Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order number is **********,My order has been cancelled by kohls,but I didn't get my refund

  

  Business Response

  Date: 07/19/2022

  We apologize for our customer's experience. Our records indicate that our customer has previously contacted us regarding this matter. Our customer will receive their ****** Cash refund from order number ********** by email within the next 48 hours.

  
  

  Thank you.

  Customer Answer

  Date: 07/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:07/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number is **********.My order has been cancelled by ******,but I didn't get my refund

  

  Business Response

  Date: 07/19/2022

  We apologize for our customer's experience. We show that our customer used the same ****** Cash coupons on order number **********, as they did on order number **********. Both orders were cancelled and a refund has been requested for the ****** Cash coupons used on the orders. Our customer will receive their refund via email within the next 48 hours.

  
  

  Thank you.

  Customer Answer

  Date: 07/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  worst experience of my life!!!! so first thing Im being stocked like crazy by this manager lady she literally followed me EVERYWHERE I went I did absolutely NOTHING wrong i then could not find my bank card so I was talking to the lady stalking me asking her if anyone reported finding my card I was then frantic and showed the lady the only thing in my purse was my phone right before I exited to check my car for my card I then realized my phone was missing and she said no one reported it KNOWING SHE AND I JUST SEEN IT TWO MINS PRIOR and I GUARANTEE the cameras will show her taking my phone I couldnt find it anywhere she took it!she was extremely rude to me and told me I had to leave the store because it was closing time I was bawling my eyes out because i had no way home without my gps she didnt even offer to let me use a phone she then said she would call the police if I didnt leave not caring AT ALL that Im stranded in ******** idk my way around that area i live 45 mins away she was in the store for at least a half hour after closing and didnt care one bit. Im autistic and this was the scariest experience for me, I had a full blown panic attack hyper ventilating when i got to my car. A nice lady let me use her phone and thankfully I knew my bfs number by heart so he sent help to pick me up. I have never ever felt so hurt in my life my faith is shaken and my heart is broken I could never treat anyone like that I dont understand why she was so mean and heartless to me. Im devastated

  

  Business Response

  Date: 07/19/2022

  We greatly apologize for our customer's experience in our **********************. We have contacted the district manager of our customer's ********************** and they will be contacting our customer to resolve this matter.

  
  

  Thank you.

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I talked to the Vice President of kohls and he does not think the manager should be fired for what she did to me which absolutely blows my mind. Charges need pressed against her and she needs to be fired at the very least. He offered me gift cards Im not interested in gift cares I need paid for lost wages and compensation for what she did to me I will be contacting the media otherwise
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found that Kohls had Arcade1up Ridge Racer on sale for $399.99 on 7/13/2022. I called the ***********, ******* store asking if I could open a Kohls card and apply the 35% promo code. I was told I couldn't since it was an electronic. It wasn't in the excluded list and didn't show under the description. I decided to call Kohls corporate. I spoke to a Jani( employee #***B about this issue. She stated that it wasn't on the excluded list and it didn't have a disclaimer under the product. I asked if I opened a Kohls card if I could apply my 35% off code. She stated she tried a 20% off code on her end and the code took an additional 20% off. She asked if I wanted to order through her and I said I hadn't signed up for the card yet, but wanted to see if it would work. She then said it would work if I applied it online. I tried my 35% code I was given after opening my account and it didn't work. I called the corporate office this morning and was informed they wouldn't apply the code that I was told would work yesterday. I asked to speak with the employee I talked to yesterday and they wouldn't let me. Today they are claiming the excluded list wasn't updated, however they added the disclaimer that this products isn't included with coupons. Now the price of the cabinet is $699.99 and the gentleman I spoke to today wouldn't do anything to fix this issue, I wasn't given his name when he answered. I asked for his supervisor and I was told she wasn't going to do anything about the issue. I explained that according to their website there was no reason I couldn't apply the coupon. I keep being told it's on the excluded electronic list, but it's not. Then told it's showing on the disclaimer under product and it wasn't. It's currently on there to cover themselves since I found a glitch or issue with their policy.

  

  Business Response

  Date: 07/19/2022

  We apologize for our customer's experience and for the miscommunication regarding our coupon policy for the product in question. There is a disclaimer directly on the product page of this item that explains that it is not eligible for coupons. The link for this product can be found on our website here: https://www.kohls.com/product/prd-5753579/arcade-1-up-ridge-racer-arcade-machine.jsp?skuId=Arcade1up%20Ridge%20Racer&search=5753579&submit-search=web-regular

  
  

  Because this product is excluded from using coupons, we are unfortunately unable to honor the 35% discount on this product.

  
  

  Thank you.

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Adding a disclaimer to the product after the issue was brought to your attention and trying to prove that Im a liar isnt good customer service.  I confirmed that with the corporate office employee that the product didnt have a disclaimer and wasnt on exclusions list.  In fact I have a second chat conversation with another employee admitting there wasnt a disclaimer and it wasnt on exclusions list.  Then when she was called out about that tried saying it was a toy.  I explained it wasnt a toy, but an electronic like every other store calls it.  Then she panicked and said it was a toy and an electronic so its excluded.  So does Kohls not properly train employees working at the corporate office who are supposed to be the most qualified and informed employees to handle the most complicated customer complaints?  This complaint doesnt look good on your behalf on honoring products and services when two employees confirmed I could use a promo code for opening a store card with you and not allowing me to purchase an item not excluded from coupons.  Poor customer service on your part and by far the worst experience Ive ever seen dealing with any corporate office.  Issue was not resolved!
  
