Business Profile

Insurance Companies

American Family Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Family Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

314 total complaints in the last 3 years.
102 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 16th, 2025, my husband was hit in a 4 way stop by another driver, who entered the intersection prematurely. As my husband was almost through the intersection when the other driver entered it, he was hit in the rear of his vehicle, and damage to the at fault vehicle was in the front. It was very clear who was at fault at the scene, and the photos of the damage also further support how the incident occurred. The other driver apologized for the accident, and a claim was filed with her insurance company, American Family. Without any sufficient investigation and without even taking the contact information of the witness we provided, American Family quickly offered to cover only 20% of the damage to our vehicle - even though all evidence makes it quite clear that their insured was 100% at fault. This kind of bad faith negotiation shouldn't even be allowed, as it absolutely aims to take advantage of vulnerable members of society or anyone that might not know their rights, or how insurance companies mediate these issues. They simply hoped to not pay what was owed, that we might not know better, and move on. They then tried to have our insurance company reimburse their insured's deductible - again, without proper "investigation" - just hoping to get away with something they were not due. Our insurance company rightly denied their claim, due to the clear evidence that my husband was not at fault. It has now been nearly 2 months with no word at all, again, this disreputable company seems to simply hope we will walk away without being compensated for the damage. American Family has acted in bad faith. We should not have to hire an attorney in order to be compensated fairly for an open and shut case (even their own adjustor remarked to us that this was 'cut and dried'), However, the shady business practices employed by American Family have ensured that we have no choice but to spend time and money simply trying to be made whole.
Business Response
Date: 07/11/2025
July 11, 2025

BBB of Wisconsin

RE: Complaint File Name: ******** ****:

Thank you for making us aware of the comments from ******** ****. American Family received similar comments from the Washington Office of the Insurance Commissioner (WA OIC) on July 10, 2025. A response will be provided directly to the *** by their specified due date of July 31, 2025.

To protect our customers privacy, ********************************************* will not provide a copy of our response to the Better Business Bureau.

Sincerely,

Consumer Affairs
American Family Insurance Company
**********************************
Initial Complaint
Date:07/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In an attempt Im writing to formally express my concern regarding my recent experience with American Family Insurance, specifically with one of their agents, Mr. ****** ******.I was recently involved in an accident with one of their policyholders. Following the incident, my own insurance provider instructed me to contact the representative for American Family Insurance to provide a statement and begin the claims process. However, when I reached out to Mr. ******* I was met with a combative and dismissive attitude. He seemed unwilling to engage professionally, and I had to insist that he take my statement as part of the proper ************ no point did he offer any guidance or share relevant claim information, and his lack of cooperation has left me with serious concerns about the transparency and fairness of the claims process. I fear that this unprofessional conduct may jeopardize my ability to receive proper compensation for the damage to my vehicle.I am submitting this complaint to the Better Business Bureau in hopes that American Family Insurance will address this issue appropriately and ensure a more respectful and cooperative experience for anyone navigating the claims ********** resolve my claim with American Family
Business Response
Date: 07/10/2025
July 10, 2025

BBB of Wisconsin
**********************
*******************

RE: Complaint File Name: ******* *******:

Thank you for making us aware of the comments from ******* *******. It is a company goal to provide the best possible service to our customers. I have asked the appropriate department to research the concerns and respond directly to ******* ******* by July 23, 2025.

To protect our customers' privacy, ********************** will not provide a copy of our response to the Better Business Bureau.

