Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Department Stores

  6063 Sawmill Rd Dublin, OH 43017-3633

• 

  Kohl's

  835 E Coliseum Blvd Fort Wayne, IN 46805-1221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls gave me a written warning stating that future returns may not be accepted. They told me I needed to call a third-party company and gave me a phone number. The third-party company absolutely refused to answer any questions about their policy or whether or not I can return future purchases at the store. I spoke to the store itself and they also refused to tell me whether or not I would be able to return future purchases or to give me any information about this change to their return policy. I am simply seeking a full explanation of this companies involvement in their return policy and whether or not I am able to return future purchases at their store so I know whether or not to buy from them.

  

  Business Response

  Date: 06/20/2025

  We apologize for our customer's disappointment. 

  ******, like many retailers, uses the third-party return vendor ************************* services to analyze sales and return transaction data to monitor and report customer return history. If a customer comes into the ********************** to return merchandise, the *** system will advise the store whether or not the return can be *********** times, there may be more than one reason why a return of merchandise is not accepted. Only *** can verify why the return wouldn't be accepted. As stated at the bottom of your return receipt, your Return Activity Report (RAR) may help you understand why a future return will not be accepted at ******. You can obtain a free copy of your RAR report at *********************************."  The number to contact *** for discussion is ************.

   

  Thank you,

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I no longer have that number. My question is not about that particular return anyway. I am simply seeking to inquire about whether or not I can currently return items at Kohls so I know whether or not I want to shop there anymore. I would simply like to know if I can or cannot return something before I make a purchase at your store. This is a right guaranteed to me by NY state law. I fully intend to pursue this complaint with both the attorney general, the ***, and to pursue other options if necessary. 
  
  Yes in **************, if a store is going to deny you the ability to return items, they are legally required to tell you before you make the purchase.
  
  New York General Business Law 218-a:
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Kohls customer for more than 15 years. ********************** always had a policy of honoring the expired Kohls cash for up to 10 days as ***** period to be used in the store. I had a Kohls cash of $147.27 which got expired on 6/12/2025 and the Kohls Cash certificate number is ***************. My son had a recent surgery and because of that I couldn't go to the store and use it by 6/12/2025. Also, I was not aware of the Kohls ***** ****** change since they have been doing it for past 10 years or so. I did not receive any email or mail or anything about this. So, I went to the store on 6/15/2025, which is 3 days after the expiration date, and the store said it is not possible. And they said, to talk to ***************** and I did chat with the customer service and they said, it is possible to reissue or honor it. I lost $147.27 of my Kohls cash which I accumulated and it was not my fault since I went withing their ***** period and had a situation in my life which I explained. But Kohls is not considering even though I am a customer for about 15 years. Also, I told them, since now I am aware of the policy, going forward I will be careful to use it before expiration date. I am very disappointed of Kohls not reissuing and not letting me know of the new policy. I kindly request Kohls corporate to reissue $147.27 cash which I lost as rewards or kohls cash for future purchases since it is a big amount I lost it.

  

  Business Response

  Date: 06/17/2025

  We apologize for our customer's disappointment.  To be fair and consistent with all of our customer's, we are unable to reinstate expired ****** Cash Coupons.

   

  Thank you,

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I never received any communication from Kohls either through Mail or Text or E-mail or any other form about the cancelation of their ***** policy of 10 days using Kohls cash. It is a huge amount of $147, I am losing. Please give a credit as one time courtesy as it is a fair request. 
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 06/20/2025

  Again, our apologies for the frustration caused but to be fair and consistent to all of our customer's, we are unable to reinstate expired ****** Cash coupons.

   

  Thank you,

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Can you please at least put my lost $147 in Kohls rewards for my future purchases or put it in Kohls gift card? 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 identical large cabinets and one of them arrived damaged. This was 2 months ago and i still do not have a refund after contacting them many different times!! first i was told that they would have *** pick up the damaged cabinet ( as it is way too big to fit in a normal vehicle so i could not bring it to a kohls store for a refund or bring it to *** myself to send back), *** never showed up so i called again a week or so later and was informed someonr made a mistake and they were again going to send *** to pick it up, another week or so went by and *** never came so i called AGAIN and this time they said they were just going to issue me the refund for the damaged cabinet and to keep, donate, or throw it away, so i had to pay my garbage guy an extra $40 to take it because of the size, and a couple more weeks went by and i STILL did not have my refund so i called AGAIN and this time they said my refund was in the "processing" phase and that to get the refund i had to file a dispute with my credit card company then they would refund me?!?! i have never even heard of such a thing and i have NEVER once had to file a dispute with my credit card company to get a refund on an item that was damaged when i recieved it!! This is the worst company ever and i will never do business here again and i want my full refund that i was promised weeks ago!

