Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the FETCH app to make a purchase that advertised 20 points for every dollar spent. I spent $499 before tax, which should have earned me ****** points. I first inquired when my points were not automatically added. They then manually added 1000 points. I contacted them and told them I had been given the wrong points. They asked for a copy of my order, which I gave them, expecting them to correct the points. Now they are telling me they cannot add the correct points because I already received the wrong 1000 points, and they can't be added manually, which is ridiculous, because they already manually added the incorrect amount of points. This is not the first time they didn't give the correct points, but usually they correct it. This time they didn't. It is false advertising, and I would like them to do the right thing and award me the correct 10, 000 points.

  Business Response

  Date: 05/20/2025

  Hello,
  Thank you for reaching out to the Fetch Team!
  Our Team reviewed this user's account and we have decided to award the missing points for this user as a one time exception.
  When reviewing this order, it appears the user purchased an ineligible item from ***** Club. Ineligible items are determined by the retailer, and not Fetch. This user can review these points by tapping on their Account tab and select Points activity to view their point history and past receipts. If this user has any other questions, we are always available at ************************************************************.
  Warm Regards,
  The Fetch Team

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The fetch app offered ****** points each for Whole Foods Garden of Life supplements. I purchased 2 supplements for a total of 30k points on 5/6/2025. I tried to upload the receipt the same day but the app did not allow it. The receipt was uploaded on 5/15/2025 and the points were refused and not credited to my account because "the offer had expired". This is completely wrong because I purchased the items before the deal expired and the receipt was dated prior to the deal expiration. I contacted the company and they refused to credit me points. Failure to credit points happens very often with this company. I then requested the contractual documentation for the app, a copy of the company's terms of service agreement for the app. Also, any other agreements that outline the use and rules of the app as well as any other agreements that the company (Fetch) may rely on to support their position in this matter. The company has not responded or provided any documents to this day.The company is falsely advertising points and offers in order to generate traffic and money for the company.

  Business Response

  Date: 05/20/2025

  Thank you for contacting the Fetch Team.
  A detailed investigation has been carried out into the matter raised in the complaint. Upon investigation, we can confirm the user submitted their receipt after the offer expired.
  As a one-time exception, we have awarded the points to the user's account. Due to high demand and limited availability, offers may end before the date listed on it.  Please note that in the future, once an offer ends we are unable to award points.
  Should the user have any further questions, they can reach out to us at ********************************** for assistance.
  Kind Regards,
  The Fetch Team

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed offers and submitted VALID receipts and Fetch declined my gift cards and took my points. I want EVERY point restored AND my gift cards. If not, I'm calling an attorney and starting a Class Action. We don't have to follow your Arbitration policy when you violate your own Terms. You are SCAMMING people with FALSE promises. I have screenshots of EVERYTHING. RETURN MY POINTS THAT YOU ILLEGALLY TOOK AWAY.

  Business Response

  Date: 05/13/2025

  Hello and thank you for reaching out to the Fetch Team. We have thoroughly investigated the matter raised in the complaint. When taking a look, it appears that this user is printing out copies of their online orders, which is a direct violation of our Terms of Service. (***************************************************) The points earned from these invalid submissions have been deducted from the account.
  This user is welcome to submit these eReceipts properly by connecting their email to their Fetch account.
  If the user is having issues with their online orders, or if they have any questions, they are more than welcome to reach out to us at ************************************************************.
  Warm Regards,
  The Fetch Team

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No. You are incorrect.  These are NOT printed out eReceipts. These are store receipts.  You don't get to tell me what my receipts are,  when I KNOW what they are.   Fetch just doesn't want to pay.  There are complaints about this all over the internet,  including here.  You are being paid by these Companies to promote their products,  but you are not paying the people, when they buy them.  You are scamming people.  It's quite clear why Fetch is making millions.  They lie so they don't have pay out what they promise.  What you will do,  is pay out JUST enough to make a Class Action Lawsuit not worth the effort.   

  
  Regards,
  
  ***** ********

  Business Response

  Date: 05/20/2025

  Hello and thank you for reaching back out to the Fetch Team.
  When taking another look, we have confirmed that the submissions that this user has recently submitted on their account do not resemble authentic receipts. For this reason, we have considered these submissions ineligible for Fetch points.
  After careful consideration, we want to convey that the decision regarding the case is final. If this user has any questions, we are available at ************************************************************.
  Warm Regards,
  The Fetch Team

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  YOU are lying.   They ABSOLUTELY are valid receipts.  But,  it doesn't matter.  I've already gotten all the evidence I need to start a Class Action. I have everything documented, along with the receipts.  Fetch is misleading their Advertisers and scamming Consumers.  