Sincerely,

Consumer Affairs Department
American Family Insurance Company
**********************************
Initial Complaint
Date:07/03/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a formal complaint against American Family Insurance regarding their failure to provide an accurate Letter of Experience for my previous auto insurance policy, as well as their refusal to correct known errors in the documentation.I have repeatedly requested a Letter of Experience that includes two key details:1.The time frame my daughter was insured with their company.2.Her claim history during that period.Despite multiple follow-ups by phone, the document I received 10 days later does not include the claim history, and more concerningly, it lists an incorrect policy end date of 1/12/2024. I brought this to their attention, but they have refused to amend the date, even after I provided documentation that clearly shows the error.Specifically, I have an email thread from January 15, 2024 requesting a new quote that removed one insured driver and a vehicle. Rather than issue a new quote as requested, the company altered my existing policy, which they now cite as the reason for the earlier end date. In addition, the incorrect date they now reference is before the email was even sent, making their explanation illogical and unsupported.This error is affecting the ability to secure proper auto insurance elsewhere, as the Letter of Experience is a standard requirement for establishing continuous coverage and claims history.I am seeking the BBB's assistance in getting American Family Insurance to:Issue a corrected Letter of Experience with the accurate policy start and end dates( from 1/18/2023 to 1/18/2024).Include my daughter's claim history, if any, as initially requested.Thank you for your time and support in resolving this matter.
Business Response
Date: 07/07/2025
July 7, 2025

Better Business Bureau of WI

RE:
Complaint File Name: ****** **
ID Number: ********

Thank you for making us aware of the comments from ****** **. It is a company goal to provide the best possible service to our customers. I have asked the appropriate department to research the concerns and respond directly to ****** ** by July 18, 2025.

To protect our customers' privacy, ********************** will not provide a copy of our response to the Better Business Bureau.

Sincerely,

Consumer Affairs Department
American Family Insurance Company
*************************
Initial Complaint
Date:06/27/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Family dispurse checks to me with several co-signers names on the checks that did do any work at my address. American wrote checks to Bulldog adjuster and allphase a ***ortedly roofing company. I talked allphase briefly about my roof but had no idea Bulldog was their adjuster. I was informed at the time of my brief conversation with two individuals, one from Allphase and second ****** who ***orted he was from American Family. I took it forgranted that he was an American Family employer until found out he was not . I visited my insurer office an explained my encounter with two and was ask by American family *** did I have a lawyer. Later I was informed the guy lied to me about who he he was. American Wrote and issued a check to the ******* and allphase companies without consulting with me. I used different roofer who actually did the work. American Family assist the companies were under contract with me and sent checks to me with ******* as the co-signer on the checks. Allphase sent the check they back and I have in my possession and has for months now.
Business Response
Date: 06/27/2025
June 27, 2025

BBB of Wisconsin
**********************
*******************

RE: Complaint File Name: ****** *****:

Thank you for making us aware of the comments from ****** *****. It is a company goal to provide the best possible service to our customers. I have asked the appropriate department to research the concerns and respond directly to ****** ***** as soon as possible but no later than by July 11, 2025.

To protect our customers' privacy, ****************************************************************************************************************, S.I. will not provide a copy of our response to the Better Business Bureau.