  Regards,
  
  
  *************************

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/2022 I went to Kohls and bought my sister a birthday present One item I was charged ***** for. She could not wear the item and she took it back with my receipt and ask for a merchandize card to shop later. The lady smiled at her and put the refund back on my card. The sales lady stapled the return item receipt to the original receipt and my sister bought it back to me. Kols issued a credit of ***** back on my card not the entire *****. Another item on the same receipt was a shirt and I paid ***** for it. I took receipt to Kohls and ask why I was not given the full ***** back. The manager said that the orginial receipt for the ***** said if I would return it I would only get back *****, but if I had returned the ***** shirt Iwould have gotten back 20.19I told the manager I only wanted the *** I spent on the item . What can I do to get the full ***** back. It seems as though this might be a fraud issue

  

  Business Response

  Date: 07/12/2022

  We apologize for our customer's disappointment. Please have our customer respond with a photo or copy of the receipt for the return transaction. We will then be able to look into this matter further.

  
  

  Thank you. 

  Customer Answer

  Date: 07/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I do in   fact have the receipt but no way to send it. If you will be so kind I will take the receipt  to the store if you will tell me who to see at the Battleground store in ********** **
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/13/2022

  Thank you for your response. We actually just need a little bit of information from the receipt in order to locate the transaction in our system. Please have our customer respond with the date of the receipt, as well as the transaction information directly to the right of the date on the receipt. An example of what the transaction information looks like is: 0472/26/9876/0

  
  

  Once we have this information, we will be able to locate the transaction in our system.

  
  

  Thank you. 

  Customer Answer

  Date: 07/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I do not have a way to send this copy of receipt to you but will be glad to take receipt to the store on battleground if you tell who to see .
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/19/2022

  Thank you for your response. Our customer does not need to attach a photo or copy of their receipt for us to look into this matter, but we do need to have some information from the receipt in order to locate the transaction. Please have our customer respond with the date of the transaction, as well as the numbers directly to the right of the date on their receipt.

  
  

  If our customer prefers to go into the ********************** to resolve this matter, they can speak to any associate or manager in the store to help them understand their receipt.

  
  

  Thank you. 

• Initial Complaint

  Date:07/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I encountered a belligerent store manager at our local ****** that refused to let me speak, **** told me to shut up, and that he wouldn't listen to me. The encounter started with me trying to correct an error that was handled incorrectly on a return. Rather than try to resolve the situation, **** simply told me that it was just the way it was and that if I was expecting differently then I would need to return all of the purchases associated with the transaction to correct it. I have all of the order numbers, receipts, etc. to show what went happened, but need assistance in connecting with an actual ****** corporate individual where I will share all of the information.

  

  Business Response

  Date: 07/11/2022

  We greatly apologize for our customer's experience. Please have our customer respond with more information regarding what happened with their return, as well as any receipt and order information they may have regarding this matter. Please also have our customer respond with which ********************** location this incident happened in. We will then be able to look into this matter further.

  
  

  Thank you. 

  Customer Answer

  Date: 07/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The issue is twofold - 

  1.  Original purchase was made on 06/19/2022 - several items.  For that purchase my wife received ****** cash - she then utilized the ****** cash for another purchase.  Creami on first purchase did not work.  I went to store on 07/10 to return both the Creami and items bought with the ****** cash.  I requested the cashier return the purchase made using ****** first so as to get the earned ****** cash back.  I then requested she return the Creami as a separate transaction to get back the full $119+ spent on Creami.  Cashier had processed the returns on a single transaction which is not what I asked and I did not realize until I returned home what had happened. 

  2.  When I went to the store to get the transaction fixed, the Manager **** proceeded to tell me that the returns don't work that way which is incorrect.  Then tried to tell me that in order to fully cancel the ****** cash received from the original order I would need to return everything and not just one item.  When I tried to continue explain what did not happen that should have he ealked over me and told me that's not how it works.  **** then told me I got what I deserved, after telling me to "shut up" and listen.  This is inexcusable behavior as the Manager **** made no attempt to resolve the issue and resorted to yelling and walking off.

  I am upset and appalled at what occurred as had the cashier done what was asked instead of just flying through the transaction, everything would have worked out fine and I would have received what I spent.  

  I don't feel like I should be subject to the behavior exhibited by ****.  I have attached all of the receipts as you asked.

  Regards,
  

  
  *************************

  

  Business Response

  Date: 07/19/2022

  Thank you for providing all of the information regarding this matter. We are very sorry to hear how our manager handled this situation and we apologize that our customer had this type of experience in our store. We have forwarded this feedback to management of the *******, ** store and it will be discussed internally with the manager involved.

  
  

  Upon review of our customer's return, it would have been processed the same way had it been split into two separate transactions. Any time a customer uses an earned ****** Cash coupon and then returns the merchandise that earned the coupon, the ****** Cash amount will always be deducted, even if our customer also returns the merchandise that they used the ****** Cash coupon on. When this happens, our customers receive a new ****** Cash coupon from the second return. 

  
  

  As a courtesy, we refunded our customer's original order by the amount of $38.28 on 7/19/22 for the amount that was deducted from their return. The refund will post to the original form of tender within the next 7 days.

  
  

  We apologize again for the experience that our customer had with us and appreciate the time that it took to contact us regarding this matter.

  
  

  Thank you.