Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using fetch rewards and I have a baby so I buy tons of diapers, so I was scanning many receipts for diapers and because I was they banned me. I had over 100 thousand points which I worked hard to get. I never used fetch but I heard about it through a friend and I scanned all my receipts and later that night when i try to claim a gift card to buy more diapers for my baby I was banned. This app banned me for no reason.

  Business Response

  Date: 08/16/2022

  Hello! Thanks for reaching out to the Fetch Rewards team. It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases. While reviewing the user's account, we discovered multiple fraudulent receipt submissions. We can confirm that this user also created a number of accounts to benefit from self-referrals. This activity is not permitted as a user should only have one account and cannot self-refer. These actions go directly against our Terms of Service (https://fetchrewards.com/terms-of-service/).  Due to these violations, we will not be able to continue offering our services to this user. If a user tries to fraudulently obtain points, we have no choice but to freeze the account. Kind regards, The Fetch Rewards team

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got banned for using my receipts

  Business Response

  Date: 08/16/2022

  Hello! Thank you for reaching out to the Fetch Rewards team. Fetch is committed to creating an equitable shopping space for all users that adhere to our Terms of Service, which was agreed upon at sign-up by this user. While reviewing the user's account, we discovered multiple invalid receipt submissions targeting high value partner products. This type of activity is a direct violation of our Terms of Service, and resulted in the deactivation of this account. (https://fetchrewards.com/terms-of-service/) Due to these violations, we will not be able to continue offering our services to this user. Unfortunately, if a user tries to fraudulently obtain points, we have no choice but to freeze the account. Kind regards, The Fetch Rewards team

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kid said he had a bunch of receipts in his room that he could scan for me so he took my phone. Im guessing he uses a fake receipt maker so I contacted fetch about it to get my account unbanned theyve responded, but theyre not doing anything about it

  Business Response

  Date: 08/16/2022

  Hello! Thank you for reaching out to the Fetch Rewards team. Fetch is committed to creating an equitable shopping space for all users that adhere to our Terms of Service, which was agreed upon at sign-up by this user. While reviewing the user's account, we discovered multiple invalid receipt submissions. This type of activity is a direct violation of our Terms of Service, and resulted in the deactivation of this account. (https://fetchrewards.com/terms-of-service/) Due to these violations, we will not be able to continue offering our services to this user. Unfortunately, if a user tries to fraudulently obtain points, we have no choice but to freeze the account. Kind regards, The Fetch Rewards team

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I am very sad because my Rewards got cancelled but idk why .. can u please explain why it got denied? I'm waiting for a repsond please because I needed so long for those points I made 90k Points!! I needed like probaly like a week idk! :( I also emailed some of you guys but only some Bots are responding who can't solve my issue :(. I normaly was shopping at target ******* receipts from ********* etc. (I also have proof if you want.) So I want to say please give me my ****** play codes I needed so long to make the points and waited 3 days in happiness that I get my rewards :( Please fetch rewards explain why you denied/cancelled my reward :( Please be kind and give it to me. ** for ur time and understanding love u fetch!

  Business Response

  Date: 08/12/2022

  Hello! Thank you for contacting the Fetch Rewards team!
  
  We reviewed the user's account and the ********************** in question. This user was involved with submitting fraudulent receipt submissions. These fraudulent submissions award points to the user's account and has since been removed by our team. 
  
  The user will not be able to redeem ********************** with points that have been received by fraudulent behavior. 
  
  This type of activity goes against our Terms of Service. 
  
  Fetch Rewards loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (https://www.fetchrewards.com/terms-of-service/).
  
  Fetch Rewards may take any action in its sole discretion against any activity it deems fraudulent. This includes but is not limited to, when somebody tries to fraudulently obtain points. Fetch has the prime goal of providing a fair experience for users to accumulate points and maximize their savings.
  
  If you have any further questions on this matter please let us know at ********************************.
  
  Warm regards, The Fetch Rewards Team.

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ****** points and have been banned. This is unfair since ive always been a great customer. I heard that this happens all the time with other people and they are out raged. Please fix this problem that i have. All that hard work to waste. I am outraged since i spent so many time on fetch rewards to just buy a $50 **** card for nothing. I didnt even get the reward. All i got was a sorry this active is not active Fix this problem fetch awards!!!

  Business Response

  Date: 08/11/2022

  Hello, thank you for taking the time to contact us! It makes us happy to be able to provide a useful app that helps our users get rewarded for everyday purchases! After a manual review of the user's account, we discovered multiple fake receipt submissions. These are violations of our Terms of Service(https://fetchrewards.com/terms-of-service/). Due to these violations, we won't be able to continue offering our services to this user. If the user has any questions, they can always contact us at ******************************** for further assistance. Kind Regards, The Fetch Rewards Team

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You guys deactivated my account for now reason at all! I haven't used the app in over 6 months and I decided "well why not come back and give it another chance" because it was confusing at first. But I can't even log in which is very unjust.Is there anyway you can help me reactivate my account? I won't let me use another account either and I'm very confused

  Business Response

  Date: 08/09/2022

  Hello,
  
  Thank you for bringing this to our attention!
  
  After reviewing the user's account, we can confirm that we discovered a receipt submission that was corrected in a way that doesn't reflect the actual purchases made on the receipt and gained a substantial amount of points as a result. This behavior falls under fraudulent activity. 
  
  Per our Terms of Service, "Any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of your Points, terminating your account, and taking any other legal or equitable action which may be available to us."
  