  There's a reason they're not Accredited by the BBB. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested Fetch Rewards to delete all of my account information and withdrawn access to my personal email etc in writing using their designated form 4 separate times in the past two weeks just to have my requests ignored. There is no real person I can speak with on customer support nor a phone number. This company is using my private information still.

  Business Response

  Date: 05/08/2025

  Hello!
  
  Thank you for reaching out to the Fetch team!
  
  Our Team reviewed this user's account. We have confirmed that we received their deletion request.
  
  Per applicable state privacy law we have up to 45 days after request to finalize your deletion. The user will be notified once the process is completed.
  
  For more information this user can review our Privacy Policy here: *************************************************.
  
  Warm regards,
  
  The Fetch Team.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Requiring a 45 day waiting period to process an account deletion is ludicrous. My sensitive data and information is being accessed and used without my permission as I revoked that access the first time I requested my account be deleted. This process should be completed by Monday May 12th at the latest. 
  Regards,
  
  ***** ********

  Business Response

  Date: 05/09/2025

  Thanks for following up with the Fetch Team!
  
  After careful review, we have verified that the deletion request was submitted on May 8th, 2025.
  
  Unfortunately, we have to adhere to the 45-day waiting period as we are unable to accelerate this process for the user.
  
  We understand that this may not be the outcome hoped for, but we appreciate the understanding of our position. Following a thorough evaluation, we wish to convey that the outcome of the case has been concluded.
  
  Kind Regards,
  
  The Fetch Team

  Business Response

  Date: 05/09/2025

  Thanks for following up with the Fetch Team!
  
  After careful review, we have verified that the deletion request was submitted on May 8th, 2025.
  
  Unfortunately, we have to adhere to the 45-day waiting period as we are unable to accelerate this process for the user.
  
  We understand that this may not be the outcome hoped for, but we appreciate the understanding of our position. Following a thorough evaluation, we wish to convey that the outcome of the case has been concluded.
  
  Kind Regards,
  
  The Fetch Team

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appears 

   

  My 4th and final request was done in May  I originally requested this be completed in APRIL 2025  

  
  Regards,
  
  ***** ********

  Business Response

  Date: 05/20/2025

  Thank you for following up with the Fetch Team.
  We have verified that this deletion request was submitted on May 8th, 2025.
  A formal notice will be sent to their email within 45 days from the initial request as per industry standard.
  Following thorough evaluation, we wish to convey that the outcome of the case has been concluded.
  Kind Regards,
  The Fetch Team 

• Initial Complaint

  Date:05/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business removed all of my rewards points after I attempted to facilitate a return of an item because it was delivered to the wrong address. Business took over ****** points from my account and declined that I could cash out ****** points for my reward when returned item value was only ***** points. I want the ****** points returned to my account. It is unreasonable to take all points - how could someone possibly know when a receipt is issued that they will need to return an item? It is likely this scenario will continue based on any consumers changing needs after products are delivered. The business policy to take all points if an item points were awarded in is returned is in no way reasonable or logic. The business should only remove the value of the points for the returned item.

  Business Response

  Date: 05/06/2025

  Hello, thank you for reaching out to the Fetch team!
  A detailed investigation has been carried out into the matter raised in the complaint. During our investigation, we discovered that this user had points deducted in error. We have since awarded these points back to the user.
  If the user has any other questions, please feel free to reach out to us at ************************************************************.
  Warm regards,
  The Fetch Team

  Customer Answer

  Date: 05/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They deducted my points without any reason. I attached my receipt and I dont know how to connect with my email. So have to print the receipt and scan it. But they delete my points even though I contacted them before. Ridiculous! I need my points!

  Business Response

  Date: 05/06/2025

  Thank you for reaching out to the Fetch Team!
  Our team has thoroughly looked into the issues outlined in the Better Business Bureau complaint. After further investigation, we have decided to award the user ****** points back to their account as a one-time exception.
  We would like the user to note that within our Terms of Service, which was agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent. eReceipts must be submitted through the eReceipt feature in the Fetch app. Fetch cannot process images of eReceipts on a screen or eReceipts that were printed out. Further violations may result in additional point deductions.
  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 34 (***************************************************).
  Should the user have any further questions, we are always available at ************************************************************.
  Best Regards,
  The Fetch Team
  

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1, 2025 I reached out to Fetch customer support to open a ticket because I never received points for a game level I passed. I read all the documentation and I have screenshots to prove the game is still in "my apps" list and that I reached the required level for points. I am level 40 which should pay out ***** points as shown in screenshot provided. The representative ***** and ***** posted the exact same copy and pasted response to my email. I'm not even sure they're real people because they never answered any of my questions or helped me at all. I understand sometimes the app doesn't pay out points correctly but that's why opening a ticket exists. I just want a real person to reach out to me and help with my missing points. I have received no real explanation as to why the points cannot be added to my account.