Sincerely,

Consumer Affairs Department
American Family Mutual Insurance Company, S.I.
**********************************
Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I FILED A CLAIM WITH WHAT MY PAPERWORK STATES IS PROGESSIVE HOME-BY HOMESITE. THE COMPANY WAS ACTUALLY AMERICAN FAMILY INSURANCE (WE HADNO IDEA THIS IS NOT ACCREDITED BY BBB). WE HAD DAMAGE TO OUR POOL LINER DUE TO A VERY BAD WIND AND RAINSTORM.I HAVE NEVER HAD TO FILE A CLAIM BUT THIS TIME I HAD NO CHOICE. MY POOL LINER WAS LACERATED BY WHAT FELL INTO THEPOOL DUE TO THE STORM. I CALLEDANDSPKE TO CLAIMS ***** A ***** (CLAIMSADJUSTER SUPPORT) CALLED ME AND I EXPLAINED MY SITUATION.AFTER GETTING ALL I NEEDED FROM ESTIMATES AND PAPERWORK SHE ASKED FOR, I WAS THEN CALLEDONLY TO BE TOLD THAT OUT OF THE $******* ESTIMATE I SENT HER --THAT THEY DEDUCTED $7,835.20!!!!! SO WE WOULD ONLY RECIEVE $435.00 FOR THE TOTAL DAMAGE!! HOW IN THW WORLD IS MY LINER DEPRECIATED THAT MUCH CONDIDERING HOW THE ***** HAS GONE UPWAY MORE THAN IT WASIN 2012. THIS WAS A COMPLETE SHOCK. THIS WAS NEVER EVER DISCLOSED AT THE TIME WHEN I BECAME A CUSTOMER . THEY ONLY TELL YOU WHAT THEY WANT AT THE TIME. ***** HAS YET TO CALL US BACK WITH MORE QUESTIONS WE HAVE AND SHE IS IGNORING ALL OUR CALLS. I THEN LOOKED UP AND SAWONMY CALLER ID IT WASNOT HOMESITE CALLING LIKE IT STATESON MY PAPERWORK BUT ITS AFI ( AMERICAN FAMILY INSURANCE) WHO HAVE HUDRENDS OF COMPLAITS!!!!! ITS TIME TO REALLY GET THIS COMPANY EXPOSED FOR FRAUD!!!! THEY LIE AND ARE TAKING ALL OUR MONEY!!!!! SO DISGUSTING!!!!! OUT OF THE $ ******* THAT I NEED FOR MY REPAIRS THEY ARE DEPRECIATING A POOL LINER!!! EVEN THOUGH VALUE HAS INCREASDRAMATICALLY!! ITS A SHAME AND HOPE THEY ARE EXPOSED AND I WILL BE ONE TO MAKE SURE THE ***** IS TOLD!!!
Business Response
Date: 06/30/2025
Privacy response attached
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We received our insurance quote over the phone, in person, and in writing on 5/6/25. We then received the charge on our credit card on 5/6/25 in excess of $844 of the quote. Our local insurance agent has attempted several times to get our refund with American Family stating they would be refunding it to no avail. I have further documentation of emails and texts with the local insurance agent, **** *******.
Business Response
Date: 06/23/2025
June 23, 2025

Better Business Bureau of WI

RE:
Complaint File Name: ***** *******
Complaint ID: ********

Thank you for making us aware of the comments from ***** *******. It is a company goal to provide the best possible service to our customers. I have asked the appropriate department to research the concerns and respond directly to ***** ******* by July 8, 2025.

To protect our customers' privacy, ********************** will not provide a copy of our response to the Better Business Bureau.

Sincerely,

Consumer Affairs Department
American Family Insurance Company
**********************************
Initial Complaint
Date:06/20/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The dispute is related to a system changeover where I have had five new policies sent to me, had my account cancelled and autopay cancelled (the later several times) and the business failing to collect my payment for several months and not contacting me until I found out I was being charged 3 months which I thought I had already paid, due to getting notifications my payment had been recieved. In addition, I had April's payment taken out, but then refunded to me through a check and charged again. You can see in my attachment that they acknowledge system issues and wish they could help. I have been working with the local and national agents and all have claimed they will get to the bottom of it and get back to me, and none have. Their only suggestion is to spread out my payments, but due to their constant system problems, I don't even believe I would have been covered if I had a claim, so have been charged for services not provided. I asked that they cover the amount that I had repeatedly set up my autopay to pay, but they system never took out, but they claimed they are unable to do that. Note: My contact is in ***** Kansas, but apparently the actual agent operates through *************. My last contact was today, June 20, where I informed them I had repeatedly tried to get this resolved through their system, but would now have to contact outside parties. They transferred me to their internal investigation unit, who when straight to voicemail.
Business Response
Date: 06/20/2025
June 20, 2025
BBB of Wisconsin
**********************
*******************

RE: Complaint File Name: **** **********:

Thank you for making us aware of the comments from **** **********. It is a company goal to provide the best possible service to our customers. I have asked the appropriate department to research the concerns and respond directly to **** ********** by July 3, 2025.