  Due to the violation we discovered, the account will remain inactive.
  
  If you have any questions, we can be reached at ********************************.
  
  Kind regards,

  The Fetch Rewards team

  Customer Answer

  Date: 08/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 2 fetch reward accounts. The 1st/old one is registered with email ****************** The 2nd/new account was logged in with ****** gmail ******************** The 2nd one was created by mistake. I guess per customer only can have 1 account. So I gave the 1st/old account **************** to my husband, and let his phone number linked with it. I decided to use the 2nd/new account ******************** I did not use the refer code to create the 2nd/new account ******************** I think it is reasonable we both have a account. Last month fetch reward send me an email said if I upload a receipt , I would receive **** points. I did it ,but I did not receive the points. So I contacted them. _____________________________________________________________________________The first staff named ******. She thought I have 2 accounts. She deactived my account directly and transfered my points to my husband's account . She said she emoved the "new user" points as well, which means she transfered ***** points (the orginal is *****, I don't know what is "new user" points) .I explained there are two peple. The 2nd staff named ALSHA, she said " users are able to have one account". I think she means we are only allowed to have one account. I'm fine with it. But usually I use the app more than my husband. So I replied I want they transfer my husband's points to mine and deactivate my husband's account. I said this reques for so many time. The 3rd staff named ****** pretend to not seething my request. The 4th staff name JAMILLIA only did the deactivate my husband's account part without transferring points. The 5th staff ****** replied me 3 times and he did not do the tranferring points things for me. I'm tired of repeating things again and agian. They can check the ticket record but they did not. Or they just pretend to not see my request. I have the screenshot and email copy of the all message. I want them did the transffering points thing for me now.

  Business Response

  Date: 08/09/2022

  Hello,
  
  Thank you for reaching out to the Fetch Rewards team!
  
  We took a look at the user's account and reviewed their communication with our support team. We can confirm that the points were transferred from the inactive account to the user's active account as requested in the desired settlement.
  
  These points will be reflected in the user's total point balance that can be found in the top right corner of the app.
  
  If the user needs further assistance, our specialists will be happy to help them at ********************************.
  
  We hope the user continues to enjoy the app!
  
  Kind regards,
  
  The Fetch Rewards team

  Customer Answer

  Date: 08/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** Qi
  

• Initial Complaint

  Date:08/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch Rewards employs a fraudulent scheme to lure its users into supplying copies of purchase receipts in exchange for points that can later be exchanged for gift cards. But once the user accumulates significant numbers of points, Fetch abruptly concocts a bogus reason to claim the user violated its terms of service, and then purports to permanently deactivate the account. The user is afforded no due process, no details concern the alleged violations of the terms of service, and no right to appeal or seek reconsideration. Instead, Fetch Rewards robs the user of their hard-earned points, and when the user attempts to complain to customer service, their computer system sends an endless stream of auto-response emails with no information and no option to speak to a person regarding the issue.What I have described above is what happened to my 14 year old daughter. And judging by the complaints and reviews on the BBB website, this is what happens to almost every user of **********************. After my daughter was subjected to their ridiculous auto-response emails, I attempted to send more detailed emails through her email account, outlining why Fetch's actions were unacceptable, arguably fraudulent, and possibly illegal. When that was met with more of the same insulting auto-response emails, I transitioned the string to my email account at work, where I am a partner in an international law firm. But because no one is apparently "minding the store" in the customer service department, the moronic auto-response emails were promptly sent in response to my emails from an entirely different email account, even on a Sunday afternoon. So now Fetch has my undivided attention, and this complaint to BBB is the start of a series of escalating steps designed to correct this behavior by Fetch and ensure that it either corrects its business model or stops doing business.

  Business Response

  Date: 08/09/2022

  Hello,
  
  Thank you for bringing this to our attention!
  
  We looked into this situation, and while we are not able to discuss the details of another user's account, we can confirm that the account in question was reactivated.
  
  Additionally, we sent an email with more information to the account holder.
  
  Please don't hesitate to contact us at ******************************** with any questions.
  
  Kind regards,
  
  The Fetch Rewards team

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fetch rewards banned me completely out of no where when I havent done anything! I havent done anything that couldve gotten my account banned! Please help me get my account back!

  Business Response

  Date: 08/09/2022

  Hello,
  
  Thank you for letting the Fetch Rewards team look into this!
  
  We reviewed the user's account and can confirm that the account submitted fake receipts. Per our Terms of Service, Fraudulent activity includes any action that is deceptive or an attempt to gain Points not in accordance with these Terms and includes but is not limited to, creating fake receipts, and submitting fake receipts is not allowed on our platform.
  
  Due to the clear violations of our Terms of Service, we are not able to reactivate the account.
  
  If you have any questions, please contact us at ********************************.
  
  Kind regards,
  
  The Fetch Rewards team
  
  

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have a fetch rewards account and I think some other person has been scanning fake recipts on my fetch account when I told them not to and I got banned for it is there any way I could get that account back. Like if you could take away all the points that were scanned with the fake recipts from the person and just give the account back that would be great.

  Business Response

  Date: 08/07/2022

  Hello! Thank you for reaching out to us! Fetch is happy to provide a rewarding service that is fun and easy for our users. After a manual review, we have reversed the deactivation of this account. We apologize for any confusion that this may have caused and we are happy to continue offering our services to the user. If the user has any further questions we will be happy to answer them at ********************************* Kind Regards, The Fetch Rewards team

  Customer Answer

  Date: 08/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************