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Business Profile

Replacement Windows

Mad City Windows & Baths

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mad City Windows & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mad City Windows & Baths has 25 locations, listed below.

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    Customer Complaints Summary

    • 334 total complaints in the last 3 years.
    • 146 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased walk in shower Oct. 2024. Reported showerhead pulling away, after filing a complaint with bb they came and repaired. Showerhead pulling away again and I question why the caulking is turning yellow. Did 2 repair request on website and 2 phone calls since April 12 2025 and no return call.

      Business Response

      Date: 05/08/2025

      We will be reaching out to schedule service to remedy this issue today.

      Customer Answer

      Date: 05/09/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:05/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a shower unit installed they had unqualified installers that installed it wrong two times. The unit had to be removed and reinstalled two times the third time it looked good it was done right but it leaked they came out 5 times and it appears not to leak now. I was promised a $500 dollar refund and a $100 dollar gift card because of the delays and inconvenience. The salesman promised this job would be done in two days, it took at least 14 days to complete the job should have been done *****- 2024 it was not completed until 4-14-2025. This is the worst remodeling project I have ever had done, the least Mad City can do is make good on their promise of the $600 refund.

      Business Response

      Date: 05/05/2025

      Mr. ****,

       

      I would be happy to reach out and discuss all issues regarding the install issues you had, as well as anything else that had been promised to you. I will reach out this afternoon to discuss.

       

      Thank You.

      Customer Answer

      Date: 05/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]I have not received a phone call yet if I am not home please leave a message and I will return the call, my home phone number is **************.

      Regards,

      ******* ****

      Business Response

      Date: 05/08/2025

      Mr. ****,

       

       

      We have attempted to call you several times. Please reach out to me as soon as you can at ************ and I will make sure i take care of this issue for you right away.

       

      Thank you much!

      Customer Answer

      Date: 05/19/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Consumer has received the refund.

      Regards,

      ******* ****


    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Excessive gap at the base of shower wall under window and also at the window the caulk at the window is turning black, the leaking will eventually cause the floor to go. The business has made multiple attempts to fix this but now the window is starting to turn black. I reached out to the finance company and they have filed a complaint with the business and this was a month ago and I have not heard anything as of yet. When they knocked the tub out they busted through my living room wall. They fixed this and both times they came out they did not charge for the repairs. I can basically stick my pinky finger through the gap in the left corner of the wall. I would like it fixed because I definitely need it. I would like them to correct problem and I do not need them to keep coming out.

      Business Response

      Date: 05/01/2025

      Hello, 

       

      I have been in contact with the homeowner regarding the service work listed in the complaint and the repairs have been scheduled.

       

      Thank you, 

       

      **** *******

    • Initial Complaint

      Date:04/25/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several months back I clicked on a link for ******** to look into an estimated quote for a bathroom remodel. I now am suffering with 5 to 6 calls per day every day. I have never spoken to anyone on any of these calls. I have blocked more numbers from ******** than I can even count. This has been going on for months now. The numbers they call from change constantly and I continue to block the numbers. I have never spoken to any one on these calls hoping they'll just quit calling since I do not answer. It does not seem it would matter if I tried to find a number to call to demand that the calls stop as it appears my number has been given out to many many different sales personal. I WOULD NEVER RETAIN THIS BUSINESS FOR ANY KIND OF REMODEL BASED ON THEIR INCESSANT NUISANCE PREDATORY CALLING. I want to be removed from any call list relating to Mad City Remodeling permanently.

      Business Response

      Date: 04/28/2025

      Mad City will add this prospect to our do not call list

       

      Customer Answer

      Date: 05/01/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I merely inquired (not interested in buying) on website called *************** ad info for senior citizens including a Mad City ************* ads. Phone has rung non-stop with caller ID showing "Mad City" & different phone #'s. Need whatever location this spam-type calling is coming from to stop. I am 82 yrs old w/ *********** & only looked on internet while I got up to take my pills & need phone to stop ringing every couple of minutes. No one speaks when you answer. Please send my phone # to their call center. I see other people have complained about their constant calling to you, also so I presume you already have contact info for this matter with them. Thanks.

      Business Response

      Date: 04/25/2025

      Mad city will add this prospect to our do not call list 

    • Initial Complaint

      Date:04/20/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calls. On stop without voice messages. I have blocked all the different numbers the company has called from. Without voicemails I do not know what you are calling about. Bad customer service/prospecting. Please stop calling me. I am not going to answer.

      Business Response

      Date: 04/21/2025

      Mad City will add this prospect to our do not call list

       

    • Initial Complaint

      Date:04/18/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling and I've told them to stop and to take my number out of their calling list. (Do not call).

      Business Response

      Date: 04/21/2025

      Mad City will add this prospect to our do not call list

    • Initial Complaint

      Date:04/17/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw an ad about shower remodel. I was looking just for an email quote or online pricing. You had to provide a phone number to get quote. I got a call immediately after submitting the request but I was at work and couldnt answer. No message was left. In the next 8 hours I got 25 phone calls all labeled from mad city. I blocked them all. They were coming from different phone numbers. Im still getting them. I also got a text from a number and I asked them to please stop its harassment. I was interested in a quote but based on the calls from today, I would not use them.

      Business Response

      Date: 04/21/2025

      Mad City will add this prospect to our do not call list

       

      Customer Answer

      Date: 04/21/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:04/16/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im being harassed by this company and their workers. They are calling me nonstop from different numbers, showing up to my house, and sending me mail. I also called to cancel my appointment and they hung up on the phone when I mentioned that I didnt want to schedule a new one. Im scared that they are going to keep harassing me until I give in to signing something.

      Business Response

      Date: 04/29/2025

      Mad City will add this prospect to our do not call list

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling me, and don't say anything, even goes to voice mail and doesn't say anything. It's very annoying they don't stop. This is right it's harassment.

      Business Response

      Date: 04/21/2025

      Mad City will add this prospect to our do not call list

       

    Mad City Windows & Baths is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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