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Business Profile

Coupon Services

Fetch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Services.

Complaints

Customer Complaints Summary

  • 445 total complaints in the last 3 years.
  • 177 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fetch rewards gives points for receipts. My wife and I submitted receipts from ACME markets.Same day and time.Both bought the same item.Fetch refused these as duplicates.I stated to them that NOT the same as I paid with a $10 and she paid with a $5.wWhen I complained again,I submitted the only proof I had,slip that I had torn up.They accused us of fraud.They have had many fraud accts.,but we did nothing wrong and were peanently banned from Fetch.We do not have multiple access. We are 2 seniors using Fetch as part of our day.My email is ********************** The original receipts to compare them are on our Fetch app.We really love this app and are not doing anything illegal. Please help .

    Business Response

    Date: 09/19/2022

    Hello!

    Thank you for reaching out to the Fetch Rewards Team.

    It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases. 

    While reviewing these two accounts, we found that both users were accruing points from purchases that were not their own. Per our terms of service, users should only snap their own receipts. Please refer to this page for more information: https://fetchrewards.com/terms-of-service/ 
    Based on this activity evident in both accounts, we will not be able to reactivate these two accounts. 

    We strive to provide the maximum amount of points and savings to our wonderful Fetch users. Unfortunately, if somebody tries to fraudulently obtain points, we have to freeze that account.

     Kind regards,

    The Fetch Rewards Team

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had used Fetch Rewards app to get points for years, and all my receipts were original.But today they deactivated my account,told me the reason was receipts were cut/pieced/folded and wont continue service with me. Im so mad with the falsely accused and will not use they app any more.Additionally, I had 50 dollars rewards in this deactivated account couldnt be use,I need your help for get this 50 dollars rewards by gift card.

    Business Response

    Date: 09/16/2022

    Hello, thank you for reaching out to us! Fetch is happy to provide a rewarding service that is fun and easy for our users. After a manual review, we have reversed the deactivation of this account. We apologize for any confusion that this may have caused and we are happy to continue offering our services to the user. If the user has any further questions we will be happy to answer them at ********************************. Kind Regards, The Fetch Rewards team

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded this app a couple of days ago, and I had all my buddies use my referral code, and I racked up ALOT of points, so I bought 3 **** gift cards worth 25 dollars each. I go to scan another receipt, and it says my account is inactive. Will I still receive those cards after my account got deactivated? Im just very upset and was excited to be getting my **** cards.

    Business Response

    Date: 09/09/2022

    Hello!
    Thank you for reaching out to the Fetch Rewards Team.
     
    It makes us happy to be able to provide a fun app that helps our users get rewarded for their everyday purchases. While reviewing the user's account, we discovered multiple fake receipt submissions through several self-referred accounts. This is a violation of our Terms of Service. Please refer to this page for more information: https://fetchrewards.com/terms-of-service/.
     
    We strive to provide the maximum amount of points and savings to our wonderful Fetch users. Unfortunately, if somebody tries to fraudulently obtain points, we have to freeze that account. 
     
    Kind regards,
     
    The Fetch Rewards Team

  • Initial Complaint

    Date:09/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fetch suspended my account during a security audit when I was redeeming a reward from my points balance. I have redeemed multiple gift cards before and havent run into any problems. I shop at ******* AND Target almost EVERY day due to the fact that I own a business and often run out of items, and just because I scan a ton of receipts doesnt allow this company to suspend my account without any explanation.

    Business Response

    Date: 09/08/2022

    Hello! Thank you for reaching out to the Fetch Rewards team!

    We have reviewed the user's account and activity in question with our team. We show that the user was submitting fraudulent receipts, and gained a large number of points fraudulently from these actions. This type of activity goes against our Terms of Service. 

    We have decided that this user will remain deactivated. 

    Fetch Rewards loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (https://www.fetchrewards.com/terms-of-service/).

    Fetch Rewards may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to when somebody tries to fraudulently obtain points. Fetch has the prime goal of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service.

    If you have any further requests for more information on this matter please let us know at ********************************.

    Warm regards, The Fetch Rewards Team.

    Customer Answer

    Date: 09/08/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

  • Initial Complaint

    Date:09/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no evidence to prove but I had at least **** to ****** points. I was going to get a gift card and they had deactivated my account. Then I just deleted the app because I didnt know what to do. Then I was talking to some friends who experienced the same issue when your account was near the amount to get a gift card, it was suddenly deactivated. They didnt say what they deactivated my account for, they just deactivated it without telling me and only sent me an email we deactivated your account that was it and they didnt say why though. I like using fetch, in fact I referred so many people to get points when they signed up. Since they deactivated it, I do not have copies of all the receipts because after the 14 days, I just trash them all. Account name: *************************** Cell# ********** Email w fetch account : **************************** I live in ******, ***** Thank you,***************************

    Business Response

    Date: 09/05/2022

    Hello,
    Thank you for reaching out to the Fetch Rewards team!We were happy to investigate this issue. After reviewing it, we can confirm that fake receipts were found on the user's account. Per our Terms of Service, we don't allow submissions that are not the original prints from the register snapped through our app or online orders submitted through the eReceipt feature. Due to the violations, the account will remain inactive. Please let us know if you have any questions by contacting support(at)fetchrewards.com. Thank you,The Fetch Rewards team

  • Initial Complaint

    Date:09/04/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i haven't used fetch rewards in well over 2 months because i was to confused before on how to sign up but now today i said why not try again and i did but it said my account is inactive and when i tried to make a new account but it said i already have one and sign into that account i am really disappointed since they finally made it easier but then they said that my account is inactive? all I'm asking for is help because i really believe in this app being good.