To protect our customers' privacy, ****************************************************************************************************************, S.I. will not provide a copy of our response to the Better Business Bureau.

Sincerely,

Consumer Affairs Department
American Family Mutual Insurance Company, S.I.
**********************************
Customer Answer
Date: 06/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have stated multiple times they would have people get back to me, and they never have. I have always had to be the one to reach back out. If they happen to respond, I would need to read what their response is before being able to say if it satisfies me. Right now, this is just boilerplate and does nothing to resolve the situation.
Regards,

**** **********
Business Response
Date: 06/30/2025
June 30, 2025

BBB of Wisconsin
**************************************************************************************

RE: Complaint File Name: **** **********:

Thank you for making us aware of the additional comments from **** **********. It is a company goal to provide the best possible service to our customers. I have asked the appropriate department to research the concerns and respond directly to **** ********** as soon as possible, but no later than July 9, 2025. To protect our customers' privacy, ****************************************************************************************************************, S.I. will not provide a copy of our response to the Better Business Bureau.
Sincerely,
Consumer Affairs Department
American Family Mutual Insurance Company, S.I.
**********************************
Customer Answer
Date: 06/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

**** **********
Customer Answer
Date: 07/01/2025
This only says someone will contact me. This does not resolve my problem. I already had someone contact me and tell me there was nothing they could do, which I do not accept as an answer after all the time they have wasted and stress they have caused me.
Business Response
Date: 07/01/2025
July 1, 2025

Better Business Bureau of *********
******************************************

RE: Complaint File Name: **** **********:

Thank you for the additional correspondence from **** **********. As indicated in our prior correspondence, American Family Mutual Insurance Company, S.I. will provide response directly to **** ********** by July 9, 2025.

Thank you for your understanding.

Sincerely,

Consumer Affairs Department
American Family Mutual Insurance Company, S.I.
**********************************
Customer Answer
Date: 07/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This adds nothing to resolve my issue. They are wasting my time further than they did originally. Actions speak louder than empty words.

Regards,

**** **********
Customer Answer
Date: 07/10/2025
Outside of the portal, I received one phone call where it was stated that my incident "was not something they would like to happen," but were helpless to do anything outside of restructuring my payments over a period of time, rather than admit guilt for their mistake and, ideally, credit my account to help with this financial burden. They, in fact, stated they are not even able to credit accounts, which I believe is a lie.
Business Response
Date: 07/14/2025
July 14, 2025
BBB of Wisconsin
**********************
*******************

RE: Complaint File Name: **** **********:

Thank you for making us aware of the continued concerns of **** **********.
American Family Mutual Insurance Company, S.I. has responded to Mr. ********** in writing and via phone. Our position has been explained and is being upheld. We will not be addressing this matter further.

Please officially close this complaint.

Sincerely,

Consumer Affairs Department
American Family Mutual Insurance Company, S.I.
**********************************
Customer Answer
Date: 07/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have taken no action other than to say they can't take any action. This is not satisfactory.

Regards,

**** **********
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my dissatisfaction with the handling of my recent homeowners insurance claim regarding a large tree that fell in my backyard and caused significant damage to my fence.Despite promptly reporting the incident, I was informed that Homesite would not cover the full cost of removing the fallen tree. Instead, I was told that only a small portion of the tree removalspecifically the section affecting the fencewould be covered. The majority of the expense, including the removal of the rest of the tree, has been deemed my personal financial responsibility.I was issued a payment of $920.56, which is far from adequate considering the actual costs Ive received from contractors. The tree removal alone is estimated at $1,800, and the fence repair is quoted at $800, bringing the total to $2,600. After accounting for my $1,000 deductible, I should reasonably be reimbursed $1,600. However, I was not given the opportunity to submit estimates before the claim was processed, and the amount paid does not reflect the real-world costs involved.I believe Homesite has failed to act in good faith by prematurely closing the claim and undervaluing the true extent of the damage and repair expenses. I am requesting a reassessment of the claim and full reimbursement in accordance with the actual costs incurred.I look forward to your prompt attention to this matter and a fair resolution.Homesite Insurance Company 6000 American ****************************** **************
Business Response
Date: 06/23/2025
Please see attached privacy letter.
Customer Answer
Date: 06/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no offer to resolve this matter nor any communication from management. I tried calling **** ******* the manager but there was no response. I need assistance in getting the money that is owed to me by the insurance company. They are not supplying sufficient funds under the policy I have with them.

