Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Forgive me this may seem like a small one but it's the principle I've been dealing with the app fetch for about 3 years now and up until recent had no problems last month there was a slight issue My son's scan receipts that he shouldn't have I apologized they took away the points which was fine they should have I didn't know he was doing it then they kept me on the account so I kept scanning my receipts and for the second time I had earned a gift card for $50 and that's all that I wanted was my gift card and they continue to say that my receipt's not valid I understand some run in the beginning but rest assured once I found out they all were and prior to that never had problems I say the $1,000 cuz honestly after groceries and stores that's what I spent out of pocket so to ask for my $50 gift card I don't think it's too extreme like I said the way that I have been treated by them recently is nothing like the past they've been great with everything I've got my gift cards no problem this one it's it's the principal so now they took away points again so I can't get the $50 card but the very lower card they have no phone number I can't get a supervisor or manager and you can tell because I get the same message it's like I don't know if it's an automated system but when I still continue to try to reach out to customer service it's like the same generated message basically they're not going to help I spend over a thousand I should get my $50 gift card and that's all that I want *** is the owner *** scroll reading his profile I don't think this is how he'd want a business to run this is his real first and incoming business He's a college student from where I at where I live in ****** ************* please help resolve my issue and get my $50 gift card cuz that's all that I want please and thank you

  Business Response

  Date: 10/01/2023

  Hello! Thank you for reaching out to the Fetch team! We have reviewed this matter and found that this user indeed violated our Terms of Service by submitting receipts that were cut, folded, or altered. The points that this user obtained by violating our Terms of Service have been removed and will not be awarded back to the user. As this is only a deduction for the fraudulently submitted receipts at this time, the User is free to continue using ******************** according to the Terms of Service. Failure to comply with those terms will result in an irreversible deactivation. Our Terms of Service can be reviewed here: (******************************************************). Please refer to line 28 within our Terms of Service. Should the user have any further questions, they are welcome to contact us at **********************************. Warm regards, The Fetch Team.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to log in and the icon just flashes and goes back to icon. I have almost ***** points, what's going on? Is fetch no longer available?

  Business Response

  Date: 09/28/2023

  Hello! Thanks for reaching out to the Fetch team!
  
  We show that this user was able to log into their ******************** account on 9/27/2023. If this user logged out and is having difficulty signing into the app. We can try having the user clear the cache for the ******************** app on their device. This will clear any information that your phone has stored and hopefully resolve the issue.
  
  Every Android device is a little different, so these steps may not match up exactly:
  
  1) Open the settings of your device. The icon usually looks like a little gear.
  2) Tap "Apps" (this could be called 'Apps and Notifications' or 'Apps and Permissions')
  3) Find Fetch in the list of apps and tap it.
  4) Tap "Storage"
  5) Tap "Clear Storage" and "Clear Cache" (if they  can only select one, that is fine too.)
  
  Once that has been done, please uninstall and reinstall Fetch from the ****** Play Store. Uninstalling and reinstalling will not cause any loss to point totals. If the user is still running into the same issue and is on a mobile data connection we also recommend that this user tries signing into their account on a wifi connection, and vice versa.
  
  If these suggestions do not work, please let us know with as much detail as possible at **********************************.
  
  Warm regards, The Fetch Team.

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch app put up an offer for Sargento *************** Valley Ranch offering **** points. The only description of the requirements listed was you must buy 2 items. Nowhere does it say you have to buy both Sargento *************** Valley Ranch When contacting their support they refuse to fix the issue claiming I did not complete the full offer when I did buy 2 of the products. Fetch App is a great app and normally they have great customer support and most of their offers are very clear as to what is required to claim the offer, but not this one.

  Business Response

  Date: 09/25/2023

  Hello and thank you for reaching out to the Fetch Team! 
  
  We love awarding our users for shopping their favorite items and we were more than happy to take a look at this account. 
  