    Business Response

    Date: 09/05/2022

    Hello and thank you for reaching out to the Fetch Rewards Team! We are committed to delivering the best experience to the members of the Fetch Family and were happy to look into this issue. Unfortunately, with the information provided by the user, we are unable to locate their account. If this user would like more information regarding the status of their account, we recommend that they connect with us at support(at)fetchrewards.com and kindly include the email address and phone number associated with the account. We look forward to hearing from this user. Kind regards,  The ********************** team

  • Initial Complaint

    Date:08/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For some reason I been scanning account like all day and they were real I cant get any rewards so I want my account back

    Business Response

    Date: 09/01/2022

    Hello! Thank you for reaching out to the Fetch Rewards team!

    We have reviewed the user's account and activity in question with our team. We show that the user was creating new/fake accounts using their referral code, and gained a large number of points fraudulently from these actions. This type of activity goes against our Terms of Service. 

    We have decided that the user's account in question will remain deactivated. However, the user still has one active account that they can still use. It is important to also note that if there are any other violations of our Terms of Service or fraudulent activity; the user's final active account will too be deactivated.

    Fetch Rewards loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (https://www.fetchrewards.com/terms-of-service/).

    Fetch Rewards may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to, when somebody tries to fraudulently obtain points. Fetch has the prime goal of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service.

    If you have any further requests for more information on this matter please let us know at ********************************.

    Warm regards, The Fetch Rewards Team.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded fetch to get some extra cash and I scanned receipts I have saved up to ****** and and spent it on Amazon gift card and I started to save up again to buy a pencil case on Amazon because I still I have 5$ left over from my other Amazon gift card and the pencil case is 15(I needed to buy the pencil case for school) so I decided to buy an Amazon gift card I had ****** (which is 15$) I had more then enough points to buy a 10$ Amazon gift card. When I went to go buy it it say that my account was inactive or something like that and at the end of the message it said to email fetch rewards and I did I emailed them 4 days ago so I wen to check my email and I saw that they still havent responded.Now I havent only wasted my money I wasted my time on writing the email and scanning receipts I never scanned a fake receipt and I think the message is an error so please help me get my points back not think I wasted my time writhing email please, and thank you for reading this.

    Business Response

    Date: 09/01/2022

    Hello! Thank you for reaching out to the Fetch Rewards team!

    We have reviewed the user's account and activity in question with our team. We show that the user was submitting fraudulent receipts, and gained a large number of points fraudulently from these actions. This type of activity goes against our Terms of Service. 

    We have decided that this user will remain deactivated. 

    Fetch Rewards loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (https://www.fetchrewards.com/terms-of-service/).

    Fetch Rewards may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to, when somebody tries to fraudulently obtain points. Fetch has the prime goal of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service.

    If you have any further requests for more information on this matter please let us know at ********************************.

    Warm regards, The Fetch Rewards Team.

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fetch will not let me get gift cards for no reason Im pretty mad right now because its been more than a year Ive been saving up my fetch points and now fetch wont even let me use them and thats stupid and I cant believe this I expect med better than this.

    Business Response

    Date: 08/30/2022

    Hello,

    Thank you for reaching out to the Fetch Rewards team!We were happy to investigate this situation.

    After reviewing it, we can confirm that fake receipts were found on the user's account. Per our Terms of Service, we don't allow submissions that are not the original prints from the register snapped through our app or online orders submitted through the eReceipt feature.

    Due to the violations, the account will remain inactive.Please let us know if you have any questions by contacting ********************************.

    Thank you,

    The Fetch Rewards Team

  • Initial Complaint

    Date:08/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fetch suspended my account during a security audit when I was redeeming a reward from my points balance.I have redeem many gifts card be for and had no problems. I go to target and ******* all the time. And I get banned for no reason. And they say I made fake receipts.

    Business Response

    Date: 08/29/2022

    Hello,

    Thank you for contacting the Fetch Rewards team regarding this matter.

    After a review of this user's account, we can confirm that the account has submitted fake receipts that resulted in its suspension. Our Terms of Service state, Fraudulent activity includes any action that is deceptive or an attempt to gain Points not in accordance with these Terms and includes but is not limited to, creating fake receipts

    Fetch Rewards strives to deliver maximum savings to its wonderful users, but in order for us to be able to do so, we ask our users to follow our Terms of Service.

    Due to the violations discovered on this account, we will not be able to reactivate it.

    If you have any questions, we are always available at ********************************.

    Kind regards,

    The Fetch Rewards Team

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