Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kohl's Corporation has 529 locations, listed below.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohl's Corporation

  275 Route 10 Succasunna, NJ 07876-1358

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27 I went to the Kohls store in ***********, **. I went to the Sephora makeup area. I found a makeup product I wanted to try. The display said $29. When the clerk rang it up, it showed $32. I questioned the price. The clerk had me walk him over to show him the display. He said "oh, that's an old sign". I didn't make a fuss and paid for the product. Later it bothered me more and more. I gave store feedback on the website listed on my receipt. I also chatted with a kohls representative online but did not get any resolution.Today (July 31) I went back to the Kohls store. The display still shows at $29. I picked up the product and asked the clerk if she could tell me the price. She scanned it and said $32. After several days of being aware of the issue, nothing has been done to fix it. It is wrong to display one price and then charge customers another price at the register.

  

  Business Response

  Date: 08/08/2022

  We apologize for our customer's experience. While ****** strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. 

  
  

  We have spoken to management of the ***********, ** store and made them aware of this issue. We apologize for the inconvenience that this has caused.

  
  

  Thank you.

  Customer Answer

  Date: 08/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I earned $810 KOHLS CASH by online shopping, but ****** voided all my KOHLS CASH with no reason.

  

  Business Response

  Date: 08/01/2022

  We apologize for our customers disappointment. Our customer's purchases are not eligible to earn ****** Cash or ****** Rewards coupons because our customer exceeded our quantity requirement policy to earn these coupons. ****** is a retailer, not a wholesaler, and does not honor ****** Cash coupons for purchases that are intended for resale to others. For more information regarding this policy, please visit our website here: https://www.kohls.com/feature/legal-notices.jsp.This verbiage can be found under the "quantity limits" section on this webpage.

  If our customer has any further questions or concerns regarding this matter, please have them contact us by phone at **************.

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Some of the product don't have limit, I would like my kohls cash back for those product. 
  
  Regards,
  
  *****************

  

  Business Response

  Date: 08/02/2022

  Thank you for your response. ****** does stand by its previous statement. At this time, we consider this matter closed. 

  
  

  Thank you.

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, We bought something online and can not return 1 item with a contactless service. We never intended to enter into this agreement where we need to do an in-person return or pay to ship back. We will stick to retailers who do accommodate our public safety concerns. Order #********** to return Women's ************** Effortless Stretch Pull-On Pants Color: Black, Size: 12 SHORT, Qty: 1 SKU #********

  

  Business Response

  Date: 08/01/2022

  We apologize for our customer's disappointment. In order to receive a refund for the item, our customer must either return their item in our store or by mail. More information regarding returns can be found on our website here: https://cs.kohls.com/app/answers/detail/a_id/860/~/returning-a-kohls.com-purchase

  
  

  Thank you.

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  

  We did not agree to those terms as they were not part of our initial offer. We wish to have a contactless transaction. We offered to go to the store, but not inside - can they accommodate this? Also, other department stores have prepaid shipping available. We were not aware that large companies had this return model in this day of age. We purchased it online for a reason and we wish to complete this online, or at the very least in parking spots available for online pickup. 

  
  Regards,
  
  *********************************

  

  Business Response

  Date: 08/03/2022

  Thank you for your response. Unfortunately, we do not offer contactless returns or prepaid shipping labels for returns at this time. Our customer can always contact their local ********************** and speak with the manager to see if there are any other options that are available.

  
  

  Thank you. 

  Customer Answer

  Date: 08/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

   

  What is the store number? I am not an admin person working for ******, just a customer. We purchased this on our ****** charge card and will be disputing this via that method. All this to return a pair of pants, wow! Do not be surprised if we do not purchase from you ever again. 
  Regards,
  
  *********************************

  

  Business Response

  Date: 08/04/2022

  Thank you for your response. Please have our customer advise which ********************** location they would like to return their item to.

  
  

  Thank you. 

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  

  Sure, the closest one to **************. Would they be able to reach out to us at ************? 

  
  Regards,
  
  *********************************

  

  Business Response

  Date: 08/09/2022

  Thank you for your response. An associate from our *********, ** store location will contact our customer by phone on 8/09/22 to coordinate a time and date to assist our customer with a contactless return for their item.

  
  

  Thank you.