  In the details and banner for this offer, it states you must purchase one Sargento Cheese item and one Hidden Valley Ranch item. 
  
  It appears that this user has not purchased the Hidden Valley Ranch item, so we are unable to award the points.  Please note that this user has until 10/16 to complete the offer. 
  
  We do appreciate the feedback on this offer and we will be sure to share this with our development team. 
  
  Warm Regards, 
  
  The Fetch Team

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch offered points for ordering Blue Apron. Offers state the email used on the BA account must match the email used on Fetch. Through speaking w/ the chat reps, I was advised thats a lie and they only acknowledge Gmail! The reward doesnt say that and now theyre refusing my points. I can only imagine how many ppl have been taken for this ride. I just want a) the points I shouldve received and b) offer requirements updated/clearly defined so theyre not lying to users.

  Business Response

  Date: 09/19/2023

  Hello! Thank you for reaching out to the Fetch team!
  
  We reviewed this user's recent support ticket regarding their Blue Apron purchase. We show that this user used a Yahoo email address domain for their purchase. We do not accept Yahoo email address domains for eReceipts at this time. This is due to an overhaul that is occurring with our eReceipt feature. 
  
  The offer also states: 'The e-mail address used for this purchase must be the same e-mail that is associated with the users Fetch e-receipt feature.' As such, we are not able to honor this purchase. We currently only accept Gmail and Outlook email address domains for our iOS users.
  
  This user can review our accepted eReceipt criteria here: ***********************************************************************************************************************************************************************************************
  
  If they have any other questions, they can reach out to us at **********************************.
  
  The Fetch Team.

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Theres no documentation nor has there ever been communication throughout the years of me using the service re: my email address or that a user must use Gmail in order to participate in offers. This is a blatant attempt to deceive as this new notice could and should be noted on offers - particularly for users who frequent the app. 
  
  Regards,
  
  *********************

  Business Response

  Date: 09/19/2023

  Hello! Thank you for following up with the Fetch team!
  
  All eReceipts are subject to our eReceipt criteria. Our users are not able to use Yahoo or *** email address domains for eReceipts that are not Amazon or ******* orders. As such, no points will be awarded for the Blue Apron purchase as the eReceipt in question does not adhere to our eReceipt criteria.
  
  All terms and qualifications for offers can be found by tapping on the offer on the Discover tab within the app. There, all requirements are provided with links and statements regarding eligibility.
  
  Please review our eReceipt criteria here: ***********************************************************************************************************************************************************************************************
  
  Warm regards,
  
  The Fetch Team.

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Since Fetch has no intention of correcting their error and admittedly wishes to continue to defraud consumers but not stating vital point redemption info on the offer, legal action is required. Thank you BBB for attempting to assist and I appreciate it.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child's **** shoes have disappeared from inside fetch ****** ** store. They were supposed to go to auatin. Fetch verified they received them in ******. Can't find them to deliver now

  Business Response

  Date: 09/18/2023

  Thank you for reaching out to the Fetch team! 
  
  We are a rewards app that helps users save while shopping at their favorite retailers.
  
  It looks like the user is referring to a package and the user can reach out to ******************** delivery service for further assistance here: ************************************************************
  
  Warm regards,
  
  The Fetch Team

  Customer Answer

  Date: 09/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not able to log into my Fetch Rewards account. It keeps asking me to verify my phone number and when I do it says someone else is using my phone number. This means someone is fraudulently using my phone number for their account. I have reached out to fetch and they have done absolutely nothing to help me gain my account back. This is illegal and immoral that someone can use my phone number and not be penalized

