Business Profile

Dermatologist

Forefront Dermatology, S.C.

Headquarters

Complaints

This profile includes complaints for Forefront Dermatology, S.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

35 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get answers about billing questions for two weeks but can't get anyone to call me back. My son has been treated in the ***************** of Forefront Dermatology since December 2023. The bills have never made sense. He has had the exact same treatment each time yet the coding of the treatment varies and the cost varies. The charges for the office/outpatient visits are all over the place: $372, $263, $147.53, and $223.46. The coding is different for them too: *****, *****, *****, and *****. Then we also get charged for Utility Contractual Variances, ATLAS Contractual Variances, and Manual Contractual Variances. The medicine that he gets, which is the same every single visit, is also coded and charged differently. J3301 $16.33, J3301 $32.66. Another charge for Injection Into Skin is coded ***** $201.78 and ***** $269.03. I don't understand why, if we are getting identical treatments each visit, the charges are so all over the place. I've been trying to get this bill taken care of for quite a long time because the office threatened not to treat him if it wasn't paid by his next visit which is March 10 but I can't get anyone to call me back and answer these questions.I contacted my insurance company and they said my amount due for these visits should not exceed $66.18, but could be less depending on how these treatments are coded.This just doesn't feel like it's on the up and up and I would really appreciate someone looking into all of this. Thank you.
Business Response
Date: 03/10/2025
Hello,
We take all concerns seriously and appreciate you bringing this matter to our attention. Please provide a signed copy of the ***** Release that was offered and accepted on 3/7/2025 so we may respond accordingly.
Thank you!
Customer Answer
Date: 03/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I cant find the HIPPAA form to sign it. I will sign the release so that you can look at my file but I dont know where it is on this platform to sign it. Send back detailed instructions please. If it helps, I acknowledge I have the right to privacy of my medical files and I waive that right for the limited use of reviewing the forefront dermatology billing files related to ****** ***** birthdate **********

Regards,

*** ********
Customer Answer
Date: 03/10/2025
AUTHORIZATION FOR RELEASE OF HEALTH INFORMATION TO Better Business Bureau

The **************** Portability and Accountability Act (HIPAA) and certain state laws require all health care providers and health insurance plans to maintain the confidentiality of protected patient health information. Accordingly, to assist you in resolving your complaint, we need written authorization and signature below.

To: __Forefront Dermatology ________________
(Identify the health care provide or insurance carrier)

I authorize:

1.        my health care providers and health insurance plans, including my insurance carrier or HMO, to release to Better Business Bureau (BBB) any medical, payment or insurance records related to the complaint I filed with the BBB so that the BBB, at my request, may assist in the resolution of my com plaint;

2.        the BBB to use or disclose any medical, payment or insurance records related to my complaint to my health care providers and health insurance plans to the extent necessary to assist in the resolution of my complaint; and

3.        the BBB to use the information about my experience for research on industry marketplace practices. The research may lead to the publication of aggregate and demographical data but will not result in the reporting of publication of any protected health information.

I understand that:

1.        the BBB may re-disclose the information it receives and thus HIPAA or state law may no longer protect this information;

2.        I may revoke this authorization by giving written notice to the BBB;

3.        if I revoke this authorization, then the BBB will no longer be able to proceed with its efforts to assist me in resolving my complaint;

4.        the authorization to disclose or use my information for non-research purposes expires upon the closing of my complaint;

5.        a photocopy or facsimile of this authorization will be valid; and

6.        my health care provider and health insurance plan may not condition treatment, payment, enrollment or eligibility for benefits on my signing of this authorization.

For _Connor Coode, minor
*** ********, mother__3/10/2025___
Signature Date

*** ******** for ****** *****, minor__
Name

Mother
____________________________________
Relationship (If the person signing the release is not the patient, please state the relationship to the patient)

PLEASE NOTE: All complainants 18 years or older must sign this authorization, unless they have a guardian, personal representative or are incapacitated. If so, the signer must submit written proof of his/her authority to act for the complainant. A parent or guardian must sign on behalf of a minor, except for an emancipated minor or where law allows a person under 18 to consent to health care treatment without the consent of a parent or guardian.
Business Response
Date: 03/12/2025
Hello,
We take all concerns seriously and appreciate the response provided on 3//10/2025 however, in order to maintain patient privacy, we will need a signed copy of the ***** release. The previous correspondence did not include an actual signature of the patient (or in this instance, the patient's representative/parent).
Thank you.
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Attached is the signed HIPAA.