  

  Business Response

  Date: 06/12/2025

  We apologize for our customer's disappointment.  We have requested a refund/credit for the damaged item on Order Number ending 5404.  This will reflect on the customer's statement within the next 7 - 10 days.

   

  Thank you,

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/17/25, I placed a delivery order on the Kohls website for a Blink camera and The Ordinary Alpha Arbutin serum. The order was marked as delivered by *** on 5/19/25. I was home all day, and *** NEVER came to my door. Its been almost three weeks of me trying to get in touch with *** customer service, but they have no working phone number or way to speak with a live representative. Ive been calling almost every other weekday with no results. Kohls has been just as badafter nearly a full week of not receiving my package, I contacted them and asked for help. First, I was told they dont contact ***. Then, after explaining that my package was never delivered, I asked for a refund since I had already purchased the items elsewhere. I was told a refund wasnt possible, only a reshipment. I explained multiple times that I did not need a replacementI needed my money back. Ive been ignored and brushed off over and over again. Let me be clear: I DO NOT want a replacement. I WANT A REFUND. If my $55.22 is not fully refunded to my card, I will be filing a dispute with my bank and filing formal complaints with the *** and the **************************. This is unacceptable. Kohls is running a scam and refusing to take accountability. I will never shop online or in-store with Kohls again, and I will do everything in my power to make others aware of how you treat your customers. My order number is **********, and the email associated with the order is ************************

  

  Business Response

  Date: 06/09/2025

  We apologize for our customer's disappointment.  Our records indicate *** Photo verification that both items were delivered on May 19th from Order Number **********; therefore we are unable to issue a refund.

   

  Thank you,

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau: I can send video 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I would like to see what proof yall have because I can send ring camera footage that shows that *** never came to my door. I would also like somebody to contact me my phone number is **************. And Im available most days at 12:30 pm eastern time. I will be filing a police report against kohls for fraud. I can send yall the ring camera for the every day from my door that shows *** hasnt came to my door. And at this point I dont have the goods and yall are refusing to issue a refund so I will be going ahead and filing a police report contacting the consumer protection agency and other to report fraud! i will also be contacting a lawyer. This is ridiculous 
  
  ***** *****

  

  Business Response

  Date: 06/11/2025

  Attached is the photo verifying delivery with UPS.

   

  Thank you,

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding an extremely unfair situation with kohls with order #********** that was never received and I didnt receive any help whatsoever. I was completely disregarded and told to contact my bank to dispute this issue when Kohls should more than willing to be able to process a refund or even a reshipment. I spoke to ***** who was clearly not willing to help at all and immediately just wanted for me to dispute with my bank. Although that can be done, its an inconvenience to me as I would now have to contact them and then also wait on a resolution. I found it extremely odd that a picture wasnt provided for with the tracking, which always is, and the tracking stated to be left with a doorman when there isnt a doorman in the building. I reiterated this to kohls multiple times and the supervisor **** also agreed that peculiar activity was demonstrated with this delivery and yet nobody was able to help me. He stated that a refund couldnt be processed and there wasnt anyway or anybody who could bypass it. How is this fair to paying customers? This is absurd and makes me think twice about ever shopping at kohls. What was supposed to be a delivery for my son ended up turning into wasted hours of back and forth with kohls and their refusal to help me. I even offered to show a picture of the lobby to show that there isnt a doorman on the premises and never allowed for it. This is ridiculous and completely unfair and unprofessional. I am requesting help from the better business bureau with this matter to be resolved swiftly.

  

  Business Response

  Date: 06/11/2025

  We apologize for our customer's disappointment.  We have issued a refund request for all items on Order Number ending 8700.  This will reflect on the customer's statement within the next 7 - 10 days.

   

  Thank you,

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, how will I make sure that this refund is issued though? Will they also send an email to me stating that they will refund the entire order amount to the original card of payment? Please advise
  
  Regards,
  
  **** A
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased online ************ x2 *********** and when I received the items I did not like the items. I went to the ****************************** with a receipt form the packing slip for both items the customer service person could not find the items since it was an online purchase. Refused to return the 3 items I purchased I asked for a manager, and she said that will tell me the same issue she does not have a name tag and refused to give her name. short skinny long black her big eyes hispanic or asian. I want a refund.