  Business Response

  Date: 09/18/2023

  Hello! Thank you for reaching out the Fetch team.
  We love rewarding our users for shopping at their favorite places and we were more than happy to look at this account.
  When taking a looking, it appears that the information that we have shared with this user via support on 09/17 is still accurate.
  A mobile phone number needs to be verified in order to use the app. The only way to verify the phone number is to receive the one-time passcode, meaning the person that verifies the number must have access to the phone number number.
  The phone number that this user is attempting to verify is already verified on another account. We are unable to verify this phone number for this user because of this, but we can recommend that they check with family members or friends to ensure that they have not accidentally verified your phone number on their account. If they have, they would need to verify a different phone number on their account in order to release this phone number to the user.
  If this user should have any further questions, we are always available at **********************************.
  Warm regards,
  The Fetch Team

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Setup acct and scanned receipts. Just received notice of having enough points to purchase cash cards but when trying to get into app a different email address than what was setup and used. Cant contact for help as I cant login. Tried opening under correct/used email to be told acct already setup. Only have 1 email address so cant reach anyone for help. No phone or other method except thru app. Cant log into app.

  Business Response

  Date: 09/16/2023

  Hello! Thank you for reaching out to the Fetch team!We were more than happy to look into this issue for the user. When taking a look into this users account it looks like there was a typo in the user's email address. This email address has since been updated and we can see that the user has snapped receipts as recently as 9/14/2023.

  Our team has reached out to this user to confirm if they are still experiencing any issues with logging into their account. If you have any further requests for more information on this matter please let us know at **********************************.
  
  Warm regards,
  The Fetch Team

• Initial Complaint

  Date:09/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not able to cash out a gift card as my account was deactivated for alleged duplicate receipts. The system does not provide any points for duplicate receipts. I would like my account reactivated.

  Business Response

  Date: 09/11/2023

  Hello! Thank you for reaching out to the Fetch Team.
  We love helping user's save by shopping at their favorite places and we were more than happy to take a look at this!
  When taking a look at this user's account, our specialists were able to confirm that this user was submitting duplicate receipts in an attempt to gain points fraudulently with one purchase.
  These types of submissions do violate our Terms of Service, which is what led to the deactivation of their account. This user will not be able to receive any outstanding redemptions or create a new account.
  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28.
  ***************************************************
  If the user has any questions, we'll be happy to answer them at **********************************.
  Warm Regards,
  The Fetch Team

  Customer Answer

  Date: 09/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch has once again deactivated an account when faced with honoring their own point system for redeeming gift cards.This started (Sept.6) when I redeemed a $10 ******* gift card through their service. It can take up to 72hrs to be credited, but after 120hrs, the gift card had still not shown up. Initially, I reached out, and despite my frustrations, just wanted to know why this was so. I then received what I would call a "non-response". Meaning, I was told the same information in their answer that I had clearly already pointed out in my questioning. Them repeating the obvious only fueled my frustration, because had they taken any notice whatsoever, they would have seen that it had been almost twice the amount of time and it was long overdue. Now furious, my next response had less than desirable language. Par for the course in these situations. Despite this language, I was in the right, and their next response was to ensure me that it had been resolved and the gift card was now credited, and all I would have to do is refresh the app. Wrong!Now, with continued frustration, I reminded them that we were still at square one. In poor taste, I responded with more bad language, but having a background in customer service, but not being accustomed to idiocy myself, I further pressed the envelope on how a straightforward solution shouldn't be a problem here. This does not work for Fetch, as they cannot help but be as difficult as possible at all times. I was asked to refrain from further language and we continued. After "looking into the issue", and then "looking further" into it, they refunded me the points, starting the entire process over. Pointless, as I could have done this on my own from the start. Before re-redeeming, I asked about skipping the 3 day period, but was met with re-escalation by them regarding my since simmered language. I then redeemed a new gift card, but was deactivated anyway, citing language. Clearly retaliation. I just want my earned $10 GC.

  Business Response

  Date: 09/11/2023

  Hello and thank you for reaching out to the Fetch team!
  
  We love rewarding our user's for shopping at their favorite places, and we were more than happy to take a look at this!
  