  Business Response

  Date: 05/09/2025

  Thank you for reaching out to the Fetch Team!
  
  We have thoroughly investigated the matter raised in the complaint. Upon further review, we have come to a resolution and followed up with the user directly. 
  
  Should the user have any further questions, they can always reach out to us at ********************************************************. 
  
  Warm Regards, 
  
  The Fetch Team

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******, L2 Senior Workforce Clerk, was being dismissive in regards to my issue with him not giving me my 4000 points! It's his fault that the app gave a false VPN detection reading and costed me from playing a game from their my apps tab to get those points (5000) on the last day of the offer! A 1000 credit is 1000---not 5000---you owe me 4000 more points! Stop playing games with me!

  Business Response

  Date: 05/07/2025

  Thank you for reaching out to the Fetch team! 
  
  The concerns raised in the Better Business Bureau complaint have been subject to a thorough investigation. After further investigation, we have decided to award the user ***** points as a one-time exception. 
  
  To avoid further issues in the future, please note that a VPN is not needed while using Fetch and can lead to our app being unable to track properly.
  
  Should the user have any further questions, we are always happy to assist them at ************************************************************. 
  
  Warm Regards,

  The Fetch Team

  Customer Answer

  Date: 05/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Fetch for several years. Recently, I have noticed they are giving larger point values for trying the products they advertise on their site. Most are common manufacturers....Dove, ******************, ********, etc. You can also get points by purchasing from retailers through their site....***** Club, ******, Temu, etc. They also will allow multiple redemptions on these products. I have been purchasing quite a bit of items to try new products, use them for gifts, etc...and then I obtain gift certificates through Fetch (typically ***** Club, Bass Pro, etc.) A $50 gift card is ****** points, so it takes a while to obtain one and quite a bit of purchasing.Recently, Fetch has taken ******+ points away from me and told me I fraudulently submitted receipts. 98% of my receipts are electronic with their system connected to my email and retailers sites directly. I have asked for proof of which receipts. I keep getting canned responses and am being told the matter is closed. It is not closed, I followed the rules and if my receipts are submitted by Fetch connecting directly with retailers....how am I manipulating the receipts. If I am being accused, I want the proof of where I did this and how. A $2.5 billion company is going to take away points that won't even amount to a $20 gift card yet. This is so frustrating when now I can even get a response.

  Business Response

  Date: 05/01/2025

  Thank you for reaching out to the Fetch Team!

  Our team has thoroughly looked into the issues outlined in the Better Business Bureau complaint. After further investigation, we have decided to award the user ****** points back to their account as a one-time exception.

  We would like the user to note that within our Terms of Service, which was agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent. Submitting the same receipt more than once, in any format, or uploading receipts already submitted by the user or others, is prohibited. Further violations may result in additional point deductions.

  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 34 (***************************************************).

  Should the user have any further questions, we are always available at ************************************************************.

  Best Regards,

  The Fetch Team

  
  

  Customer Answer

  Date: 05/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked hard to earn points from scanning receipts in fetch App I gathered more than ****** points when I went to redeem two gift cards for $50 each for PlayStation and $5 gift card for ****** I waited three days and at the end my three gift cards were denied without valid reason .I think fetch is becoming a scam ,they take money from store for points we redeem and deny us gift cards that we deserve .I want my points back

  Business Response

  Date: 04/24/2025

  Hello! Thank you for reaching out to the Fetch team!

  We reviewed this user's account and with our investigation, we found that this user was submitting online eReceipt orders for points, then canceling or returning these orders. This activity is not permitted under our Terms of Service, for use of our app. As such, points were deducted from this user's account for the activity in question.

  Within our Terms of Service, which were agreed upon when the user signed up, any form of fraudulent activity is a violation of these Terms. Fetch may take any action in its sole discretion against any activity it deems fraudulent, including deducting some or all of an account's Points, terminating the account, and taking any other legal or equitable action which may be available to us.

  We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 34 (***************************************************).

  Warm regards,
  The Fetch Team