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Business Profile

Magnifying Glasses

Orascoptic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magnifying Glasses.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased dragonfly loupes at a dental conference on march 2023 (PDC In *********), I had agreed to the monthly payment of ****** ******** Dollars. However, Orascoptic has been using my credit card for another instalment payments besides my own. I have contacted them via phone and email, all the agents I spoke with said they would fix it, but nothing has been done. It has been 3 months since the first attempt and a total of ******** ******** Dollars have been erroneous charged. I have come to a point I want to return the loupes I bought, since they dont fit properly and are going back for adjustment. It is very frustrating, I bought a product that costs me ****** monthly to a total of ***** ******** dollars and this is the type of service received ( on top of the extra charge of ********.

    Business Response

    Date: 06/13/2023

    Good morning - We have received this complaint. As the customer indicates,there was indeed an error made that caused their card to be charged erroneously. We would like to extend an apology to the customer on behalf of our company for the error and we appreciate the opportunity to rectify the situation! The two charges have since been corrected and refunded. These refunds should be reflected in her bank account. ************* leadership personnel has reached out to the customer to follow-up directly as well. If you have any further questions regarding this incident, please reach out to us directly at ****************************************

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of loupes (glasses) and then returned them for a different pair. The second pair was less expensive and I was supposed to be credited for the difference. I never received the refund. I tried calling several times and different customer service agents hung up on me all times.

    Customer Answer

    Date: 02/14/2023

    I recently filed a complaint but then the business then reached out and clarified the issue. Is there a way to cancel the complaint? Thank you for your time.

    Claim #********

Orascoptic is NOT a BBB Accredited Business.

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