Complaints
This profile includes complaints for Forefront Dermatology, S.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*******************************, DO, FAAD, POS 10/11 Seven lesions removed. Biopsies due in a week.10/23 Not notified. I call "No rush. It's only cancer"10/24 Office lady ***** calls. Informs me all are basal cell cancer, 2 for MOHS surgery.. Wants to schedule me for 5 appointments. I drive 100 miles one way to get there. Ask if we could break it down to 2 visits.Haven't heard from them since.Do they have ethics in medicine anymore?
Business Response
Date: 11/04/2022
Thank you very much for contacting Forefront Dermatology. We take all concerns seriously. We are continuing to review ********************** concerns and are committed to taking steps to retrain staff and improve our processes going forward.
On November 1, 2022, ********************** reached out to ****************** to discuss his treatment plan. At that time, ****************** informed ********************** that he had made the decision to continue his treatment with another dermatology practice. Per his request, on November 2, 2022 we sent ****************** a copy of his medical records along with an authorization form to send his records to his new dermatologist.
If additional information is needed, please don't hesitate to reach out to me directly at ************.
***********************
VP of Compliance, HIPAA Privacy Officer
Initial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being billed for a amount of ****** for a no show appointment . Im which I called to cancel the appointment. This is my first time using forefront dermatology and unaware with their methods for cancelling an appointment. I dont believe someone should be charged ****** even if they call to change their mind about getting a procedure done . It just isnt right for the patient. I believe this dermatologist should care more about the patients wishes than seeing how much money they can get out of everyone. I still have another appointment with them that I intent to get done. Being charged this already makes me very upset with this dermatologist. I would like this charge dropped.Account number ************ Date of appoint 8/30/2022Business Response
Date: 10/10/2022
Forefront Dermatology considers this situation to be resolved. When the patient signed in for his first visit with our organization he signed and acknowledged our documentation that states there is a 24 hour cancellation policy. The patient cancelled on the same day as the scheduled appointment. Patient is aware of this and is aware this will not be removed.Customer Answer
Date: 10/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*******************************Initial Complaint
Date:09/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I prepaid for 4 syringes of filler from Forefront Dermatology in ********* during a promotion they were offering and now they are refusing to allow me to use my final syringe. These syringes were purchased while ******************** was at Forefront Dermatology and since I did not need all 4 of the syringes of filler at one time, Forefront Dermatolgoy added them to my account so that I could use them as needed in the future. It was never disclosed that there was any type of expiration. In fact, I went to Forefront Dermatology last year just a few weeks before ******************** retired. While there, I confirmed with the Dr. and again at the checkout desk that I had one syringe left on my account. Had I known that it would expire, I would have used it then! Fast forward to this year and I called Forefront to schedule an appointment to use my last syringe of filler and they said that they will not give me my last syringe because they have a new doctor! I understand that ******************** retired, but I do not understand at all why they are now refusing to give me the product/service that I already paid for! Doctors may come and go, but the business is still Forefront Dermatology, and they should provide the product and service that was paid in full. If they were not going to honor this, then that should have been disclosed when I visited the office right before ******************** retired. This was absolutely not disclosed. In fact, the complete opposite was said. It was confirmed multiple times that I had one syringe left on my account. I do hope this can be resolved.Business Response
Date: 09/12/2022
Good morning. ***** to responding to this complaint, we will need ************************ to provide a HIPAA authorization. Thank you.Business Response
Date: 09/22/2022
We have reviewed the complaint, spoken with the patient and have come to an acceptable resolution to both parties. Thank you.Customer Answer
Date: 10/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I appreciate the regional manager reaching out to me regarding this issue. I am just still waiting to hear back from Forefront to schedule the appointment.
Thank you,
*****Business Response
Date: 10/06/2022
**************************** appointment has now been re-scheduled. We truly appreciate her patience as we worked to resolve this matter. Thank you.Customer Answer
Date: 10/06/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the kindness from the regional manager and all of her help with resolving this.
Regards,
*****Initial Complaint
Date:08/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an appointment for 8/9/2022 for consultation on two skin lesion removals. During the appointment registration, I asked for consultation costs. I was told there were none. I proceeded to create the appointment. I performed the pre-registration, no information provided on client cost for consultation. So I continued to the appointment. On the day of the appointment, I checked in at the provider w/ my insurance information, yet again, no information consultation costs. On 8/24/2022, I get notice from my insurance provider that they were charged $291.03, and my out of pocket cost was $217.30. On the 24th, or 25th, I called to disclose my displeasure, and dispute the charges as I was not made readily aware that the cost would be close to $300... had I known that, I would not have proceeded. I was called back on 8/29/22 and was told that the charges were valid... and that they're sorry there's nothing they can do.During the appointment, the services rendered literally amounted to less than 5 minutes in the office, and the Dr's total actions consisted of holding that ruler to my face, writing down estimated costs to shave lesions off, and instructing his nurse to send a letter w/ cost information after insurance is involved and telling me that if I wanted to get them fully removed as opposed to shaved (So they wouldn't potentially grow back), that I would need to consult a plastic surgeon. That's it. $291 for that outstanding (sarcasm) medical service. Attached in the *** is a bit more detailed explanation as this complaint form doesn't have a very large character pool allowed.Business Response
Date: 09/02/2022
We have reviewed the complaint and have spoken with the patient and have come to an acceptable resolution to both parties. Thank you!Customer Answer
Date: 09/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution reflects that we came to an agreement on cost, while not 100% happy with it, I figure that trying to get it completely to $0 would be a losing battle and a waste of everybody's time. I do, however, maintain that they did a poor job informing their patient of potential costs, and that they should make changes to their policy to properly reflect costs upfront to new patients.
Regards,
*****************************Initial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've left numerous messages for them to.call me. The patient portal information I was given by staff doesn't work. Even my basic info says it's wrong. I had to call them for my biopsy results after waiting 15 business days. The nurse spoke in terms like I'd went to medical school. So my diagnosis to me is unclear. I've requested they call me again and again. No answer. I had to tell the nurse I needed another mole that the Dr said would need to be taken off if my biopsy came back bad. Well it did. I have some stage 3 type of cancer. The nurse did not explain that in detail at all. Nor was she scheduling a follow up on the other mole. Until I said something about it. And the time it takes for an appointment is many months away. I'll never use them again. And will explain my experience on every type of social media and yelp and any other site that I find them linked to.Business Response
Date: 08/18/2022
Thank you very much for contacting Forefront Dermatology. We take all concerns seriously. Following receipt of Ms. ******** biopsy results on July 19,2022, Forefront Dermatology attempted to reach her to discuss her results on July 21, 2022. At that time, our staff noted that Ms. ******** outgoing voicemail message indicated that she does not listen to voicemail messages. On July 25, 2022, after receipt of a return phone call from ******************, Forefront Dermatology staff made another attempt to reach her and received her voicemail again. On July 28, 2022, pathology results were discussed with *****************, and a follow up biopsy appointment was scheduled for October 27,2022. On August 1 2022, Forefront staff had another discussion with ***************** and explained in detail her diagnosis and plan of treatment and provided instruction on accessing our patient portal. Our records note that ****************** expressed an understanding of her diagnosis at that time. It is important to note that the results of Ms. ******** biopsy did not necessitate immediate follow up and any delay in notification did not impact her treatment plan.
Upon being notified on August 8, 2022 of this concern filed with the Better Business Bureau, Forefront Dermatology has made multiple attempts to follow up with ***************** to discuss any additional questions or concerns that she has about her results. Patient satisfaction is our top priority, we will continue to try to reach ****************** to ensure her concerns are resolved.Customer Answer
Date: 08/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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