  While investigating this account, our team discovered that this user was uploading physical ******* eReceipts as well as scanning the ******* eReceipts into the app as well in an attempt to gain points multiple times on the same purchase. This is a direct violation of our Terms of Service. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to, when somebody tries to fraudulently obtain points.
  
  (***************************************************)
  
  Due to these violations, and the abusive language used with our Support Team, this user's account with remain frozen.
  
  We do not like to make this decision, but we must do so to those who do not follow our rules.
  
  Warm Regards,
  
  The Fetch Team

  Customer Answer

  Date: 09/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So is it my language or the ******* receipt(just 1), where I explained their system did that on its own(known issue by them and the Fetch community)? Or is it suddenly both? I already provided the email that was sent by them stating the reason for my deactivation, and it only mentioned my "language". Although there were no repeat incidents after my warning, the instant I went to use my points, they deactivated my account anyway. Again, this was retaliation by a rogue and rather emotionally unsettled employee. Let's try to get some real accountability on their part, and not their usual "copy and paste" response. If a $10 gift card is that important to them, then it is just a telling sign of things to come, and may this serve as a warning to any future customers. Either way, I'm getting what I'm owed. This is just the first and reasonable option.

  Fetch, let's try sticking to your original reason for the deactivation, and not try to add your own technical issues as though it were my fault. If that were really the case, you would and could just take the points from that receipt back. You're all over the place and it's embarrassing to watch.

   -***********************

  Business Response

  Date: 09/11/2023

  Hello and thank you for reaching back out to us. 
  
  We were more than happy to take a look at this issue. 
  
  After review, we will be reversing the deactivation on the account, but we have removed any points that this user has gained fraudulently. We would also like to let to user know that submitting the same ******* receipt twice any more will result to the deactivation of their account. Our team will also not tolerate any further abusive language from this user.
  
  This user can review our Terms of Service here: 
  
  (***************************************************)
  
  If this user should have any questions, we would be more than happy to answer them at support(at)fetch.com.
  
  Regards,
  
  The Fetch Team

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Do not be fooled.

  Although Fetch has decided to do the right thing and reverse the deactivation of my account, they have since removed more than the original amount of points I had prior to their claimed fraudulent activity. Mind you, all this originally started over my frustration in their failure to initially provide me the $10 gift card I submitted, and taking twice the amount of time than the 3 days, or 72 hours, I was told. To think they somehow think my language was not warranted, yet we are still here, and I am still having to deal with the same type of incompetence dealt with then. Also, the claim of fraudulent activity was never there from the start, as the reason documented here, was my language. They are scamming me out of my points now, because the issue has been and still clearly is, about not affording the $10 gift card.

  These are the same people who, despite reversing my deactivation, can't help but double down on using the word "fraudulent" at every turn, like I'm supposed to learn from their mistake. I am aware of the ***************************************************************************************** an already submitted receipt. This happens often to so many of their customers, and any quick search online would show similar frustration with Fetch by said customers. You can have those ************************************** with the ****** points I had, enough for a $10 gift card, what originally got us here! Instead my account shows *****, meaning they took an extra **** points from the account, out of reach of the original $10 gift card I was eligible for. No wonder they didn't like my language before. It was warranted. This is a company, who at every possible turn, gets it wrong, then refuses, on every level, to make it right, despite getting on here and claiming to make it right.

  Whether it's a rogue customer service department or outright stupidity, this is the kind of stubbornness that leads to class action lawsuits. Until my points are returned to their original state prior to their mix up, this issue remains unresolved.

  This whole ordeal is starting to pay for itself just from watching Fetch cry wolf every chance they get, because we all know how that story ends. I know I'm not the only one.

  
  ***********************

  Business Response

  Date: 09/20/2023

  Hello! 
  
  Thank you for reaching back out to the Fetch team. 
  
  We love awarding our shoppers for spending at their favorite retailers, and we were more than happy to take one last look at this account. 
  
