We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Replacement Windows

Mad City Windows & Baths

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Mad City Windows & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mad City Windows & Baths has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 152 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I signed a contract to have Mad City convert out walk in shower to a bath/shower February 8, 2022. After an extended period, we were provided and install date of May 31, 2022. On May 31, 2022, at approximately 9:00 am a team of 5 individuals came to install. There was ****** (Team leader) and 4 other workers. After a short time, ****** left the workers. He provided me with the telephone number ************* in the event I had questions. The team worked till about 9:00pm. I was advised by the team that a plumber would need to complete the work the following day and we should not run water in the tub because the caulking needed to dry and some of the plumbing needed to be installed.The following morning, I went to look at the bathroom, with the understanding that it had not been completed. It was an unbelievable mess. It looked as if though children had attempted the caulking.I contacted ****** at the number he provided and explained the condition of the work thus far. ****** agreed to come out and inspect the caulking.Upon his return, he apologized profusely advising the workers had completed another home and did a great job. ****** arranged to have the caulking removed and redone. This process took several days. On June 4th I texted ****** with a list of issues and asked if I should contact *************** to be certain the issues were documented. He agreed to make **** at Mad City aware, and have the job completed asap. 6-6-22 i text ******, questioned the plan to complete the install. He agreed next week with a call Monday. I texted 6-11-22 with other issues. 6-16-22 text would call Md City. on 7-1-22, I called Mad City and s/w Ziggy. He apologized that they dropped the ball, agreed to further check and get back to me. 7-1-22, I called **** at Mad City. He asked that I give him a chance to resolve and compensate. I agreed. He sent a field manager out 7-7-22, who agreed to resolve. I have not heard from Mad City. Today is August

      Business Response

      Date: 08/09/2022

      Mad  city has reached out to the homeowner to address issues and left direct number to contact us back 

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************************
      .00 for this and expected everything to be done as they promised.Thank You ***********************************

      Business Response

      Date: 08/05/2022

      Mad City has reached out and spoken to *******. He is letting ********* know that we have called and will have her reach out to **** F on his direct line to come to a resolution. 

    Mad City Windows & Baths is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.