If this user has any questions about this, we are happy to answer them at **********************************.
  Warm regards,
  The Fetch Team

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted ***** points for a $50 gift card and when I went to check the status of it the entire gift card was gone along with my points. I filed a complaint and they said none of the points would be given back to me, I worked hard to earn these points and scan receipts. I would like the points to be reimbursed or the gift card to be given to me.

  Business Response

  Date: 08/04/2024

  Thank you for reaching out to the Fetch Team!
  
  We have thoroughly investigated the matter raised in the complaint. After thoughtful review, we would like to share that the decision concerning the case has been finalized. Our team noticed several receipts submitted on this users account that violated our rules per our Terms of Service. Any points resulting from these submissions were removed from the user's account. Per our Terms of Service, if the user wishes to open a dispute for points that were deducted from their account, they must do so within 30 days of the deduction. Unfortunately too much time has elapsed and our team is unable to process the requested dispute. At this time we are not able to reissue any points that were removed due to those invalid submissions. As this is only a deduction for the fraudulently submitted receipts at this time, the User is free to continue using ******************** according to the Terms of Service.
  
  Failure to comply with these terms may result in further point deductions or deactivation of the account.If this user has any questions, we are always available at **********************************.
  
  Best,
  
  The Fetch Team

  Customer Answer

  Date: 08/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I issued a complaint a day after the points were deducted. ***** points were deducted and many of these points were given based on legitimate receipts. I am being penalized for ALL my points not just the recipes that were considered illegitimate. 
  
  Regards,
  
  *************************

  Business Response

  Date: 08/15/2024

  Thank you for following up with the Fetch Team! 
  
  After careful consideration, our team has concluded that the decision regarding these violations is final. Our team discovered several instances of this user uploading receipts that went against our Terms of Service. The points that this user obtained by violating our Terms of Service have been removed and will not be awarded back to the user.
  
  As this is only a deduction for the fraudulently submitted receipts at this time, the User is free to continue using ******************** according to the Terms of Service. Failure to comply with these terms may result in further point deductions or deactivation of the account.
  
  If this user has any questions, we are always available at **********************************.
  
  Warm Regards,
  
  The Fetch Team

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted points to get gift and they one and cancelled the other card and said I broke the and did not send points back to account nor gave honored card and keep getting same reply when I ask where the card or points are

  Business Response

  Date: 08/02/2024

  Thank you for reaching out to the Fetch Team!

  We have thoroughly investigated the matter raised in the complaint.After thoughtful review, we would like to share that the decision concerning the case has been finalized. Our team discovered several instances of this user uploading receipts that went against our Terms of Service. The points that this user obtained by violating our Terms of Service have been removed and will not be awarded back to the user.

  As this is only a deduction for the fraudulently submitted receipts at this time, the User is free to continue using ******************** according to the Terms of Service. Failure to comply with these terms may result in further point deductions or deactivation of the account.

  If this user has any questions, we are always available at **********************************.

  Warm Regards,

  The Fetch Team