Regards,

*** ********
Business Response
Date: 03/12/2025
Thank you for providing the signed ***** Release Form.
Outreach was made to the account holder on 3/12/2025, to discuss concerns. We will continue to work with the individual for a mutual resolution.
Thank you.
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was an invoice mailed to my family members address in *** labeled to my name ***** ****. This was from a dermatologist that neither me or anyone in my family has been to or been associated with. I called their billing department and they are unable to verify anything but claim to have a signed receipt from an insurance card with the wrong date of birth on the day that they claimed to have provided 3 treatments for me.
Business Response
Date: 01/20/2025
Hello - we take all concerns seriously and appreciate you bringing this matter to our attention. Please provide a signed copy of the ***** release that was offered and accepted on 1/14/2025 so we may respond accordingly. Thank you!
Initial Complaint
Date:12/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter had to have a procedure on 8/7/24. After the procedure, we received our EOB from our insurance company showing the the amount due of $514.96 had been paid by our ******** in full. A few days later I received a bill from Forefront showing that we still owed $514.96 after our insurance payment. I called the customer billing number and was put on hold for over 45 mins then at 5:00 pm they closed and I was hung up on. I called back the next day, sat on hold for almost 40 mins then a service *** answered. She could not understand the *** and said she would have to submit for review and that I should hear back from someone. I never received any communication until about 3 weeks later then I received another bill for the same amount. I called again, waited for 30 mins on hold then spoke to a lady who I explained the situation to and she said she could see where it had been submitted for review a month ago but nothing had been done. She also stated that she could see where it had been paid but nothing credited to the account. She reached out to the accounting department who told her to ask me to give them 4-6 more weeks before they could look at it. That was almost 7 weeks ago and today I received a collection notice from Forefront. I do not know how to reach anyone who can actually review my account and fix it. I have been patient and feel I have no choice to but to file a complaint and try to get this resolved.
Business Response
Date: 01/02/2025
Hello - We take all concerns seriously and appreciate you bringing this matter to our attention. Please provide a signed copy of the ***** release form so we may respond accordingly. Thank you!
Business Response
Date: 01/17/2025
Hello - we take all concerns seriously and appreciate you bringing this matter to our attention. Please provide a signed copy of the ***** release form so we may respond accordingly. Thank you!
Business Response
Date: 01/31/2025
Hello,
We are working to connect with the customer who reported the concern to find a mutual resolution.

Thank you.
Initial Complaint
Date:10/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is trying to pull a fast one I am seeing I owe under $500 via my insurance portal this office sent me a refund for the last payment I made for $211 no explanation but want to send me a bill for $552.64 which does not reflect what my insurance states I owe them I am now receiving collections letters stating theyre threatening to send to my credit I am not paying for something that is not correct this company doesnt know what theyre doing first I call dont worry bill is being disputed we have escalated this yet letters continue coming I called the billing department today and the agent was calling out more numbers ! I need someone with a brain to contact me! The letter stated I will have to pay $150 to be seen again they can rest assured I will never make the mistake of going back to this company their incompetence is amazing !
Business Response
Date: 11/07/2024
Thank you for bringing this concern to our attention. We take all reports seriously appreciate the awareness. Please provide a copy of the signed ***** release so we may respond accordingly. Thank you.
Business Response
Date: 11/27/2024
Hello - We have been in contact with *********** and have discussed the details regarding the refund and billing statement with her.
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
04/09/2024 - I had a small bump removed from my nose at Advanced Dermatology in ******, AL. They sent the biopsy off to be processed to check for skin cancer, and the results determined that was skin cancer. However, when I came in to talk to the physician he said it absolutely was NOT cancer. The distress this caused was unacceptable. May 2024 - I received a bill for approximately $71 and I submitted the payment. Then I received a separate bill stating that I owed $3364.11 for the biopsy reading, that was incorrect. I called Forefront Dermatology to have the billing reanalyzed because it seemed extremely high considering what service was provided. They promised to look into it and would contact me within 30 days.June 2024 - No Contact has been made. I called back and they said it was still in review.July 2024 - No contact has been made. I called back and they said it was still in review. August 2024 - no contact has been made.September 2024 - received a letter stating that my account will be sent to collections.October 8 2024 - I called about the letter I received. The representative stated that on 09/06/24, that they called and I accepted the charges. I DID NOT RECEIVE A CALL AND I DID NOT ACCEPT THE CHARGES. This is a very unacceptable business practice, There is no record of any call, nor did I speak to anyone! I know they have recorded lines and it will prove there was no call made. I have been promised that I would receive a call back to discuss, however a time frame was not able to be provided. Just "keep your line open" was what I was told. This is very unprofessional.
Business Response
Date: 10/09/2024
Hello - thank you for bringing this to our attention. We take all concerns seriously and will look into this matter. Please provide a copy of the signed HIPAA release form so we may respond accordingly. Thank you.
Business Response
Date: 10/10/2024
Thank you for providing the HIPAA release form. This matter has been escalated with our internal teams for review. Thank you.
Business Response
Date: 10/15/2024
We were able to connect with the customer who reported the concern for complaint ID: 22395778 and were able to find a mutual resolution.
Customer Answer
Date: 10/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22395778, and find that this resolution is satisfactory to me.