  After several communications from this user, we have decided to reverse the deactivation of this users account, with the understanding that any more duplicate ******* eReceipts submitted fraudulently will lead to the permanent deactivation of this account. 
  
  While we have reversed the deactivation, our team has removed any points that this user received by submitting fraudulent receipts. We are not happy when we have to deduct points from an account, however, we must do so if those points are earned by violating our Terms of Service. 
  
  ***************************************************
  
  If this user has any more questions, we are available at **********************************. 
  
  Regards, 
  
  The Fetch Team

  Customer Answer

  Date: 09/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Again, you have taken away more than double the points that were mistakenly added to the count. Remaining ***** over reissuing me these points, by either ignoring this or continuing to throw around the word "fraudulent", only proves my point this entire time regarding your incompetence.

  I had ****** points. I went to upload a new order from my connected ******* app, it uploaded, but it also reuploaded a previously uploaded receipt worth **** points. This brought my total to ****** points. You deactivated my account for something unrelated(calling you all idiots), then tried to lie here and say it was because of this. After contacting the BBB, you reinstated my account, but have only left me with ***** points.

  You're all still everything I called you in the first place. This is apparent and will not change overnight. But if you want to start your very long road to recovery, and giving hope to those around you who have to deal with you each and every day, then giving me back my original points total, which is ******, is long overdue. This may even appear here to someone who sees it, that although you deliberately toy with your app users, you somehow have the ability to come around and accept the responsibility of your blunder. Give me my original points back. It was enough for a $10 gift card, which is the card I called you all idiots over in the first place, and why this whole mess started.

  So. To recap.

  -****** points

  -Redeemed GC, after 6 Days, no GC.

  -Proceeded to be gaslighted as to why no GC, Called Fetch Idiots and Low IQ. Continued uploading new receipts.

  -Received warning for "language". ***** points added to account from old receipt. Wrongly added points remained in tact(no redemption attempt)

  -Account was deactivated citing "language". Still no GC. Wrongly added points still in tact.

  -Contacted BBB. Account reinstated. Points total now *****.

  -Wrong points deducted from pre-gaslighting points total. More gaslighting from Fetch regarding original points total, which is ******.

  - <--YOU ARE HERE

  I don't need you to own the lie. I don't need you to do anything but give me back my points. Until then, and given the added step of successfully redeeming my $10 gift card, this issue will remain unresolved, so anyone seeing this will know you haven't fixed this until then.
  

  
  Regards,
  
  ***********************

  Business Response

  Date: 09/22/2023

  Hello.
  Thank you for reaching out again to the Fetch Team.
  This user was originally deactivated for uploading ******* receipts twice in an attempt to gain double the points. With this evidence and the abusive language, our team decided to freeze this account.
  We have since reversed this decision but removed any points that this user gained fraudulently. We would also like to let to user know that submitting the same ******* receipt twice any more will result to the deactivation of their account.
  We invite this user to enjoy the app as they did previously, but please note that the points on the account are accurate.
  Regards,
  The Fetch Team

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The points on the account are not accurate. I repeat my original claim regarding Fetch's desire to not process the $10 Gift Card I was eligible for BEFORE any extra points were added. Fetch's own internal issues regarding money, greed, and simply not wanting to process customer's gift cards are what make this an ongoing problem for their users. For them, my language and the conveniently timed claim of fraudulent activity are now just the next step in not actually resolving this issue. I have provided facts, they know this from their own records, and now that I have allowed them to lie about it over the course of multiple responses, I will provide further proof. This is who Fetch is everyone.

  They key here is that the BBB know Fetch to be liars, and that other user's refer to this. Again, this is a company that will one day inevitably face class action, no doubt.

   I am providing screenshots of the duplicate receipt in question along with its original, and then a yearly total to prove my original tally was far more accurate than Fetch's claim. You tally these up, remove the (1) fraudulent receipt in question worth ***** points, then I am still left with more than enough for the $10 gift card, or ****** points. Notice there is only (1) duplicate receipt where both the # of items and price total match. Not only, but in case Fetch decides to continue the ruse for covering up their greed, I have already taken the liberty of screenshotting my entire receipt history. So no further manipulation on their part is advised.

