Complaints
This profile includes complaints for Mad City Windows & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 333 total complaints in the last 3 years.
- 146 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a quote after seeing an add on ******** as we were thinking of remodeling our kitchen. With in 10 MINUTES I was BOMBARDED with phone calls back to back. This continues to happen all day, from multiple numbers. Atleast 20 phone calls a day. Absolutely over the top and a major, automatic no from me wanting to do any kind of business with a company who continues to ******* and call non stop.
Business Response
Date: 01/23/2025
This prospect will be added to our do not call list
Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted my information to get emailed quotes from this company. The first day they call me 20 times. The second day the call me *********************************************************************************** and keep saying I see you need quotes, I told him I dont anymore and continues trying to give me information. I blocked that number and all the numbers they called me from and then they started calling from different numbers with just the last 4 digits different. Today the call, I block them and they keep calling and I keep blocking them. They are a VERY unprofessional company and they dont get the hint when you tell them to stop calling. Do not work with this company.Business Response
Date: 01/09/2025
This prospect will be added to our do not call list
Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mad city window installed windows and sliding door on 4/18/24. They did not have all the materials to finish. They came to our house on 6/24/24 and 10/2/24 to effect repairs and both times they did not have the materials to repair. Repairs are STILL NEEDEDBusiness Response
Date: 01/07/2025
I spoke with the homeowner today about remaining work to be done. They are sending me a picture of the window that still needs work and once the picture is received to verify parts needed, we will schedule the service.Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A simple online inquiry has quickly turned into 5 phone calls and several texts in a manner of an hour. I will definitely not be using this company, but cannot seem to get harassing calls texts and emails to stop.Business Response
Date: 01/03/2025
This prospect will be added to our do not call listInitial Complaint
Date:12/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******************************* and Baths has been harassing me with non-stop phone calls for over 3 months. They call multiple times a day from at least 13 different phone numbers. I have repeatedly asked to be removed from their phone list yet still receive calls literally day long. Two of the many times I asked not be contacted anymore, the employees simply hung up instead of acknowledging my request.Business Response
Date: 12/30/2024
This prospect will be added to our do not call listInitial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We contracted with Mad City ***************************** for 2 bath/shower installs in our home on August 1, 2024. Initially we signed a contract for financing through the company, but stated we would apply for a *****. We were told we could pay the financer in full with no penalty. In September we had to push out the date of install to accommodate time for our HELOC to go through as no work could be started until it did. I notified the company we no longer need the financing through ********. Work began on October 21st - October 23rd. At the end of the third day, I arrived home less than an hour after the installer left to find only 3 out of 4 shelves were installed, no grab bar, and no shave bar. I immediately contacted the number to call for installation issues, and parts were ordered. This Congratulations sheet stated the Financer would call to confirm completion of the job - I did not hear from the financier nor receive any paperwork in the mail or email regarding our financing. We then scheduled for the job to be completed on December 11th. Meanwhile, I received a bill from Service Finance on Dec 3rd for a payment due December 6th. I filed a complaint with ***************. On December 11th I contacted Service Finance. I was told all fees would be waived and emailed the payoff amount. The payoff included interest and fees, but I paid the original loan amount of ****** on December 16th. I then received a letter that my complaint is closed because ******** supplied a signed completion certificate, although the job was NOT actually complete. I am now STILL battling with the finance company and ******** to get these extra fees and interest removed and my account paid in full - as well as dealing with two warranty claims, one for each bathroom. I need help with getting this completely resolved. I have paid the financer the total amount of $30, 296 upon completion of the job. I should not owe anything further.Business Response
Date: 12/27/2024
******** Windows and Bath will reach out to this customer with in 24 hours.Customer Answer
Date: 01/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. Operations Manager **** ****** sent someone out to properly install shelving in the Master bath, and the main bath will be completely redone due to poor workmanship at initial install. Once the material is ordered we will schedule a new date. The Sales/Finance has not, and will not, contact me to discuss the financing issue. However, Op manager Mr. ****** contacted me with a resolution. Mad City will be mailing me with a check to cover the extra interest and late fees that never should've been added in the first place. This will resolve the complaint. Thank you.
Regards,
******* *******Initial Complaint
Date:12/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get calls 5-6 times a day (including Christmas Eve) from multiple numbers - Ive asked to be removed from their call list and blocked all numbers but calls keep coming from new numbers. Nauseating company that harasses their potential customers into never customers.Business Response
Date: 12/26/2024
This prospect will be added to our do not call listCustomer Answer
Date: 12/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that as long as the business does indeed not contact me further as they stated I would be added to do not call list this resolution will be satisfactory to me.
Regards,
***** *******Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw their add on ******** and have rec'd at least 20 calls in the last ******************************************************************* ever again. I want to be removed from all call lists. Stop harassing this is harassment and they should be charged.Business Response
Date: 12/26/2024
This prospect will be added to our do not call listInitial Complaint
Date:12/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put in my phone number for a free quote and have been bombarded all day with multiple phone calls from different phone numbers. I picked up and said I wanted to be off their phone list, but they keep calling me. I want this to stop, now. I am no longer interested.Business Response
Date: 12/23/2024
This prospect will be added to our do not call listCustomer Answer
Date: 12/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:12/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Salesman ***** ******* came to my residence on 4/13/24 and in the process of selling me a walk-in shower and me signing a contract for $9,813.00 worth of business/install, promised a gift card in the amount of $50.00 to *******. I have yet to receive said gift card after contacting Mad City myself a couple of times and being told it would be taken care of. My daughter also has called *************) multiple times and is always told that someone will call back. We are still waiting on the call. I'm just looking to receive what I was told I would receive for doing business with ********. If a company is not going to do what they say with something like a gift card, just don't tell people that that is part of the "deal".Business Response
Date: 12/23/2024
First, I would like to apologize for the inconvenience caused to you. I was unaware of this situation. We will have our admin reach out and get this resolved.Customer Answer
Date: 12/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****
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