Regards,

Sara Alexander
Initial Complaint
Date:08/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told by the doctor I needed one skin lesion sent in for a biopsy and I was charged for three lesions in three different areas and all fees charged appeared to be extremely excessive. Two separate bills were sent with the first partially paid by my insurance carrier and the balance promptly by my wife. Then a second bill was sent with the insurance company not covering any of this bill. I contacted Forefront in May and described the issue and was informed it would be reviewed and would take a minimum of a month for a response. I have been waiting for a response since June and have only received monthly bills. If this isn't resolved I intend on contacting my insurance company and the Wisconsin insurance commissioner about possible fraud.
Business Response
Date: 08/28/2024
Thank you for bringing this matter to our attention. I see that a HIPAA release was offered and accepted on 8/27/24. Please provide a copy of the completed HIPAA release form so we may respond accordingly. Thank you!
Customer Answer
Date: 08/28/2024
Please see attached.
Business Response
Date: 09/06/2024
Hello - we brought this concern to the clinic and physician, and they are in the process of reaching out to Mr. *****. We will provide an update as soon as possible. Thank you.
Customer Answer
Date: 09/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Consumer states they talked with someone 2 weeks ago, and the doctor was supposed to get back to him. They have not heard back from the doctor as of yet.

Regards,

*************************
Initial Complaint
Date:08/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received services for an outpatient visit at their **********, ** location. I scheduled the appointment to have a body scan for potential cancerous moles and discuss two that were of concern to me. I was told they would biopsy and call me to let me know if they needed to be removed. Biopsy was taken to my knowledge. I was call back approximately 7-10 posting appointment and informed they were not cancerous so I didnt need to come back. I was then sent a bill for "shaving of skin lesion" I was told my copay was all I would need and the rest should have be covered. They did not "shave my skin". I called and filed a complaint with a ****************** in billing on 7/9 for them to review my complaint. She was EXTREMELY rude about the process and said I should call back in two-three weeks for an update. I did so and was told it was still under review. I just now received another bill. I called billing again and spoke to a **************** who indicated the same. The service provided was extremely misleading and deliberate. It has cost me time as well to work through through this that I do not have. Had I known this was going to be the process, I never would have made an appointment with this company. My expectation is that this bill is wiped clean in full given the efforts I have had to endure to resolve, poor customer service and deliberate misleading information on cost
Business Response
Date: 08/08/2024
Hello - thank you for bringing this matter to our attention. I see that a HIPAA release was offered and accepted on 8/7/2024. Please provide a copy of this form so we may respond accordingly.
Business Response
Date: 08/26/2024
Hello - thank you for providing the ***** release. We have been in contact and have found a mutually agreeable resolution for this matter. Should there be any additional concerns, please let us know. Thank you!
Initial Complaint
Date:04/15/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint because Forefront Dermatology has been sending me bills every month for a charge I paid five months ago and I want them to stop sending me bills.On 10/26/23, I incurred a charge of $136.61 at my dermatologist's office, Lakeside Dermatology, in *********, **, which had recently become part of Forefront Dermatology. On 11/21/23 I paid my bill of $136.61 in person at the ********* office and received a receipt. At the end of November 2023, I received another bill for the same amount but ignored it, figuring the billing office had not yet updated their system with recent payments. In December 2023, I received the same bill and replied by mail with the statement, my credit card receipt, and my credit card statement showing I had already paid it. I received the same bill again in January 2024 and replied by mail with the statement, another copy of my receipt, and a strongly worded note stating I had already paid the bill.I received