  As much as I enjoy watching them dig a hole, I would still like to believe someone at Fetch has the decency to correct my points total. I never wanted or asked for the extra ***** points, but I have already addressed this previously. Hopefully someone at Fetch steps forward and does the right thing here. Their shortening correspondence, yet continued correspondence, only projects their lack of care or bother regarding this very notion. Proof provided, I would love to see how they further spin this.

  Remember, especially others who have been here, for them this is simply about nickeling and diming and not wanting to pay out. They have lied on multiple customers regarding this same issue just for the sake of not wanting to pay anyone. This is just the last route involving decency to take, even if Fetch doesn't have any left in the tank.

  ***********************
  

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Fetch participant I believe close to a year. My complaint is in regard to daily rewardss. Each day I watch the spin and it purposely bypass higher points as it will stop then it proceed to lower points predominantly 5 or 10 points.I notified Fetch of this situation of which I had become aware and of course they would not admit.After the conversation the rewards spin would pride points higher than 5 maybe 25 or 50.After maybe a week or so it reverted back to 5 or 10 points as I watch it initially stopping at higher points but then continue to lower points of 5 and 10.At this time I only want people to be aware of the **** they are.I am using the points I have for gift cards which I hope I receive then I will close my account and they can keep my remaining points. It is for this reason I have not referred people to join Fetch as I believe they are ****MERS.

  Business Response

  Date: 09/07/2023

  Hello! Thank you for reaching out to the Fetch team!
  
  We appreciate your feedback on our app. Our Daily Reward feature awards bonus points based on chance, once every 24 hours. The visual spin is just an animation that can be lagged by the device that is being used. As each device has different specifications, this will lead to some slow or delayed reactions from our Daily Reward spin animation. Our Daily Reward feature is also fairly new with little to no issues. If you're still experiencing this visual delay, we recommend trying our app on another device. 
  
  This said all points awarded under the Daily Reward feature are randomly generated bonus points for a free app, which helps our users reach the point requirements for their desired gift cards a bit faster. Multiple users are winning large sums of points and are posting them across social media platforms. 
  
  If they have any other questions, they can reach out to us at **********************************.
  
  The Fetch Team.

  Customer Answer

  Date: 09/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Unfortunately I do not accept your response as I have watched this (so call) as you say random spin since I have been apart of the Fetch community. 

  If what you say is correct then look at my daily rewards and then acknowledge my case. How do you justify my 5 points daily rewards accumulation (what are the odds) when it stop on higher points then randomly continue to 5 & 10 points.  I am a fair person and BUT cannot accept unfairness.]
  
  Regards,
  
  ******* ******

  Business Response

  Date: 09/11/2023

  Hello! Thank you for following up with the Fetch team!

  
  As we have stated before, all points awarded under the Daily Reward feature are randomly generated bonus points for a free app. With the multiple amount of points that can be awarded, smaller numbers have a greater chance, not everyone wins large sums of points with every receipt they scan. This user has received a ranging number of bonus points awarded from their Daily Reward spins, as recent as 8/27.

  
  This is a free app that awards bonus points ranging from 5 points to ****** points just for submitting a receipt. If this user would like more points, aside from the free points for spinning a minigame with a receipt submission, please review the 'Discover' tab for offers that are available for this user.

  
  If they have any other questions, they can reach out to us at **********************************.

  
  The Fetch Team.

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Fetch,

  I cannot accept your response as I know what I have seen with my eyes and ONLY for this reason I resorted to the BBB.

  You have seen my daily rewards and that alone speaks for itself regarding my claim.

  I want others to be aware of the type of scam business you (Fetch) operates as I no longer participate with Fetch.
  
  ******* ******