Regards,
**** ************
Business Response
Date: 06/25/2025
For privacy reasons, our response will be provided separate to the customer by 6/27/2025.
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our church sign and canopy was damaged beyond repair by their insured driver that also happens to be a long time member of the church. We submitted all the quotes for replacement that included four items. The delayed response was for only two of the items and was depreciated by factoring an estimated age of the items. The church is over ************************************** half. This would not allow us to replicate these items to original condition unless we incur the remaining cost ourselves. The one person who most desperately wants these items replaced is the insured herself. She was devastated by this accident she had resulting in the damage to her beloved church. The claim adjuster has been slow to respond initially and now is no longer responding at all. Therefore we are looking for other means to appeal this and would greatly appreciate your assistance.
Business Response
Date: 06/17/2025
June 17, 2025

BBB of Wisconsin
**********************
*******************

RE: Complaint File Name: **** *****:

Thank you for making us aware of the comments from **** *****. It is a company goal to provide the best possible service to our customers. I have asked the appropriate department to research the concerns and respond directly to **** ***** by July 1, 2025.

To protect our customers' privacy, ********************** will not provide a copy of our response to the Better Business Bureau.

Sincerely,

Consumer Affairs Department
American Family Insurance Company
**********************************
Customer Answer
Date: 06/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
American Family insurance has re-evaluated their original offer and included the previously missing items. The new offer, although increased, does not provide funds needed to replicate and restore our loss. The factoring in of depreciation is unacceptable and in error. These items were not lost or stolen and due to their historic value to the community if anything have appreciated value. We request full restitution and seek any further help the BBB can offer.

Regards,

**** *****
Business Response
Date: 06/27/2025
June 27, 2025

BBB of Wisconsin

RE: Complaint File Name: **** *****:

Thank you for making us aware of the continued concerns of **** *****.
American Family will respond again, directly to *******************, as soon as possible but no later than July 11, 2025.

To protect our customers' privacy, ********************** will not provide a copy of our response to the Better Business Bureau.

Sincerely,

Consumer Affairs Department
American Family Insurance Company
**********************************
Customer Answer
Date: 06/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We just found out that the homeowners policy written on our Condo was done incorrectly. We were issued a home policy and not a condo policy. After contacting American Family Insurance we were told that yes we were issued the wrong policy. We have been paying $1,600 per year when in fact a condo policy should have been at least $1,000 less per year. The ****************************** in ***********, Wi left us a phone message stating that we were issued the wrong policy and that they would correct their mistake but its our bad luck that we paid the wrong amount of money over the last 5 years. The agent that sold us the policy stated that it is not his problem that the wrong policy was written.
Business Response
Date: 06/17/2025
June 17, 2025

Better Business Bureau of WI

RE:
Complaint File Name: **** ******
Complaint ID: ********

Thank you for making us aware of the comments from **** ******. It is a company goal to provide the best possible service to our customers. I have asked the appropriate department to research the concerns and respond directly to **** ****** by June 30, 2025.

To protect our customers' privacy, ********************************************************************************************************************. will not provide a copy of our response to the Better Business Bureau.

Sincerely,

Consumer Affairs Department
American Family Mutual Insurance Company, S.I.
*************************
Customer Answer
Date: 06/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** & ******* *****

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American Family Insurance is NOT a BBB Accredited Business.