the same bill again in February 2024, and this time I called the billing office on 2/20/24, explained the situation, and was told by their representative (I do not have her name) that they had indeed received my payment, but it was billed to the wrong service (I'm not sure what this means) and I could disregard the bill.In March 2024, I received the same bill again and I wrote an email to Forefront Dermatology CEO, ***********************, complaining about this issue and asking that his company stop sending me bills. As of 4/15/2024, I have not received a reply.Today, 4/15/2024, I received yet another bill for the same $136.61. I want these bills to stop. I am worried that they will send a debt collector after me and damage my credit rating. I shouldn't have to make additional phone calls, mail their bills back to them with more copies of receipts that they already have, or email other company executives.
Business Response
Date: 04/16/2024
Good Morning - thank you for bringing this matter to our attention.I see that a HIPAA release was offered and accepted on 4/15/2024. Can you please provide us with a copy of this accepted release? Thank you - ************;
Customer Answer
Date: 04/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

SEE ATTACHED HIPAA RELEASE

Regards,

*************************
Customer Answer
Date: 04/17/2024
Is there a way to update my original complaint? Today I received a past due notice from Forefront Dermatology stating they may send my account to a collection agency if they don't receive payment. I've attached the letter for reference.

Business Response
Date: 04/18/2024
Good Morning - Thank you for bringing this matter to our attention. We take all concerns seriously and hope to find a satisfactory resolution. Our Billing Team was made aware of the concern, appropriate steps were taken, and ************************** account now reflects a zero dollar balance. A team member left a voicemail message for **************** on 4/16/2024 to discuss the matter and a letter was also mailed to her. Thank you again for bringing this to our attention and allowing us to address the concern.
Customer Answer
Date: 04/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I received a letter from Forefront Dermatology apologizing for the error and a zero-balance statement on 4/18/24. I wish to note that in Forefront Dermatology's response to the complaint, they said they left a voicemail for me on 4/16/24. I never received a voicemail from them, and my cell phone shows no unanswered or unidentified incoming calls that day.
Regards,

*************************
Initial Complaint
Date:01/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter has had 2 appointments cancelled and has been waiting since August to see a specific practitioner. The explanation that I received (related to the cancellation) is that the system is triple-booking appointments for patients. Why are you using an online system for booking that is not properly functioning? When talking to the scheduler, I said that she should be given priority over other triple booked appointments since she has been waiting for 5 months to see this specific practitioner. He is booked into April, she had to schedule with a different practitioner. For a company of your reputation, this is a highly unethical practice if the booking system is not functioning correctly. Why isn't it taken down from your site until the issues are fixed. My resolution is to reschedule her with this specific practitioner immediately. Thank you.
Business Response
Date: 01/04/2024
Hello - thank you for bringing this matter to our attention. Please provide a HIPAA release form so that we may respond accordinly.
Customer Answer
Date: 01/13/2024
*****, I emailed you Thursday 1/12. *********** has reached out to me with an explanation which I am satisfied with and wish to close this case. I never received acknowledgement from you on receipt of my email to you. Thank you.
Customer Answer
Date: 01/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:01/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
13 minutes late for reasons, and was told I have to reschedule, and attempted many times to call the day before without success.I made the appointment months earlier, and took off work to come in.
Business Response
Date: 01/03/2024
Hello - thank you for bringing this matter to our attention. Please provide a copy of the ***** release so that we may address this concern accordingly.

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Forefront Dermatology, S.C. is BBB Accredited.