  

  Business Response

  Date: 06/09/2025

  We apologize for our customer's disappointment.  Our records indicate that Order Number ********** was made in November 2024.  Our return policy states We will accept most returns with or without a receipt within 90 days of purchase for non-Kohls Card transactions and 120 days of purchase for Kohls Card transactions. The return was denied because of this time frame for the 2 pairs of thermal socks.
  
  If the customer can verify the sku/upc number for Order Number **********, we will be happy to review.  The number *********** is invalid in our system.  

   

  Thank you,

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  The item purchased was from KOHLS online not stated on the receipt the number of days for a return policy. why is Kohls asking me for a sku number will that make a difference they are not refunding the item anyway.
  Regards,
  
  ***** *********

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was placing an order through my Kohls app for ******** brand womens sandals. They are normally $70. They had them on sale with a sales promo code for $56. While checking out, the app didnt let me use the promo code. I called customer service. They said that Eastland doesnt allow them to use promo codes. I asked them why they were advertising them at a sales price with it then. They said it was a computer error on Kohls part. The promo code was also shown with this item on Kohls website also. This item will be advertised on sale occasionally without a promo code also, but only on hard to get rid of sizes or leftover sizes at the end of season. I understand that its a computer error. I was asking if they would honor the sales advertised price. When I called customer service three times after my original call, I was not allowed to speak to a supervisor when asked nor was I allowed to file a complaint when asked to be transferred. Any other store that I have dealt with, if a product was listed with a price in error, will honor the listed price. I am very upset that Kohls made no effort to help me get this resolved. Their attitude was sorry about your luck and thats just the way it is. I am contacting BBB to see if you can help mediate between me and Kohls. I would like for Kohls to contact me and to honor their listed sales price promo for the sandals. The sale price with promo is $56.00. I have been a credit card customer with them for several years. Thank you for your time and help resolving this matter.

  

  Business Response

  Date: 06/09/2025

  We apologize for our customer's disappointment but appreciate bringing this to our attention.  The code listed should have worked on the customer's order; however as it didn't we have emailed a $15.00 ****** Cash coupon for the customer to use on the order for the difference they would have received of $14.

   

  Thank you,

  Customer Answer

  Date: 06/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your package is Awaiting Carrier Pickup The shipping label has been created. Your package will be picked up by the carrier soon. Check back for updates on your delivery, or sign up for ***************** Tracking Number:1Z3YA190YW40199239

  

  Business Response

  Date: 06/09/2025

  We apologize for our customer's disappointment.  The Order Number ending ******************* November of 2024, the customer waited seven month to notify.  Tracking details are not available after 120 days; therefore we are unable to verify and are unable to refund this customer.

   

  Thank you,

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  not received a item:Shipment Canceled US 03/06/2025, 1:24 A.M.Your shipment 1Z3YA3160330258701

  

  Business Response

  Date: 06/09/2025

  We apologize for our customer's disappointment.  The Order Number ending ******************* November of 2024, the customer waited seven month to notify.  Tracking details are not available after 120 days; therefore we are unable to verify and are unable to refund this customer.

   

  Thank you,

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HI, I had been a customer off & on with ********************** for sometime & have recently came across an unfortunate experience in related with their rewards program. I dont' shop frequent enough but still do earn their kohls cash from time to time. For the month of May, i was up to $80 kohls cash with $50 of it expiring on May 31. I know that it does have an expiration date, however in my instance I had been asking for a specific time of day that said rewards expire & no one could give me a definitive answer. After local stores had closed, I came across a couple items on the website that had my interest & in the process of checking out & trying to pay; those rewards expired on my account prior to 12:00am on June 1. So they expired prior to the end of day on may 31 which is what I was trying to do. I had tried going to my local store, chatted on the website, & even called in explaining this & keep getting the " I'm sorry or I apologize for this inconvenience" but no one could help in getting it restored even though they understood my position. My position is that the certificate actually expired prior to the expiration date provided. They were on my electronic account, so I don't have access to the certificates anymore to try & proceed any further.

  

  Business Response

  Date: 06/05/2025

  We apologize for our customer's disappointment.  The ****** Cash expiration is 12:00 AM Central Time.  We are unable to reissue expired ****** Cash to be fair and consistent to all of our customers.

   

  Thank you,

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not accept that and furthermore it is not listed on the website under terms & conditions as to the exact timing of expiration.   There is nothing I can do that can force them to reissue the now expired Kohls Cash, but my first message highlighting this was prior to midnight of the day in question.   Upon completion of this case, I can no longer claim in good faith that I respect the company who doesn't "play" by its own rules nor will I continue to shop or do business with them.

   

   
  Regards,
  
  ****** **********